The Verizon store on West 3rd isn't with Verizon at all and they rip you off completely and very…read morerude. They need to be shut down. When we went to the Verizon store on the east side of town they confirmed that they don't have to follow the Verizon rules at all and do whatever they want. This store needs to be stopped from ripping people off. Always go to the eastside Verizon for real deals and service

Sunday February 18th they were not only closed but their location was vacant. This location no…read morelonger exists. Martinsville, IN is no longer open, this location is permanently closed.

My Ex ordered a Starlink Wall Mount bracket online from Florida and checked the box to be able to…read morepick it up from this store. Apple's Map app GPS lady directed me into the parking lot via Seventh St and I found multiple handicapped parking spots available right in front of the front entrance. Yay! I went into the store and the helpful guy manning the front desk kiosk directed me to the cashiers up front for my pickup. The friendly young cashier was about to go do something else, stopped, and came back to help me. She found the order, verified my identity and handed over the box. Easy peasy! Thank you very much Bloomington Best Buy. You were much better than my last two Best Buy encounters in Avon and Greenwood.

We bought an openbox microwave and were encouraged to buy the protection plan so that if anything…read morewent wrong, it would be repaired or replaced. When I reported a repair need, they said they could not repair or replace, but only give me store credit for purchase price. They refused to repair or replace. I will never shop best buy again. I don't use facebook, instagram or other social media so I can't respond to the owner's reply.

April 2023. Tried to go here a few minutes after their scheduled opening hours. They were not…read morethere. Waited 20 minutes. No one came. Went to the one on Liberty Drive. Very helpful there. Went there to get the new iPhone 14 for my son who is a student at IU. After waiting for my turn at the Liberty Drive location they didn't have my phone in stock, she was sending me to the this one. I informed her that they were not open. There was another customer at the store who said the same thing. She said that's crazy. They should be open. She made a phone call. They were there. They had the phone. So we go over get the phone. The manager informs me that I am eligible for a free Apple Watch just have to pay the $10 a month Digits plan fee for 24 months. I am getting billed for the I watch at $19 a month plus the digits plan, $10. So $30 a month more than I went in for. When I made a phone call to T-Mobile customer service they said I was not eligible for that plan. I was basically stuck with a product I didn't need. I didn't want one, was there for an iPhone, and all they offered me was was $150 credit. Lied, not what I agreed to and I am here with no recourse and the company getaway with it. Poor customer, service and dumb and/or sneaky employees at this one, stick to the one on Liberty.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

Excellent fast service, fixed my software issues on the spot while I waited. Would definitely go…read moreback or recommend.

Luis always fixes whatever I manage to break quickly and for a good price. Most recently, I…read moreshattered the back glass of my iPhone and he had my phone repaired in no time. Great value and exceptional customer service. I highly recommend TechON to all my friends.

Travis was very helpful an very nice. Tyler and Chastity…read morewere also very helpful. I appreciate their help, guidance and patience!

Jasmine and the others were very helpful very knowledgeable. I They got us in and out even stayed…read moreover a little bit after closing.

i managed to crack my cell phone screen and looked for a place to repair the screen. The local…read moreTMobile had a twenty dollar coupon so we thought we would give them a try. The person at the store was extremely helpful. My spouse took it over for an estimate on Monday and a return trip on Tuesday. The screen was repaired in a couple hours and looks like new. I could not give them a five because it is not accessible by a disabled person. The location has uneven stairs and flagstone that is totally uneven. They have no parking except on the street with metered parking. Bring your quarters for parking. Find a friend or relative to bring your phone in if you are disabled.

Professional and friendly service. Very knowledgeable and willing to help. I needed a new screen…read moreprotector for my phone and they walked me though how to file a claim for a free replacement through the manufacturer. They even installed the replacement screen with exact precision. I'm a very happy camper!!

Waited 20 minutes for someone to say we will get you checked in just a minute. Then someone came…read moreback from lunch? Hoping that there would be another worker helping customers. But all they did was which placing. The other guy went to lunch. When we asked again about getting checked in they said it will be just a minute. They were 3 people front of us which was fine. I said well that is what he said 30 minutes ago. So we decided to just go to Best Buy.

Can't get a real person nothing but run around, I don't feel like setting 3 hours to go through…read morethis same story 10 ten times.

John C was so incredibly helpful. Very honest answered all of our questions and spent lots of time…read morewith us. Highly recommend this store and highly recommend John C.

Customer service is very nice and knowledgeable. But, the company itself is just like the rest of…read morethem. Bill goes higher and higher for strange reasons. This and that changes and the bill always goes up. I am always confused!

Fixed our son's broken iPhone screen in no time flat, the price was fair, and they're super nice…read moreand polite! Don't let the bad reviews from 7+ years ago faze you, this was a great experience for us.

Very professional. Fixed the charging port on my MacBook without delay. I would definitely…read morerecommend this shop to others that have problems with their electronics.