Let me start by saying the staff is friendly and the phones not bad. But…read more... I did the switch over back in mid January and was told I would get a visa gift card within about 4 weeks and could be as much as 8 at the most. And I let the representative know before I signed up my concern about being in a contract with tmobile and it effecting my credit and I was told that the gift card should be in effect before that happens (so it would be paid). About 6 weeks after switching i was concerned about not seeing a gift card on the app or an email and I was told to wait another 2 weeks if I don't get it come back. My credit was starting to decrease shortly after and today March 19th I went back and after messing around with the app some, checking emails and then calling customer service from the store we got an answer!!!! It was somewhere in the app, that the representative over the phone told us to do (me and store member). So this was all preventable! If the staff member 2-3 weeks ago would have done that same thing my gift card would have been here, or at the very least almost here. Now I have wait another 4-8 weeks for the card that pays off tmobile, that i should have gotten weeks ago and it wouldn't have effected my credit. They need to do better as a team. I am beyond annoyed and it's effecting my credit now so that's a HUGE issue for me when I explained this from day one that that's all that mattered to me. This is not okay and I hope someone will reach out and make this right!

I entered the store and was greeted by both employees. Te-Von just finished with another customer…read moreand immediately asked how he could help me. He was personable and professional during my time in the store. Even behind his face mask it was obvious he was smiling. I was very impressed with his ability to be fully present with me, provide guidance to the other employee, and greet customers as they arrived. It's not often one encounters an individual who radiates positivity and I very much appreciate Te-Von for giving me the opportunity to do so.

My Mother and I came in last evening and had a few things to do to my family's plan, (add a phone…read moreand switch another.) Cameron helped and Nick jumped right in when needed. It took a few hours, but they were so patient, fun to be around and answered all of my questions. I was greatly pleased! Thank You, Cameron & Nick! -Devyn

These people were FANTASTIC in helping me with my iphone issue. I couldn't have asked for better…read morecustomer service.

I bought a cell phone there. I was helped by Drey and J. Drey is the most patient and professional…read moreperson I have had dealings with. I would recommend him. There was a woman working there. I don't know her name but I don't think I would have purchased a phone from her. She didn't appear to be very professional.

Normally they have good customer service. I don't know what happened but tonight their customer…read moreservice was beyond awful. I lost my voice at my job and had come in to transfer my data to my new phone. The person working showed no compassion and expected me to squeak out what I needed instead of trying to accommodate my situation. He helped me with the data transfer and then I needed help with the phone trade that was supposed to have been processed with my online order for my new phone and then said they don't do phone trades. He also continued to act like my issues were not his problem. My mother came into the store and was appalled. He was brushing her off and she had to help me communicate with him multiple times I needed help with the screen protector. When we needed help with the adapter for the phone, he tried to sell her one of the more expensive ones in the store. In the end, we left extremely upset and my mom ended up having to call customer service for help. As someone who has worked retail over five years, I am extremely disappointed in the people who worked that night. I seriously hope they can get their act together.

Had a problem with my sim card. KC was super helpful. Took care of the problem in about 5…read moreminutes. He was a god send. This is my new store!! Thanks KC!

This was honestly the worst customer service experience I have ever had with any company ever. With…read moreit being 94 Degrees with a heat index of 104, I was told to wait outside because I didn't have a mask. I informed the employee that I had asthma and really couldn't. The manager then proceeded to say that he'll "take care of it",he took over leading me out of the store and into the heat where he would stand for moments at a time asking me questions. After receiving information hed turn around and go back into the ac to do the work.. he did 50% of what needed to be done then told me to goto another store.. I was denied equal service due to my disability, I have been having problems ALL MONTH I drove 30 minutes because my store told us that they quite know what they were doing. I now have 2 phone lines open and I can't get my bill straight because I have asthma.... This really sucks man....

We recently visited the Cellular Sales store in Charlottesville, VA, and had the pleasure of…read moreworking with Mr. Kyle Bowles, the consummate professional. Everything was very good about his approach to tackling the issue at hand, as well as his cheerful demeanor. He made us feel valued as customers. He also let us know pretty soon after we walked in how long we might need to wait for service, which we all know can be hours in phone stores, and most young employees won't even look at you when you enter, much less answer THAT quick question, so you're left feeling at the mercy of someone else's problem and wondering how the heck long you're gonna have to sit there and wait, wait, wait. Kyle acted like the adult he is, and we left feeling served and pleased. Thank you, Kyle

I went into battery barn today, August 3rd, to grab a replacement battery for my Ninja ZX10. The…read morebattery had become a bit rusty and was probably my fault but regardless the team at Battery Barn was able to help me out and was super friendly. Getting this battery was important because my best friend Mad Maxx funeral is approaching and I HAVE to be there on my ninja to show respect for a fallen brother. I paid about $50 which is very reasonable in today's market.

In life you will have a battery issue. So glad that they were polite, knowledgeable and helpful. To…read moresay the lest, looks like whatever your battery need is they will have it or direct you you to where you can find it. The selection is vast and the value was extremely reasonable.

Needless to say, I was upset when I dropped my iPad and it popped out of its protective case and…read morethe screen shattered! But thanks to Yelp reviews, I was able to find RVA Wireless close to where I live. I stopped by a little after 4:00pm on a Wednesday, and though they had 2 more complicated repairs ahead of me, I was promised my repair before closing that day. True to their word, I got a call at 6:30pm and quickly went to the store to retreive my iPad looking like new! The price was $99 (I understand the apple store price to be $199). Information was shared with me about getting a better case for it and that a warranty comes with the repair. I couldn't be happier to recommend RVA Wireless!

The repairs are quick and not too expensive but both times the screen shattered quicker than normal…read moreand with little to not trauma to the phone. In fact, just setting it on counter cracked it. I am guessing they use a lower grade of glass to repair and are only slightly cheaper than the apple Store which uses apple grade quality. Guess third time is a charm and I'll head to the Apple store. And second main issue screen is coming apart from the phoneframe during my trip to LA 2 weeks after they "fixed" Their best solution to this was to put a case on the phone that keeps pressure on the screen....that's your solution? See attached photos of the finished product and judge for yourself.

I stopped because my phone kept telling me it needed fixed - that it had a virus. They fixed it in…read moreminutes. Thank you sooo much. We are not tech savvy so when something like this occurs just drives me nuts. We definitely will tell others.