I had to move from a work account to a personal account because I changed jobs. The service person…read morewho helped me didn't explain anything and signed me up for 2 extra lines without telling me (4 total for 2 phones). Didn't realize until I got my first bill for over $300. Also tried to push a home router and took an extra 2 hours at the store to get it all registered. Took it home and router didn't work and had to return it. Spent over 4 hours at the store (with 3 little kids) and ended with a router that didn't work and 4 new lines when I asked for 2. Would never recommend this store and they are dishonest and misleading.

They are not an Verizon store and can not help with customer service issues. Ripped me off for 1 or…read more2 grand because i got scammed into two internet routers, only to find out Verizon internet dont service my area and i later found out Megan knew that from the beginning. Owner Nick doesn't know how.to return a phone call and Megan will lie to you with a smile on her face. Highly DO NOT recommend if you enjoy peace or money. Worst business experience of my life.

I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

horrible service they gave my friend 2 of the wrong screen protector for his iphone 14read more

My first experience here STARTED off great. We were switching from AT&T and had an initial $1,800…read morespending limit but knew that wouldn't be enough because we had 4 phones to switch. When i got there initially different prices were being thrown out and i was told I'd walk out paying $170 that day. I had to leave and go to the dentist so i ended up coming back later that day to follow through.. before i left i had mentioned that we had a business.. the manager said oh you do!! Do you have a Tax ID, i can probably get you a $3,000 credit limit, i gave him the info and went about my way. My fiancé and i came back to switch over our phones and all went well.. we ended up paying NOTHING and went about our day. The next day we came back to trade in our stepdaughters phone and they told me "they forgot to tell me i had to pay $252" so i figured okay that's it, that's fine. As were in the process of finishing everything they tell me it's going to be around the $800 range now and i of course, lost it. How does it go from $170, to $252 to $800.... so they took some accessories off and the lowest total they could give me $785. And then they decide to tell me "well the business didn't help so we could only get the $1800 spending limit" wouldn't that be what they should have told me to start???? We had already switched 2 phones over and traded in so we could not get our phones back and stay with AT&T. So the manager goes on to tell me i won't have a bill until March because of the $785 i paid today.. 3 days before Christmas!!!!!!!!!!!!! If i knew i was paying $785 i wouldn't have switched AND i look on my app and guess what.. A BILL!!! It may be a small one but it's January???? Not March! Honestly just really upset and my Christmas was ruined because of the unexpected money i had to spend.. not happy AT ALL.

Would like to add how very rude the guy running the store on sunday 9-18-16 took my phone in to…read moremeet a lady to sell my sprint s5 she wanted the guy to do the install of her service to my sprint phone he not only tried to crash my sell but would not do the change over. Was telling her those phones are more or less junk keep in mind i just paid this phone off from sprint , i explained its a great phone mint condition just got the 5 note he stated those are not worth the money i said wow you having a bad day there bud, he started using foul language, the list ready goes on. We took our business down the road to another local sprint store and was treated great with non of the upsale and got the phone switched over like we asked. I might add the guy was also making sure we knew it was a hour til closing and i beleave that was the cause of him being so rude as we must of caused him to feel like he had to do his job. I will never go to this store if it was that last place on earth. I asked for the owners name but got a few last extra foul words from this young kid. I will be reaching out to the owner very soon ...

Vinny and Jeremiah were very helpful, solved my account issue and were very polite. Great customer…read moreservice and will always come here for my cellphone needs

Beautiful store with professional staff! Very efficient and helpful! No wiring no worries!read more

Free phone was $170 for the phone, $100 sales tax, $35 upgrade fee and…read more $50.00 Agent assistance fee which was not disclosed and hidden! I had 3 lines...ouch! Very nice to your face, just watch the hidden fees!

Great Service. I needed a new replacement phone but wanted to maintain the social distancing. Kelly…read moredid a great job via curbside service and the transaction was quick!