Don't come here unless you are prepared to do battle with the owner, Chris. Very disrespectful to…read morewomen customers...angry & yelling. He was extremely defensive when I asked about the fuel pump that was replaced for the second time in 7 months. Surprised they have ANY customers!!

I have used Stearns M-15 Garage several times now and I HIGHLY recommend them. Honest, friendly,…read morethorough and reasonably priced.

This dealership has been the worst experience I've had in 35 years of leasing new cars. I recently…read moreleased a brand-new 2025 Jeep Grand Cherokee Hybrid from them. After just a few days of driving, I noticed a serious issue with the air conditioning--it doesn't cool the car properly, even when it's on full blast. I brought the vehicle back to the dealership two weeks after the lease began to have it inspected. They told me there was nothing wrong with it and that there was nothing they could do. So now I'm stuck with a vehicle that doesn't work as it should, and if I want to get out of the lease, I'd have to pay $3,500 out of pocket. I've been leasing new vehicles for over three decades, and this is by far the worst car and the worst customer service I've ever experienced--from both Chrysler and this dealership. Extremely disappointed.

Bought a 40 thousand doller truck from al serra back in December only had vehicle for on week had…read moreto takin it in for new headgasets when ask for a pressure test on colant dealer ship management and sales men laid to me and said it was going to be 1200 dollars when all it is a hounded dollars for this test and this test would tell you if there was any exhaust fumes. Runing in the colant system. Dealer said they put new front end in this truck and they could work on the price. Both ball joints had to be replaced after them saying it was safe to drive it was not people the balls joints are really important for fornt end components and my mechanic. Had to redo the front end work that the dealership did for all you hard work peole out there stay away from this place. Repairs i had to frok out of pocket over 5500 dollers all said and done in the frist week we had the truck. 40 k never go here the top manger of this place he is absolutely a scam artist that you alserra for makeing my family surfer even hader in a allready had enough times dont be next thy do not care about your safety or what f financial burden they put on your family please dont be next

Ellery exceeded my expectations! No pressure to buy, quickly answered questions, friendly and…read moreknowledgeable. I can offer her and the dealership and unqualified endorsement. Bought a cool golf cart and traveled a long way to do it.

I've gone through 75 North Auto sales for my last two vehicles. Everyone here is extremely…read morefriendly. Ellery was able to help me find a vehicle that worked for me. You could tell they went the extra mile to make sure they found the right vehicle. Even picking me up from Enterprise. Thank you!

I bought my first care from Al Serra this past June. The guys in the Used Car area were AWESOME!!!…read moreJJ was the person who sold me the car and was fund and great to work with. His co-worker/buddy Cruz helped him frequently on my case and was such a pleasure to work with as well. I was shocked to see the team-work between two guys at a dealership. They both went above and beyond, truly listened to what I needed/wanted, did not pressure me, answered all of my questions, and gave me their honest opinions. I ended up buying a brand new car. I also want to give a huge thanks to one of the managers Jason for also assisting me and treating me like a person and not a number. Lastly, John who sits in the front as a manager was sooo awesome too. He was so fun and made me feel like family. When I had to wait longer than expected, he accommodated me in a very special way. All of these guys are 5 star people and I would recommend them to anyone. I deducted one star due to the issues with the coordination of my sale with the Honda bldg. This review started off at a 2 star due to the amount of time that was wasted & number of trips I had to make up there due to delayed issues from the Honda bldg. Rob, the manager of the Honda bldg. ended up meeting with me, listened and validated my concern with my experience. Rob agreed to comp me something I asked for with no issues, leaving me feeling heard, satisfied, and compensated for my time. Therefore, I give the overall experience a 4 star. Thank you all! Lyndsey :)

I don't think I can convey how nervous I was to be used car shopping. I've had the same car for 7…read moreyears and I bought it used from a friend. My last used car dealership experience was in 2011 and it was a nightmare - so I was understandably hesitant to walk into Al Serra Pre Owned Vehicles. That feeling went away almost instantly - the salesperson I worked with (Justin F) greeted me with such genuine enthusiasm and seemed excited to find me a car I loved. Finding the car was easy - I was a difficult buyer to get approved for financing, though. Justin and Roby in billing both were so patient, kind and helpful. I felt like they really fought for me to be approved and ultimately they succeeded and were able to go above and beyond expectations with terms etc. I made sure to let them know in person, too, but I hope they see this review so they can hear it again - THANK YOU SO MUCH! I felt taken care of, appreciated and seen as an individual - not just another customer coming through the doors of a very busy dealership. I appreciate the positive experience and beautiful car I was able to drive away with!

Gary and mark are fast, professional, and turn out excellent quality work at reasonable prices,…read morehigh quality repairs and easy to communucate with

We had them work on our Jeep wrangler after an accident and they did a fantastic job, kept us…read moreinformed on parts and timeline and had it back to us in no time , after their service I will definitely come back here.

Charged me $20 for a code read and tried telling me my car is undrivable and a piece of junk. Tried…read morelaughing at me and when I asked "would you like some context about the car?", he goes "no." Tried making me feel stupid and when I told him I KNOW it's my EVAP, he goes "No, it's your wheel bearing and suspension." *cue EVAP code on the code reader* Idiots. Immediately went to my regular mechanic for a second opinion and he turned off my check engine light, explained the problem, added steering fluid, test drived it around the block, AND cleared me for my road trip. ALL FOR FREE. If you can make the drive out to Madison Heights for Veterans Auto Repair, do it!! Nicest guys ever, unlike these idiots.

My husband and I Always Call Hector Garcia at American Auto Works When something goes wrong…read morewith our vehicles, Hector and his crew always do a great job for us he gets us right in and out fast and it's fixed right the first time don't have to keep going back for the same thing. Hector and his wife and family are great people Not only for the professional job that they do in their business but also great friends to know. Thank you to all for what you do Harold and Diana Wisner

Had them put an engine in. They didn't hook the AC back up right and all the freon has leaked out…read more Talked to them about it. Was told they did nothing wrong.

We took our daughter's car here for some repairs and they couldn't have been nicer or better to…read morework with. We had a few glitches and they immediately took care of everything and showed exceptional integrity. We will definitely return and highly recommend Church and Sons to anyone looking for auto repairs and maintenance from an honest business.