DO NOT USE THEIR WASH AND FOLD DROP OFF SERVICE!!!! They lost/gave away at least 1k worth of my…read morefamily's clothes! We just got back from vacation and everything was worn once!!!! All I got back was 1 bathing suit, 2 dresses, 2 shorts, and 1 tank! My son got back 2 shirts, 2 swim shorts, 1 bathing suit, 3 shorts, 1 pair of pj's, my husband got back his work clothes! I dropped off 2 WEEKS WORTH OF CLOTHES! And the best they can tell me is they'll look at the cameras. Ok, cool, but the clothes obviously aren't at their facility so what will they do to replace them? The manager said "I don't know". ARE YOU KIDDING ME?!?! I'm missing bathing suits for everyone in my family, shorts for everyone in my family, my tops, my boys shirts, jeans, EVERYTHING BRAND NEW!!! Update: Just got a call from the manager, this time I talked to a female manager but the manager I talked to from before was male... she called to say she found a bag of clothes and started going through it. After the first couple of items she listed I knew it wasnt mine at all. When I told her none of its mine, her attitude changed from nice to snotty as if I ruined her "hero" moment. She said they'll look over the cameras and I asked does it really have to take 24 hours? She replied snotty again saying I dont know. Then I said "I just dont see why it has to take 24 hrs when he started looking at the cameras when I was at the facility" she said he has to look at it frame by frame for an 8 hr shift. Then rudely said "well bye". So not only is there a confusion on how many managers there are but it sounds like they also lost someone else's clothes too. They're the ones who lost my family's clothes and acting like I'm being a pain. UPDATE: Over 24 hrs later, they called me. This time it was the male again. Stating he looked through the cameras and my family's clothes weren't missing on their end. THAT'S PHYSICALLY IMPOSSIBLE! I gave them $73 in weight of clothes and DID NOT get that back! When I asked if I could see the cameras for myself, he replied just as snotty like a child "no" the fact that I had to correct him on his attitude toward me was very sad. I told him they lost my clothes so what are they going to do to make it right amd he suggested to file a police report against them. Everyone here needs to be evaluated again and given a course on customer amd phone etiquette. They think just because they don't have a big fancy job that they don't have to treat customers with respect. I swear I was talking to a 10 year old on the phone. Sad.

The place was clean and washer and dryers well maintained. I was able to get 3 loads washed and…read moredried in 1.25 hrs. Great place if you need a laundry service.

This review is in regards to the seamstress only. I took in a pair of pants to have hemmed. I…read morewaited 15 minutes past my appointment time. She pinned my pants and then I turned around a few times to look in the mirror and said that I wanted to check and see if I wanted to go shorter. She got mad and told me to get out. She yelled at me and said she would not do the job for me because I was being difficult and would be unhappy. I tried to explain that I just wanted to decide if I liked the length and she refused to listen and shooed me away with her hands while continuing to raise her voice and tell me to go. I've always been happy with the cleaners and Vinny is always friendly. I wish he had been there to witness this scene. Needless to say, I will not be back.

This dry cleaner has completely ruined multiple nice garments of ours. They ruined a cashmere…read moresweater. They ruined dress shirts. Don't expect them to take accountability, fix or repair anything, or cover the cost of the clothes they ruin. They have literally returned dress clothes with BRAND NEW STAINS on them that weren't there before. Never go here. They owe us thousands of dollars in ruined clothing

I've worked with a delivery cleaner for years and wanted to work with a company that was local to…read moreDublin, so I actually reached out to them years ago, but ran into a hiccup. I'm colorblind and hang all my ties over my suits and shirts so that I know what matches - so it's really convenient for me to be able to go into my closet and easily see all of my suits, shirts, and ties "looking at me" so that I can easily pick what I'm going to wear that day. I started working with Dublin Cleaners and the first shirts that came back were hung the opposite way - so that when I hung my clothes in the closet, all the shirts and suits "faced away" from me. It sounds pretty stupid as I write it down here, but I called in and asked someone if they could switch them around, but I was told that it wasn't possible. The machine apparently is built to put the hangars in the shirts with the hook facing right, so that was that. Again, it sounds dumb, but this was a deal breaker for me, especially considering the fact that I knew that the other company I'd previously worked with had already done a great job put the hangars on the clothes the way I liked them. Unfortunately they weren't local, but I ended up going back to them anyway... for a good 3 years. Then one day, Lonnie (the driver who comes through our area) saw me outside and stopped to talk. This was actually the second time he'd stopped me and he'd actually come to visit our home, knocked on the door, and spoke to my wife in the past as well. We got to talking about my little "first world problem" with the hangars and I explained that I was really happy with the other company I was working with, that they hadn't done anything wrong, and that having the clothes on the hangar in this particular manner was a deal breaker for me - and that I'd already tried to work with Dublin Clears before and was told they couldn't do it. To my surprise, Lonnie persisted and made it happen. I've been a happy customer ever since!

