In town for a work conference. This cute little ice cream store sits in the middle of a very busy…read morearea. A lot of seating outside. I visited this twice in 2 days it was that delicious. The staff is very fast and friendly. And my favorite had to be them offering what I call a flight. Where you can order 4 different 1/2 scoops of ice cream. They also allow you to try before you buy which is awesome. When we went in the second time some of the flavors had changed. Not sure how often that happens but I was excited. Can't wait to come back in for a work trip and try some more flavors.

Jeni's is my favorite place for cold & creamy sweetness! With only two young ladies working this…read moreSunday, service was slower than usual but their friendliness made up the difference! If you're not in a hurry go check out a few of their new flavors like their Bridgerton Queen Charlotte (an almond buttercream with raspberry-rose jam and honey creation) or one of my classic favorites - the Goat Cheese & Cherries (think cherry cheesecake but with a twist)! Both are sooo yummy! I noticed they've added more outdoor seating, which some were taking advantage of, even on this chilly but pleasant day! Enjoy!

What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

If you don't tip, you'll get the look. I went in today to buy a bag of caramel corn. I reached into…read morethe bin, grabbed a bag and paid for it. First question is....tip. I did not tip because nothing outside of doing their job needed to be acknowledged. I got the look. The other day it was the stink eye. I'm already paying an exorbitant fee for some popcorn. Why should I tip for that level of service? Their products are great but social guilt tripping to get a tip...?

After a year of living here, we found good ice cream! And not just good, frickin delicioso!!…read moreNothing compares in Franklin. Great business!!

Awesome, rich, flavourful ice cream... it's a small but very clean place. Service was good. All 4…read moreof the ice cream's we bought were super good.. definitely recommend this place

Delicious, high-quality Poke bowls made to order. One of our local favorites when we look at each…read moreother and say "what do you feel like?"

Yes, I felt overwhelmed by the options but I'm not sure if I would have it any other way. I went…read morein after checking the menu on my phone and showed it to the cashier. I did not know they had an area to check off the items you want in your bowl until after I sat down. If you're curious, that area is to the right immediately when you walk in but the counter to order is straight ahead. I ordered a regular T-OP Poke Bowl and Thai Milk Tea. Both were exceptional! Had spicy tuna and spicy salmon and both tasted very fresh. Also, added cabbage for crunch and texture along with wonton and garlic crisps. It was a great experience with different flavor explosions with every bite. Plenty of spots to sit with well-regulated air on one of the hotter days in Franklin. Easy to park a block away at the free parking garage. Definitely will be back!

I really dislike this place…read more I've been to a different location and actually had their ice cream, and once again the flavors are just wack! Today was even worse because when I was there I saw they had GOAT CHEESE ice cream! Who wants Goat Cheese flavored ice cream when you have flavors like Cookies and Cream or Brownie? Have some normal flavors Jeni's! I rated the last one two star but this was just beyond disgusting! I scream, you scream, we ONCE AGAIN don't scream for this ice cream!!

I always enjoy a trip to Jeni's and now they have a more permanent space in the Factory! Located…read moretoward what I consider the front doors area, it fronts the area where it was formerly located. Same good service with samples of any flavors. Same great ice cream. A great treat to enjoy while strolling the factory!

We had to wait a bit because the person was on break, but it was worth the wait. The ice cream was…read moredelicious and the flavors were various. This was a fun and ambient environment and we will definitely be back.

This place was a bit overwhelming when you walk in, but there is so much variety and so many…read morechoices. I only tried the Fresa con crema which was delicious. It comes with nuts, granola, and coconut flakes. The service was ok although it could have been friendlier. There was a foosball table for your entertainment. Would definitely come back to try some other things.

IMPORTANT - IF YOU SEE A FLAVOR YOU WANT GO IMMEDIATELY…read more I saw the buckeye on an ad on Facebook and had to get in the car and come here to try Whits for the very first time! Guess what! Get to the line the very person in front of me wanted it too and he told her SOLD OUT. Heartbreaking. The person behind me said they always sell out the evening hours of the specialty flavor. Buckeye is peanut butter custard, I was really looking forward to it! Bummer!!! I know they have some in the case to take home, maybe next time!! They gave me a work around! Music city madness vanilla with no chocolate syrup add double peanut butter. I'm so excited! Also EVERYONE is so friendly, the store is clean and cozy and lines wrap around the building for the drive through and wraps inside as well. These guys are busyyyyyyyyy. This isn't JUST Custard. This creamy, flavorful, incredible consistency (ie not grainy at all), all the way to the bottom. Usually I'm NOT a small size orderer when it comes to iced treats but I feel full and completely satisfied. A bit sad that it's over but glad that it happened! Cannot wait to go back. My husband was annoyed driving out this far but by mid small of his "Hawaiian La'ua" (spelling) he was singing their praises, "I'd definitely be back and get this again!" lol Sooooo good does not disappoint!!!! Highly recommend and will absolutely be back!

The best root beer floats the world has ever seen. So friendly, always kind, and consistently a…read moregreat spot

Service is quick and the custard is always delicious. I usually order the straw-Anna sundae.read more

Really delicious treat and great service! The drive through line was long but moved quickly.read more

All the treats! Cookies, cakes, and giant shakes! . Great local, family owned shop. Super…read morefriendly folks with a great location and parking. Lots of seating to enjoy your treats inside or outside. My sundae was delicious and I tried a few flavors, banana pudding and cookie dough all fabulous.

BGT is a must visit when in Nashville, however you most likely will run into the locals (how you…read moreknow its good). They recently opened up a storefront and the welcoming atmosphere is what you can only dream about. Their dessert menu is endless with savory and sweet treats to die for. If you're not feeling the extravagant milkshakes then you can whet your beak with their icecreams (beyond creamy and delicious) or cookies. When the weather warms up, they have a dedicated green space behind their building that will be so much fun during the warm months. Their location is hidden, so I really hope that the word gets out quickly about this locally owned, business.

Went on my prom night(already stressed), more than excited for my dessert . turns out this place is…read moreass ice cream cup in hand, ready to get my sweet treat, i pull down the lever and ice cream shoots all over me and my $500 dress. just so you know ice cream doesn't come out of satin with just water, believe me i tried. As I walk over to my date in tears the employees proceeded to simply just watched as my date had to clean everything up. not a simple "do you need help?" "i'm so sorry!" "what happened"? so we left. no shit a ice cream machine isn't supposed to do that, the ice cream was kind of bubbly and separated like it's expired. I won't be returning again, except to give them the bill for my dry cleaning and if they can't get it out they'll be paying for my dress in full as well as the dry cleaning. way to ruin my night sweet ceces negative stars, place is ass

Cool little spot with lots of flavors available, even a dairy free option. I wasn't too blown away…read moreby the value, but it was a nice escape from the heat of the day. My main negative with this place would be the staff. They were on their phones the whole time until we were standing in front of the register and weren't very friendly. I don't think I'll be returning.