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O'Reilly Auto Parts

1.0 (1 review)
Closed • 7:30 am - 9:00 pm
Updated 2 months ago

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4 years ago

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Batteries Plus

Batteries Plus

(10 reviews)

$

So, I bought the extra expensive $42.39 Duracell cellphone battery for the Samsung Galaxy, because…read morethe salesman pointed out to me that it was a lifetime warranty. A little over a year it refused to charge properly using the Samsung's own charger. Shortly after this it bulged out a half inch in all directions. I let it sit around for another 10 months before I went by the store again. The 2 new salesman told me that the definition of "lifetime" is the battery's lifetime, which can be any arbitrary number - not "as long as you own the battery." THIS IS CLEARLY DECEPTIVE PRACTICE AND DESERVES LITIGATION JUST ON PRINCIPLE.

I am very disappointed to have to write such a negative review as I and my whole family has been…read moreusing this store, based on my strong recommendation, for years. Unfortunately, after a recent negative experience with the Burton Michigan Store, my whole family will no longer be using the store. The store markets the fact that they will check and replace cell phone batteries. They "tested" my phone charging port three times, only to conclude that a new battery was the issue. Trusting them that this was the case, I authorized a $50 cellphone battery replacement After one day of no improvement, I brought it to their attention again, another "test" was done, and of course they sold me a $20 power cord. A day later after this did not help, I returned to the store an OBSERVED the "test", which they FINALLY concluded that "oh ya it isn't charging". Now I am stuck with $75 worth of battery and cord that they will not take back! WOW! (I guess they figured out that there was nothing more they could sell me. I will take comfort in telling everyone I know about my experience, so they too may avoid this experience at this store.

Batteries Plus

Batteries Plus

(7 reviews)

I needed a new battery for my iPhone. I made an appointment on line; it took a few days for them…read moreto get my battery. At my appointment time, I was promptly taken care of and 40 minutes later my phone was as good as new. It was service with a smile, and I appreciate the great customer service.

Purchased a new battery they only had one the lady in the Saginaw's store took my name and number…read morewas supposed to call me thursday this was Tuesday when I made my purchase I waited all day Thursday for a call back I called a few minutes after 7 they did not answer supposed to be open till 8 pm . I called the bay city store they had one battery and no request for it to be shipped to the Saginaw store I requested a call back from the store owner. I called the Saginaw store Friday the lady said she did not remember she was supposed to call me back thursday did not remember to get the battery shipped from the bay city store the she said you can drive to the other store and pick it up I asked her why she didn't follow through on my request I asked again for the owner to call me back the store person in Saginaw threatened me to be trespassed because they lady could not answer why my request failed., she did not offer an apology her actions or inaction. I called the bay city store and asked if the battery was shipped to the Saginaw store he said the truck had left and had no knowledge of the battery request I asked who would know he said the store owner store owner did not provide any details about the battery request to the Saginaw store or the bay city store I asked again for the owner to call me back he has not responded.I will not be purchasing any more batteries from this owner, no follow through no offers to give a discount for the store mixups this is the owner responsibility.

O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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