Okay, so bare with me as this will be a longer review. But TLDR; cookies are great & customer service is good as making up for any issues.
I love Sweet Martha's cookies. I think getting a bucket is a fun fair ritual! The cookies are (almost always) thin, gooey, hot and sweet. They melt in your mouth! In the past several years of attending the fair, I've only had one issue... which was this year. I got a bucket of cookies that were thicker than usual and much harder than usual - not the type of cookies I was expecting nor what I prefer. Now, some folks I were with said they loved it more than the usual cookies. The next day, I reached out to Sweet Martha's social media and asked if the recipe changed. They actually said no, and offered to give me a replacement bucket of cookies if I'd be returning to the fair. (Not sure what would've happened if I wasn't planning on going several more times this year lol).
So, I follow the instructions in the message and am able to get a new bucket. The second bucket was absolutely perfect! Unfortunately the manager I chatted with in person was confused and not aware of the situation. He was a bit firm at first until I showed him the messages and then he was very accommodating. (I'm not sure if there have been issues in the past?). But he gave us a new bucket of fresh out of the oven cookies, a glass of milk, and a cup of coffee. It really turned the situation around and I throughly enjoyed the cookies that were even better than I remembered!
Pro tip: bring a ziploc to stash extra cookies if you're not with a group and able to eat enough to be able to close the bucket. also move those cookies to an airtight container once you're home to keep them from getting stale! That bucket is cute but not airtight! read more