Waited 20 minutes for someone to say we will get you checked in just a minute. Then someone came back from lunch? Hoping that there would be another worker helping customers. But all they did was which placing. The other guy went to lunch. When we asked again about getting checked in they said it will be just a minute. They were 3 people front of us which was fine. I said well that is what he said 30 minutes ago. So we decided to just go to Best Buy. read more

Can't get a real person nothing but run around, I don't feel like setting 3 hours to go through this same story 10 ten times.

Predatory business practice, fraudulently set up accounts that were not needed nor explained. When I got new phones for My family in 2021 they crammed a "business" account I did not know about into the mix, again this 6/21. I found out just two weeks ago when I got new phones for my family about this "business" account that has a number that I do not have for a PHONE I do not have. Worst of all it has billed $125 a month since 6/21 to my American Express. Why did I not notice you ask? Because thousands a month bill on that card so shame on me. But shame on the ATT store for the predatory practice! Never again and never at this store. Know what they are selling you know what your signing! Lesson learned but I will file a public utility commission report against this ATT Store on Jacob Drive in Bloomington Indiana for Fraud and Predatory practice at this store read more

Absolute joke of a business, went in to exchange a phone and in the process they completely messed up the old phone and rendered it unusable, even lying saying they did nothing and then claiming it on a system glitch. And only after leaving and realizing we had no service, we went back in. Where the woman lied to AT&T customer service saying that it was our fault so they would not get charged. What a joke. read more

I'm currently stuck on Verizon, and am shopping for a plan for my girlfriend. I've had AT&T in the past and was always happy with their customer service. The stores seem to be staffed a little more lightly, but the rep was very friendly and took time to answer my questions. He did a good job in pitching the add ons, without overdoing it. They have lots of live phones on display from a number of brands. Even though there is an auto demo that runs to show you what they offer, there is a nice tab in there that lets you compare one phone to another right there, which is really handy. The hands on availability is one of my favorite things about this store. Hopefully whatever network she goes to I can join once my devices are paid off with Verizon. AT&T would be a good choice. They have the best signal for where I live, and the network is good. Even when I had problems with their service in the past, although it took some pushing, they did right by me. Looking forward to being a customer again in the future. read more

Absolute dumpster fire of a store. 2 plus hours with 3 employees for them to process 3 customers before they spent an hour dealing with my issue. Absolutely ridiculous read more

This was the worst! They opened 2 accounts of mine without telling me! They made me jump through hoops to exchange and then set up two new accounts without my knowledge. We were there for four hours and got nothing accomplished this was by far the worst experience with a business that I have ever had. read more

I'm going to Canada soon, so I thought that I should probably call AT&T and get the same package I got for Mexico. The package was free with my plan and I added it on myATT app myself. This plan would mean that I can use my current plan in North America without being charge fees. However, since they changed the app, I could no longer add that plan myself. With that being said, I proceeded to call the AT&T store on Jacobs Drive. From there I had to make two more calls... 1. So I called the AT&T on Jacobs Drive first because that is the one I usually go to. I asked the person who picked up if there was something I needed to do so I could use my phone in Canada. He said, "I think it should be included with plans bigger than 15 GB." Emphasis on the word THINK. I needed a positive answer, so they told me to call 611 (AT&T customer service). 2. The AT&T customer service lady wasn't quite sure either. She put me on hold so she could check with someone else. She said she read up on it and that the Canada/Mexico plan was not covered on my plan and that I needed to pay $10 a day if I wanted to add it. That didn't sound right to me. I added this plan onto my account a year ago when I went to Mexico and then it was removed when I came back to the US. I thought maybe they discontinued that plan, but she didn't tell me for sure so I called the other AT&T in town (College Mall). 3. I called the one at the College Mall and Blake picked up. He told me the same thing the customer service lady said, but then I mentioned the plan I got when I went to Mexico, and it was free. He said, "oh yeah, I forgot about that. You'd have to come in to the store to get it added." Haha Soooo, I will be going into one of the stores to add this free plan that covers all of North America that apparently still exists (but everyone forgot about). read more

