Several staff are either intentionally deceitful about their services/pricing or unaware. Either way, they are unable to help correct these mistakes and the customer pays (literally) the price. Was told DirectTV was free for 14.days and credit card was needed to make initial account but would NOT be charged until after the 14 day trial period. Wrong. You are charged within a couple of days. You can get a refund if you decide not to keep within the 14 days but have to call Direct TV for it. Also told me fiber internet would be $45 for two years and then $65 after that, so I switched to them to save money. My first bill shows the service is $70. ...the same cost as the previous service provider I had. I went in to have it corrected, and was essentially told I could contact their loyalty number to get the price corrected to $47, which is NOT the price I was told, but they say, is the best they can do. Would NEVER do business with them again. Unethical and untrustworthy. If you are given a price, make sure you get it in writing with all details asap. The business model is "tell them anything they want to hear to get them to say yes." read more

I would give a negative number if allowed. I went in for a new phone. I told them I just wanted a new phone and not to change my plan. They told me they had to change it to get the new phone but that it lower my costs after all the promotions and discounts. I wanted printed out of all the promotions and discounts. They said it would be sent to be by email. When I checked it, the costs had increased. They said well all the discounts etc. haven't kicked in. New bill came and it still hadn't done down. Went back to the store. Again the runaround. I called ATT customer service and the lady who helped me admitted they screwed up my plan and I would be paying almost a $100 a month more. She said the reps only care about getting their commission. She said she has fixed my plan back to the original which I plan to verify. I WILL NEVER GO BACK TO THIS STORE AGAIN. I have been with AT&T for many years but honestly have been thinking about switching to another vendor. I was lied to both by the salesperson and the manager of the store. read more

The store is filled with salespeople who lie to make a sale -- period. Believe nothing they offer you as it is unlikely you will receive it. The manager there did not stand behind the offer made me by a salesperson. Again -- lies to make the sale. CALL AT&T directly and they will honor the deal they give you. read more

Avoid this store if possible. They make deals they don't stand behind. They recently sold us a new phone on a plan that three days later they wouldn't stand behind. I've had nothing but problems at the store over the past 12 months. There's another store on the west side of town or from my years of experience with AT&T - switch carriers! read more

Went in to upgrade phone. 3rd time the phone I was looking for, not in stock. Iphone13 pro 256g. I asked about the poor quality of signal iaround mooresville and plainfield, response was "all we do is take orders and modify service." 0 help read more

I came to start the process of getting a replacement phone. Ya'lll...why would I come into upgrade a phone that I JUST received when I specifically stated to the manager that I needed a REPLACEMENT phone? The store was not busy at all. The customer service is a JOKE. I was not pleased one bit. This is not a good representation of AT&T. Not Good! read more

AT & T sent me to this corporate store. They were suppose to return a phone purchased on Sat. and this is Monday. My husand met a man named Drew. AT & T stated they would tell Drew to take care of my husband. Drew stated he didn't care what corporate said he wouldn't honor what they said. While there an older woman came in her husband had just bought a phone there. She wanted them to move contact and pics to her new phone from the old. They wanted to charge her. Its close to being ready to leave AT T read more

I'm going to Canada soon, so I thought that I should probably call AT&T and get the same package I got for Mexico. The package was free with my plan and I added it on myATT app myself. This plan would mean that I can use my current plan in North America without being charge fees. However, since they changed the app, I could no longer add that plan myself. With that being said, I proceeded to call the AT&T store on Jacobs Drive. From there I had to make two more calls... 1. So I called the AT&T on Jacobs Drive first because that is the one I usually go to. I asked the person who picked up if there was something I needed to do so I could use my phone in Canada. He said, "I think it should be included with plans bigger than 15 GB." Emphasis on the word THINK. I needed a positive answer, so they told me to call 611 (AT&T customer service). 2. The AT&T customer service lady wasn't quite sure either. She put me on hold so she could check with someone else. She said she read up on it and that the Canada/Mexico plan was not covered on my plan and that I needed to pay $10 a day if I wanted to add it. That didn't sound right to me. I added this plan onto my account a year ago when I went to Mexico and then it was removed when I came back to the US. I thought maybe they discontinued that plan, but she didn't tell me for sure so I called the other AT&T in town (College Mall). 3. I called the one at the College Mall and Blake picked up. He told me the same thing the customer service lady said, but then I mentioned the plan I got when I went to Mexico, and it was free. He said, "oh yeah, I forgot about that. You'd have to come in to the store to get it added." Haha Soooo, I will be going into one of the stores to add this free plan that covers all of North America that apparently still exists (but everyone forgot about). read more

I am not a fan of dealing with phone companies, cable companies, really any company, but, this AT&T store has been awesome. I decided to switch to AT&T from a different provider and the process was so easy. I had also bought a case there and LOVED it. However, a few weeks ago the bottom of the case broke. I tried to glue it together because I love the case and it only lasted about a week. I checked on the case's website and it stated that I could return the case to the store where I purchased it but the warranty didn't cover normal wear and tear. I feel like the case was broken due to normal wear and tear but the plastic bumper could have been made stronger. The lady on the phone, Laura, talked to her manager and said they would trade it out. I was so impressed! I have been very happy using this store as my go-to for all phone related issues and I couldn't be happier! read more

If you are interested in having your money stolen from you look no further. They will smile to you and even place you in a queue. After wasting your time and money you'll be lucky if you walk away with a new phone. read more

Lindsey is AMAZING!! I had spoken to 4 different people at At&t customer service and been told 4 different answers to my questions. No one could seem to figure out my internet situation. I finally was so frustrated, i called just a normal store to talk to someone. Lindsey answered, listened to my questions and my situation and said "let me call them and I will figure it out for you. Give me 30 minutes." I already felt better. AND SHE ACTUALLY CALLED ME BACK IN 30 MINUTES AND HAD ALL THE ANSWERS TO MY QUESTIONS AND HAD FIGURED MY COMPLICATED SITUATION OUT!! I can not explain how happy i was. I had literally been trying for days to get someone who knew how to help me. I was not even their store's customer!! I would highly highly recommend this store! They were more than helpful! Thank you thank you thank you!!! read more