I popped into the store in a hurry, as I am from out of town, and we were on a brief shopping…read moreexcursion. He was with a customer, so I started to walk out, and he asked me what my situation was, asked the customer if they could hold on for a second, and quickly solved my problem with a unique workaround I wouldn't have thought of (my iPhone wouldn't let me click on any links sent to me). I was SO happy as this had been a huge problem for over a week, and since I was traveling, I did not have time to find an Apple store to get it fixed. He didn't even charge me! I'm a huge fan because of his great customer service and creative solutions.

Ken partially took apart a laptop computer that would not power on, for an older gentleman that…read moreknew nothing about computers. Told him it was the mother board and over $700 to fix. So that gentleman left with the computer and brought it to me to recycle. I said I would take a look at it. When I opened it up, it was missing 3 parts! The RAM, the thermal pads and the WWAN card. He did NOTHING except argue that it wasn't his problem. BUT ... it was under warranty and he also said it wasn't his responsibility to look any of that up. It would have taken 1 MINUTE to look it up! This is a $4000 computer! He said it was not his responsibility to give advice to those that don't have any knowledge of computers. As a professional, it is definitely a person's responsibility to have integrity and offer the best service possible to your customers! Never take your devices there if you don't have any knowledge of them, as he will rip you off right under your nose!!

I mean I come here to get my exchange of ink cartridges for something like a third of the price I'd…read morepay to get them new (and it's greener- a bonus)... but really it has a lot to do with the bulldog behind the counter. That's not a euphemism- there's an actual bulldog that comes to work with its owner here. And I find that adorable.

Great customer service and knowledgeable staff. I have used them for years to get refills for my…read moreinkjet printer and laser tone as well.

My brother and I came by here since he had to return some shoes. They have a huge selection. I…read morepurchased a few items while I was here. You pay a little cheaper than regular stores but not by much. The service was quick.

We always go to Nike Store at Birch Run, l needed a light jacket for golf, Adri was very helpful,…read moreespecially opening a Nike account, she was great , a 10 of 10, l went to discount shops shoe area, Otis helped find me a 10-1/2 Air Zoom, as l went to check out Blake & Adriana helped to make sure my Veteran discount was used. The Nike Team at Birch Run deserve accolades for going above & beyond helping Seniors. Keep up the good service, we appreciate it. Thank You

Horrible experience. I bought a pre owned ring that had to go out for repairs in the first 2…read moreweeks. After months we get it back still loose. We send it back 4 more times and still nothing. Now I want a return they say its been to long even though it was in their posseion the first 30 and 60 days. They have refused. Gave me the run around and completely lied to me to get me to leave the store just to come back again to find out nothing has changed.

Outstanding customer service. I had some jewelry cleaned and it was beautiful when I received it…read moreback. The sales girl was very knowledgable on jewelry and was able to answer all of my questions. I have a watch tthat I need a battery replaced in and I will definately be bringing this to Zales Bay City in the future. The store was clean and very organized and I didnt feel pressure to purchase another item like many of the other stores that I have been to.

Had a good experience here when ordering Spiderman 2. Before I bought it I wanted the know the…read moreprice so I called and asked them how much it was $40 bucks, I was like "Heck yeah beats paying 70" went there got it but it said $55 so asked the guy there and told them I called today and was said it was $40. He heard my story and believed me without asking questions. Now he might have known I was the same guy but either way it doesn't matter he was the coolest guy there and believe me you won't believe how long I was looking for this game. Great place filled with honest and cool people. Side note: Now you might think I'm lying but pls I'm 100% being honest here so pls just try to take my word for it. I wouldn't be lying if I were making a review on them.

They screwed Nephew out of a keyboard and a mouse. They had their credit card compromised (so they…read moresay) and they had him wait five months waiting for the system to be made, while the people that answer their phones had no they lost his order for FIVE months, Once he spoke to the person who does the work clue what they were doing and got the system made, they quoted him a price five months ago, (now it's six months) and price went up and they gave him no keyboard or mouse like he was to get. I'm helping him by reporting this to BBB and Michigan's Attorney Generals office. Shame on them. This happened at the Bay City store. Were going to speak to our lawyer too. This is just wrong. The people behind the counters' know nothing, and strung him along for five months. He was even told not to talk to them and ask for the people who make the system's. This place should be ashamed of themselves. But of course their not.

I had two iPhones with cracked screen's worked on this summer. They replaced the screen & placed a…read morescreen protectors on both. BOTH phones suddenly locked up and would not work at all after the repair (1 within 2 months, 1 within 1 month). I in to question what would be the reason for this...as is seemed awfully coincidental that they both phones suddenly stopped working altogether within weeks of undergoing a repair. I was dismissed, and they refused to refund the cost of (at least) 1 of the repair jobs. The reason for no refund was that the phones had cracks in the screens. I just don't understand how both phones worked for a LONG time with a cracked screen previously, but after the screens were replaced. I find it very hard to believe that it had nothing to do with the screen replacement. I won't be back, nor will I recommend this shop to others.

