Fixed our son's broken iPhone screen in no time flat, the price was fair, and they're super nice and polite! Don't let the bad reviews from 7+ years ago faze you, this was a great experience for us. read more

Very professional. Fixed the charging port on my MacBook without delay. I would definitely recommend this shop to others that have problems with their electronics. read more

Got a good deal here one time, just a cleaning and a screen protector for around $30 so I sent my teenager in for the same service and they upsold him a brand new screen and protector. He didn't know any better. Around $200. A few months later, screen proved defective and he went there, this time they honored the warranty and replaced the screen. When THAT screen proved defective about 7 -8 months later, they told him it was his fault bc there were some (nearly imperceptible) scratches on the SCREEN PROTECTOR. The feeling that I got is that they took advantage of his lack of experience in dealing with adults in the service industry, in first, the original up-sell, and second, in denying warranty claim on the second defective screen. They're pretty nice guys in here, but I'd not recommend going there nor will I return. read more

I went here for the first time after the screen on my iPhone was cracked after slamming it into the door and I was extremely satisfied. They repaired it quickly and my phone looked brand new afterward! read more

AVOID AT ALL COSTS. Took my Mac to iMechanic and was told it was "damaged" and would just have to get a new computer. I then took it to Apple and they said the computer was fine and actually that iMechanic had damaged it severely. Apple said that they could see where iMechanic had bent connections and damaged the laptop. They essentially damaged my computer and told me I would have to get a new one. They were not upfront about what they did to my computer. I would strong recommend not going here and taking it to the real professionals!!! read more

I was totally impressed by their service today. The tech took a look at my phone and said he thought it'd be a quick fix. He took it back, popped the cover off the phone, and then brought it back to show me what was wrong. Took him about 10 seconds to fix, and then he put everything back together and handed it back to me at no charge. Awesome. I have worked with them before, and their prices are very reasonable. I would not hesitate to recommend them. Thanks guys! read more

Not impressed at all took my tablet in and two weeks and 80 dollars later they still couldn't fix the problem, they never called when they were done trying. After a half hour re bar I did get a refund would not refer anyone to them. read more

Ok. So I brought my iPad in because the aluminum was bent (but nothing else wrong), and they fixed the bend, but somehow messed something else up. They tried for about a week to repair it, couldn't, so ordered me a new iPad. I honestly expected excuses, or for them to blame me for it not working after they bent it back, but they took complete responsibility. Thanks read more

I've had really good service here. Bought the $99 deal and it's saved us a lot (3 iPhones, 2 are my kids') David is so great about trying to explain to us much-less tech-savvy folks what the problem is and the best way to fix it--he took the time to answer all my (probably somewhat clueless) questions. Down-to-Earth, prices are very good. Thank you! read more

I rated this place with 5 stars before. Now I wish I could give them 10! Seriously they are so very good. There is no need to send stuff back to Apple with all that extra time and money -- iMechanic is top notch and they work with you. Grateful they are here. SUPPORT LOCAL! read more

These guys are pros. Always great service and prices. They back up there work too. They have performed several same day repairs for us. Highly recommend. read more

They saved another phone of mine a few years ago and again yesterday! Mac Experience told me to just get a new one and wanted 2x as much to fix it. So grateful for this place! read more

Great work and service. They were out of white iPhone screens, but offered a black one to me for $10 off and a free screen protector (I have a rose gold iPhone, so it wasn't too big of a deal!). The only issue was that my camera was not functioning after pick up. I will be taking it back Monday to get it repaired, which the employee I called once I had discovered the broken camera said would be free. read more

Really poor customer service, took my iPhone in, the guy was nonchalant and said he could fix it in 3 hours. So I let them replace my screen, everything else worked perfectly, charging port was just cleaned a few weeks ago. When I picked up my phone three hours later, I got home and plugged it in and it did not work. The screen is replaced fine, but when further inspecting around the charging port I notice that they didn't screw the bottom in. Upon calling to tell them they told me there are closing in 20 minutes and cannot do anything about it, even though it was their mistake they refuse to stay open past normal hours to fix. They informed me that they would fix it the following day and it would take another hour. So basically I lost my phone for 3 hours out of the day and the whole night. Would recommend ValetFix, only 30 min wait and very good customer service. read more

I went into the shop because the charging port on my iPod was not accepting any charge. I assumed that I'd have to pay a significant sum for parts and labor, plus the wait time to get the parts. As soon as I told the rep what the issue was, he took my iPod in the back for about 3 minutes, then came out and said that I was good to go. He had pulled some debris out of the port and fixed the issue, and didn't even charge me a penny. So far I have nothing but good things to say about this organization, and they will surely have my business from here on out! read more

This place is a scam. The high rating comments are more than likely family members or fake profiles. Told one price then gouged once they had my phone and told me the total due. I called their "corporate office" number and no one would call me back so I started emailing them and no answer either. Finally threw a small fit with the manager and he got smart mouthed. Then finally the owner calls me and had blocked his phone number lol. That man is a smart mouth. Don't waste your money here they'll screw you over. read more

My phone was so messed up and I went in thinking it would take 3 hours. They told me it would take an hour and a half so I was already happy with that. It ended up taking 35 minutes to fix my phone. I'm so happy that I was able to get in and out in under 45 minutes when phone repairs usually take hours read more

