Absolutely amazing service! We called to see if they could repair our tire which we just discovered…read morehad a huge nail (or something) in it and it was losing air. They told us to come right away and within 7 minutes we were there. They assured us that since the nail was in the the groove of the tire, it could be repaired. So they grabbed the keys and within 10 minutes, our tire was repaired and filled with air! Viola! And they surprised us with a Christmas special. I've never had such a thoughtful, welcoming and kind experience. They truly take care of their customers. I highly, HIGHLY recommend you bring your vehicle here to people you can trust to take care of you and your vehicle. Best experience ever! Absolutely worth the value and every minute. Thank you!

I stopped by because I needed an emission test. The guys here are awesome. I was in and out within…read more1 minutes upon my arrival. It's clean and clear plus they care. Thanks for the amazing service and experience.

I came in to have them install an exhaust kit for my car and they did a perfect job. The last shop…read morewho worked on my exhaust did a bad job but I left this shop very satisfied. Not only did they fix the poor work but they did it in half the time at half the cost. 10/10 service here

A friend recommended this place to me to fix my adapted muffler for my son's handicap van. Not only…read moredid the take me in the day I called, the amount of money they charged me was an 8th of what I was charged last time. Family owned business and John did an amazing job! Highly recommend this place on all levels. If I could give ten stars I would!

I normally go here for the oil change special; but I had never had my vehicle serviced here…read moreotherwise. Last week, my brakes started squeaking; so yesterday I took my car in for an inspection. I really respect Velasquez and Sons for being honest and telling me that my brakes were fine--that I just needed brake pad adjustments. A lot of mechanic shops would've have taken advantage of my lack of knowledge about cars. The best part is that they only charged me a VERY, affordable fee for the minor adjustments! Velasquez and Sons is awesome.

Be Careful at Velasquez Chicago Heights -- Dishonest Diagnostic Practices…read more I went to Velasquez in Chicago Heights because my car's check engine light was on. AutoZone told me it was the catalytic converter, so I purchased the correct one and brought it in for installation. After inspection, they told me my catalytic converter was in good condition and that the issue was the three flex pipes, which I paid $450 to replace. A few days later, the same problem returned -- same noise, same check engine light. When I went back, the same shop told me now it's the catalytic converter after all, even though I was told to return the one I had already purchased based on their advice. I ended up paying for unnecessary repairs, return shipping, and now they're asking for another $350 to fix what I initially came in for. This experience was disappointing and felt misleading. As a Black woman, it's disheartening to constantly feel taken advantage of in car repair spaces. Please double-check diagnostics before agreeing to costly repairs and get a second opinion. Honest service matters.

Amazing punctuality, owner and staff all friendly aswell as knowledge and reasonable, would…read moredefinitely recommend to anyone looking for a diagnostic or repair on their vehicle!

I went to get a diagnosis on my AC. They recharged it but it didn't work unfortunately. Didn't…read morecharge me for the refill, how nice!

I was referred to Imperial by a former colleague who had the same make, model, and body style…read moreToyota as me. He swore by them, so when I needed some major work done, I gave em a shot. By me not being a mechanic, I wasn't sure if they did a good job or not, but I was sure that they made me feel good about spending that kind of money. Even while waiting one day, another customer made the point to assure me that these guys know their stuff. Nick and his team (including the dog*) are very friendly, knowledgeable, and timely. The thing I appreciate most is that he remembers my name and the work done on my vehicle. That's impressive seeing as how I have only come in there three or four times in the past three years. Anyway, long story short, I reluctantly recommend Imperial (the more people know about it, the more business they'll get, and the harder it'll become to get my vehicle serviced quickly! lol). These guys are great! * If you're afraid of dogs, please don't be alarmed by the dog. He is so quiet behind the desk that you'll never know he's back there until you see him or Nick talks to him.

Had a lot of suspension issues with my car. They didn't try to rip me off because I'm a female and…read morethey were very friendly. I was recommended by my close friend and they did not disappoint! I will most definitely be taking all my repair issues to them.

NEW My experience here was not pleasant. The mechanic says,…read moreunless your car has been here before, I don't have time to diagnose it. What mechanic says that? Hey, Bobby-Earl, your job is to diagnose cars to see what is wrong with them. The guy gave me every reason he couldn't diagnose a car he never serviced and was scheduled to be dropped off eight days from today. Really? The receptionist was GREAT!