This is my first time experiencing dry cleaning for a garment and not only has it been a nightmare,…read morebut I feel like it's extremely unprofessional on their end and frustrating for me. I dropped off a jumpsuit on 10/2/2023 for a wedding I was going to on 10/7/2023. The ticket gave me a completed promise time of 10/6/2023 at 5pm. I go back to pick up my garment on 10/6/2023 and was told it's still being worked on and won't be finished until 10/9/2023, which is after the wedding. I was told by the front that it was still being cleaned at the corporate location and I could go there to pick it up since they would expedite it. 20 minutes later, I get a call saying they wouldn't have it ready. Fast forward to 10/9/2023, I called to store to see if it was completed. I was told it wasn't and that "they don't know" when it'll be done.. then they admit that the garment is lost. The front desk person gave no type of apology and just wanted to defend vs. listen to the issue of being given 2 different promise times that haven't been accurate. At this point, I requested to speak with management and voiced my concerns. I was told this would be investigated for them to find my garment and that they would reimburse me if they can't find it. I get a call for follow up from them saying that they're still watching the tapes. A week after that, I reach out since I haven't heard anything. I spoke with management again, who said they'll send a check to reimburse my garment since they still cannot locate where it went. I gave them my information to complete this process and was told I should receive my refund in another week. It's been two weeks and I still haven't received anything. I've called to management twice last week and was only able to leave a voicemail, still haven't received any type of follow up. I called and spoke with someone over the weekend, who said they'll refer my message to management so we'll see if it happens..

They have these new self service kiosks. Though they are neat it completely strips the appeal of…read morethis cleaner and totally changes the vibe. The old school interaction of being able to go in, talk about your garments, hand them off is no more. The small business mom and pop feel has been stripped completely now with the Columbus Dry Cleaning & Laundry Services franchise updating to no contact and current tech. Drop off experience went ok after I figured it out. When I returned the return kiosk froze and I had to get someone in the back to help and manually process the payment. Then go back and wait for the automatic vending of my clothes. Just not a fan but better than not having a dry cleaning option. Pricing was $42.59 after tax for a Jacket and a Suit Jacket. Hoping future experiences will be more seamless and I am sure I'll adjust to change but will miss the personal Ross Cleaners feel.

Production was able to find the missing piece a few days later... Just grateful for that to say the…read moreleast. Happy things worked out in the end. Hoping everyone has a Happy New Year in 2026 :) Lo Siento Tia esta Bien gracias Thank you

Phenomenal service!!!!! So professional and on point. Quick turnaround time. I have complete…read moreconfidence in the work they do!

Overpriced! Sweaters shrink when dry cleaned. Prices go up frequently. Not worth the cost. Phone…read moredoesn't work either.

If I could leave fewer stars I would, everything dirty, the tables, the chairs they expect you to…read moresit in to wait for your things, the tables they want you to fold things on, the washers and dryers themselves. When their machines don't work and eat your money no one wants to do anything about it, I contacted the number for the person who was supposedly who we were supposed to call with any issues, but the woman on the phone complained saying that she couldn't do anything more than what we had done and she suggested trying another machine, she said she was going to call the owner to see if maybe they had some spare change when I told her I wanted the money back for the machine that did not work. She was complaining to me that she did not want to have to walk all the way down here super unprofessional and basically said there was nothing she could do about it. You're offering a service via these machines that do not work, you would think you could do something about that.

I don't really know how the prices here compare to elsewhere- I think it's maybe a touch on the…read morepricey side but it's probably a case of you get what you pay for, and it's worth it! If you value cleanliness and a friendly, helpful, happy community atmosphere, anyway! The attendant was attentive and helpful and gave valuable advice regarding what size of washer would be a good value and be able to tackle multiple of my loads of laundry in one go. When it came time to empty my washer a kind stranger volunteered to give me a hand because I was wearing my sleeping infant daughter in a sling and awkwardly working around her. So kind. It's busy in here but no one seems grouchy about waiting, and most people will meet my eyes and smile back. I like that there are different washer and dryer types to choose from (there are both front load and top load washers, and some great big and some regular sized) and that the larger machines accept payment from cards. I love that there are live plants inside, what a nice touch! My only note about how the environment could be improved is that it could maybe use a couple more chairs and that the chairs would benefit from someone taking a magic eraser to them. Everything else in here is grunge free and looks very clean and well cared for! It's summer time now and it is a little warm in here, though. There is one fan running near the front to help but fair warning, you'll likely start sweating while you wait for your laundry. Overall I'm having a very pleasant experience and am grateful. I definitely recommend this friendly clean laundromat to anyone!

10 out of 10 will come again...the stay is friendly and helpful, my Suit and Jacket was done on…read moretime for an event

Do not take your clothes here! They left Blue streaks stains on my clothes. They created new stains…read moreon my clothes and couldnt get it out. They ruined my dress shirt!!! This is the second time they have done this to my clothes

I brought in a very valuable quilt and requested it be laundered and that they please check for…read morespots. When I went to get it, I asked if it had been laundered and it had been dry cleaned. when I said I was unhappy with that because I did not want it dry cleaned, he said well we just do what's on the ticket. While this person was very polite, they didn't offer any apology or seem concerned either. but the guy who originally took my order could'nt have cared less. So never going back there!!

My interactions with the staff have been positive, and I appreciate their friendly spirit…read more Recently, they empathetically understood my situation and referred me to a laundromat instead of charging me for an expensive and unnecessary service. I also find the drive-through window very convenient.