The gentlemen that work here are just that. I requested a price quote on tires a few months back…read morebut wasn't ready to get them at the time. When I called them to make an appointment, although the price increased, they still charged me the original quoted price. They didn't have to do it but they did and I'm truly grateful. I was in and out, back on the road in what seemed like minutes with new tires. To add, their prices bear out everyone else I called. It's the kindness of these guys that will bring me back.

Brought 2 of our vehicles here to have the tires swapped. A few minutes after arriving they told us…read morethey couldn't swap them because they were all wheel drive vehicles and tires were different sizes (going from an acadia to explorer). My husband and I have both worked in the auto industry do we already the tire sizes were able to be swapped, and for that matter both our vehicles are front wheel drive! My husband asked to see the vehicles while they were in the air (to double check), and sure enough FWD. He asked the girl who checked us in if she could just let tech know to double check before they give customers wrong info. She pulled the tech aside and told us tell him yourself, so my husband did. Tech had nothing to say except "ok" and gave him a dirty look. There was no "hey we were wrong we apologize"... just nothing. When cars were done my husband tried to tell the tech have a good day and he walked away and didnt even acknowledge him. We came here because ive been a customer in the past and never had an issue. 1. Not having the knowledge to know the difference between AWD and FWD - not good if youre in the vehicle repair business. 2. Not offering any kind of apology when it was YOUR mistake, just bad manners. 3. Walking away and not acknowledging a customer who was polite but pointed out your mistake and told you that you were wrong - unprofessional. We wont be back.

Great Customer Service very professional and helpful Friendly awesome teamwork recommend the next…read moreperson

Needed an alignment quickly and was able to get in same day. Some other businesses would schedule…read more3 or 4 days out. The work was handled in an efficient professional manner and the cost was typical for that type of work. They also did an inspection of most of the vehicle at no extra charge. I was very pleased with the speed of the service. Car is driving very smoothly!

Very satisfied with the new tires I had installed at a very fair cost. I also cannot say how much I…read moreappreciate their honesty. I was told by another garage that my brakes were bad and all needed replaced, rotors as well. Goodyear checked and advised that my brakes were not only fine, they were in excellent condition. Very satisfied and will be back!

Today my van was brought in and I hadn't done a tune up. We had an unusual issue. They handled it…read morereality great and I recommend them .

This is the best Sam's Club. I shop here for everything: tires, baked goods, flowers, groceries,…read moreand especially snacks for my youth groups. The store is always clean, and they have the cheapest windshield wipers that really last. Thanks, Sam's Club, you are the thing since grape Kool-Aid. And now I can shop even when I am in a hurry with the new Shop and Go app. No registers, no cashiers, I am in and out!!

Nice store in a great location in Boardman. Chock full of quality merchandise at reasonable…read moreprices. I used the Sam's Club Scan and Go app to purchase my items, and I avoided standing in the checkout line in the store. I also used the app to buy fuel for my car. (Sam's Club has the lowest prices on gasoline anywhere in the Mahoning Valley.). Super easy! Also, before you leave the store, make sure that you stop by the Cafe/Snack Counter in front of the cash registers. They have great prices on pizza, pretzels, frozen yogurt, hot dogs, and drinks!

Had an electrical problem the Saturday evening after thanksgiving and called in just before closing…read moretime. Mike said to bring the car in the next morning and they could fit us in before our trip back home. Mike was there the next morning and had the tests run twice for us just to make sure we'd be okay to make the long drive home. Car made it back safe and sound and we had the car looked at by our hometown mechanic - the problem turned out to be a bad ignition switch. We were impressed with everyone's professionalism and courtesy at the Boardman location, and especially their efforts to get the car checked out promptly for us when we were in a bind. Wait time was a bit long due to a full schedule that day, but honestly -- what other shops are even open on Sundays?

