1. SV Collections

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Services - SV Collections

Clothing alterations

Clothing mending and repair

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8 months ago

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T J Maxx

T J Maxx

(15 reviews)

$$

If I'm riding by a TJ Maxx, I got to stop! This is a good one. It is big, has lots of parking and a…read moregood selection of clothing and housewares. Prices were good! I bought yoga pants for $16.99 and a dress for $29.99 The cashier was friendly and super nice.

I loved this store up until today's visit. Vivian has a disgusting attitude and is very…read moreunprofessional. I don't think I have ever had a Tjmaxx associate with ZERO customer service skills. I was having a great day today, ran in during my lunch break to pick up a few items and do some returns. Marlene who was next to Vivian's register was useless. She saw me next in line after her customer already left, but she didn't call me up next. She engaged in a conversation with Vivian, then turned away, to check something out behind her (completely ignoring the line!!!!!!!) The line was building up, Shawna even asked for assistance over the loudspeaker for other registers to open up. This unprofessional, careless behavior was apparent to the customers who were in line waiting to get called!! Finally Vivian's customer got done, and she proceeded to call me up after another conversation with Marlene. As I approached Vivian, I said "hi how are you?" to which I didn't get a response. I then explained to her I have 2 returns and a purchase. 1 of my items wasn't on the receipt so Vivian threw it back towards me on the counter, saying "I can't do this one, it's not on this receipt" I told her this is the only receipt I was given, it was all 1 purchase. Turns out the associate that was helping me last week when I was purchasing these items, never scanned it! But that is my fault somehow????? Shouldn't she be thankful I brought the item back, instead of just keeping it?? What is wrong with her?! After my returns were finally completed (because Shawna came over and helped fix the issue) because she needed help from everyone. Seems like she is incompetent to even do her job. Vivian then scanned my water bottle and another item that I purchased, she again threw it into my bag. Who throws things?? Was she never thought how to handle customers?? She is an adult who should know the basics of customer service. I had to check to make sure my bottle didn't have dents from the impact of how she threw it. This behavior was unnecessary and unprofessional. I am disgusted.

SV Collections - tradclothing - Updated November 2026

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