I love swig. I love everything about this place . The staff is always kind and friendly. The drinks are very large and I love all the flavors. My favorite is the strawberry refresher. They have a rewards program and so you can earn money off each time you go and whether you're going to the drive-through or going inside to sit down, the girls are always friendly and willing to help you pick out a new drink or help you create an specialized drink that they already have on the menu . They always have fun music and you could tell that the staff really enjoys their job.! read more

Atmosphere: Walked into Swig for the second time, and just like the first visit, it immediately smelled like old spilled soda. The air conditioning inside was barely working, making the environment feel hot and stale. There were only three small tables for customers, none of which felt particularly clean or inviting. Staff & Organization: The scene behind the counter was complete teenage chaos. One young man was doing his best to stay calm and keep things running, but the rest of the staff--mostly young teenage girls--seemed to be making drinks randomly with no clear system. Orders weren't being labeled, matched, or called out properly. There were drinks everywhere across the counter, and frustrated customers stood around confused, trying to figure out if anything belonged to them. Wait Time: It took a while just to place our order, and even longer to receive it. A woman next to us said she had been waiting over 20 minutes for just one drink. Nearly every order before ours had at least one missing item, and customers had to keep explaining what they still needed so the staff could remake it. Cleanliness & Safety: While the customer floor didn't feel particularly clean, what really stood out was the flooded floor behind the counter. Staff were literally trudging through standing water, holding up their pant legs to avoid getting soaked. No one seemed to be addressing the flooding--it was just business as usual. Not only is this a safety issue, it's a major red flag for hygiene and basic operational standards. Product Quality: We ordered four different drinks, and none of them were cold. On top of that, they all tasted watery and diluted--as if they'd been sitting too long or weren't made properly. Considering the long wait and chaotic process, this was especially disappointing. Product Availability: They were out of medium cups, so we had to buy larger sizes than we wanted. Another small frustration in an already messy visit. Bottom Line: The lack of structure, the unsafe and unclean working conditions, long wait times, and subpar drink quality make it hard to justify returning. Swig really needs leadership on-site and a serious overhaul in operations. Until then, we'll be skipping it. read more

I've been here multiple times when im on this side of town and the drive thru service has always been fast and friendly. The drive thru line is always pretty long but it tends to move fast. Prices are great! read more

So dropped by this morning around 10:30 am. Young blonde girl took our order in the driveway and was nice enough, well mannered and attentive. Pulled forward to pay, and the brunette girl at the window never smiled, never seemed to express any customer appreciation, just processed the order, passed over the drinks, and we drove on. Pretty abysmal experience, and marred our opinion of the location. Will not be in a hurry to return. Good customer service can overcome all manner of sin. Something the owners can pass along to their employees. No surprise that many reviews are negative. read more

If you like 1/2 and 1/2 cream in your soda or extra sugar syrups added to your already sugary soda you'll love it here . I wasn't impressed and don't really get it . read more

Swig - Desserts Near Me - Gilbert, Arizona

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The drinks are great but the service is TERRIBLE! I was in the drive thru line, at a stand still for 10 solid minutes. There must have been 20 cars behind me. How can the line completely stall for 10 minutes? When I finally got up to the employee taking orders, she never said "sorry for the wait" or provided any explanation. The employees here are rude too! read more

The drinks are perfect, and the service is delightful. The employees are always so sweet. The one tricky thing is the line can be a bit confusing because it can back up past the designated area, but it moves along a lot faster than any fast food restaurant I know. read more

I was with 5 tween girls and they wanted a sweet treat. What a great place to treat them to a drink! Got out of there under $30 with 6 drinks. We were all happy! I am on a health journey and they have healthier options with water and fruit and also all the sugar you could ask for and everything in between. I got the strawberry delight and it was delish! The coconut cream was dairy free. Loved it! We will be back. It was busy inside but they were quick and everyone seems like the were hustling. They have indoor seating but a lot of people were grab and go customers. The Cashier was so friendly and helpful. read more

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Not really big into soda or Pop but when I want one I definitely come here and get the raspberry dream or spring fling

Service was not good. It felt like we were inconveniencing one of the female workers who wanted to talk with friends. Gentleman who finally helped us was nice once they noticed us. Drinks good though I wis they wouldn't use styrofoam. read more

Ty & Taylor hooked it up. I had no clue you could change the soda bases out on the different options or that there's a rewards program! (Granted it's on my second time here) but I'm so excited to start earning points and trying different variations. Super fast service too. read more

I'd heard that Swig has amazing mini chocolate chip cookies, so I decided to check them out. I'm not really a soda person--usually just a few sips of something when I do--but I noticed a drink called the "Poppin' Pineapple" and thought I'd give it a shot. It didn't disappoint at all! With the heat outside, it was the perfect, refreshing choice. I would have given 4 stars but the service was really slow and the staff were goofing off a lot which was holding up orders. read more

