I don't know how this company stays in business. I placed an order on NOV. 24 to Hawaii and asked it be delivered by Christmas. Here it is a week before Christmas and it is still not shipped. I doubt it's going to get there in time. So I called and the recording says they are experiencing a large volume of calls and disconnects me. So I email them. They replied that if I ordered after Dec. 18th (which it TODAY), I needed to ask for expedited shipping. Hello! I ordered on NOV. 24TH, which they acknowledged in the email so it makes no sense. How could I have ordered AFTER Dec. 18th when TODAY is Dec. 18th? Do they have Artificial Intelligence answering their emails? read more

I'll never use them again. Four phone calls trying to find out where my packages were sent because three out of four of the tracking numbers were incorrect. Overseas customer ordering/service always seems to be a huge hassle. Not doing it again. read more

So started my Christmas shopping and received a swiss colony catalog in the mail. I found a couple of items that will be perfect for my family. I thought, yay, I'm getting my shopping done...it was November 16th. Well it is know December 10th and my items still have not been sent. Very disappointing. Will probaly not orrder from they again because of this. read more

I must admit that I've never spent a dime personally with Swiss Colony but I have received numerous holiday gifts over the years gifted by others delivered by Swiss Colony. There's no good way to communicate the poor quality of the products to the gifter unless they ask. I always make sure I thank the person for the gift but I've yet to be asked how I liked the quality, the taste, the presentation and so on I guess they assume it's all good based on an assumption that everything Swiss Colony is above reproach. I understand the concept and I appreciate the thoughtfulness but I've yet to receive anything from this company that I love, and I hate that the person sending me the gift has to pay the cost of the product and shipping for something I'm going to only taste and throw out three weeks later - I would much prefer a ten dollar pie from Publix or a box of prepackaged branded candy like licorice or candy canes. It's rare that any of us can picked something like a food stuff that everyone will love and distance prevents us from using any other method in many cases. This is why the gift card is an excellent replacement, this antiquated way of gifting is no longer an option you need to exercise so please don't ship this mail order crap, it was intended for our grandparents, we as a society have evolved into a much more intelligent and efficient creature since those days, my God we have Amazon man... read more

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My kids and I like fruit cake and this year I saw Swiss Colony had fruit cake cookies. The picture showed fat cookies with lots of chunky fruit. I ordered a big tin of them and what I received were very flat cookies with tiny bits of fruit. Flat like a thin pancake and crumbs of fruit, so they do Not taste good! My kids and I are very disappointed. I will not be ordering from Swiss Colony again. read more

Cookie Crooks Based on their reviews, they are known for shipping the wrong items and will resort to sending something similar during the chaotic holiday season. That is clearly what happened to us last year, but since it was gifted to us we didn't know any better. What I wrote to customer service in my final email: This is my last attempt... My Aunt sent me and my family the most amazing cookies from Swiss Colony last Christmas. It was like taking a trip back to my childhood at Christmas time. I really had my heart set and spent my own hard-earned money on them to fulfill that memory for myself this holiday season. I spoke to my Aunt well in advance, asking which cookies she had ordered. She actually had the receipt from last Christmas still on-hand and read it off to me. I placed the IDENTICAL order, only to discover that while the title for this variety of cookies was the same -the cookies had in fact changed. You did however, have the correct assortment of cookies under a different product name (Spring Cookies). I called less than 12 hours from the time of my initial order and BEFORE anything had even shipped. Customer service basically told me that there was nothing that they could do for me and suggested that I create a whole new order. Obviously, I was in no position to be spending $80 on Christmas cookies! By this point I was less than pleased and left a review on the site later this afternoon. The item STILL HAD NOT SHIPPED. Customer service responded: Please accept our apologies for any inconvenience we have caused you. Your business is important to us, and your complete satisfaction is guaranteed! As your order has shipped, no further changes can be made; however, we do want to correct this situation for you. Please let us know your choice - a replacement of an item like the Holiday Cookies or an adjustment. As soon as we receive your response (including the item number if you would like something similar), we will proceed accordingly. I went back and forth several times via customer service email to no avail. The correct cookies were no longer available apparently. Your response was: Please accept our apologies for any inconvenience we have caused you. We apologize that the item you requested, A23119, is not available at this time. Every effort is made to create a catalog that provides variety and interest to everyone. Occasionally, some items must be deleted to make way for new ones. My final response was to then ask for that price adjustment that I was being offered. What I got for a response was this: The shipment confirmation for the wrong cookies originally ordered yesterday. As shown *ATTACHED! You say 'Guaranteed'??? -How so??? What I got back was my original shipping confirmation for the wrong cookies and no price adjustment whatsoever. So pointless and time consuming. I got the distinct impression that I was somehow inconveniencing customer service. Rest assured; I will never order under the pressure of shipment costs potentially doubling tomorrow ever again. Although, it was an amazing sales tactic...I have learned a very valuable lesson this holiday season. Thanks for that. Date of experience: December 14, 2022 read more

The customer service is horrendous..you never can reach a real human. You get no real answers when trying to check on order status. Food is mediocre & quality is lacking. Ambiance..ha! Stay clear. read more

I have ordered from the Swiss Colony for years - I have never had an issue and everyone has enjoyed their gifts.

