The staff here is awesome. I have visited this location multiple times and the assistance provided…read moreby Juan is exceptional. He takes the time to listen to the issue and is patient when it comes to solving the issue at hand. Thanks guys.

Unfortunately I can't give this location a good review. After waiting for 22 minutes for the store…read moreto open I greeted the young lady with pleasantries letting her know I hoped my need would be easy to knock out of the park. I brought in my trade-in phone to be dropped off as part of my new phone deal allowed me the choice of shipping or an in-person transaction. Well, she said the store system wasn't "updated" to take in trade ins.Okay I thought. Unusual but ...okay I guess. So, I asked if she could look up the nearest store that does. She said she couldn't do that and that it was the customer's responsibility to find that out. Next she said she could print out a shipping label (even though I made it clear that I was opting for the in-store phone trade in. An inquiring young man (manager?) came over seeming to be helpful backing all her words. Yet, no label could be printed. He offered to provide me with a shipping box and bubble wrap. I said "yes, SOME kind of accommodation would be nice" The young lady made her way to the stock room and came back with a 2x2x5 box for my Note 10+. I thought, really?? That's when I slid my phone back into my pocket and told them, "Ya know what? That's okay. I'm good." Well, since you're reading these words obviously I'm NOT good!!

I came into AT&T a little frustrated but hopeful. After seeing the lengthy wait, we were greeted by…read morePerla, an amazing associate. I won't go into detail about the issues I was having but the overall phone and service were not good and leaving me unhappy with dropped calls and a glitchy phone. I am very thankful that she addressed every. Single. Issue. that I presented. I was on a time crunch because of my kids but I have been a member since 2020 and I was as not looking to switch companies. Although the new iPhone 18 Pro Max is coming out, I appreciate that Perla did not pressure me to upgrade. I was looking to open new line and was still able to walk out with a new phone. Perla assisted me, taking on unnecessary questions and angst, through laughter and reassurance, I stayed within my budget and truly enjoyed my visit. I couldn't have asked for a better associate than Perla. She is so knowledgeable and after not having a home AT&T I am proud to say that now I do! This is the reason why I truly wanted to keep my service! This is what I pay for!

Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Emil here was a life saver!…read more Very economical too. About 3 weeks back, I thought the battery on my Galaxy a53 5G was a goner; took it to a local T-Mobile outlet here close to us as well, in Park Ridge (although they are out in Niles). They also thought the battery, but changed the SIM card as well; but Emil said they didn't need to. In very-efficient, professional fashion... he showed me the original battery, which leaked, but also (luckily, as he said) did not explode. Replaced, now all is well. I HIGHLY RECOMMEND him for cell service, computers too (and my good friend Magdiel, in turn, recommended him to me). SMILES Bob Collins

I have been going to this location since a kid and for good reason. They have fixed everything as…read moresimple as a minor screen replacement to saving a phone I thought to be far beyond repair for me. I am very thankful for their service. They are very professional and communicate expectations clearly. Would recommend!

It was terrible it was so bad I switched to Verizon they're very unknowledgeable they don't know…read morewhat they're doing they give you different prices they don't know the cost of the plans so I went to a different AT&t and it was just as bad would not recommend AT&t to anybody if I could give them -10 that is what they would get for the aggravation I went through for 3 days . I was switching from T-Mobile and wanted to go to AT&t until they lied and told me I would have to buy my own phone and the plan would be different and I could not use my phone number to carry over would not recommend.....

Avoid this location at all costs - very inexperienced employees, I waited yesterday for over 45…read moreminutes , only two workers in a packed store, one not doing anything at all - I assumed he was new. The other was assisting a large family. I sat and waited 45 minutes just to hand in my device for a trade in and he THEN decided to process it after I sat there the entire time, I'm not sure why he didn't process it the entire time I was sitting there he wasn't helping anyone, just telling everyone it would be a wait and to take a seat, I assumed he didn't know how/ was new. I had questions on my trade in receipts to which he said he had no idea that's just what it says. He had no sense of urgency, or common sense. He was polite, but lacks experience dealing with customers, I'd instill more training in this team.

BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

Verizon in Norridge is by far the best place to get your cell phone needs taken care of…read more Kevin the manager and Marcin took care of my family members and they couldn't have been more awesome. Thanks guys , you are rock stars Stay safe all Bob C :)

Very bad service ever since I bought 5 phones at this location pure headache paid the taxes plus a…read morepayment and has been non stop problems I'm guessing some type of scam to get people to buy phones and use a connected line somewhere else very bad

Just purchased a new phone and Danny was great!!! It was the easiest thing I've ever done dealing…read morewith phones .... Very helpful and polite young man.