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Tulsa, OK

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T-Mobile & UScellular Store

3.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

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People searched for Mobile Phones 156 times last month within 15 miles of this business.

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Verizon

Verizon

4.2(5 reviews)
0.1 mi

Walked into an empty store around 11am and had 2 associates there. The guy closest to the door was…read morea curly headed guy who immediately was annoyed as he was enjoying his personal cell phone use. When I asked to see a flip phone (yes i want an old school flip phone to carry along with my iphone), he said well we have them. Then I said well I'd like to see what you have and he said "they are expensive" and I said that I believed I would be able to afford one. Then I asked to see what they have and he said "well I can't take them out of the box" so I can't show you anything. I then barked "well this is explains why the store is empty!" Between the outage Verizon had this week and this lazy sales staff that didn't even stand to greet a walk-in customer or lift a finger to help me spend money at their employer's store....I guess there's no place but up for this store.... cause I can't imagine the customer service could get any worse. Fundamental sales training won't even help if the employee doesn't care about helping others.

UPDATE: the regional manager reached out after the manager told him of my experience and gave me an…read more$840 credit! He made it right! When I went into exchange my phone and see what they could do the gal was very nice to work with told me I could trade in my phone and I would only have to pay $160 on a replacement phone that cost $840. I told her I wanted to pay the phone off. She said I needed to turn in my phone within 30 days cleared to get that promotion. Went back in today to surrender my old phone and worked with the manager who told me my phone was only a $180 credit and I would have to pay the rest. I told him that's not what she told me and you need to call her. So he called her and I could hear them on the phone and she confirmed what I said. The manager confirmed she had told me that. He refused to do anything about it other than take a couple services off of two other devices I have to lower my bill $12 a month. Told him leave it, keep the phone and walked out. Horrible manager. Would not recommend this place!

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T-Mobile & UScellular Store - mobilephones - Updated October 2026

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