Do not waste your time. They will give you an instant offer and if you bring them a car that is in…read moreimmaculate condition they will lowball that offer by at least 10%. I was in there today and I was asking why they would have wasted my time with an Instant offer that they were not willing to meet, and when I asked that I was actually laughed at by one of the employees. The manager was standing there, listening to the conversation and Did not feel that it was inappropriate for his team member to laugh at a customer. I was told that they are now associated with Ken Ganley. Do not go to Ken Ganley with a used car to sell or you'll be wasting your time.

Thanks jdb for me and my wife in a car great people great cars great service…read more Darrel glen fish

Dont do it. Its an absolute scam. I oaid 30k after interest rate for an older jeep. That does not…read moreinclude all the money i paid for repairs. Broke down very very often. Warranty covers barely anything.

I just purchased a new Mazda CX90 at Preston. Dave made the experience of new vehicle purchasing…read moreeasy and stress free. He was very knowledgeable and great to work with. I will definitely recommend him to my family and friends who are looking to purchase a new vehicle.

ATTENTION FEMALE SHOPPERS, Go to literally any other Mazda dealership, while our salesman was very…read morenice and we appreciated him, the manager was absolutely barbaric and would not let us leave after repeating multiple times that we were just looking around. Like physically put HIS BODY between me and the door. Honestly should've called the police. what a freak. Wish I could rate it a zero

About a week ago I left an unfavorable review, and they reached out to make things right, so this…read moreis an updated review... I was in to look at Camrys I was interested in, and was offered no assistance, so I left feeling a little annoyed and insulted. Stephanie D reached out to apologize and I made an appointment the next day to meet with a sales rep. After meeting with sales rep (Kevin Sikora) and taking a test drive, was offered a deal too good to pass up. Also a pleasant experience in the finance office with Keely; no shady monkey business at all during the parade of paperwork. She did try to sell a few last-minute extras but didn't turn evil on me when I declined them. Very happy with the car I got and the deal that came with it. So I guess the moral of the story would be to make an appointment?

If you want to have a great experience, ask for a Tyler Root if you are buying a new car, and…read moreJessica Ramdin is an excellent spokesperson. Had a great experience

We have brought our Kia Sedona here twice in the last year for work still covered under on our soon…read moreto be expired warranty. Both times have been a great experience. The first time was for a noise coming from under the hood that ended up being a loose bracket for the a/c. They fixed it and they even replaced our wheel covers of which are covered under the warranty. We didn't know this but the friendly staff told us they were and replaced them. Also, the back seatbelt that my kids use was locked up and they had to replace some sort of gear or something of which they did the same day as well. Pretty cool. Today, my wife took it there because our windshiled wiper motor went bad and something's going on with the powersteering. They replaced the wiper motor and told her that they had to order the parts for the rack and pinion which is making the noise we hear. They were nice enough to tell her that when the parts are shipped in, she would need to drop the car off and come back to pick it up as the work will take several hours. Fifth star evades this review as both times we had an appointment for the work but ended waiting approx 2-3 hours anyway. I know a wait is expected but why make an appointment? Anyway, other than the wait issues, we have found something great in this dealership.

I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.

Our 2016 Ford pickup broke down late yesterday on the Ohio Turnpike as we were hauling a trailer…read morewith our assorted menagerie inside - 2 ducks, 2 chickens, 2 cats in our move from Illinois to Maryland. Not only did the Donnell service department stay open to wait for the tow truck (thank you Paul), they shuttled us to a nearby hotel (thank you Kate) and their team let us keep the critters securely parked in the trailer overnight in the back lot and they even gave them water first thing in the morning before we got back from the hotel - picked up again by their courtesy van (thanks Dan). The alternator and battery are now being replaced and we will be on our way to Maryland shortly. Unbelievably nice people and great service. We plan to come back to Donnell when we need another car later this year. Thank you Donnell. You have been more than awesome.

Earlier this week they had contacted me to set up an appointment to test-drive a Ford F-150. After…read moremaking the trip from Pennsylvania excited to test drive the truck we waited 20 minutes for them to tell us that the truck was already sent to auction. The sales-man was rude, and did not believe us when we told him that we had an appointment. We will never return and will tell everyone about our poor experience. I would highly recommend Fair-Way Ford in Canield Ohio, they have awesome sales staff and service, and actually have the vehicles that they advertise.

Just got in April, used my entire savings and 5 months later its off to the junkyard. Single mom…read morewith 4 kids , sick to my stomach

My son purchased a vehicle at Simpson Motors in July 2022, and this morning a repair shop operator…read more told him the head gasket is leaking. The operator won't even touch it or put in a warranty claim for my son. He recommended going to the Subaru dealership for service. The sad thing is this certain repair shop was recommended by Simpson. So now my son has more than two years to pay on a car that probably shouldn't even put on the road again. By the way, I have seen other complaints concerning bad head gaskets on google reviews for Simpson. I guess my son will join the ranks of yet another dissatisfied Simpson customer.

Amateur welding on frames and lots of paint to hide other things would recommend wasting time or…read moremoney here will definitely regret it

my son went to buy a car. Drove a hour n 10 minutes to get there. He ended up putting money down on…read morethe car and couldn't pick it up due to work hours. salesman said not to worry take your time the car will be here! THEY ENDED UP SELLING THE CAR FROM UNDERNEATH OF HIM! is this the way this company does business!?? We was SICK! He had ordered different parts for this car and was excited. and now they sold it!

Services Dept.-They had started working on my vehicle without telling me or asking me was it okay…read more I didn't even know what they were trying to fix on it. I was told since the car was already lifted up. I should let them fix it. Scare tactics were used and lies were told. Just to find out they couldn't fix it and was about to charge me over $2k. I took my car in just to see what was wrong, that's it. I was told some wires were chewed by a rodent, if that was the case why try to fix chewed wires, replace them. My vehicle was purchased in Dec. 2024 and it's a 2024 vehicle still under warranty. I wasn't told there was a diagnostic fee nor how much. I was told to bring the car in at 6:45 am. I get home and find a message sent after that time, I'm already there. I will go somewhere else, I spoke to the mechanic before I left to find out what was done. Pam C.