Lobe Mr. Moustache! My daughter dropped her iPad so we popped in to get a new screen. They were…read morefriendly, fast, and reasonable. Love the decor in the shop, too.

f I could give iCare Repair less than one star I would. My phone was promised in 2 weeks. After 5…read moreweeks, my phone was finally returned. They told me it had been fixed 10 day earlier but was failed to be returned to the store. When I went in last night, I was told my phone was not able to be repaired. The District Mgr and the COO both told me conflicting stories. I'm not certain that anything was done to my phone. They "graciously" didn't charge me for not fixing my phone or did they fix it? Nobody knows because they all gave me different excuses and were caught in multiple lies. Everyone I spoke with pointed the finger at someone else. After multiple lies again last night, I got the following email: Mark, Let me start out by stating how sympathetic I am that you had to wait an extensive period to receive information and to retrieve your phone. I know that I personally would be upset if I had to go through your situation. After further investigating your case, lack of communication between our Midland location and our soldering facility was the result of the time delay. As I mentioned over the phone, this is a new unique service that we have provided to our customers to distinguish our company apart from our competitors, which most (if not all) competitors in the Midland area do not provide the service you have received. Due to the significance and the relatability of the case, I will be meeting with my top managers in the company this next week to discuss and learn from this unfortunate experience. I will be adjusting certain policies and procedures that relate to the transfer and communication of solder repairs. From this, our company will evolve to provide a higher standard of customer service for solder repairs. I am sorry if in the process of all this, we have lost you as a loyal customer. I hope that you will soon come to understand who we are and what our values are as a company and as a team. The outcome of the case, as I know it to be, is that you have not been charged for the solder repair, your phone is currently functioning properly, and you have submitted your experience online. Considering the outcome, the owner and I do not see how it would be advantageous for any parties involved for further discussions about the case. Please inform me by email if there is anything else that the owner and I should know moving forward. I appreciate your patience, Brandon Brandon | COO Here is my response to this company: I agree there is nothing else to be done. Your company has repeatedly shown a complete disregard for honesty and transparency in their business practices. The complete lack of consideration for promised communication between customers and your business was shown time and time again. Each time your company failed. In fact, your subordinates and company showed exactly who they are in this entire process. They do not care about how they treat the people that keep them in business. I told you many times I was repeatedly lied to and even told that nobody higher up in the company would talk with me. You did it again multiple times last night and again in this email. That says a lot about the people involved. Your email mentions doing the repair for free. Well, I am not certain that anything was done as you stated in my first conversation with you that the phone had been repaired approximately 10 days prior but for some reason had not been mailed out. Yet, last night, I was told by you and one of your subordinates that the phone was not repairable. In fact, you told me that multiple times. Certainly you should see why I question what if anything was done and what the actual truth is about anything that was done on this phone. You told me that it may work for a short -time or it may work for years- or something to that effect. Obviously, if nothing was done, I should not have been charged. See why I question everything your company has told me? One person told me the phone was picked up and driven to Lansing, and others tell me it was mailed. One tells me it was fixed, another tells me it wasn't able to be fixed. Notice the theme here? What sets you apart from your competition is the complete lack on integrity of everyone except for Megan (the young lady I chatted with online) that has been involved. Every single one of you lied to me. Every. Single. One. You stated above you hope I come to understand who we are and what our values are as a company and as a team. Oh, I have. You have all made it crystal clear to me the sheer lack of integrity of your company. Your values are to lie, offer weak excuses, over-promise, under-deliver, and blame each other. Not one person has taken the accountability for the utter disaster and waste of time I was put through. Dan Peabody (the owner) will not even take the time to listen to a customer that has had an exceptionally horrible experience or that is claimed. Go somewhere else.

Very friendly and knowledgeable staff. Bo and Zac were very helpful! They replaced the screen on my…read moreiPhone 6s Plus in less than 20 minutes. Very conveniently located inside the mall. Clean store with a good selection of accessories as well. Highly recommended.

This is a great company to do business with. Reliable and offer several several services like…read morewarehoising in central Michigan, TL and LTL Transportation.,

This is the worst place I have ever worked.The trainer for my job expected me to know everything…read morethe first day I worked.The job is loading the semi trucks f or nexteer.They have cameras everywhere in the building.This place is more like a jail then a working environment.Also I dont think they like white people.Their trainer Cortez yells at you when you ask him a question.Also. they drive the lift trucks so fast somebody is going to get ran over.