My service experience with Sherry, my service advisor for my 2004 Grand Prix was great. She was…read morevery professional, courteous, responsive, and she kept me well informed on the progress of my repairs. My thanks to Sherry, James Leonard

The financial lady, Miss Tracy has a horrible and obvious attitude. She helped my Girlfriend to…read moreget a car and was absolutely disgusting. Tapping her foot when she wasn't happy and cutting us off to convert our words into something we didn't say. Even Sean franks was there to tell her that she was wrong. Annoying employees, sitting in wheelchairs that are randomly in the lobby. These two guys wearing the gayest ostrich boots was super obnoxious and loud, was talking over us and couldn't have an inside voice to save his life. Glad this isn't my car or I would've left already. I'm in the lobby typing this review praying to god that my girl can get her car finally

This is now Jim Shorkey and is one of the worst experiences I had from a car dealer. I purchased a…read morevw from them in 2018. Then the problems started, the car came with two remotes and after we left with the car we found out one of them didn't work. The windshield wipers were so bad I had to purchase new ones right away. This was my wife's dally driver. Now I'm trying to replace the rear brakes and go to retrieve a special tool that removes the caps that cover the lug nuts on the rims and there is no jack and lug wrench and no special tool. Jim Shorkey is business to get over on customer. I wish I could give them negative stars. This dealer is not interested in satisfying customers. They don't show up on the list to comment on. Don't buy a car from this dealer

From the owner: New and Used car sales and serviceread more

I purchased a truck here in July of 2020. after months of waiting for the title, I hired an…read more Attorney. Found out they do shady business. They illegaly sold it to me without a title. I'm now having to take legal action against them. In the meantime, I have a truck I can not drive. Please, go somewhere else to buy your vehicle!

I drove all the way from Butler County, PA to buy a car from BNM. They had an outstanding…read moreselection of affordable cars. The car that I originally was interested in did not meet my daughters needs, Kevin quickly helped me identify an other option that did! They put on new tires and had it ready to go!! The buying process was quick and painless. Would highly recommend BNM Auto to anyone looking for good used car without the hassle that normally comes with car buying.

BEWARE!!! I recently bought a car that 12 hours after getting it home, would no longer start or…read moreturn on. Yazan Sharif, my sales rep, has ignored my calls and hung up on me when I was finally able to get ahold of him, and refuses to restore the car to working condition.

Bedford location : I had submitted an application online and they let me know I was approved. I was…read moreworking with Lisa, she is incredible. I wasn't quite sure if I wanted to commit yet so I was just looking around at vehicles. Lisa tried being super helpful as well as two other employees here. However when I decided that I'd like to wait at least a week before purchasing her manager Al began criticizing me, telling me I just came in and wasted everyone's time, he was yelling at me, I was treated very poorly, with everything I've been going through with my four month old being hospitalized I didn't nor does anyone else deserve to be humiliated like that.

i recently purchased a vehicle from here 6 months ago in this time frame i had to take it to the…read moreshop first time had to be taken to akron, dont get me wrong i like the car i purchased, just had no other vehicle to use for the entire week, this 2nd time im waiting on a gas line which has toi be special ordered which may not get here till the beginning of next week, meanwhile this time around i was very persistant about them giving me a loaner after a day . i get one today im very disappointed in it being rushed to get to work on time i pick up the loaner it is a 2004 ford focus . i should have known when it was sitting outside running with window down and heat on this was a warning sign!! gas on e, even after i put a couple of bucks in it afraid it might run oput on my way home still on empty!! stinks to high heaven, on the way home i drove with the window down it smells like wet animals and old greasy food!! and yes i did take pictures of all stains some kind of liquid inside of backseat cupholder dark dirty stains on all of the seats burnhole on back seat!!! its quite disgusting, im hoping they see this and make things right im not reccomendind them to any of my friends

