Dropped off a simple job and was told they would call me when it was done. After three days no call…read moreand when I called them I was put on hold for 20 minutes. I had to call them back and was told they couldn't find my order. What made it worse was the indifferent attitude they had.

Sunday 2-25-2018…read more Every associate in the store offered their assistance at one point during our visit. It was a slow day so the store wasn't busy at all. We described what we needed and were told exactly where it could be found.

I would not recommended this place. I took my phone in for a screen replacement, he ordered a knock…read moreoff screen witch was the wrong color and my front camera was blurry when I got it back, one day after having it the back cover to my phone was falling off the phone. I took it back to the store to report the issues I was having, I was told the new screen I spent $185 on had a scratch on the screen and it would cost more to get the proper screen, and he was unable to put the back cover on properly because the antenna was in the way! He then tried to sell me one of the phones they had instore for sale lowest cost of $600. or he could refund my money an give me my phone back without any screen at all!!! I did not have $600 for one of the phones he had to offer and still owed $450 on the phone I brought to him to be repaired and I was not sure if another repair man would work on the phone without any screen at all!! so I felt trapped. He then added tape to the rear cover and sent me on my way. Another day goes by and the phone will not charge properly and the screen went black, I went back again "remind you driving to Saginaw from bay city with gas at $4.19/gallon".. he was able to get the screen back on and gave me a fast charging charger.. witch did not fix the charging issues I was having... told me the screen was non refundable now and there wasn't anything else he could do but offer to sell me a phone that he had available.... now a month later the phone will not read any sim card and I have no service, still does not charge properly when I can get it to charge, The back cover is falling off, antenna hanging out, and the touch don't work on the screen....My phone is now in worse condition now then it was when I took it to be repaired!!! I am beyond disgusted with my experience here!!

I normally have Jay fix my phones and he's done pretty good the last 3 years, the new guy he has in…read morethere messed my phone up and now it glitches all the time. I am on unemployment because of the shutdown and I am a waitress and lost my job and my phone glitched and pressed the wrong button so now I cannot receive the money that supports me and my infant. Not good on you guys at all

Extraordinary and prompt service. Replaced iPhone's shattered screen on same visit. They are very…read moreprofessional, polite, Saved me a lot of money and We are very fortunate to have them around.

My husband purchased a car battery at this location and we believed the battery was still under…read morewarranty. My car would not start and I called the store after we determined the battery was not holding a charge. The owner, Tom, was able to look up the receipt using our phone number. Tom then removed the old battery and replaced it with a new one for me. This was done without a charge for the installation or the warrantied battery. This was excellent customer service. I would highly recommend getting your batteries here!

I had two iPhones with cracked screen's worked on this summer. They replaced the screen & placed a…read morescreen protectors on both. BOTH phones suddenly locked up and would not work at all after the repair (1 within 2 months, 1 within 1 month). I in to question what would be the reason for this...as is seemed awfully coincidental that they both phones suddenly stopped working altogether within weeks of undergoing a repair. I was dismissed, and they refused to refund the cost of (at least) 1 of the repair jobs. The reason for no refund was that the phones had cracks in the screens. I just don't understand how both phones worked for a LONG time with a cracked screen previously, but after the screens were replaced. I find it very hard to believe that it had nothing to do with the screen replacement. I won't be back, nor will I recommend this shop to others.

Lobe Mr. Moustache! My daughter dropped her iPad so we popped in to get a new screen. They were…read morefriendly, fast, and reasonable. Love the decor in the shop, too.

