I have been a customer for the last few years, particularly prior to the pandemic when I was in need of regular suit and shirt pressing and cleaning for work. The woman owning the establishment has always seemed a little scatterbrained, but I never had an issue until this summer. The establishment has a 90 day policy for pick up, which basically says they are not responsible after 90 days for anything lost. Covid obviously warranted less regular pick up given the need to press and pick up suits wasn't as demanding. Knowing the 90 days was approaching, my wife went to the shop to pick up a $400 suit, however the owner could not find it. I returned after tearing apart our closets, thinking perhaps I was mistaken and picked it up... This was something the owner suggested, so to be fair to her we thought to look around just in case. I returned a week or so ago and asked about the suit. The owner checked her system and said my wife had picked it up, which was 100% not the case. I got my wife on the phone to help sort this out and she confirmed she did not pick up the suit. The owner was flat wrong. This is when the owner had what I would describe as a "planned breakdown" (Oscar winning acting likely from years of moments like this with customers), complete with shouting and accusations that I lost my own suit and was blaming them, despite having the ticket and returning a second time. She blathered kind of hysterically about her house being broken into and jewelry being stolen, and why "we're all these people doing this to me." (wtf?)
I sought to reset and very calmly asked that they look again and even turned to the owner's employee, an older bearded gentleman, for some help in sorting this out. It got to the point where the owner ignored my very presence and I had to just walk away. After watching all of this happen it occurred to me, they have a really terrible system of organization (numbers, tags, a broken database that gives the wrong info). You will notice this when you walk in -- there are literally lines of clothes sectioned off in various ways, the track with clothes hung, piles of garments and a level of dirt and filth behind the register-- lots of chaos. I should have known better. Still, I'm glad I didn't raise my voice or make threats because I realize how empty it would have been, given their "couldn't care less" attitude. I am out a $400 suit and the only thing I can do is post this review in the hopes that customers try different places and don't take a chance here.
I've gone to nearby "400 Dry Cleaners" located on Main Street in Maple Shade across from the yogurt stand and would recommend their business. They opened after I started going to VIP or I likely would have started and stuck with them. read more
