We urgently needed to get my daughter's older iPhone fixed after it got water damaged during our…read morevacation. We were so relieved that CPR Cell Phone Repair in Kapolei was able to help us. Sarah was amazing! She was friendly, honest and explained everything clearly. They told us there is usually a $60 diagnostic fee for water-damaged phones, but since the damage wasn't too serious, they applied that fee toward the repair instead. They replaced the screen and the back sensor and had everything done within a few hours. I also appreciated that they didn't rush the repair. They took the time to properly dry the inside of the phone before fixing it, which gave us peace of mind that it was done right. Professional, honest and excellent customer service. They were truly a lifesaver during our trip. Highly recommend!

Fixed issues with 2 more devices an MSI gaming laptop and a smaller device Awesome job C.P.R…read more Kapolei

It's been awhile we been to this location, the environment is still the same and there's some minor…read morechanges. When we arrived we were greeted by the representatives, even though they were with other customers, they checked us in, and we waited to be served. It's best to get some understanding of what you want before you go in, cause there's lots of options to choose from. We went in to upgrade our phone and was pleased to be served right away. Sad thing is that they don't carry inventory of phones, like before and had to place one on order. Because of their current promotions, we just had to pay taxes up front and wait for our phone to arrive. They don't print anything out anymore and email you the receipts and other paperwork. I guess better for the environment. When the new phone arrives in the mail, they will gladly service us, so we can mail back our old phones. Customer service is rated number one here, and they are very knowledgeable and helpful. I recommend this place if you want the latest phone or simply want to upgrade.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.

Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

I had a tech man come to get the new upgrade and it was not done correctly. Then I went thru 3…read morephone calls from the Philippines to no avail. I finally called for another tech appt. I struck gold his name was Brax and he was polite, on time, and had a great sense of humor. The best part was that he had my TV up and working correctly within 10 minutes which 3 phone calls and a tech visit earlier could not help at all. Kudos to this young name and you don't want to lose him! MAHALO PLENTY TO BRAX!

We were having issues with one of the cable boxes in our home. We tried trouble shooting the issue…read morebut nothing helped. We called and tlan employee told us that we needed to take our box to a location. We were happy to hear that there was a location near to us. The employee that we spoke to on the phone made our transaction smooth and getting the new box was quick and also easy to find. I followed the directions given as well as followed a map and it was very easy to find. It is on the corner of Kamaaha Ave and Fort Barrette Road. You need to drive a little slow or you could miss the driveway but not hard to find at all. It is a single stand alone one story building surrounded by a fence with a green roof. When you arrive, you need to get buzzed in. The employee who helped me inside was quick and to the point. He was helpful and it was also an easy transaction. Glad that this location was close by and that I didnt need to drive all the way to town.

This store has such an amazing team and should be recognized for their superb customer service…read more Huge mahalo to Rodney and Mark for taking care of me when I first walked in with my first inquiry. Huge mahalo to Kenneth aka Keneke who helped with my other inquiries. He not only listened to all my inquires, but also took the time to explain everything in full detail. He is beyond knowledgeable about the plans and services that they offer and the professionalism and customer service is exceptional. This place is definitely the place to go if you looking for new service, phones, tablets, or accessories. I would definitely recommend this place to all my ohana and friends. The whole staff is amazing and they are a great team!!!

My experience w the AT&T store in Kamakana mall in Kapolei was excellent…read more an agent greeted me w very professional service, I told him want I needed help an he said ok have a sit n than another agent helped me his name is John very nice young man He helped me w what I needed n it was fast n right to the point, very smart n kind

I really had a good experience with the gentleman who came and installed my internet. He was very…read moreknowledgeable and fast. My internet is working so much better. Pearl city

5 stars for the employee in store but online information and help is zero stars for misinformation…read more(online stated only if you change your plan by a certain date then it's effective on that billing cycle) Just so everyone in Hawaii knows, spectrum billing will not under any exception change over a plan until the equipment gets shipped and installed in Hawaii. They will also send you a whole refurbished modem when the current one you have installed is still working and nothing wrong with the modem itself. This takes over a week and probably into your next billing cycle to milk you for more money if it "just happens to run into the next cycle" including a hour long setup time

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Last night I walked into AT&T at Kamakana mall location,…read morethis agent W w the beard said I have only 15 min, more I'm going to close, please can u help w my phone, I keep trying to to reset my password on one of my acct , he said they not surpose to help w this , we here to help u buy a phone, this is my new phone that I bought a month ago n pd 1200$, he said come back tomorrow n the other agent can help me which is Kelley , he said she helped me before, it was her day off he always act this way to me I told him please it's my door bell camera n he fixed it, n again he said u no we not surpose to help w this, but I tried n tried at home , I could get it, I m going to go to another AT&T Location to help me, he said they there to sell phones, how dare!!!!, I m an old lady n not that sharp w my IPhone, I try my best before I go to them for help

Customer service rep Guadalupe assisted me with my phone upgrade. Guadalupe automatically changed…read moremy grandfathered insurance plan to a more expensive plan - rate increase of $10. She implied that the insurance change was not optional due to the upgrade. It has been a process having AT&T revert my insurance plan back to the grandfathered rate due to the plan no longer being available. Scams...

I had a great experience. There were a few other customers in line who were also super nice…read more Nuria opened right on time and quickly worked with each of us. When I gave her my son's iPhone SE that I suspected had a bad port (expecting to pay at least 100 bucks), she looked at it and said she thinks it just may be dirty (I had tried to clean it... honest!). She brought it back to James the technician, and in 5 minutes it was cleaned, ready and fully functional. An no charge! I appreciated the whole experience. Will def return if something breaks in the future.

Disappointing experience. Customer service wasn't very helpful, and I was quoted a $150 diagnostic…read morefee just to have a device looked at. What surprised me most was being told they couldn't repair a USB-C charging port on a rechargeable keyboard. For a business specializing in electronics repair, I expected either broader repair capabilities or at least more helpful guidance on possible options. Between the high diagnostic fee and limited repair services, I wouldn't recommend them based on my experience.