There systems are always down -- second time in the past two weeks it's happened. Ordered online ahead, I get there 5 mins behind pickup time & the team hadn't even made my drink yet. read more

My friends and I stopped by Swig on Sunday and we absolutely loved it! We had never tried dirty sodas before and we totally get the hype now. One of my friends had The Founder, I had the Tropic, and I also ordered the pretzels with white cheddar and the sugar cookie. Everything was so yummy and it was fun having a treat that was different than a coffee drink! There is basically no ambiance inside, so I wouldn't recommend hanging out in there, and the service wasn't super friendly, but the drinks and food were food and inexpensive, so I'd go back and probably just drive thru next time! read more

We came in to the lobby, we waited over 5 minutes before the 4 people at the drink station working the window yelled for someone to work the lobby. The 4 people had plenty of time to chatter and could have said they would be right with us or at least acknowledge us. Someone saunters out and says hi, do you have a phone number with us? We won't be back here again. Luckily there are other soda shoo options. read more

My daughter and I were in the area and were craving a soda drink with some added options and our typical go to was closed so we headed over. We chose the drive thru and though there was a line it went quickly. Service was great and the girl taking our order was very friendly. Prices were fair. We ordered two sodas and a frozen hot chocolate. Everything hit the spot. read more

Here for a door dash order. Only one person in line, 4 workers are sitting at the drive through window talking about tik toks, FOR 5 MINUTES! My orders not even started!! They are literally standing here talking. waited for so long. I had enough time to make this review. read more

I've only driven past this Swig location and it's always busy. There always seems to be a line for the drive-thru no matter what time of day. I'm not a soda girly, but wanted to see what the hype was about. I had an errand at one of the nearby stores, so decided to finally check them out. I pulled up to the drive-thru and was warmly greeted when it was my time to order. I was a little overwhelmed with the many options, so I went with a "safe" drink. I ordered the Big Al which is Diet Coke, coconut, and lime. The coconut and lime flavors were very subtle. Though it was refreshing, I kinda regret not getting something more fun and flavorful since this was one of the very few times I was going to drink soda. I also ordered the pretzel bites with cheese. The pretzels were greasy and tasted okay. I'll be sure to order something fun and creative next time! read more

the place smelled like dirty sewage water inside unfortunately, it was really unpleasant.

I admit they are busy but somebody please teach them some customer service. At least acknowledge somebody at the counter before 5min! read more

Swig - I stood at the counter and watched all of you. Nobody even tries to make eye contact with customers. Terrible CS! - Desserts Near Me - Gilbert, Arizona

This is the slowest place ever. All the girls instead of working they were talking and do everything super slow....We were waiting more than 30 min for 2 drinks.... Never will go there again...sorry Swig on Market Place read more

I waited in a long line to get my order taken and a girl with glasses was rude and extremely disrespectful to me and my husband, I do not want to go back to swig after this vist. She was pushy for me to tip her read more

When met with an extremely rude guest the workers stayed respectful and composed. Very impressed with this hard working staff who completed lit drinks in timely manner!! Way to go ladies! read more

Love this place! We stop every time we drive from California to visit family in the area, my kids have different colored tumblers and is tradition for us on our drive back. read more

PLEASE (I'm literally begging) fix the AWFUL spoiled milk smell. I go at least once a week and it smells horrible in there every time - I can even smell it from the DRIVE THRU. Either learn to properly clean up your restaurant or hire a professional cleaning crew because there's absolutely no reason this place should smell like a goat cheese factory every time I am there. read more

I have been on a major Utah soda kick upon returning from my trip to Salt Lake City. What's more, I've introduced my work bestie to the likes of Swig, so now we're both obsessed. After getting some car service in Gilbert, I realized that this Swig was practically around the corner, so of course I stopped. This Swig was no exception to the typically great service that I receive at their locations. The order-taker was friendly and I was pleased that they had all the ingredients in stock to make a Founder and a Pretty in Pink (not the case at another location I visited last week). I'm not in the Gilbert area often, as I live in Surprise, but I would not hesitate to return to this location. read more

Swig - Desserts Near Me - Gilbert, Arizona

We got an off the menu item that the creator calls 'The Boston' it is fantastic. By far the best Dr. Pepper drink I have had. Well done and super cool that he came up with it and is recommending it to customers. Also great overall experience. Very young fun crew of people. read more

