I had to move from a work account to a personal account because I changed jobs. The service person who helped me didn't explain anything and signed me up for 2 extra lines without telling me (4 total for 2 phones). Didn't realize until I got my first bill for over $300. Also tried to push a home router and took an extra 2 hours at the store to get it all registered. Took it home and router didn't work and had to return it. Spent over 4 hours at the store (with 3 little kids) and ended with a router that didn't work and 4 new lines when I asked for 2. Would never recommend this store and they are dishonest and misleading. read more

They are not an Verizon store and can not help with customer service issues. Ripped me off for 1 or 2 grand because i got scammed into two internet routers, only to find out Verizon internet dont service my area and i later found out Megan knew that from the beginning. Owner Nick doesn't know how.to return a phone call and Megan will lie to you with a smile on her face. Highly DO NOT recommend if you enjoy peace or money. Worst business experience of my life. read more

The employees at this place is very very helpful, patience and polite. They respect my time and other customers. Very knowledgeable employees. read more

Worst wait times ever. They need more employees on a Saturday. Waited over an hour and know one even talked to me to give any updates or show any concern for my wait. read more

Megan helped me with my new phone. She helped with all the details of deciding which phone is best for me plus the horrible job of loading my info from the old phone to the new phone. She is extremely knowledgeable and patient. read more

MacKenzie helped me. I was changing out phones. He did the swap but did not put the SIM card tray back in my old phone. I sent the phone into Apple for the trade-in rebate but they would not accept it because there was no SIM card tray. Thanks a lot! I spent $250 on accessories here. I will go to a corporate Verizon store in the future. Horrible service here! read more

Please do yourself a favor and go to a corporate Verizon store. You will receive much better service. This particular location does not abide by the policies and procedures outlined on their own website. read more

Deceitful practices. Charged for things that were not asked for. Unable to get a manager to help. Definitely do not use this company for your cell phone business. Still trying to get our money back. read more

Currently trying to sort out what was supposed to be a simple line transfer that started here. I'm currently floating in limbo between two accounts because the transfer was done incorrectly and no one in the store can fix the mistake. read more

If you value your time and or money do not go anywhere near the store. Even more than just phone companies this Is the absolute worst run store I have ever been into in my whole life. Every single thing they've ever done for me they've screwed up. I've had to come to the store repeatedly for the past week since buying a new phone. The starting problem with the stores every single time I go into it there's a completely new staff and a new person claiming to be the store manager. And honest to God every single person you meet will tell you something completely different. There a price discrepancies there were policy discrepancies literally anything you can think of I was lied to about. Not to mention, them incorrectly setting up my phone causing me to lose all my pictures, and then forgetting to port it before I went out of town causing me to have a non-serviced phone for days because they told me I wasn't allowed to go to any Verizon store other than them. The staff would turn over every single time I was there, I've talked to 3 different people claiming to be the store manager and one claiming to be the district manager and every time I go back I get a new person. They overcharged me over $100, also promised me a gift card that I never received, told me, wrong prices, and told me they would wave fees that they actually couldn't ,put in the wrong info, causing me to not have the right amount of data and lied to me about every single thing Not to mention that two of their employees took my personal phone number off of my account to call me multiple times from their own cell phones when I asked them not to. This also included one of their employees somehow finding me on Facebook trying to add me and message me. Harassment and stalking. I've never seen such unprofessionalism. My problemS With Verizon it's self has a long list also. This includes when my father, The account manager on my bill died unexpectedly I called and told them, and they told me that if I brought the death certificate to the store an hour away for me they could pull me off of the bill and separate me. When I got there they said that that wasn't legal and that I wasn't able to do that and sent me back home without helping any of my problems.and they wouldn't let me pay just my portion of the bill they wanted me to pay my dead father's phone bill also and banned my Number from Verizon stores because of my deceased father is overdue balance. This Store in the company they work for are complete trash. They messed up EVERY SINGLE PORTION OF EVERYTHING THEY DID FOR ME and lied to me the whole way. I WILL BE GOING FURTHER WITH THIS COMPLIANT. read more

Went into store in May 2017 to start a new phone line, all went fairly smoothly. When I was in the store, the young lady proceeded to tell me that I could bring over my other 3 lines for free and Verizon would pay up to $650 per line. Knowing that I still had quite a balance with my then current provider, I asked a series of questions before deciding to make the switch. I returned two days later to switch our other 3 lines over to Verizon. Two days after that I took my summary sheets, my 'balance owed' bill from my prior provider, to this Verizon location, to have these documents sent to Verizon so I didn't miss any deadline. The individual at the Verizon store, informed me that I need something that stated 'final bill' (this wasn't good enough) so I returned home and contacted my current provider (turns out they were the proper documents after all but that's not found out until two months of phone calls and fighting for my 'switch credit'). My current provider informs me that's all they need but I push for a 'final bill' with them. After waiting and waiting for this so called 'final bill', I called my prior provider again to be told that they can mail me (not email) a 2nd print of my final bill. So I wait. At this point, I called Verizon directly 611. I was then informed that I was past my 60 day deadline and now couldn't apply for the 'switch' credit. I have spent over 12+ hours of my time with prior provider & Verizon (official Verizon) to find that they scammed me in the store. After discussing this entire process (there is much more than stated above) I find out that the 'complimentary screen protectors' that they gave me when I was in the store one evening for over two hours, weren't complimentary at all. They had charged $150 for 3 screen protectors that we had NO intentions of buying there and I actually stated that out loud "We buy all our accessories online." Ironically, I only received 1(of 4) pages that evening with all the other documents that I had taken home. Another of the 4 pages would have told me then and there that I was charged for them but we had been there for two hours, ready to go home, had a stack of paperwork and didn't take the time to inspect that all the pages were present. Upon 611 Verizon's recommendation I went back into the store this week where I met Roy, the 'new' manager. He informs me that I was 'scammed', couldn't believe what had happened and tells me that he will reach out to his District Manager by 8pm that evening, via email, and will cc: me on the email so I can stay in the loop. That was 10/17/17. Still haven't heard a single word. No email. No call. Nothing. I would avoid this store at all costs!!!!! I have been working on getting this rectified for FIVE MONTHS!!!!!! read more