My husband and I went to Bob & Chuck Eddy with a price range and deposit amount in mind to purchase…read morea truck. Salesman Jason gave us only one option. That one option was the most expensive truck on the lot. When asking to look at less expensive trucks Jason kept insisting there was no other truck and he wanted to put us in this truck. We went back and forth with negotiations. With one of our offers Jason asked to show our credit card to his boss to prove that we were serious. My husband handed over his credit card. Little did we know he took our credit card and charged it for $600. It wasn't until hours after the fact that we found out that he charged our card. Finally we agreed at $409 a month with $600 down. Even though this was over the price we wanted to pay. We waited for what felt like a century for the financing department due to fraud protection and other things. Jason came back and told us they literally had to beg the bank that I had been a loyal customer to for the last year and a half to accept our loan. I have a car loan through ally bank and have consistently paid 2 weeks early every month. He also explained how the bank had these three tiers and placed us on a C tier. Again mentioning how they had to beg the bank. At this point he told us the bank raised the price by an additional $120 making our loan payment $529 a month. He said this was the only way Ally would approve us. We had been there 4 1/2 hours at this point and it's closing time. We were to come back in the morning and finish where we left off. No papers were signed at this time. On our way out Jason stopped us and asked my husband to sign a receipt for the $600 he had charged earlier. My husband had to question why he already charged his card. Jason didn't have a real answer. We slept on it and at this point I wasn't buying their story. I called ally financial and told them word for word what was told to me. I explained how the dealership claimed they had to beg them and explained the tier theory.The lady I spoke to recognized my great payment history and was appalled by what the dealership told us. She said the bank would never raise the price like that and has never heard of this tier theory. She suggested we find another dealership. I did call Bob & Chuck Eddy and asked to speak to a manager. I spoke to Mike. I told him everything. He looked into the situation and claimed ally was doing them a favor by approving us an we will never get financed anywhere else. I asked him if there was any other truck cheaper and he claimed there wasn't. He did come up with another offer which was still way too high with a $2000 down payment. I did tell him I wanted the $600 back which he agreed to return. We took the lady from ally financials advice and went elsewhere. We went to greenwood where they were exceptionally nice and couldn't believe how we were treated at Bob & Chuck Eddy dealership. Within one hour we left greenwood with our fully loaded 2015 Chevy truck with $300 payments a month. Ally financial mentioned that they did appreciate our business and was happy to see us sign another loan! Thank goodness we didn't fall for this scam!

I'm actually from California but I was searching for a Gen1 Ford Raptor in a specific color with…read morespecific options and configuration. After searching for a couple of months, I found a Raptor exactly the way I wanted at Fairway Ford. I was skeptical on contacting them since it was on the opposite side of the country. I looked them up on dealer rater and they seemed to have a solid reputation so I reached out to Jaison. He immediately responded to my email and I informed him I wanted to have the truck inspected, Jaison welcomed me to have it inspected. After the inspection was completed it got a good bill of health but I was informed there were some small scratches (normal wear and tear for the age of the truck) I brought the findings of the inspection to Jaison's attention and made him an offer. I expected them to tell me to go pound sand with my ridiculous offer considering the truck was actually really clean, but on the contrary Jaison respectfully declined and made a counter offer that was actually pretty sweet! I couldn't believe it! I gave them my credit card and put a deposit on the truck and we had a deal. The week leading up to my flight out to Ohio, I was kinda stressed because who knows what kinda bait and switch or games could be played once I was in Ohio and at their mercy. Nope! Not here! I flew in and met Jaison early Saturday morning and he had the truck freshly washed and gleaming right in front with a full tank of gas. He let me take a look at it and put our luggage in the bed. After I had picked my jaw up off the ground, he led me into their newly remodeled store with Chris who got my paperwork done in less than 10 min! Signed a couple papers, got my deposit back, and next thing you know I was shaking they're hand and had a pair of keys to my new to me Raptor! Fast forward to a week later and the truck didn't skip a beat and ran flawlessly across the country. After getting home, I was going through the truck and couldn't find the door code or the fuel filler funnel from the tool kit and another small issue. I reached out to Jaison thinking I was going to get ignored since the deal was over and I was already on the other side of the country. Wrong again! These guys are so stand up and honest, they told me to go to the closest local dealer and get the things I needed taken care of, and send them the bill. I went to the local dealer and sent them a copy of the bill. Sure thing in a few days I got a check in the mail!!! Honestly can't recommend these guys enough! From start to finish these guys are straightforward, honest, and fair! If I ever want to get a new Ford truck, these guys are getting my business for sure! I honestly don't mind going across the country to do business with them, because I know I'll get exactly what I want and for the best price with impeccable service!