Swig - The Boston - Desserts Near Me - Gilbert, Arizona

The first time I came to this particular location, they had just opened and the service left a lot to be desired. I travel a lot from the PNW and Idaho all the way down here, and we drive a lot when on these trips. I am familiar with the franchise standards and they did not meet them initially. We're clearly in the middle of a heatwave that is on another level this year. The kids and I were on our way to grab something from another store and decided to give them another try and I'm glad that we did! They nailed it this time. We did not try the food, but we would come here for weekly treats for sure. read more

There have been very few times I've actually received good service at this location. I placed my order at walk up today with a girl that didn't have the best attitude but I chalked it up to her possibly having a bad day. I sat at a table and waited for my drink to be called out and another family had walked up, placed orders with the cashier, and got their drinks almost immediately. I walked up to the counter after they had left just to see if my drink was ready and saw three girls either on their phones or on a phone call asking if she could get a ride somewhere after work. I had to interrupt to see if my drink was ready and was met with rude looks and one nice girl who apologized and handed me my drink. Reviews aren't typically my thing but I've had too many negative service experiences to let this one pass. read more

Pretty disappointing. This was my first time trying swig, I got a 32oz happy camper and it was wayyyyyy under filled. Not just a small amount, this has to be at minimum a quarter of the drink missing. read more

Swig - Desserts Near Me - Gilbert, Arizona

I love Swig and I'm a regular customer at this location, however lately I can't bring my self to go there because they are being so pushy about tipping. I am always a happy customer but I just don't believe in tipping in a drive thru. My morning drink girl is amazing, she works the window almost everyday. I think her name is Emma. She is so friendly and welcoming so I told her I would leave a good review as my tip. Sad to think swig is make teenagers/young adults beg for tips, whatever happened to just being satisfied with a happy customer. read more

Wow, if you ever wonder why your order isn't ready when you come to pick it up it's because the staff are too busy entertaining themselves. This is for sure poor management and the owner should know or if they do sad. The order I got for pretzel bites and were not ready and when they did come out the male staff member used his hand to push them down and put a lid on it after I asked for a lid. The place was empty and I guess over staffed and too much free time. Just wonder why my order wasn't ready and why I would have to wait. The place needs help as it can do much better. read more

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HORRIBLE quality of styrofoam cups. Grabbed the cup as I was walking in the door and it completely cracked in my hands. Wouldn't know how it tasted since they didn't give me a straw either in the drive thru... read more

Swig - a person sitting at a table with a cup of coffee - Desserts Near Me - Gilbert, Arizona

This place is highway robbery. $5.30 for a sparkling water with majority ice, $4 for frozen uncooked mini cookies. $3.50 for nasty pretzel bites. I'll go to McDonald's and get a $1 large coke instead :) read more

Ordered a coke with cherry. It was VERY warm almost as if it had been sitting out in the 105+ degree heat and it was completely flat. Ordered pretzel bites and cheese. The cheese had zero ZERO flavor. This was a terrible visit! read more

my spring fling was room temp with no ice and tasted old, on top of that my cloud 9 didn't hold up to expectations it was very watered and down and tasted heavily of half and half as if it was the only ingredient! read more

We (I) needed some dessert after our Hawaiian BBQ, so we went to Swig! I found it interesting how they focused on mixing fountain sodas together for their primary products! I ended up getting a sugar cookie as well as the Unlucky Ducky drink. The sugar cookie looked super minimal but pretty at the same time! An evenly thick layer of baby pink frosting coating a sugar cookie - simple, yet delicious. What really got to me was the Unlucky Duck drink! Although Swig is more known for their drinks, I was surprised to like this more, given how much I enjoy eating sweets. This was a concoction of Sprite, lemonade, and a strawberry drink. Definitely a sweet summer treat reminiscent of fruit punch! Super cool place in my opinion - definitely get a swig of their drinks whenever you get the chance! read more

Swig - Sugar cookie - Desserts Near Me - Gilbert, Arizona

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Visited for my first time and tried Coke Zero with English toffee, peach, and half and half. SO GOOD I cannot even describe! You should definitely try the butter beer one as well, that was yummy too. And the classic Diet Coke with lime and coconut. I want to try everything! read more

Sadly have not been impressed. First time I ordered one of the sparkling fruit waters... it was flat. Second time got a diet sprite with some flavors and it was good. Today I got the same thing... sprite tastes like just the soda water, no flavor.... Probably trying sodalicious from now on. read more

I was absolutely gobsmacked at the service (or lack of service). My girlfriends and I were questioning "are we just Karen's?" Or is this legit the worst establishment I've ever stepped into. It felt like I was the uncool mom who was trying to get my moody teenagers to be nice to me. If you're looking for incredibly strong side eyes, the feeling of guilt for asking if your pretzels were ready 10 minutes after ordering them, and constant mean mugs and attitude, then this is the place for you but my strawberry breeze refresher slapped so that's why I'm giving the moody teenagers 2 stars. read more