I had a fantastic experience with the customer service team! From the moment I reached out, they…read morewere professional, friendly, and incredibly helpful. They responded quickly to my inquiry and went above and beyond to make sure all my questions were answered. It's rare to come across such attentive and genuine service these days, and I truly appreciated their patience and dedication. I wouldn't hesitate to recommend them to others--5 stars all the way!

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

A while back I posted a 1-star review of Livewire based on my initial experience with the company…read more I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.

Today was my first time using Richmond Security. Adam was super helpful and provided tips to help…read moreme save money. I am impressed!

Went to the office on 2 separate occasions to look at safes. The 2nd time I went to negotiate and…read morepurchase a safe. We started to draft an order and the only way they knew what to order was by going off a website belonging to an online retailer for American Security Safes. They did not know the options available. The store manage took my information and said that I would be mailed a quote. That was several weeks ago and I never heard from them. Check other options first.

I'll start by saying that my experience was a 100% nightmare. The guys were friendly enough and…read moreshowed up at a decent time, so those are about the only positives I can mention. The movers were extremely unprofessional when it came to handling my belongings. They didn't seem to work well together, and they often carried more than they could safely manage. As a result, several items were dropped or damaged. One example was a file cabinet that was damaged so badly that it is no longer usable. They also damaged my $2,000 leather couch. They wrapped it with probably $100 worth of packing materials--which I had to pay for--yet they still left a significant portion of the couch exposed and unprotected. If you don't purchase full-value protection, you quickly find out that you have very little coverage for damaged belongings. But the damage wasn't the worst part. After the movers left, I realized that some of my belongings were missing. I had a couple of random boxes containing various items from my house that I had packed at the last minute. Both boxes were gone. I checked my old house and my new house, and they were nowhere to be found. Some valuable items were in those boxes, and unfortunately, I have no way to recover them. Everyone involved simply says, "I don't know. I didn't see anything." When I contacted management, I was essentially told that it was a legal matter and that I should call the police. At that point, there wasn't much I could realistically do. I ended up taking the loss and moving on. However, I want to warn anyone considering using this company: these movers were extremely unprofessional, and I would not recommend them. My belongings were damaged, items went missing, and the entire experience was incredibly frustrating.

TMAAT were very organized and professional when I called to schedule them, and again when they…read morecalled me to confirm. On moving day the driver notified me of his ETA. They arrived on time, and worked fast but carefully. The price was lower than another company's quote. I'll choose TMAAT next time.

Stored our extra furniture and summer clothes at this facility after we moved. When the weather…read morestarted to warm up we went to get our clothing. When we arrived we found that our unit was flooded from a roof leak. All of our clothes were wet and mildewed.

The customer service provided by Shumeka Brown has been beyond amazing. she has been very pleasant…read moreto work with. She's been polite, professional and accommodating. I've had a few personal set backs but Shumeka has worked with me at every turn. I'm beyond pleased with their service.

TLDR: They damaged my drywall, damaged my hardwoods, damaged our grand piano, and broke a 75" TV,…read morethen denied responsibility and ghosted us. Don't hire this company! The whole story: My husband hired Apple Transfer to facilitate two moves for us in the beginning of the year after Mike from Apple responded to a quote request through Yelp. Mike called him personally and they bonded over having attended the same University during the same period so while they weren't the lowest quote, he gave them the benefit of the doubt and hired them. We actually required their moving services twice. Once to move out of our house and into storage, and another time 3 months later to move out of storage and into our new home. The first move took longer than we had thought it would, but there were some challenging aspects involving my piano and they managed to get it done. We tipped the workers well. Mike came and supervised the move himself (he is a VP / part owner of the company from my understanding). The main downside of moving into the storage facility first was being unable to inspect for damages (more on this later). 3 months later, it was time to move into our new home (brand new construction). We emphasized during the coordination that it was a brand new house and that we didn't care if the move took longer but we wanted the workers to take extra care with the move. Well, Mike wasn't able to come this time. It was clear to us that the movers didn't really know how to handle my piano. Lo and behold, when we unwrapped the piano, it had some pretty significant damage to the lid (the corner is crushed). Brand new, our piano costs $70k. In addition to that, a mover fell while moving a box spring up our stairs and significantly dented and gouged our brand new drywall and corner bead. I also discovered several gouges and dents on our hardwoods. The cherry on top is that the 75" TV they moved for us broke during the move. (We found it leaning against some boxes -- panel side toward boxes. Come on!) In any event, the movers themselves were very apologetic, promised that they took notes of the damages, and that I should take photos and file a claim and it will all get taken care of. Well, after dragging us along a month, the office denied all responsibility for the damage, and are offering me $62.40 (that is sixty, no typo) for my TV. My husband called Mike directly (again, he is a VP) and he promised he'd put his head together with the owners to figure out a way to take care of us. Well, here we are another TWO months after speaking to Mike and there's been zero progress. Mike has been dodging our calls and texts, and Jane at the office started out at least seemingly concerned but has since stopped responding to our emails and calls. I would be happy to come back and revise this review if they come back and help resolve the situation. But I am not optimistic. This experience has put a significant sour note on the capstone of a year+ long building project of our dream home. If this is the final result of my business experience with them, I would never in a million years recommend you trust Apple Transfer with your prized personal belongings, or with your home.

I have done two moves with Apple Transfer. Today was my third move with Apple Transfer. As usual,…read morethey were prompt and the move went extremely well. Jeff and Wes provided their normal outstanding service. Apple Transfer is the best!