Very sorry I tried this company. The products look good in the catalog - but - what you receive is tiny. I ordered 12 items as gifts for Christmas - they were all tiny. I mean very small. And the shipping, I got charged twice for shipping because they sent it in two shipments. And, these idiots use the Government for shipping instead of UPS - no wonder everyone has to wait for their stuff. If you order from this company you will be disappointed. read more

Company step up and fixed problem ASAP. Because of ther Cust service i will deal with them again read more

No stars. Horrible experience.. my order was a Christmas gift, I spent a lot of money on... the packaging was not anything like the picture in the catalog and will not give this mess to my neighbor. I will never order from this company again. read more

The Swiss Colony has been maddening and frustrating to deal with for several years now! Orders -shipped by fedex- often never arrive or they go to someone else's address and attempts to have Swiss Colony fix the problems go unanswered and so you have to dispute the charges with your credit card. And they do not make up for your bad experiences in any way like with a courtesy shipment, coupon, or discount. They have been steadily getting worse the last few years and so I will no longer do business with them and I urge others to save yourself the aggravation and unhappiness and do the same! read more

Poor quality, arrived late, and absolutely disgusting. Avoid at all costs. You will thank me.

SUCKS! Do not order from Swiss Colony. Paid $18 for shipping on 10/3. Shipped 10/4 (via Fedex). Three weeks later still waiting. Only info I got was that Fedex handed it over to USPS (no tracking number) on 10/14. In these modern times....unacceptable. Order from Amazon or Nuts.com. Items arrive within a day or two. Never again - no matter how enjoyable the catalog may be. read more

I've ordered from Swiss Colony for several years now at Christmastime. Our friends and family have all said how they enjoy their tasty treats. Love this company. read more

My wife and I decided to send Swiss Colony for Christmas. I sent one to my friend and 1 to my sister. She ordered one for her sister. They charged us for transactions and gave a date for delivery. Well after that it went in the...... My friend got his on time and my sister got hers. A few days later she got another one. I never sent two. Only the one I paid for. Meanwhile my wife's order was still not shipped. Then we got a package from Swiss to our house. It was the one for her sister. After several emails my wife finally got the one shipped to her sister (after Christmas). I got a letter stating I had credit with Swiss and needed to pay them 144.00 dollars. When I messaged Swiss, they stated I ordered 2. Why would I send two and they charged me. DO NOT ORDER FROM HERE. There are better companies with better products. See pictures. read more

Swiss Colony - Yep 2 small ones are from Swiss. - Cheese Shops Near Me - Monroe, Wisconsin

I have purchased gifts from here. The recipients have enjoy the gifts they have gotten. Ordering and shipping is easy and their website is easy to use. read more

I am very disappointed in their customer service. You cannot get past the automated system. When it does try to transfer your call, you either get cut off or told there is a long wait time and they hang up. I do not plan on ordering from Swiss Colony in the future read more

Swiss colony has been such an exceptional company, for nearly 50 years, of my life. They best, cheeses, meats and treat, our family has ever enjoyed! The customer service is always so kind and caring. I hope to enjoy them, for another 50 years! read more

I put in two orders as gifts and received confirmation they would be delivered by 12/24. The first order made it, no issue. I heard nothing from the second order. Since the expected time was close, I checked the order status and, to my shock, there was no status. I messaged the customer service to see what is going on and apparently they were unable to fill the order. I was relying on this order to come through and Swiss Colony sent NO correspondence advising of their inability to fulfill my order. As such, I was unaware I needed to make other arrangements, which I cannot do now. Point being, if you expect Swiss Colony to fulfill your order and communicate with you then you're likely to be out of luck. Go with one of their many competitors who have earned their high ratings. Swiss Colony seems to work hard to earn every low rating they have received. read more