If there were 10 stars, I'd give it 10. This is old-fashioned hospitality owned service center. A…read moremainstream place in Chicago Heights for many years. Honest and excellent work. Owners were like "angels" to me. Their kindness and workmanship will never be forgotten. They made"Chicago Heights " proud of what's still good about my hometown.

These guys have always done right by me. Their pricing is very competitive, they never talk down to…read moreyou, and they really go the extra mile in terms of service. Even though they're busy, they nevertheless have a very quick turnaround time. As an example, I recently took my car into Mahler's to get an oil change. As I have reduced mobility and walk with a cane, I was concerned about walking home from the shop. The owner not only had somebody drive me home, he also arranged to have me picked up when the repairs were finished. Who else does that? I can't recommend Mahler's highly enough!

Dropped my car in at 8:30am for brake issues and the job was completed before noon! The service…read morewas excellent and Alex customer service was superb. The price for the job was very reasonable and the most important thing was they were honest and NO hidden agenda. I definitely would recommend them and will be utilizing their services again if needed. Thank you!

Needed a used tire for my mom's car. They gave us a decent spare with a 30 day warranty. Simple and…read moreeasy fix. Couldn't best the price in a Saturday afternoon time frame.. Only issue was the hour wait and it being very cold in the waiting area but for early spring in Illinois on a Saturday what can ya do

When purchasing second hand tires from this place .......... she appears to be nice and the tires…read morepresented to me looked pretty good .......... but after taking the car to firestone for a check up I was told she have never sold me these tires in the first place , one had a lump and the the treds were very low ........ so they did a switch and bait ........ show me one thing and put something else on the car .......... then when I try to call back because it's written on my paper that I have. 30 day warranty...........she hung up .......... unteustworthy,unprofessional,unethical...... and inexcusably inconvenient...........

Without question, the most honest, experienced, knowledgeable, and capable mechanics in this area…read more I have been taking MBs and Lexis automobiles to Oliver for years (much more with the MBs, not so much the Lexis because, well, Lexis is better) and I have always been completely satisfied with the work. If anyone watches Holmes on Homes or any of the programs with Mike Holmes, you'll get this: Oliver Import Auto is the Mike Holmes of auto repair. Make it right. One example: my wife's RX-300's check engine light was on and she was due for an emissions check. She also needed some exhaust work. We tackled the exhaust first (Oliver sends out its exhaust pipe work) so we took it to a tire and muffler shop that will remain nameless (not recommending by Oliver). They assured us the exhaust issue triggered the check engine light and that they would take care of any other codes. $1900 and three trips to them later, the check engine light came back after a week. The unnamed shop them recommended changing the O2 sensor (I guess them missed that when they took care of all the codes) and I bought one and changed it. No joy. Check engine light still on. I took it to Oliver. We dropped it off the night before and by 4:00 the next day it was ready. Mike explained to me how the unnamed shop had botched the exhaust work by leaving a pin hole in a weld in an exhaust pipe right next to a sensor, so the sensor constantly returned error codes. He pointed out a few other things. He then asked if I changed the O2 sensor and I told him I had. He said that he found the old one in the engine compartment and put the old one back in because he tested it and it read more accurately than the replacement I had recently installed. The check engine light has remained off and it's been almost a year. It's that sort of attention to detail, pride in work, and genuine quality that I have uniformly experienced from Oliver that warrants my 5-star rating. One more thing. Last night I added wiper fluid to the reservoir and when I finished I closed the hood, but the main latch would not lock in and secure the hood. I had to be out of town the following morning and faced a 48-mile trip. I called Oliver and 15 minutes later I was in their shop. Ten minutes after that, the problem was fixed. No charge. Great people and I highly recommend them.

Hope the owner retired, I believe the guy with the Diamond earring name was Ron, years ago I paid…read moreover $4,000 to fix my Mercedes and it broke down 2 weeks later. Of course, they wanted More money to fix it.

Auto Clinic is a Honest Car repair shop. As a woman it feels nice to go somewhere and not feel…read moreripped off or taking advantage of. I needed my brakes and rotors and a nice guy named Wayne the owner of the shop, took care of me right away. My mom use to go to his Father for years. A family owned business! The work took An hour and a half TOPS! The prices were fair and the work was top quality. First come first served no appointments! And it's definitely an in and out service top tier! Auto Clinic do not waste no time and effortlessly deliver awesome customer service care experience . My baby rides smooth with no issues and I know securely my car was fixed by someone who has passion for their job and wants nothing but Safety! Check em out!

They have great prices and service . Great customer service…read more Went in and got an oil change and filter replacement.