Although I've been a frequent patron of the KFC at San Ysidro Boulevard and Border Village Road for…read moreyears, I'm seriously contemplating taking a long, indefinite hiatus from visiting there again. I have many reasons for this.
First, as I was at the restaurant on Tuesday morning, 30 July, I saw the same older (50s?) man that I've seen a number of times waltz into the restaurant and fill his Double Gulp cup from 7-Eleven with soda from KFC's dispenser do so again. The guy then went outside and smoked a cigarette at one of the tables RIGHT OUTSIDE the door. When I spoke with Luis (the manager in charge and the person who took my order) about it, he said that, although the guy shouldn't do that, he was helping Luis by cleaning the windows.
(I wonder. If this guy wants to help so much, why doesn't he apply for a crew member or maintenance position? At the very least, why wasn't he given a KFC cup? At least THAT WAY he could perhaps do what he's doing a bit more "legitimately". As for him smoking right outside the door, he ought not do that at all.)
Honestly, I don't care if the guy repainted the restaurant single-handedly and did a perfect job. Filling a cup that came from outside with soda from the restaurant's dispenser could still be a hygiene concern, as I mentioned to Luis. I also told him that doing so is almost like filling a cup that someone retrieved from the trash.
At one point, I asked Luis if Karla (Carla?) is still the general manager. He replied that he's the manager in charge and the GM isn't available. I then told him that he didn't answer my question, and repeated the question.
While I was waiting for my receipt that Luis told me from the outset wasn't readily available, he and I got into a bit of a not-so-pleasant conversation. I had walked back up to the counter twice after being told that my receipt would be ready in fifteen minutes, then five minutes respectively. When I was at the counter the third time (second return trip), I mentioned that I don't have all day.
He then copped an attitude. Among other things, he said that I "always" complain about something. He also asked if I don't like the service at the restaurant, why don't I go elsewhere (as I recall)?
When I told him he ought to drop his attitude, he told me that I need to do the same. I then asked who's the employee and who's the client?
Also, at one point, he told me that he needed to attend to another client and I needed to leavr him alone. When I told him that he has no right to tell me what to do, he said that I don't have the right to tell him what to do, either. (I hadn't tried to tell him what to do. I just said that I don't have too much time to wait. )I then told him that he's on the wrong side of the counter to be telling me what to do.
At one point, after leaving a message on Karla's (Carla's?) voicemail, I mentioned possibly contacting the health department. When Luis told me to do whatever I wanted, I thanked him for his invitation, but said I didn't need it.
Although I could've carried myself better, Luis should've as well. At one point, I made a comment about him copping the attitude and expressed surprise that he's a manager.
As I stated above, maybe I'll take Luis up on his invite to eat elsewhere.