John C was so incredibly helpful. Very honest answered all of our questions and spent lots of time…read morewith us. Highly recommend this store and highly recommend John C.

Customer service is very nice and knowledgeable. But, the company itself is just like the rest of…read morethem. Bill goes higher and higher for strange reasons. This and that changes and the bill always goes up. I am always confused!

From June 1, 2024 Two stars because the internet does work…read morewell and that is the main point of having their service. Only two stars because I am unable to complete my account registration, which creates a negative series of misfortunes. First, I cannot setup autopay. I have called and they were unsuccessful is talking me though it. I do not know what the problem is. And second, because I cannot setup auto pay, I have to receive paper billing to remember to pay each month; however, each bill I receive is for more than one month's charges and includes a late fee. I do not understand why each bill is not for one month's charges only. I am only four months into my initial contract and already tied of being punished for things beyond my control that no one understands. June 6, 2025 I allegedly now have autopay set up but not before a returned payment fee of $35 was posted to my account, which after speaking to Smithville, they are unable to remove since this is what their bank charges them. So I am being punished for mistyping my bank account or routing number because their system would not allow me to set up autopay in the first place. Super. I was advised that if someone pays late, they can remove that fee. Even better.

Great fiber service! Very poor old dsl though. Glad to have the new fiber installed.read more

(I sent this message, but Socially Up has blocked me...What kind of reputable business does that?)…read more TITLE: Bait & Switch "This message is for the owner of Socially Up, whom I've never had the chance to converse with. I am getting ready to write a review for you on Yelp about how disappointed I was with the transactions we had. Sarah was my rep, but it was Clint who really got me to sign up. The first transaction was called a site edit. I would imagine a site edit would have included more than fixing my FB pixel, but I paid $500 for that and I was grateful to have gotten that far. At that point, I decided to reach back out to Clint to discuss further advertising contracts. He really understood the market I was after. So I sent my $1000 in and waited. I did not hear back, so I followed up and learned that Clint had quit the company. I trusted that Sarah would follow through on the very specific, high-end market that does not exist in quantity in Indiana and Illinois, which was the market she chose to target based on the very few sales I had...I had already felt what traction was like, so I was getting somewhere. Clint had created, apparently before he left, a beautiful video ad. When Sarah took over, that ad was no longer available, so we had to tweak it to Clint's vision with my supplied images. That ad ran for two weeks with only one conversion. There was no A/B testing or follow up. I have read enough about social advertising to be dangerous, but I hired Socially Up because you are the experts. At the two week point, I talked to Sarah, but we disagreed about the Indiana Illinois market. I went in and tweaked the back end. Sarah got upset with me for doing so. The market I was targeting for my silk masks was high end, LA, New York. My previous traffic (before socially up) had come from LA, New York and New Jersey. A few from Bloomington because I had reached out on different platforms. I asked for a refund or a partial refund at the time, but Sarah said the work had been done. That was NOT my agreement with Clint. He said he could guarantee that my sales would justify the money I spent. Perhaps I'm not a big enough fish, but you should have told me that. I am requesting a $750 refund, immediately, or I will post the bait and switch story on Yelp. I would rather not do that because I know how devastating that could be to your business and I'd rather not. I wanted Clint to be my go-to, even if Sarah was my rep. I believe this is only fair. My business has not recovered since, even as I expand into different product lines. I expect a call back from the Company Owner or a venmo refund today. Respectfully, -- Catherine Conlin"

From the owner: Social Media Marketing & Management Designed for Small Businessread more

Travis was very helpful an very nice. Tyler and Chastity…read morewere also very helpful. I appreciate their help, guidance and patience!

Jasmine and the others were very helpful very knowledgeable. I They got us in and out even stayed…read moreover a little bit after closing.