Really loved the selection of cookies! Service was quick and store was clean! Soooo yummyread more

Trash cookies. I…read morethought I would try the white chocolate raspberry cheesecake flavor since it sounded delicious but not sure how a cookie could be dry and crumbly yet taste raw at the same time. The frosting on there is too sweet and glopped on too thick and has a pastey texture. The raspberry jam was tart but even sweeter than the frosting. All combined in one bite was way too much sweetness. Every time I've had crumbl it's always been bad and yet I still think the new flavors will be better but it keeps getting worse. Not sure why people keep buying these cookies. Even grocery stores and gas stations have better cookies. Walking in there were two employees there and yet nobody greeted me but they did look and stare at me. Nobody else was in there so they were quick to pack up my cookie. Disappointed there wasn't even a public bathroom there! Just a place to pick up and get out. Not the greatest welcome. Kiosk to order is hidden but easy to order on but not easy if you want to use cash, not even sure if that's an option since nobody was around to help.

Quick service and delicious cookies! One cookie = 4…read moreservings. The new butterfinger cookie is AMAZING!!!

Customer service is just going downhill so many places. I was greeted and then nothing after that…read more A minute later "do you need something" yeah...? Why would I just be standing at your register? Also yelling over to me in an echo-y store is not professional. I refuse to just yell back and forth. I don't know the employee's name but she had a lot of gold jewelry in her nose. I used please and thank you after everything that came out of my mouth. No "thanks" or "you're welcome" or anything after handing me the cookie. I'm sure you can pull footage to help with training. I was the only person in the store at 10:30am.....I then went to another store nearby for a pickup and was greeted and attended to immediately. And lots of thanking me for coming in.

Let's face it.....there is never a BAD time for ice cream. We all know that we should watch our…read moreintake but there are times you throw caution to the wind and want that wonderful indulgent excess. Nellie's is not just wonderful ice cream with ridiculous sized portions - it is an experience! Ice cream sandwiches with so many choices. Start with your base....many flavors of cookies to choose from but occasionally donuts or rice crispy treats join the line up. Then choose from dozens of ice cream flavors. You aren't done yet though.....not even close! You need to choose what you will roll it in next. Sprinkles? Chocolate chips? Then you need to have those cookies warmed up (of course!). As you now believe your masterpiece could not get any better.....don't forget the drizzle of caramel or hot fudge.....or both! The staff at Nellie's are happy to guide you through the process and no matter how long the line - you zip right through. You will enjoy the experience and if you have kids, taking them here will make you the fun parent! Best part? It won't break the bank! I dare you to try this place!

Such a fun concept if you're in the mood for a treat…read more I love that you can mix and match cookies and ice cream flavors to create your own custom ice cream sandwich, which makes it a fun experience and easy to try different combinations. The portions are huge, which definitely helps justify the stop. The ice cream itself wasn't the highest quality I've had, but the generous serving size helps make up for that. The only downside for me was the overall setup. It didn't feel especially welcoming, there's no indoor seating, and no bathroom, so it's definitely more of a quick grab-and-go stop.

Food and service is good, but I only go every now and then because the cookies are so expensive!!read more

Service was okay, but the cookie I got was terrible. I usually love their cookie dough flavor, but…read moretoday, my cookie was rock hard. I thought maybe it was because it was chilled, so I let it come to room temperature. It was still solid. Kind of disappointed. I'm glad it wasn't busy at least.

Oh my goodness! If you order a chimney cake with hazelnut or chocolate have plenty of wet wipes!…read moreIncredibly delicious and messy! Comes steaming hot...literally. And ask them to put it in a big cup unless you plan on staying awhile. That way by the time you get home, it's cooled off! Highly recommend

I moved to the area recently and noticed this shop while driving by. My review is based on my first…read moreexperience. I didn't know what to expect and I originally thought that the dessert I wanted to try was a doughnut. It was not - more of a harder pastry. It is filled with two scoops of ice cream - priced at about $14. Personally, I think it's a little overpriced for what you get. The pastry itself was cruncher than I thought and it tasted a little burnt - and for that price I would hope for more than two small scoops of ice cream. When my friend and I went in, we were the only customers - around 9 o'clock when they close at 10. The employee was friendly enough and confirmed the dessert we were interested in was definitely not a donut. We were really confused when we place our orders and he went to the janitor closet/room in the back for about 10 minutes and came out with the pastry and then put it in a small oven or some sort. We noticed he was wearing gloves but he was using his phone which really defeats the purpose of using gloves. I'd feel more confident that our food wasn't being contaminated if fresh gloves were being used. I'm sure it could be some people's go to, but I think it's just not my type of dessert - although, I did enjoy the ice cream.

The staff was great and the location is perfect. And Nothing compares to their donut holes. LIFE…read moreCHANGING!

Pleasant neighborhood bakery. Friendly & efficient service. Glazed donuts were undercooked.read more

Nice local, neighborhood ice cream and coffee shop. Easy on street parking, good service, and a few…read moresidewalk tables made this the place to hang on a lovely Saturday afternoon. The timing didn't work for me to try ice cream, so I opted for an iced latte. The coffee had a nice flavor. It looked like they had a freezer of homemade ice cream pints for purchase. I wish I would have asked to maybe take some ice cream home to eat later. I thought about getting a shake to go but there was a sign that said their shake machine was out of order. Liked the vibe. It was clearly a popular spot with folks driving up or walking to get a cool treat. Lots of families. Good stop.

This is a very cozy location. It's right next to the Nook, which made it an easy walk over…read more Service was quick and friendly. I enjoyed my ice cream and portion to price ratio was good!

Best cookies I have ever had! Their lemon cookies are my absolute favorite. They always deliver on…read moretime!

Love me some crumble cookies! I love that their flavors rotate weekly so you can always try…read moresomething new. We were incredibly surprised with the Kentucky butter cake cookie. It was the perfect amount of sweet and savory. The key lime pie was nice and tangy with a crunchy graham cracker crust! Some cookies are served warm and some chilled. There wasn't a single one from this weeks like up we didn't like!