We were driving around last night looking for a place for dinner and during our travels we noticed this Antoinettes. I immediately got curious and excited because I did not know they had more than one location and their location on Transit Rd. in Depew used to be the place my grandpa took me when I was little for a special treat. After dinner we decided to check them out.
First off, we got there about thirty minutes before they closed. There were plenty of customers eating inside, and more on their way in. When we went to the counter to order, the girl told us we'd have to get our sundaes in to-go cups because they were closing soon. This made us feel rushed before we had even gotten our order! I really think that thirty minutes is more than enough time to eat ice cream. It gave us the feeling that they were much more interested in closing for the night than serving customers.
We ordered three hot fudge sundaes with whipped cream. It took forever for her to cash us out and never did she say please or thank you...have a good night...nothing. She told us our total, took the card and that was the extent of her customer service.
The ice cream itself was mediocre. But when I had a spoonful that had ice chunks in it, I was severely turned off. It wasn't just one or two either, as I ate my sundae I realized the ice cream was full of ice chunks. So disappointing. The hot fudge wasn't very hot, it was barely even warm to be honest. The whipped cream however was real and I will say it was the only saving grace of the sundae.
My sister noted that there were no cherries on our sundaes and while this may seem like a silly complaint...isn't that a quintessential part of a hot fudge sundae?! I think so!
Lastly, I have to say that this place just confused me in general. It says Antoinette's on the outside of the building but inside it says Nick Charlaps. The receipt also said Nick Charlaps. Which one is it??
I can't say we'll be returning here again! read more