Worst service I've ever had in an AT&T store. The agent was sullen, with an unhelpful attitude. He…read moremade no attempt to look into my account or find out any answer to my query. Just kept saying "I don't know," apparently just wanting me to go away. I would rate this store a ZERO, rather than one star. If you want good AT&T store service in Bloomington, definitely go to the store in College Mall, not the one on the west side.

Waited 20 minutes for someone to say we will get you checked in just a minute. Then someone came…read moreback from lunch? Hoping that there would be another worker helping customers. But all they did was which placing. The other guy went to lunch. When we asked again about getting checked in they said it will be just a minute. They were 3 people front of us which was fine. I said well that is what he said 30 minutes ago. So we decided to just go to Best Buy.

The Verizon store on West 3rd isn't with Verizon at all and they rip you off completely and very…read morerude. They need to be shut down. When we went to the Verizon store on the east side of town they confirmed that they don't have to follow the Verizon rules at all and do whatever they want. This store needs to be stopped from ripping people off. Always go to the eastside Verizon for real deals and service

Sunday February 18th they were not only closed but their location was vacant. This location no…read morelonger exists. Martinsville, IN is no longer open, this location is permanently closed.

John C was so incredibly helpful. Very honest answered all of our questions and spent lots of time…read morewith us. Highly recommend this store and highly recommend John C.

Customer service is very nice and knowledgeable. But, the company itself is just like the rest of…read morethem. Bill goes higher and higher for strange reasons. This and that changes and the bill always goes up. I am always confused!

Several staff are either intentionally deceitful about their services/pricing or unaware. Either…read moreway, they are unable to help correct these mistakes and the customer pays (literally) the price. Was told DirectTV was free for 14.days and credit card was needed to make initial account but would NOT be charged until after the 14 day trial period. Wrong. You are charged within a couple of days. You can get a refund if you decide not to keep within the 14 days but have to call Direct TV for it. Also told me fiber internet would be $45 for two years and then $65 after that, so I switched to them to save money. My first bill shows the service is $70. ...the same cost as the previous service provider I had. I went in to have it corrected, and was essentially told I could contact their loyalty number to get the price corrected to $47, which is NOT the price I was told, but they say, is the best they can do. Would NEVER do business with them again. Unethical and untrustworthy. If you are given a price, make sure you get it in writing with all details asap. The business model is "tell them anything they want to hear to get them to say yes."

I would give a negative number if allowed. I went in for a new phone. I told them I just wanted a…read morenew phone and not to change my plan. They told me they had to change it to get the new phone but that it lower my costs after all the promotions and discounts. I wanted printed out of all the promotions and discounts. They said it would be sent to be by email. When I checked it, the costs had increased. They said well all the discounts etc. haven't kicked in. New bill came and it still hadn't done down. Went back to the store. Again the runaround. I called ATT customer service and the lady who helped me admitted they screwed up my plan and I would be paying almost a $100 a month more. She said the reps only care about getting their commission. She said she has fixed my plan back to the original which I plan to verify. I WILL NEVER GO BACK TO THIS STORE AGAIN. I have been with AT&T for many years but honestly have been thinking about switching to another vendor. I was lied to both by the salesperson and the manager of the store.

Steve was so nice and fixed my ps4 in only a few days for a great price! He had to take it apart…read moreand it came back to me way cleaner than when I dropped it off.

First of all, this business is run out of a bar, which is not only unprofessional, but confusing…read moreand hard to figure out . Second, my husband called the owner (Mr. FixIt), asked him if he could fix my phone, to which he said yes. We told him we would be there in 10-15 minutes. It took us no longer than that time to get there, in which time the owner had left to "run an errand." Again, unprofessional, blatantly rude, and obviously someone who isn't looking for the business.

April 2023. Tried to go here a few minutes after their scheduled opening hours. They were not…read morethere. Waited 20 minutes. No one came. Went to the one on Liberty Drive. Very helpful there. Went there to get the new iPhone 14 for my son who is a student at IU. After waiting for my turn at the Liberty Drive location they didn't have my phone in stock, she was sending me to the this one. I informed her that they were not open. There was another customer at the store who said the same thing. She said that's crazy. They should be open. She made a phone call. They were there. They had the phone. So we go over get the phone. The manager informs me that I am eligible for a free Apple Watch just have to pay the $10 a month Digits plan fee for 24 months. I am getting billed for the I watch at $19 a month plus the digits plan, $10. So $30 a month more than I went in for. When I made a phone call to T-Mobile customer service they said I was not eligible for that plan. I was basically stuck with a product I didn't need. I didn't want one, was there for an iPhone, and all they offered me was was $150 credit. Lied, not what I agreed to and I am here with no recourse and the company getaway with it. Poor customer, service and dumb and/or sneaky employees at this one, stick to the one on Liberty.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

Luis always fixes whatever I manage to break quickly and for a good price. Most recently, I…read moreshattered the back glass of my iPhone and he had my phone repaired in no time. Great value and exceptional customer service. I highly recommend TechON to all my friends.

Excellent fast service, fixed my software issues on the spot while I waited. Would definitely go…read moreback or recommend.

I was assisted by Caroleena at the Bloomington, IN Geek Squad. She solved my issue with my HP…read morelaptop that I purchased at the store within a few minutes. Caroleena's professionalism and assistance should be noted and appreciated. This occurred I think on Tuesday or Wednesday on July 7th or 8th, 2026. Steve Smith

My Ex ordered a Starlink Wall Mount bracket online from Florida and checked the box to be able to…read morepick it up from this store. Apple's Map app GPS lady directed me into the parking lot via Seventh St and I found multiple handicapped parking spots available right in front of the front entrance. Yay! I went into the store and the helpful guy manning the front desk kiosk directed me to the cashiers up front for my pickup. The friendly young cashier was about to go do something else, stopped, and came back to help me. She found the order, verified my identity and handed over the box. Easy peasy! Thank you very much Bloomington Best Buy. You were much better than my last two Best Buy encounters in Avon and Greenwood.