In July 2024 while visiting the T-Mobile store in Largo, MD the representative offered an Apple watch. He indicated that it would only add $10 to my bill. However, when I got my bill it had increased by over $30! I called the customer service line and they adjusted the bill. Great! Right? Not so. A month later my bill showed a $20 increase. I called again, and the representative adjusted the bill and said this would fix the problem. But it did not, and for the next 3 months, these problems continued. The only solution was to leave T-Mobile and I did. read more

A female staff member named Adalye (or something like that) screamed at me "SHUT UP" and walked away from the store into their office. This happened after I asked her for a third time to help out to find my phone sim card holder that she lost and didn't' take responsibility for her action but immediately got the defensive aptitude. Her behavior took action in front of store manager, who didn't apologize or took take any action after her unprofessional, disrespectful and rude behavior. I went to another T=mobile store and the staff was very helpful and respectful. I am considering changing phone company if T=mobile have tolerance for this kind of low behaviors. read more

We are checking in to the T-Mobile store to switch our phones from AT&T to T-Mobile because their customer service compared to local AT&T stores is second to none! They take the time to explain in as much detail as necessary all of the features of your new plan and your new phone, and they don't pressure you into buying anything that you don't need! This was the most pleasant experience dealing with mobile phone companies that I've had in a VERY LONG TIME! They have military-friendly plans and they have military veterans behind the counter. While that's not the be-all and end-all, to me, it says all I need to know! read more

We had a few technical difficulties setting up new service and upgrading our phones, but Benjamin was very friendly and helpful. He made the process pretty painless, despite having a few challenges. I appreciate the great customer service! read more

Most excellent service by Myanthony, who was courteous and efficient in helping me select a new Ultra. He got me the best package possible.

The staff at this T-Mobile is extremely helpful and friendly! The T-Mobile Customer Service Agent, Mo, who assisted my wife and I, had a lot of patience with us and worked very hard moving us from our previous Mobile Provider to T-Mobile! read more

By far the best t-mobile I've been to, the staff is very knowledgeable in making sure they tailor to your situation. Customer service makes you feel at home. read more

Caveat Emptor! 18 months or so ago, I bought a phone on promoting - which was supposed to cost me nothing provided I remained a T-Mobile customer for two years. As it turned out neither this promotion nor another that I was promised for a change in service was ultimately given to me. I have spent hours on the phone with T-Mobile customer service. They supposedly went through the recordings of my order - however, the phone upgrade was done in person (which of course the customer service person didn't acknowledge), etc. etc. My lesson: 1. DON'T TRUST T-MOBILE. I now suspect that T-Mobile is as dishonest as any other phone company, but I will find out as soon as I change companies. read more

Pathetic Store and unprofessional work ethics from overall T-Mobile company. The representative, Carlos told me that I will get unlimited 5G internet in Canada when I went to the store and based on what he said I got two phones with $0 down payment and since I was leaving for Canada on the same day, I couldn't go back to the store and return the phone as I got to know that the max I could get with T-mobile internet service is unlimited 2G. They issued a UPS label and asked me to return the phones to the warehouse and haven't processed any refund. The Store guys should give correct info to the Customers and should not rip them just for the heck of a sale. Loosers! read more

This is a nice store with friendly staff. They have a good selection and will order anything they don't have for you. Staff is always trying to get you a good rate. Go see Jemal, he took great care of my wife and I getting new phones and better rates. read more

Great customer service, always helpful and friendly. They help me many times to get good deal for the phone and plan with tmobile even without me asking for discount. read more

Katherine was amazing!! Was converting my Dads flip phone to my old iPhone! She was so patient , kind .. went above and beyond.. we were not even purchasing anything this day!! Hooray for capable , kind customer service!! read more

Switched from AT&T to T-Mobile due to poor customer service and was prepared for a difficult transition to T-Mobile. Both me and my wife were keeping our current phones and just switching service. I was expecting a prolonged process and being up-sold. I was very wrong. The sales representative, Nijah was incredibly polite, helpful and knowledgeable. Our experience was extremely positive and we were on our way in little time. read more

It's 3 days now that I have paid for a pre paid service and have received no service. do not pay ahead until they give you service there are no refunds on pre paid service.thieving bastards!!!!!!!!!!! read more

I went there on Black Friday around 5pm to buy 4 lines with my friend and talked to a guy who is so rude and disrespectful. I tried to explain what we needed but he don't want to understand what I said and repeatedly asking me rubbish. He even don't try to help his customers and instead he was nagging with us and even he didn't communicate well with one of his colleague when he stepped in to understand what we needed. Finally, we walked away with out buying the service we need. read more

This T Mobile store is hands down the best when it comes to customer service, knowledge of their products, and speed of service. I walked in there last week because my phone had died and I wanted to upgrade my phone anyways to get the new HTC One. I was instantly greeted by the manager of the store he took down my name and said someone would be with me within 10 minutes and within 5 minutes I was speaking to Muhammad. I explained to him that I was really interested in the HTC One but that I was torn between that and the samsung galaxy s4. I asked a lot of questions about both phones which he answered throughly, he didn't try and rush me or pressure me into a stupid iPhone. I asked him to be straight up honest with me which phone did he think was better between the two I was interested in, he reached in his pocket and pulled out the HTC One and said he has that phone because he thought that it would be the better of the two but now that he has it he wishes he would have gotten the galaxy. He was friendly and helpful and I am very happy with my purchase. Th we manager even came up to me after the transaction was done and asked me if everything was good. I told him that I was very happy with the service I received, Muhammad was Excell and If I ever need service from a T Mobile store this is the one I'm going to. They are the best bar none. read more