I would have given iMechanic 5 stars a few weeks ago, but they have dropped when they didn't honor their 60 day warranty. I brought my daughter's iphone in for a screen repair approximately 50 days ago. It cracked around the home button despite not being being dropped...I was sure it was a defect since there was no reason for it to break. Rather than honor the warranty for the $150 repair, they offered me a discount, forcing me to pay $100 for a second screen replacement. They are fast and courteous...though time will tell if the quality of work can hold up. I am going to be unhappy if I have to deal with a third broken screen two months from now. read more

Great place! Has the best prices in town and will have it done when they say it will be done. Just don't wait for them to call you. Show back up when they tell you too. Also all the repairs have a lifetime guarantee so if you have any problems just take it back and they will fix it for free. Great place best prices in town and awesome customer service! Every other place in town I tried was trying to price me double what they were to fix my iPhone. read more

Don't get your iPhone screen replaced here. The after market screens they use are cheap. My iPhone screen is super sensitive now. While I am on the phone now the mute button gets pressed or random numbers. I didn't have that issue before they replaced my screen. On top of that the screen was missing thread for one of the screws so not only am I missing a screw I can't even replace it with a new one. Apple Store will replace the screen for less money but I can't even take it back there because of the cheap after market screen they put on. read more

AWFUL service. I brought in my iPad to fix the screen damage, and they did not help at all. After paying on a Wednesday to expedite the service, they ordered the wrong pet to fix. Then they failed to call and report their ,intake, trying to hide behind ordering the new piece for an additional 3 days. Very frustrating, DO NOT RECOMMEND read more

Such great service. I've taken my phone here twice and have been so pleased with the work, the price, and the time in which they were able to get everything done. Only place I would go in Bloomington to get my devices looked at. Can't recommend them enough! read more

iMechanic was very professional and fixed my phone in the promised time frame. They explained everything up front. I highly recommend them.

Great place! Staff is helpful and friendly. Prices are good. We have used them for repairs on several phones and they have all been good. They also have good cases and great bundled discounts! read more

iMechanic fixed my shattered phone screen within an hour as a walk-in and the man who helped me was incredibly friendly and helpful! They also offer an assortment of protective cases for great prices. Will definitely return if I ever break one of my devices again! read more

Super nice guys. Came in with a funky phone problem and they fiddled with it and got it working in minutes. Had to make them take my money. Great experience. read more

My iPhone 6 was having Bluetooth and GPS issues to the point I was about to get a new phone! Luckily, I checked with these guys first. I called and the nice man took plenty of time to give me a quote of all my options as well as how long it would take. The next day, I dropped my phone off and picked it up exactly in the time frame they gave me. No waiting and the problems are all fixed!! So glad I was able to spend $50 instead of hundreds for a new phone! read more

Not at all impressed. An overwhelming feeling of nobody cares. I dropped off an external drive to have the data transferred. I was told it would be ready the next morning and that they would call. There was no call. I called for status update later the next afternoon and they told me that what they had tried to do didn't work. But what they had tried to do was not at all what I had asked them to do. I explained again exactly what I needed and was assured it would be don't the following day and I would receive a call when it was ready. Once again I did not receive a call as promised. When I called for a third time they couldn't find my name at first, after some searching they let me know that they had tried something that didn't work and once again what they tried had nothing to do with what I had asked. It was very clear that the employers their do not pay attention to their customers and have very little regard for accuracy and customer service. When I voiced my concerns the employee rather rudely dismissed me and cut me off by saying "just come and pick up your device." I was actually concerned that someone might sabotage my data out of spite so I rushed over to pick up my drive. Four days wasted and zero work done. Rude employees with no customer service and no sense of importance at all about the work they are doing. I do not recommend this store. Take your tech elsewhere. read more

I used these guys for a simple task - loading Windows 7 on my Macbook Air. They were courteous, quick and reasonably priced. I will use them any time I need a repair or upgrade with my Apple products. read more

Run away. We had an iphone 5s with a cracked screen replaced here. We are headed back for our third time now because the screen has become non-responsive after their repair. In each case, you can feel movement on the screen when you push on it - it moves up and down. This time we can even see the screen raised on the corner and the movement when that area is pushed. Since the screen isn't seated right the touch screen doesn't respond. Wish we had gone anywhere but here. Prepared to go elsewhere and pay again to get it fixed right once and for all. read more

Everyone is very nice and friendly and they get the job done efficiently. Also they do not overcharge they charge the right price for what you need to get fixed read more

I highly recommend that YOU NEVER, EVER, CONSIDER taking your laptops or phones to this business. Why? Two reasons: lack of technical expertise, and extremely poor customer service. I took my Macbook Pro laptop to them for diagnosis. "Bad battery," I was told. They replaced it with a battery that was shipped overnight; I was charged for the overnight shipping. It didn't solve the problem. Let's try a second battery. That didn't work either. My initial skepticism about staff was confirmed. "We'll put the original battery back in and refund your money." I was told. Well, no, they put the original back in and refunded my money minus overnight shipping of the first "failed" replacement battery. Meantime, I took my laptop to another shop who restrained themselves from saying negative things about a competitor (I say, go ahead, let us know) and I learned that whatever they did to try to "fix" my computer elevated fixes to more expensive levels because of the damage incurred by iMechanic's attempted fixes. It's a long story, but I'm writing to let you know that NEVER LET iMECHANIC WORK ON YOUR LAPTOP!!! They won't fix it and they will cost you an incredible headache. Never-mind the headache of trying to get my money back!!! read more

So I finally took my phone to get repaired by a true certified technician and they found that imechanic took parks from an iPhone5 with a cheap after market screen to fix my iPhone 6. So not only did I have to replace the screen again but the screen sensor. Do not use these people take your phone to the Apple Store in Indy read more