I came in today to drop off my Internet equipment as instructed to by the T-Mobile customer service representative that I spoke with prior. As soon as I walked in the door, I was cheerfully greeted by store associate, Ms. Jessica. She was very kind and offered me a seat at a table so we could figure out things pertaining to the service disconnect. Ms. Jessica was very personable and patient with me. She answered any questions that I had. The most professional store associate that I dealt with in a long time. She made small talk with me to build rapport. Returning the Internet modem with the cord was a seamlessly easy process and Ms. Jessica didn't even give me any trouble. She even printed me out a crisp receipt that I could hold onto for my own records. Thank you so much, Jessica for going above and beyond! You deserve a raise! read more

After years of being a T-Mobile customer, I decided to make a switch to another provider only to return. I'm glad to be back. I noticed my watch wasn't tracking my steps and sleep cycles therefore, I decided to visit a store near the area where I was currently. I ended up at the Beltway & Fairmont location in Pasadena. I walked in and was immediately greeted with beautiful smiles. My representative would be a young gentleman named Tyler. He wore a smile and was engaging, respectful, and courteous as he answered all of my questions. According to his guidance, I had to return to the store the next day. I came back and met with Tyler who remembered me and my specific concerns. He immediately got to work and resolved all of my concerns. I requested to speak with the manager or assistant manager which I did. It was imperative for me to communicate my contentment with Tyler and the service he provided. Additionally, while patiently waiting to be served, I noticed the positive interaction between the team and their customers. I don't know why their reviews are not higher but I want to encourage those who are considering purchasing a new mobile device or equipment to visit this T-Mobile location. Come on by, ask questions, and experience the service for yourselves. KUDOS Tyler and team!! read more

T-Mobile - Mobile Phones Near Me - Pasadena, Texas

Horrible customer service very unprofessional, don't bother coming here if you're doing a simple drop off.

Beat Customer Service I ever received at a Cell phone store. Erica P. Provided me with Outstanding Service she repaired my issue within minutes and was so pleasant. I walked out of there very happy and satisfied with all the courtesy I was provided by the employees that greeted me. I will definitely come back to this location and I highly recommend it. Thank you Erica P for restablishing my faith in cell phone stores. read more

Wife went in yesterday for an upgrade at this store. Rep said I needed to be present as she wasn't on the account, which is BS as she is. Said they needed my user name and pass code. read more

We were helped immediately by an associate name Noah. He was kind, relatable, and had a good sense of humor. He also was attentive to our needs and laid out all the facts we needed to make a decision on which phone to buy. I highly recommend him. However, T-mobile does not value customer loyalty. They only offer deals to new customers and the old ones are better off buying a new phone, unlocked, from the apple store (AS THAT SAVES YOU MONEY). Disappointed in T-Mobile, happy with customer service. read more

I came here so many times to get my screen replaced and now y'all can't find it and just for the manager come out and say he has other things to do than to worry about this like really ? That's how y'all treat y'all customer when he walked away he just went to the corner and was on his tablet like they couldn't help me understand why I can't get it now this time when I purchased my phone I got the unlimited screen protector plan on it and it's a problem and I got eye rolling and asked "what do you want us to do?" Like wow!!!!!! Get it together read more

Will tell you to wait 15 minutes, then in an hour and a half before even trying to help, they will tell you they cannot because they are closing soon. Choose what you want but it's gonna suck at T-mobile. read more

Terrible service. People piled up in the store while associates went to back room literally disappearing for 15-20 minutes. Save yourself the bs, go to another location or call 800 number. I've been a customer for 20 yrs NEVER have I experienced such poor service as did at this location. read more

I came into the store to switch over from sprint to T-Mobile, I had Marium jatpurwala as my representative in store and she helped me out more than I thought. she noticed my phone was shattered on the back while changing out my SIM cards on my old phone and I explain to her sometime in the last two years I came to that same T-Mobile store to try to get my phone replaced because the back was shattered when I had AppleCare and for some reason the representative did not wanna exchange my phone for another one even though the damage to my phone was eligible for a replacement because I had AppleCare at the time , and so she went to the back I assumed to talk to a manager and she was able to get me the iPhone 12 for free with a free otterBox and a free screen protector, I really appreciate your help Marium jatpurwala thank you for the great customer service happy holidays!! read more