This morning my husband went into this store to ship a sample of our well water to a lab for fluoride level testing. I stayed in the car with our 6 month old who had just gotten 3 shots and was fussy and tired. My husband went in with the small box all ready to go but not taped up just in case he needed to reference the packing slip inside the box for the shipping address. The lab requires the sample be shipped the same day it is collected and by UPS or FedEx. 25 minutes, 85 rounds of "You are my Sunshine", 1 nursing session, and 2 diaper changes later, no sign of hubby. I give him a call to make sure someone hasn't held of the UPS Store with him inside..."Well, there is only 1 person in front of me, so it can't possibly be much longer." OK. Fine. It's gotta be done today. Thank the sweet baby Jesus, the baby falls asleep. 40 minutes later (Yes, you read that correctly, he was in the store for 1 hour and 5 minutes....to ship a 8 inch x 5 inch x 5 inch box...Seriously...) he finally comes out. So why did it take so long? Apparently when he went it there was someone already in the process of being checked out, there was 1 person in front of him that had a question, and then 2 more people in front of him that had to ship 1 box each. There was only 1 person working the store. There was no good reason for it to take that long, and there was no apology given for the ridiculous wait besides a very sorry excuse of "The day started bad." Also, the cost of shipping was exorbitant $13.25 for standard ground shipping to Indiana (I later checked on the UPS website to see what it would have cost to have it picked up from our home, it would have been over $2 cheaper...and I didn't even consider looking at a flat rate box which I believe UPS has these days...and the worker at the UPS store did not offer a flat rate option either.) Also, the worker had to enter our credit card information manually (twice). Seriously? It is 2014. You don't have a credit card reader?! But what really burns my marshmallows? The "lady" who worked there had the audacity to charge my husband a $1 taping fee!!! What the hell?? You make him wait over an hour to ship a tiny little box, then you use 3 tiny pieces of packing tape and charge another buck? I just can't believe you are still open for business. Terrible, terrible, terrible customer service and a very poor way to run a store that is supposed to be a partner to small business owners (hey, the commercials are pretty nifty, but this store must have missed the memo.) I very rarely post reviews about anything, but now I'm going to go copy this review to every business review website I can find. read more