"Exceptional service at Verizon Wireless! The staff here are incredibly knowledgeable, guiding me…read morethrough the process of choosing the perfect plan while also providing valuable insights on how to rebuild my credit. Their expertise made me feel confident in my decision, and I left the store with not just a new phone, but also a solid plan to improve my credit score. Thank you, Verizon, for going above and beyond!" Oh thanks! More specifically Ramon will direct you in all your purchases. You won't be disappointed

I came into this store very bereft, as AT&T had just lied to me and treated me extremely…read moreunprofessionally. My first encounter was with Jordan who took the time (even though they were busy) to sit with me and work through my issues. AT&T refused to give me a transfer pin to switch carriers. They insisted that I had no choice but to pay off my old iPhone 14+ (stolen) before they would issue that 6-digit pin number. Not only is this unethical, but it is also illegal and I have reported their bad business practices to the FCC. Jordan assisted me in developing new passwords, deleting old information and bringing over ALL of my contacts and photos. I was very concerned about my personal data not moving over after AT&T tried so hard to prevent me from switching carriers. But after sitting at the store for some time, everything did transfer over! When I came back into the store a little bit later to hand in my old iPhone 8 as a trade-in, Thomas was available to assist me. He also sat down with me and explained that this process should not have been so complicated. He was able to update my plan, double check that I finally had all of my data and even spoke with his manager regarding a credit after AT&T overcharged me ($222). The bottom line is Verizon has already outperformed AT&T in just 24 hours! Their employees are educated on the process, take the time to explain things to the average customer and go above and beyond to ensure things are taken care of. I am already happy I decided to switch my cellular service to Verizon, and I am telling everyone who is needing a new carrier to go by and visit with Jordan and Thomas!!

Walked in and immediately greeted by Rudy. Walked me through the process of porting over my phone…read morefrom a different company and was patient when things were delayed in the process. Very friendly and made the entire experience a great one!!

DO NOT DO BUSINESS WITH THIS LOCATION!!! My wife and I have…read morebeen customers for over 3 years with no issues what so ever. A couple of months back (around Dec 2019) I went into the Metro store located at 6628 S. Memorial Dr., Tulsa, OK 74133 and purchased a new phone. The next day I began getting text messages saying I owed more money. I called metro and they assured me I did not owe money. Two days later my phone service was suspended and when I called, Metro said I owed $5.00 and it had been turned over to collections. I have always been on autopay, so there was no way I owed money. I went into the Memorial Metro location and was able to get everything straightened out. After 3 years of having no problems, I gave them the benefit of the doubt and continued service with them. This past Saturday 22nd, 2020, I went into the same location on south Memorial. Chelsea waited on me and informed me that if I changed my phone number she could get me a great deal on an IPhone 7plus. I took her advice and paid over $400 for the iPhone. The very next day I began receiving text messages from Metro saying I once again owed Money. I went back to the Metro store and was assured by Austen and customer service that I owed no more money. Today, Thursday 27th 2020, I again received text messages saying I owed $9.00 and that if I didn't pay it, my service would be turned off. I called customer service and was told my account was being sent to collections. I successfully got my phone tuned back on. Needless to say I was livid. I took my phone back to the Metro store and requested a refund. Austen called Chelsea (store manager) and asked her how to process a refund. She had him show him my account on the computer screen thru a video call. She then said I could not have a refund due to the phone being an upgrade. An upgrade that Chelsea suggested!!!! I was then asked to leave the store when I raised my voice at how they were ripping me off. I had no issues for over 3 years until I went into the s Memorial location. This place uses deceptive practices to sell you phones and refuses any type of refunds or assistance. NEVER NEVER DO BUSINESS WITH METRO 6628 s. memorial dr, Tulsa, OK

Mathew -led tech, was so awesome! Seriously. I came in with no notice and no speakerphone working,…read morewhich was getting really frustrating. I could not use FaceTime or any other speakerphone options which had been going on for well over a month. I took it to the AT&T store and they told me I would have to get a new phone. I thought I paid for insurance and when I went to claim it, they informed me I did not anyway, that's another matter. When I walked into tech daddy, Matthew was super friendly and helpful. Turns out it was a simple cleaning which he did right away and was so kind as I was embarrassed. I could have done it myself ‍ my iPhone 13 mini is back is business!

Nothing bad yet. They are working to replace a cracked screen on an iPad I punched. So, far they…read morehave helped to make me feel welcomed. Very friendly and walked me through the process. Update: tech daddy completed the screen replacement in the time they quoted me. My iPad was trashed and smashed. They made it look like new. Had me turn it on and make sure it was working correctly. I will update with after photos. The store is clean and smells great. I recommend them for any tech repair needs you may have.

Hi I was hesitant about going to this store but the worker his name is JJ he was so helpful and…read moresupportive he went over and beyond and I have bad knees so I left to sit in a car he came out serve me in the car came back came out couple of times and he's great so I would just say if you all are in that area don't judge it based on what the business is located judge the quality of service given which is superb I might add thanks again JJ if you can see this Hueneme!!

We were planning on purchasing a phone for a a homeless individual when we visited the store. We…read morewere shocked and taken aback by the clerks, rudeness and violent behavior toward us. We have never done any business with Assist Wireless or visited the store before. The clerk seemed disturbed or maybe high or intoxicated and accused us of committing, some sort of fraud. Our organization assists the needy and homeless, and we were inquiring about this particular individual in order to get his phone activated and purchase him a phone since the clerk was familiar with the homeless individual, but he refused to allow us to help the homeless individual and told us to leave the store. It seems that he had something against us, and we were nothing but polite and professional toward him. We hope that the corporate office would remove this disturbed and inappropriate individual who refused to give us his agent number and is not a safe person to do any type of business with. We have informed the police and corporate headquarters of his false accusations and inappropriate and violent treatment toward us. We do not recommend this business to anyone, as an investigation will be initiated by both police and corporate headquarters.

Pretty good place to buy a phone but if youre wanting them to help you on certain things with the…read morephone service is less desirable. I went to ask about something regarding some tech settings with the phone and they just gave me some stock reset your settings answer. This did not solve my problem and seemed like a waste of my time. The people there are nice but should know their tech and support service to the customers a tad better than they do.

Bad service.they outsourced techs, never answer calls. Over charge for iservices…read more Dojt go here go directly to starlink. Worked with him, bad PM.will not pay and abuses freelance worker

They lied about installing my Starlink. Said it would work but it was super slow. They are very…read moredishonest and only care about making money