Do not go there they do not do the multi point inspections that your receipt says definitely a…read moresafety concern

This is the second time I've been to Ron. He told me I would need front brakes, and a few months…read morelater, I did. I had to drive out of my way (20 minutes) when there are other places that are way closer. I trust Ron so I went back to him. I was able to drop my car off at night and he showed up to make sure everything was fine (although there are cameras). I told him that I needed to work and he was able to get my brakes and rotors done by the time I had to go back to work. There are drinks and snacks and a nice waiting room. Being a female, I was completely comfortable being alone. He takes your car for a test drive to make sure everything sounds and works good after he completes his service. He didn't like how mine sounded so he took it in and fixed the noise. He takes a lot of pictures and he texts also! I would recommend him to anyone in Mahoning County!

Best Auto Shop Experience I've Ever Had - Truly Like Family…read more I don't usually write long reviews, but this experience absolutely deserves it. I started calling around because my brakes were squeaking, just doing price checks like anyone would. RT Barrett Auto Sales was only the second place I called but something about his spirit over the phone made me stop right there. I didn't even feel the need to keep calling other places. That alone says a lot. When I arrived, I was greeted by Ron and his wife, and from that moment on, the energy was nothing but warm, welcoming, and genuine. They were both incredibly kind, and you can just tell they truly love what they do. The shop itself? CLEAN, organized, and comfortable. Not your typical auto shop at all. They had a TV set up, asked what me and my son wanted to watch (my son is autistic, so that meant a lot), and we ended up enjoying SpongeBob and Madagascar together. They also had a fridge stocked with drinks, name-brand snacks like Lays chips, pretzels, and even a big jar of candy. It honestly felt more like a welcoming space than a waiting room. Now let's talk about the service... Ron and the other mechanic (I wish I remembered his name!) were AMAZING. What stood out to me the most is that they didn't just fix my car. They educated me. Ron took his time explaining everything about my brakes, fluids, and how my car operates in a way I've never experienced before. It was so detailed and clear, almost like a class. If he ever offered one, I would sign up immediately! I also really appreciated his honesty. He was straightforward in the best way respectful, but real. I'm someone who values constructive feedback, and he delivered it in a way that made me feel informed, not judged. What's crazy is just days before this, I was telling a friend how badly I wished I could find a mechanic I could trust. I've had a couple of cars since I was 21 and have been to plenty of shops but THIS place? This is the first time I truly felt comfortable. It honestly felt like home. Ron, his wife, and his team don't just provide a service they care. And that's rare. I grabbed extra business cards because I will be recommending them to everyone I know, especially women like me who may not know much about cars but deserve honesty, respect, and quality care. If they ever move locations, I will gladly drive to wherever they are--no question. To me, they are not just the best shop in Youngstown... they are the best, period. Thank you all so much. I truly can't put into words how much I appreciate you. You've gained a lifelong customer--and honestly, it feels like I gained a new family.

Got two great running cars from here. No major problems. Will shop for another used car againread more

My reason for 1 star.. The check engine light came on shortly after we left the lot. There was also…read morean issue with the tire pressure system and the windshield wiper. They took the vehicle back in to fix it, which I was grateful for. I picked it up and halfway home, the engine light came back on and the tire pressure system warning light was back! I I am also not sure about the warranty as I haven't received paperwork yet and there is a rattle that I would love to have fixed considering it's going to take a tear down on the engine because a mechanic suggested it may be a timing issue...Ugh! Happy push your purchase home day. This time, they didn't fix the tire pressure system even though I was told they ordered the part and.were going to fix it. After they fixed the wiper, I drove home and it went out in the rain!!! I called again about the engine light being on again due to a cam sensor that they said was replaced. Then, I was told they didn't offer to fix the tire pressure system and now I should use the warranty that I have no information on to fix what they SAID they fixed. But wait!!! I was then told that they didn't have a regular mechanic and they just had someone who could put parts on. I kid you not!!!! How safe does that sound? Who knows what you're going to be driving (or pushing or towing) home?!!! Buying a used car can be one of two experiences. Unfortunately, mine is the horror story and not the cool " lets take a road trip" story. Dang guys, live and learn and be careful who you do business with!! Make sure somebody puts you in a safe vehicle. Ohio has great vehicle fraud laws, thank goodness!!! Thanks for reading my rant and hopefully you won't be one of the ones that"s pulled in by these guys!!

Worst place ever! I took my car in for an estimate on 8/5/26. I was told it'd take a few hours days…read morelater no loner car,no one's returning my calls, and I'm sitting at home waiting for so one to return my calls or something. I could go rent a car but I don't know if I need one or how long I'll need one because no one is communicating with me.Don't Do It . Luckily I don't do DoorDash orUber.Id love to have my transportation that I'm paying for but can't use!