First let me start with this...I have had several vehicles over the past 15 years--most of which…read morehave been "used" and it is reasonable to expect that wear and tear happens. 10 year old cars are going to have issues. With this in mind, I have tried to be trusting and loyal to a particular, major auto repair shop in the area. I come from a small town--you know who to trust and who will do right by you. Youngstown isn't a "small town," at least not where I come from. It is difficult to know who to trust here. When you own an old vehicle, are on a budget and still realize that there is a need to leave room for car repairs--it means a lot to be able to trust people with your car. When you go to a large, commercial shop hoping that loyalty might mean something and excuse you from being taken advantage of, especially as a female--you hope that you can rely on these men to be straight with you. Not jerk you around because they can and because you have a balance on the charge card you felt blessed to have to cover extraordinary charges that come along with owning an old vehicle. FYI, ladies: Don't trust everywhere you go. These guys at Pep Boys have been kind, understanding, accommodating and empathetic. They haven't neglected to help me and shoot me straight. For that, I am grateful to these guys. I'm done with Midas seriously don't even care about any "warranties" on work I have had there. They have done me wrong too many times and I'm not spending another minute in that disgusting waiting room. Thanks to Adam, Eric and any others at Pep Boys for helping me when I've needed it most. I appreciate you guys.

Return for road hazard warranty. Extremely helpful and thorough service from Jared and the…read moremechanic. Low cost deductible was a great bonus. Happy to have bought tires from Mavis(NTB). My 2 cents: I'd look at the timing, severity, and other factors when reviewing further. I had two great experiences in a row! Maybe a fluke, but I can completely understand a delay when requesting service on a Friday afternoon. Common sense folks. Thanks NTB!

I went there waited hours just to have 4 tires mounted and balanced. When I got my vehicle back an…read morehour later my tire was going flat...... I went to put air in it and they had these extenders on my valve stems that I can't get air in. I called them and asked them why, because I never agreed to them being added. They told me they would get back to me and I never heard from them again. Terrible customer service! I will never use them again and I own a fleet of vehicles.

ive called 12 times during business hours (2pm-2:30pm). No one is answering. Do you guys work over…read morethere!?!?! Talk about ridiculous unprofessionalism!!

A very efficient, honest, and on time facility. Prices were fair and options were plentiful. The…read moreemployee managing the phones and billing was very pleasant to talk to.

Staff are very attentive. Owner is available many days and they give you detailed info about your…read morecar even when it's something they don't repair (therefore aren't making $$ from it). Highly recommend!

When you have to return SO MANY times for the same DAMN repair(s), 4 for this last one.....and my…read moreproblems STILL are not fixed, a couple even worse, it's time for court. I have been back and forth over the course of 16 months for repairs and during this time ONLY the oil change was done correctly. That I know of. Everything else it seems is always due a "return visit" to fix what should have been fixed right THE FIRST TIME. (See the attached pictures to this review that show clearly when they sent me out after the manifold or head gasket repair and they failed to bolt the engine back to the frame at all). That is absolutely ridiculous. I HAD been coming here for years but not any longer. I am now awaiting a call from their customer service department for 1) why do I have to continuously return to have two or three different techs come behind each other to fix what should have been fixed right the first time and 2) when they did my manifold repair was it not done correctly which caused me an additional hour and a half wait time and HOW during this repair did they somehow loosen my hood which no longer attaches to the frame correctly and vibrates incessantly. They ALSO never fixed correctly the other 2 issues. After all of these years folks, I have to warn you all! Shop at this store at your own risk because they just do not care anymore and that's a sad thing for me to say having been a loyal customer for 16, 17 years, even bring ing friends here. I am not kidding, I'm looking into legal options now to try to recoup some of the money back so that I can somehow keep my car running. Below is my original review from a few years ago which I just felt obligated to keep up since up until the last 2 or 3 years they've been fairly good to me. This is no longer the case.

Drop my vehicle off to just get a new tire stem put on I was told it would be a hour and a half so…read moreI stopped back 4 hours later the tire was never touched and the guy behind the counter didn't even say they where sorry rude I took my business elsewhere I will never be back