TL;DR was suppose to install 3 things, lied about 2 of them and broke something else during the work.
I needed a new furnace and I wanted a UV system on top.
as long as I was getting that work done, I asked if it would be possible to save money by doing a new condenser coil now, since that sits atop the furnace/blower stack.
But I said several times I only wanted that if it was compatible with my current AC system, AND would still work for a new system when I replaced the aging AC unit next year. He said absolutely.
He did the install, told me everything was complete, took payment and left.
I called him up and asked why I couldn't seem to locate the UV system I had paid for.
"Sorry. I forgot about the UV. I will come back and install it in a week or two."
This did not inspire confidence, but I figured maybe it's an honest mistake. He didn't mean to lie about finishing the work, he just forgot.
Later that winter my gas goes out and when the utility guy came out to fix it he said the issue was that the spot where the line goes into my house had iced over, and whoever had installed my furnace had failed to but the cover back over this thing. I don't know what kinda cover he meant, but I've lived here 7 years and had much icier winters, so I believe there must have been a cover that was missing if this comparatively mild winter had frozen my natural gas line.
BG&E (my utility company), had to dig under my AC unit and replace a whole section of gas line as a result.
A few more months go by and its hot outside now. My AC doesn't work, and I'm assuming it's because it sprung a leak when BG&E was digging underneath it, but it's very old and I was assuming I'd need to replace it soon.
Given all that has happened up to this point I am not sure if T&T is the best service to call, but they did give me a quote that was $100 lower than anyone else when I was shopping around to get a new furnace, and I want to at least get a quote from them. I leave a message saying I need a quote for a new AC system, That's the whole message. NO RESPONSE
I text the text service and I am assured I someone will get in touch with me soon by the AI who texts me in response (while pretending to be a real person, which is a pet peeve of mine, but fine.). That was Friday afternoon, and when I don't hear back all weekend, despite the AI telling me they did weekend calls, I am disappointed but not surprised, I am surprised they don't get back to me by Monday afternoon. I call again, and interact with the text AI again, but to no avail. That was a week and a half ago, I don't think I'll be hearing back from them ever.
I am in the process of gathering other quotes when someone tells me it's a shame I will have to replace the condenser coil. I don't believe them because this guy assured me new AC systems would be compatible, so I look up the specs on this condenser coil I had installed 8 months ago. Nope, not compatible with new systems. He lied to my face. I AM LIVID!
This might not be a per-meditated scam, he might just be really bad at his job.
Forgetting what he charged for and needs to actually install.
Forgetting to put things back together correctly so they don't ice over and break.
Forgetting what kinds of condenser coils are compatible with what systems and confidently insisting that everything is fine even when I ask multiple times.
At the end of the day it doesn't matter. I should have gone with a higher quote from a more expensive HVAC installer who would do things correctly and answer my questions honestly. read more