f I could give iCare Repair less than one star I would. My phone was promised in 2 weeks. After 5…read moreweeks, my phone was finally returned. They told me it had been fixed 10 day earlier but was failed to be returned to the store. When I went in last night, I was told my phone was not able to be repaired. The District Mgr and the COO both told me conflicting stories. I'm not certain that anything was done to my phone. They "graciously" didn't charge me for not fixing my phone or did they fix it? Nobody knows because they all gave me different excuses and were caught in multiple lies. Everyone I spoke with pointed the finger at someone else. After multiple lies again last night, I got the following email: Mark, Let me start out by stating how sympathetic I am that you had to wait an extensive period to receive information and to retrieve your phone. I know that I personally would be upset if I had to go through your situation. After further investigating your case, lack of communication between our Midland location and our soldering facility was the result of the time delay. As I mentioned over the phone, this is a new unique service that we have provided to our customers to distinguish our company apart from our competitors, which most (if not all) competitors in the Midland area do not provide the service you have received. Due to the significance and the relatability of the case, I will be meeting with my top managers in the company this next week to discuss and learn from this unfortunate experience. I will be adjusting certain policies and procedures that relate to the transfer and communication of solder repairs. From this, our company will evolve to provide a higher standard of customer service for solder repairs. I am sorry if in the process of all this, we have lost you as a loyal customer. I hope that you will soon come to understand who we are and what our values are as a company and as a team. The outcome of the case, as I know it to be, is that you have not been charged for the solder repair, your phone is currently functioning properly, and you have submitted your experience online. Considering the outcome, the owner and I do not see how it would be advantageous for any parties involved for further discussions about the case. Please inform me by email if there is anything else that the owner and I should know moving forward. I appreciate your patience, Brandon Brandon | COO Here is my response to this company: I agree there is nothing else to be done. Your company has repeatedly shown a complete disregard for honesty and transparency in their business practices. The complete lack of consideration for promised communication between customers and your business was shown time and time again. Each time your company failed. In fact, your subordinates and company showed exactly who they are in this entire process. They do not care about how they treat the people that keep them in business. I told you many times I was repeatedly lied to and even told that nobody higher up in the company would talk with me. You did it again multiple times last night and again in this email. That says a lot about the people involved. Your email mentions doing the repair for free. Well, I am not certain that anything was done as you stated in my first conversation with you that the phone had been repaired approximately 10 days prior but for some reason had not been mailed out. Yet, last night, I was told by you and one of your subordinates that the phone was not repairable. In fact, you told me that multiple times. Certainly you should see why I question what if anything was done and what the actual truth is about anything that was done on this phone. You told me that it may work for a short -time or it may work for years- or something to that effect. Obviously, if nothing was done, I should not have been charged. See why I question everything your company has told me? One person told me the phone was picked up and driven to Lansing, and others tell me it was mailed. One tells me it was fixed, another tells me it wasn't able to be fixed. Notice the theme here? What sets you apart from your competition is the complete lack on integrity of everyone except for Megan (the young lady I chatted with online) that has been involved. Every single one of you lied to me. Every. Single. One. You stated above you hope I come to understand who we are and what our values are as a company and as a team. Oh, I have. You have all made it crystal clear to me the sheer lack of integrity of your company. Your values are to lie, offer weak excuses, over-promise, under-deliver, and blame each other. Not one person has taken the accountability for the utter disaster and waste of time I was put through. Dan Peabody (the owner) will not even take the time to listen to a customer that has had an exceptionally horrible experience or that is claimed. Go somewhere else.

Very friendly and knowledgeable staff. Bo and Zac were very helpful! They replaced the screen on my…read moreiPhone 6s Plus in less than 20 minutes. Very conveniently located inside the mall. Clean store with a good selection of accessories as well. Highly recommended.

Marco at Emergency Phone Repair is honest, very knowledgeable, and genuinely helpful. He takes the…read moretime to explain what's going on and doesn't cut corners. You can tell he cares about doing the job right, and that's why I feel confident recommending him. Mike K

Water damage. Marco replaced the display and check and cleaned it all up. Put in a new battery too…read more He is the BEST. HONEST and fair!!! I would give him a 100-star review, If I could!!!!

It's difficult to find a guy like Andre at Gadget Guys Tech - who is dedicated to solving the…read moreproblem, is dependable, responsive and so good at explaining what the tech issues are- plus he is so patient! he worked on solving my folks' landline phone problem -- and we are so thankful we found him!!

My iPad wasn't holding a charge very well and eventually stopped charging altogether. I searched…read morefor a local repair business since the device was no longer under Apple Care. It was a stroke of luck that I found Andre at Gadget Guys Tech! The service was professional, quick, and affordable. He replaced the battery and my iPad is just like new. Highly recommend Gadget Guys Tech for your technology repair needs.

I don't write many reviews, but Dustin went out of his way to help us. He completed the job…read morequickly and the phone works great. Dustin was friendly and professional. I would highly recommend Instant Phone Repair.

Cracked my glass while "fixing" my phone. Said it was like that. Won't fix it without a charge. I…read morecan see little tooling nicks on the edge of my phone from where they where lifting the glass out and one happens to be right by the spider crack they caused. Take responsibility for your work, mistakes and all. So $140 later and my phone is worse off than when I brought it in.

Had a good experience here when ordering Spiderman 2. Before I bought it I wanted the know the…read moreprice so I called and asked them how much it was $40 bucks, I was like "Heck yeah beats paying 70" went there got it but it said $55 so asked the guy there and told them I called today and was said it was $40. He heard my story and believed me without asking questions. Now he might have known I was the same guy but either way it doesn't matter he was the coolest guy there and believe me you won't believe how long I was looking for this game. Great place filled with honest and cool people. Side note: Now you might think I'm lying but pls I'm 100% being honest here so pls just try to take my word for it. I wouldn't be lying if I were making a review on them.

They screwed Nephew out of a keyboard and a mouse. They had their credit card compromised (so they…read moresay) and they had him wait five months waiting for the system to be made, while the people that answer their phones had no they lost his order for FIVE months, Once he spoke to the person who does the work clue what they were doing and got the system made, they quoted him a price five months ago, (now it's six months) and price went up and they gave him no keyboard or mouse like he was to get. I'm helping him by reporting this to BBB and Michigan's Attorney Generals office. Shame on them. This happened at the Bay City store. Were going to speak to our lawyer too. This is just wrong. The people behind the counters' know nothing, and strung him along for five months. He was even told not to talk to them and ask for the people who make the system's. This place should be ashamed of themselves. But of course their not.