Absolute shit company! They got my order wrong 3 times by sending the wrong toy. I thought it was my fault the first time and ordered it again... They sent it wrong the 2nd time again. I then call them and explained what happened. They said they would correct the mistake and send 2 more toys and that I could keep the 2 mistakes they had sent and give them to my kids or donate them. Then AGAIN they sent 2 of the wrong toys as replacements. I get an email from the company saying they are out of the ones I wanted and I am stuck with the ones they sent. I couldn't believe the audacity of the email so I call. First two hangs up on me. 2nd rep transfers me mid sentence to a "supervisor" who explains that they are indeed out of the toy I ordered but if I wanted a refund I would have to send back all 4 toys... -which included the first 2 mistakes which they said I could give to my kids. I had kept the 2 nearest ones in their packages to send back but I had not expected to be told i have to send back the 2 original mistakes which they had told me to keep. Now they want me to take those 2 away from my kids and pay to send them back to get a refund or elae they will charge me for all 4! 4 fucking toys I never ordered to begin with. The company may as well send my account to collections because I am not paying for toys I never ordered. read more

One of the worst order experiences I've ever had. Cashed my check at the end of November, and then in mid-December I got a bill in the mail with no explanation. Never received an order acknowledgement, any order number, or tracking information. Tried to call their toll free customer service department three times and always got disconnected. Never again... read more

So....all of my life, I LOVED getting their holiday cookies - it was my little gift to myself each Christmas, but i refuse to pay $50 for ONE 1.8lb tin of cookies. I'm giving them 1 star because of their INSANE shipping costs. I had picked out my tin of cookies for $24....by the time I was checking out, it was almost $50 - there is NO WAY it costs $15 to ship a 2lb package. NONE. I was going to send gifts to 3 other families as well, and have them each delivered to their separate addresses until i saw it's ANOTHER $4 to ship to multiple addresses, for EACH address! I was looking at close to $45 for SHIPPING fees. Until they get their shipping charges under control and stop overcharging, I won't ever get anything from them again. read more

I haven't received any orders yet so quality can't be spoken to but customer service is awful. I placed 3 orders to 3 different locations, I noticed that night that one large order was shipping to me. I went right back to order to cancel or edit ship to. no way to do it. I called 4 times, hold, hold and then recording saying too busy to take call.... I kept emailing. they actually waited 5 days or after shipping was updated to say to order again for proper ship to and I will have to still pay for wrong order unless I donate to a charity and get a letter on letterhead from that charity. laughable. who has time for their own tasks much less to fix a problem swisss colony created. sure hope their products are good. be cautious as their policies are terrible and you can't speak to a human read more

Customer Service ..... very poor. Placed order was sent to the wrong address, when i tried to get ahold of Swiss Colony to straighten this out there phone line was a busy constant signal continously ...... i know, because I tried calling them all hours of the day and night and all I received is a BUSY SIGNAL. Contacted Customer Service by email (sent three times) and each time my email was sent back saying ' undeliverable ' I will NEVER EVER use your sorry services again and I am spreading the word about my experience with you on all the social media outlets ........ read more

This was the WORST customer service ever. They cancelled my order and never called. I only found out bc I went to check on the status the day before. So my order was canceled bc my y card was declined bc it was stolen and we had to cancel it. But my card was cancelled a week after the order was placed but there wasn't any info saying they don't charge until they ship so I had no idea I had to check when they charged me bc they don't indicate it anywhere. When I spoke to 1st person she said she couldn't do anything so I asked to talk to a supervisor. She had me on hold for over an hour. Then the next person I talked to I asked if she was a supervisor. And she said yes. And then proceeded to say she couldn't help me in that. Someone called me yesterday at 11:00 a.m. to talk to me about my cancellation. I looked at my phone and I had two phone calls. None of which were there's. So then she transferred me to another supervisor. The next supervisor said she was a supervisor after I asked her the same question. And then I proceeded to tell her all the details. And then she again told me that they called me yesterday and I told her I have proof that I could send them. That shows that I did not have a phone call the day before. And she said we called you and she verified it. And I told her that the last person I talked to was a supervisor and she said no they weren't. I said why I asked them they said they were supervisor so they must have been lying. She said I checked and they aren't supervisor. And then she said she checked the phone call and the person never said they were a supervisor and i said well. The second person did say they were supervisor. And she basically continued to tell me that I was lying about all those things and then she talked over me and then told me I was talking over her. Then she told me that I should have called them about my credit card once it was declined. But I had thought they had already charged me since it was almost a week ago that I had made the purchase. So it shouldn't have been an issue. I even paid for expediting the purchase so it should have already have been shipped before today in order to get to me tomorrow. So all in all their bunch of liars who blame their customers and absolutely take no responsibility for their mistakes and do absolutely zero to rectify it when they do make a mistake. Worst customer service ever. I'm not sure I will ever use them again unless they come back to rectify it. I have reached out to their Facebook page to message them there. If anyone else has suggestions of who I can contact higher up to complain about this terrible service because they need to know that their customer service plays games and are completely incompetent. And the person who said she was a supervisor's name is Susan if that gets to anybody yet Swiss colony who can actually reprimand any of their employees. And a phone call was today at 5:39 Eastern standard Time. And you can find it probably easily cuz it was an hour and a half long. read more