This AT&T location should be known as " the customer is always wrong". After buying 2 new phones we were subject to a bait and switch by these people. We turned in 2 phones and bought 2 new ones. We were told several times that if we did not like the phones we could return them in 14 days. LIES, LIES, LIES. We went in today to return it for another phone and were told that we had to pay a restocking fee. WHAT?? No one ever told us this before. So we are at the store dealing with a young girl although nice she keeps picking her nose ring and scratching her head. She then wants to touch my phone. YUCK. The manager Blake came over and VERY LOUDLY KEPT SAYING THERE WAS NOTHING HE COULD DO ABOUT THE RESTOCKING FEE. I was pissed. He rather rudely said there was nothing he could do so I asked to speak to someone higher up and he said he was the only one I could talk to. To note while I was talking he continued to reply to my boyfriend rather then me. Even though the account is in my name. He said to call the 800 number. What a jerk. I feel like I have been taken advantage and then dismissed in so many ways. All I heard was " there is nothing I can do, there is nothing I can do, there is nothing I can do." WTF. Horrible service, rude people and now I have to spend time making a call to AT&T. *****returned to the store. The appointment I made is no longer in the system. They say it will be an hour or more wait. I'm overheating Blake tell customers how bad the Bedford AT&T store is and this store is a corporate store. **** read more

I realize that going to a phone carrier store is never a fun trip, but this was rough. There was only 1 service rep at 5pm with 6 people in line. We waited for over an hour and then when it was our turn the offer we came in for had an insane amount fine print we couldn't even use it. The rep was friendly at least, just severely understaffed! read more

Used to be good store. Last trip in I was told "20 minute wait", gave up after 40, got a text an hour later, came back, ended up with an agent who could barely sign into her own tablet. She knew she was going to get a bad review after several misguided attempts to address, or even understand, my questions, and after about 20 minutes wrote down for me the direct line to "customer loyalty" line and quickly closed out our transaction (meaning since not completed, she wouldn't get the review she deserved). Time before that, agent who found a plan to save me $200 a month (and I was already out of contract) actually ended up charging $40 MORE per month and put me In a 12 month contract. She did it unknowingly, but still, I made mistake of thinking that AT&T actually equips all these people with the knowledge that they need. Much as I hate reading the fine print...I would definitely start if I absolutely had no choice but to use this store. I just use loyalty line now. 20 years an AT&T customer, only this store has ever failed me regularly. AT&T is great service, but this store, not so much, exception being employee named Cisco, he's the best, been dealing with him 10 years, but if you don't come up in his rotation at this store, Goid Luck. read more

If I could give 0 stars, I would. Where to begin... they duped us into thinking we would be saving money by switching our cell service to them. Told us one number it would cost, came in a second time and talked to someone else and got a higher price. Got home with final bill in hand and flipped to second page and it was an EVEN HIGHER PRICE! Then, they're the only internet service we can get in our new construction area, and it has been 3 weeks trying to get them to actually keep their appointments and give us internet... They've not shown up 3 times. Fourth time, a technician finally showed up to give us cable, but informed us we would not be getting the internet we signed up to pay for because they don't offer it in our area... Now, today, they STILL didn't show up and if we had any other internet and cable option, we would be switching in a hear beat. If you have the choice... STAY AWAY!!!!!!! read more

I was paying a ton out for my phone service for three lines and only 6 gigs. Went to this store and not only did they lower my bill but also bumped me up to 10 gigs. She explained my bill to me in full and answered all my questions with ease. read more

This was my third visit to ATT yesterday day. I had simply wanted to join an existed family plan, and add my phone. On my first visit I was told my name needed to be on the account so that a store representative could verify me with my drivers license. This was understandable. My last phone plan was already deactivated, so I went home to contact a family member who lives in another state, and become authorized. When I came back to the ATT store I went through the whole process even to having my SIM card replaced. Than not one, but two store representatives told me I couldn't be added because the number of lines was capped out. They tried to convince me to pay an extra fifty dollars a month to add a line with just one gigabyte. Very unethical business practice. I knew something was wrong, so I drove home, again, got ahold of my brother and sure enough I was being misled. Our account only had 8 lines at the time, and was capped at 10 lines. The third time I went back I explained my frustration, and was told there was just a glitch in the system. So in addition to lying to me to gain extra revenue and being dishonest about lying, I was made to wait for an hour before I even saw anyone again. It wasn't a good experience, and the ATT store did nothing to make things right. Aside from being in a group plan with other family, I have no reason to want to be an ATT customer. read more