My go-to T-Mobile store. I have T-Mobile stores that are closer to my home, but I always go here. The service is always fast and efficient, and all of the employees are all genuinely nice. I've been with almost every mobile carrier there is and I think T-Mobile, in general, is a keeper. read more

Gave them a call about my cracked iPhone and other issues I had..I don't think I ever had such a great helpful response as Ashley provided!!! Very knowledgeable ,accurate in details ,explained very well..extremely satisfied!! Thanks a lot Ashley, def coming to the store in person to upgrade my phone and take advantage of new JUMP ! read more

This t-mobile store is always packed. Once in a while I have to wait in line but it's totally worth it! The customer service is great! Nice and fast team. read more

Rude, lacking social skills. Staff standing around talking to one another. Lack of a customer first mindset, blah blah blah. "There's nothing we can do for you," should not be uttered at a wireless provider that prides themselves on being the best and new and hip and whatever. And you certainly shouldn't see employees smoking in front of the building in full uniform. There are better T-Mobile stores that are newer cleaner and better operated all over the DMV and easily accessible. It's worth the trip to skip this one. To be clear I'm a big fan of TMobile and the services and products they provide. The Clarendon store is very nice the store is very friendly. The whole place is very clean and well laid out. I think there's a nice one in Chinatown too. read more

This T-Mobile store is awesome. I was referred to this location a few years ago and have been going there every since. The staff is very knowledgeable, friendly and expedient. I went to perform a upgrade and it went well. The next day I decided I hated the phone and rushed to the T-Mobile store as soon as they opened. It was a long tedious process and they performed with care and concern for my needs. I came out better after they finished with the process. If you are looking for a seamless wireless transaction, go see Jason, Brandon, Cindy and Melaku. They all pitched in(it was a slow day) to help me with the exchange and tedious process. They truly worked together as a team. #T-MobileRocks!! read more

I went in to purchase a new phone and was going to use a gift card I received as a graduation gift and my debit card to pay for it. I asked the employee helping me if it was ok to do this and he said yes. When I swiped the gift card, the system timed out but still took the money off my gift card without paying down any of the cost of the new phone. Only after the fact did the employee tell me there was an issue with their system and this has happened before. Luckily the gift card company refunded me the money after I disputed the charges. If you plan on using any sort of visa gift card do not come to this store. read more

Bunch of guys playing with their phones, almost oblivious to customers. The guy supposed to be Manager (Tim I think his name is) is supposed to be the expert, however provides no training to his staff, who have no clue how to do a transfer from AT&T to T-Mobile. Tim decides to leave the store to track down an i-phone 7 from another store, leaving the rest clueless, so we're told we should wait for him to come back (an hour). This was our second (last) visit, both times we had a similar experience. Bottom line, DO NOT WASTE YOUR TIME IN THIS STORE. read more

This place has been around for the longest time ever. These guys are really friendly and reliable. Best mobile shop around. They have the best quality service. read more

I am disappointed to be writing this. So many promises were made when I started service with T-Mobile: my company participated in a monthly discount on my bill, I would be sent a gift card as a result of merging from Verizon. None of that was true. Furthermore, when I left and returned my phone to this store, I was charged the full balance of the phone. It took months before T-Mobile was finally able to verify the phone was returned. Stick with Verizon or ATT. read more

if it were possible to give this store a lower rating, I would. Not only do they approach you with 'bait and switch' offers for their "jump" program and trade ins, but they then try and hit you up for last-minute 'unforeseen' charges. I was a loyal T Mobile customer for years. This store is the absolute worst! read more

I'm a long time customer and have always had good experience with them before this. My phone failed while on vacation. We were driving through Alexandria and stopped here to get a Jump plan upgrade. I exchanged my phone for a new one, totally fine. The employee put the recommended screen protector on the phone and then proceeded to spend an hour and a half trying to get my old phone's data to the new phone, unsuccessfully. The store manager left during this process, and the other employee was busy watching videos on his phone until we were ready to walk out the door. He then helped her for a few minutes, but all of my data wasn't moved. We left and continued our drive through VA. Later that night I found two big smudges on the screen that wouldn't come off. After we got back k to Colorado I took the phone to a Fort Collins store to get the screen protector refunded. The rude employees said it was clear the other employee who had applied it had put her fingers on it underneath leaving permanent marks that occlude the screen, buf there was no way they would give me a refund or replace it. I left and called T-Mobile and had the same rude experience, with the tech finally agreeing to credit me for the $25 screen protector while reminding me repeatedly that they would never do this ordinarily but only since I've been with them for 9 years. This bad experience has left me feeling quite unhappy with this company and I will be switching to a competitor. read more