Still 5 stars! This time Trey helped me. My phone was shutting off randomly. He helped me by moving…read moresome apps to sd card but even after that, I decided to upgrade after hearing about some good phone deals. I got a bigger phone with a 13mp camera and 16 gb memory for a great price. I had to get a new number to get the deal but I don't mind! Trey was very helpful and the whole experience at this store has always been a pleasant one for me. Now, onto enjoying my new phone!

I hate seeing a store futilely doing their best. The problem is Cricket is a NIGHTMARE…read more CONGRESS SHOULD PUT CRICKET OUT OF BUSINESS ON THE BASIS OF FRAUD. INCOMPETENT phone support through no fault of their own since they obviously know little 9 of 10 times. CROOKS in the boardroom with policies to cater to the economically vulnerable, so they can then exploit and steal from those who cannot afford it nor defend themselves. IRRESPONSIBLE to their own phone support by throwing them to angry customers with little training. HOSTILE to their own retailers via a talk-to-the-hand phone interface that even the retailers despise and - like support, retailers are thrown largely unarmed to angry customers (though economically vulnerable people are timid and that is part of the strategy.) DISGUSTING excuse for a phone company. RUN away. Cheaper prices for a good reason and overpriced for what one eventually gets.... buy less elsewhere and feel good about what you get. The experience of this company leaves a bad taste in your mouth..... HOPEFULLY YOU ARE SELLING MORE THAN CRICKET.......... SUGGEST YOU DO.

I dropped my phone and the screen cracked and split in several places, so I came here (Woodstock…read morelocation ) for a replacement on my iPhone 11. Adam looked at it and told me the glass screen protector was actually what was cracked and putting glass shards in my fingers , NOT the screen itself ! Imagine my relief at not having to replace my screen ! He replaced the protector I had and I was on my way ! I was SO impressed with his professionalism and the fact the he didn't try to "upsell" me anything I didn't need . He was honest and efficient and I'd definitely recommend this place , more specifically, Adam. A stellar young man and a hard worker . (They do take walk-ins and stay busy ,so make and appointment!) 5 's all the way !!

Quick, knowledgeable, warrantied the new screen on my iPhone. They weren't the cheapest but in my…read moreopinion my phone looks brand new.

Customer service - dead on!!!!!! A manager that multi tasks…read moreand works FOR the customer

Miranda was amazing! I called ahead of time inquiring about a phone and she let me know everything…read moreI needed to know about it. When I arrived, she was as friendly in person as she was over the phone. Personable, friendly, and quick to offer solutions. If you live in this area, I'd recommend this location for your electronic needs. Great work!

Scott went out of his way to help me with a broken phone battery and several other issues. It…read moreturned into a complicated situation, and Scott went above and beyond, working from both locations and even coming by my house, making sure to make everything right for the original price quoted. Such a fair, honest, incompetent store, manager! They will get my business here forward.

Quick, efficient and excellent service is what Scott provides from how he deals with customer care…read moreto your equipment. My daughter recommended Owl Repair the first time that I broke my phone. I'm usually the person who keeps a phone in great condition for 6 to 7 years but as if last year, I've dropped my phones several time as a Chef. He got my screens right just before I got on a flight to Africa. Saved my trip and I was able to stay in contact with friends and family. Unfortunate for my phones yet fortunate for Owl repair they have been my go to this past year. In fact the only repIr place that I've been. I would suggest using Scott for all of your repairs. You'll be pleased and get service with that great smile. Scott thank you for all that you do and be blessed. Prophetess Ajah Cobb

Very professional, friendly and knowledgeable. Great customer service! Sam was great. Highly…read morerecommend!

Ivy was very friendly and saved me money on phone repair. I would highly recommend this company!…read more Jim T.

Quick and easy when you need a quick fix for your phone. They are super knowledgable and get the…read morejob done fairly quickly. Due to having boys that are not so easy with their phones this place is a lifesaver! The prices are very competitive. Parking can be tough as it is located in the Kroger shopping center.

Quick and easy, parking right in front of store can be a pain for they are right next to a subway…read more Pricing competitive. Nice young man helped me today. Will follow up after work is complete. They repair cell phones.

Izdine (Adam) Ouedraogo should receive an award for top customer service for 2026, Izdine serviced…read moremy sister and I early morning August and provided us with a full and thorough Apple I-Phone tutorial. His careful demonstration and explanation on how to use various functions of the phone helped us with being able to navigate the phone better than we previously had been using the phone. The master class that he presented to us was epic! We now know more than we expected and caught up with the 21st Century. Thanks for hiring a professional and well trained customer representative who know how to take care of seniors customers. Great service received! Janice and Jocelyn Johnson

I went to this location. There were two people being helped. I was ignored and it seemed like I was…read morean inconvenience I waited for 20 minutes and walked out. The two representatives said nothing. Drove over to another location. I was greeted. Put in the queue and asked what I needed. I'll never go back there again.

They are always courteous and helpful everytime ai go there. Dependable for mailbox and well.read more

This actually happened years ago but i just noticed the response. lol. it's a total lie-- i didn't…read moreeven enter the store, i stood at the door and watched the people in line (all masked) and the employee singing unmasked. An elderly woman of color trying to do her business while a careless older white man sang in her face. It was gross. no one asked me to leave ever. If it's the same employees now i'd be surprised, though