I came in today to drop off my Internet equipment as instructed to by the T-Mobile customer service…read morerepresentative that I spoke with prior. As soon as I walked in the door, I was cheerfully greeted by store associate, Ms. Jessica. She was very kind and offered me a seat at a table so we could figure out things pertaining to the service disconnect. Ms. Jessica was very personable and patient with me. She answered any questions that I had. The most professional store associate that I dealt with in a long time. She made small talk with me to build rapport. Returning the Internet modem with the cord was a seamlessly easy process and Ms. Jessica didn't even give me any trouble. She even printed me out a crisp receipt that I could hold onto for my own records. Thank you so much, Jessica for going above and beyond! You deserve a raise!

After years of being a T-Mobile customer, I decided to make a switch to another provider only to…read morereturn. I'm glad to be back. I noticed my watch wasn't tracking my steps and sleep cycles therefore, I decided to visit a store near the area where I was currently. I ended up at the Beltway & Fairmont location in Pasadena. I walked in and was immediately greeted with beautiful smiles. My representative would be a young gentleman named Tyler. He wore a smile and was engaging, respectful, and courteous as he answered all of my questions. According to his guidance, I had to return to the store the next day. I came back and met with Tyler who remembered me and my specific concerns. He immediately got to work and resolved all of my concerns. I requested to speak with the manager or assistant manager which I did. It was imperative for me to communicate my contentment with Tyler and the service he provided. Additionally, while patiently waiting to be served, I noticed the positive interaction between the team and their customers. I don't know why their reviews are not higher but I want to encourage those who are considering purchasing a new mobile device or equipment to visit this T-Mobile location. Come on by, ask questions, and experience the service for yourselves. KUDOS Tyler and team!!

The best iPhone repair shop in Texas! I brought my iPhone 14 Pro here for back glass repair…read more Turnaround time was the same day, and this kind of repair would usually take 2-3 days! I can't recommend them enough and will definitely use them if I need them again.

Service was fast and everything was well priced Zee was…read morefast and very polite DEFINITELY RECOMMEND over other stores who over charge for the same service. He tells you the truth and educates you about your device as-well as upkeep.

ZERO do not go!! They make you wait for over 2 HOURS then they said "oh everyone left and we're…read moregoing to close now"

I had literally the worst customer service experience here ever. I have been with Verizon dating…read moreback through their acquired companies since cell phones became a thing for people who were not in "pharmaceutical sales" - the 90s. Long time customer. Not incredibly happy with them, but it was easier to stick with them ... until this happened. The holiday crowd was not so bad as I picked this place, a store in the middle of nowhere and with nothing interesting around it, since it would be much less crowded than going to one of the Verizon stores inside the loop. After a brief wait I was "helped" by a young man who was, as the kids on tumblr say, acting like a lil shit to me right off of the bat. I'm an adult and don't like getting treated that way by peons, especially when I have been a forever customer AND I WAS THERE TO BUY SHIT IN THE FIRST PLACE. So I went and talked to his manager. His manager was even ruder, a condescendingly snippy and snarling dragon lady who made such an abysmal impression I ended up walking out and calling Verizon's customer "service" line to complain about the piss-poor in store experience that Verizon had provided. This store set a record for worst customer service experience ever - and I have been in court with a lady on crack who was trying to stab me and/or my client, and even she was being polite enough about the whole experience. If a cracked out psychotic can muster that level of politeness, you think Verizon store employees and a manager could rise to the same level of basic human decency for a customer trying to buy things. But you would be wrong. Especially at this location in Pasadena. In 2014 you should think about leaving Verizon for T-Mobile like I have done as a result of this offense. They appreciate the business at T-Mobile, like the hooker that is missing a few teeth, you can make their day by saying "Hey, sailor."

Walked in before the rain hit. Well I believe the young lady who helped me today could've been she…read morejust seemed short in out initial dialogue but I think she maybe under the weather -ok possibly not feeling well. The but one get one free phone deal sounds good, also she maybe able to save me more money on satellite services. I got to go home and research this for myself.

They make u sign in it's fine but u got 3 employees just standing there talking not helping anyone…read morelooking at there personal phones

Went in to get my iPhone screen replaced, they gave me 2 options: 1. a $300 apple screen 2. a $170…read more"aftermarket screen" ( this is all i was told, no in depth description on the pros and cons of each screen framed it like they gave the exact same result) Once they replaced my screen, there were INSTANTLY issues. My Face ID did not work, My screen was sticking out of my phone, and the camera quality was TERRIBLE. I had to go in and have the issues replaced, which I'll admit they did fix 1 of the 3 problems. However, the screen was still subpar to any apple screen. Once my screen broke again, I wasn't too upset because I had a "Warranty" BUT when i went in for them to fulfill said warranty they said "there's nothing we can do if you broke it" So what exactly is this "WARRANTY"? Only applies when UBREAKIFIX didn't fix it correctly ? Terrible service. For anyone reading, Go somewhere else where they can actually explain what's wrong with your phone and the different ways of going about it.

ubreakiFix sucks. Dropped off my business/work laptop due to it having a virus about 2 1/2 weeks…read moreago. Was told by Korey it'd be ready in 3 days. So in effect my business would be shut down for 3 days. When I dropped it off Korey asked me for my password 3x's. He Wrote it down and told me he was adding to my profile notes on my customer profile. Came by 4 days later and Korey gave some excuse bout why it wasn't ready. Told me by "Monday". Called Monday, got another excuse. Went over this past weekend and was told by Korey the reason the laptop hadn't been fixed or worked on was because he couldn't get into it cause he didn't know or have the password. Said he called me several times to get the password but got no response/answer when he called. The guy is a liar, irresponsible, lacks initiative, and probably a procrastinator. He needs to stop gaming in the back room on UbreakiFix's dime and do the job he's being paid for. Got my laptop back and my money back. DON'T take your electronics to this ubreakiFix store in Pasadena, Tx. They'll waste your time & cost you money. Oh, and did I say they SUCKED??

This place is Amazing Adam fixed my phone within 10 minutes and the quality is top notchread more

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

The only reason they didn't get 5 stars is because they were late opening causing me to make an…read moreextra trip; but they changed my iPhone battery in about $30 for the same price as sending it to Apple to have it done.

Doesn't exist now. Went to the location and it no longer exists. Should have called before I went…read morebecause the number does not work anymore. Wasted my time!!