This company is the only online company I know of that charges an extra $1.99 shipping "surcharge" in addition to their regular shipping charges. They told me it was due to "inflation" when I inquired. I order online all the time and have never seen this before from any other company. BUYER BEWARE!! read more

Love the service and selection offered. Great help in gift giving quality products especially at holiday season. I use the service frequently and have a charge account that helps too. read more

Worst ever Sugar free no added sugar things they use cheap sugar alcohol in there products that make you have severe stomach problems and gas and diarrhea they could use monk fruit or stevia much better but probably cost more that's why they won't use it there sausage and cheese gift sets are very small for the expensive price you have to pay to be it's nice to get things but it has to be worth that money overall this company isn't great they need to do better for there customers read more

An online order was placed and paid for in mid-November as a gift. A month later, it never arrived. A call determined it was allegedly sent to the wrong person at the wrong address. The agent apologized and said a refund would be issued. Nothing was forthcoming. A month later a follow-up resulted in not one, but two agents calling, each apologizing and saying a refund would be issued. A written confirmation was requested but never received and the promised refund has not arrived. It's been two months since the original order was placed and payment to the merchant issued. FRAUD! read more

The ham was very salty and didn't taste like ham. The cheese was mushy. The petit fours were tasteless. Chocolate covered peanuts were good. Nothing more to say. read more

Shipped my purchase to me instead of who I bought it for $21 shipping and processing. When I called to tell them they charged me for another but didn't have the same item and another $20 shipping and processing read more

I was so disappointed in my purchase this year. I got a catalogue this year and decided on a few gift items of salami and cheese, cheese spreads and petit fours. I was shocked when I opened the pkgs. tiny portions!! Not something I would give as a gift! Maybe as a joke. More straw than product! Shame. read more

Swiss Colony - Tiny salami! Not as portrayed in catalogue! - Cheese Shops Near Me - Monroe, Wisconsin

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I had the pleasure of giving this for Christmas gifts and it was really good!!!! The chocolates, jam, sausages and cheeses were all good. read more

Ordered for ourselves and two other relatives (seperate addresses) on 12/08 for Christmas. Received two emails of order acknowledgement (12/8 and 12/9). 13 days later, received a letter in mail that order was cancelled (which was dated 12/11). No other contact was made to notify me. Said gift card payment was declined. Called to make payment and discuss expedited shipping, put on hold, then transferred, left on hold 14 minutes. Was stated they would 'see' if they can help with additional expedited shipping costs, then waited more than 10 more minutes and then hung up on. Now I am scrambling to get other gifts to relatives for Christmas. They said they called me - LIE. Said they emailed me of updated status - LIE. They actually sent me a letter via US mail to contact me... unbelievable. Customer for almost 30 years and will NEVER use them again. Avoid Swiss Colony! I will start using Hickory Farms. read more

Purchased the Holiday gift box shown. Contains 2 small cheese ( 2 oz) and s small sausages , few pieces of candy, 2oz bag of nuts. All sample size. Not worth the $25 spent. read more

I'd give 0 stars if that was an option. One of the items I ordered was shipping from Los Angeles, or at least that's what the tracking information they updated on my order said. It had a smartpost tracking number attached to it. However, when I go to track the package, FedEx says that tracking number doesn't exist. So I contacted customer service, who gave a rude yet generic response. I reached back out for them to fix this. They've not gotten back to me. Poor customer service and straight up lying to the customer are reasons why I'll never shop here again. read more

Really disappointed that the item arrived broken and poorly packaged. It was a gift for a friend to enjoy but they had to throw it away.

I ordered 4 gifts from Swiss Colony for Christmas, specified a date for delivery and ALL of the gifts were delivered 2 weeks early. I got a notice that all my gifts had shipped. 3 weeks early. I emailed Customer Support and they assured me that the gifts were going to a place where they would then be shipped per my specified date. This was a lie. All gifts were shipped TOO early for Christmas. They then said I could have 10 percent back. Horrible company, get your gifts elsewhere on line!! read more

If I could leave ZERO stars I would have. I placed a order to be delivered to a aunt in Virginia and they delivered it to my house in Michigan. Then they proceeded to tell me it was my fault and there was nothing they could do to help me. DO NOT ORDER FROM THIS SHITTY ESTABLISHMENT read more