Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

I never leave reviews but starting this new year I promised I wouldn't be taking shit from anyone…read moreanymore. Me and my mom went to go see if there was a problem with my phone while there was a nationwide outage today January 14, 2026. The person working there had nothing but attitude. My mother is a very nice dainty af woman and she was very calm and she had some questions because she was confused, there was another Asian lady there as well and she was being very sweet and she had questions because she was confused. They were both met with customer service that felt like we didn't matter and their questions were too stupid to be asked. In today's society with the fkd up administration that we have the last thing that we need is someone in customer service who can't suck it up and do their job and just be kind and answer these old freaking women's questions without making them feel like they shouldn't be asking them in the first place because they should just know these things. I get it, old people are annoying with technology but you don't have to be an ahole about it especially when that's your job. Everyone is going through shit. There was a man who looked like he came from work and skipped his lunch for this problem. It was just awful customer service. Train your workers better, everyone is going through shit yet we still find ways to be kind. Not to mention the worker tried to talk down to me saying that if I go home I'll have Wi-Fi. I just came from my house that did not have Wi-Fi. Also Verizon you do suck in general, don't think people can't put two and two together on why the service is down for some people.

The worst place I've ever been. They never returned my calls, left me on hold for a half hour. I…read moreordered a watch in November and I still haven't gotten it. No one calls and it's the worst customer service experience I've ever had.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Went in earlier today to get a phone replaced. Billy took the time to find the best options for me…read moreto get my phone replaced in the fastest, most efficient way. It was so easy and painless. :)

We finally decided that enough, was enough with Verizon Wireless issues and saw the new Sprint…read moreoffer. We have 9 lines so it is a big account. My husband and I went to BNJ to gather information and then I went back to make the switch last night. I knew walking in that it was a big order to fill. It took some time to complete, but I can say that Brian and Albert were professional and courteous as well as informative. In the past with Verizon I would only go to their company stores, however I dealt with Brian 5 years ago when the company I worked for at that time had Sprint. I had a Treo (an awful phone), and was there often with technical issues. I was always treated nicely and fairly. So it was a bit of a no-brainer to skip the Sprint direct store and go to BNJ to change my family service. We are praying that Sprint as a company works out well for the family, however as far as the account set-up goes, I walked out of there a happy customer last night!

Another bad experience here . Went in with the young girl . She couldn't be bothered . Will go to…read morethe Verizon store in Boonton from now on. They were way more helpful .

Great people who run the store very helpful got in and out very quickly most unlikely for phone…read morestores

Nitin was excellent! He provided a quote immediately. I price shopped and he was $20-30 less than…read morethe others. He fixed the phone in less than an hour. I will absolutely use him again the next time I need phone repair. Excellent service and price!

From the owner: iPhone Screen Repair iPad Repair…read moreSamsung Phone Repairs Tablet Repair iPhone LCD Fix iPhone Broken glass fix iPad LCD Fix