Found Sutton Ford online while looking for a f150, made an appointment to see a truck I found and upon arrival the truck was not there, instead being used for a demo which was pretty inconvenient considering I made an appointment specifically for that truck. My salesman Anthony helped me find another truck and I went with that one- no problem he was very helpful. I had asked for a new tire to replace a damaged one on the truck and they replaced it with a brand new different style tire. I was somewhat alarmed by them replacing only one tire with the other three used tires having over sixteen thousand miles on them. Really would like to have all 4 tires the same and with more similar mileage on them. I'm not satisfied with that and believe they could have done better. Being a "car guy" I'm particular and spent a lot of money on this truck, it just doesn't sit right with me and I believe it's bad business to say the least. They did give me an extra key when I asked for a spare which was nice, but coming from a big dealership that I had found online with decent ratings- I expect much better and am disappointed. read more

This dealership by far has the worst customer service. They do not accommodate their customers. The service department employees particularly Erik are very dishonest and difficult to work with. This dealership deserves no star but in order for me to post this review I had to at least give one star WHICH REALLY SUCKS! read more

I bought a 2017 Mustang Perf Pack, brand new. The salesman was professional and worked quickly through the process. The car has been fine so far as it should be it's brand new. The financing went very quickly and I was in and out in an hour or less. I'm a little surprised to see the less than positive reviews but for me this place earned 5 stars. read more

I've been going to Sutton Ford for 30 years. More if you count the cars my dad has bought from here. The only person I've dealt with is Lester Parker and he is absolutely amazing. I just purchased my 7th car from him on Saturday, September 23rd. The process went smoothly and was in and out in about 1.5 hours. I've never had a problem with cars at Sutton Ford. The first Sutton Ford I purchased was the one in Olympia Fields, IL and it was just as great. I highly recommend them and please ask for Lester Parker. He's the best!! read more

I live out of town but chose Sutton Ford because both my parents bought cars from them with great experiences. I worked with Anita to get an F150. She was able to find it and hold it for me. It was exactly what I wanted down to the last detail. We actually purchased the vehicle over the phone and by mail which was rather painless. I've Been driving the vehicle across the country the last 2 weeks and it's awesome. This has been a great experience and I highly recommend working with Anita Sutton. read more

Let me paint you a picture of my experience with Sutton. They allowed a pregnant woman to drive off the lot in a snow storm with out having their " CPO" vehicle inspected by a mechanic. They checked all the boxes saying it was inspected sure.. just to get the financing and to get the vehicle out the door. My tire pressure was low all fluids in the car were low and leaking oil. The car had absolutely no windshield fluid. I had to fight to get a second key.They called me to schedule the inspection a week later then gave a me a rental for the 5 hour wait. The rental had low tire pressure as well. This place is a joke. They rope you in with low prices and then tack on another 1900 in paint and windshield protection. The whole experience here ruined the car buying experience for me. Nothing was explained after the inspection. No paper work was given as to what was done during the inspection. I expected more from a top sales and customer service company. But somewhere else!!!! read more

Run fast, and go elsewhere!! I am not one to blog or write reviews, but I felt compelled too, after my experience with this dealership. Please read and consider going elsewhere. I had an issue where Sutton Ford fraudulently ran my credit, not once, but twice in two days. I went to the dealership as to inquire why they ran it without my permission. They had stated I applied on line with a 3rd party which they buy leads from. I Informed them I did no such thing, as I am currently applying for a mortgage. FRANK the "sales manger" stood up to me and tried to intimidate me, he stated " that unless I am conducting business, I need to leave." I then informed "I will be contacting the BBB & FTC," he then said "go ahead I don't care" There was no sympathy or accountability. No willingness to look into the issue, and definitely no willingness to resolve it. With that, just imagine if you have an issue with a purchase there. I called and placed a complaint with the Ford corporate offices, and they were more helpful. In short, I guess I was looking for a business to stand up and do the right thing when someone has such an issue, and just remove the inquires from my credit report. If this is the level of service that I received when fraud occured, I can only imagine how they treat their customers. You've been warned, this is not a stand up dealership at all. Please do not do business with Frank, he will try to intimidate you, till he gets his way. Go to another dealership.. So many more reputable Ford dealerships around. read more

We purchased a car at Sutton Ford. They gave us auto butler for free. Our contract says 0.00 but they added the fee in the loan hoping we wouldn't catch it. When we did, they promised us a refund check. It's been 3 weeks. They still have no given us the check we have tried to get several times, now they are only offering us half of the money back. DO NOT BUY A CAR HERE, they are shady and liars. We have turned them into the BBB, contacted Ford, & now contacting a lawyer. DO NOT WASTE YOUR TIME HERE WITH SNEAKY SALES PEOPLE & FINANCE DEPT. WORST DEALERSHIP IVE EVER BEEN TO. read more

Brittany C.was very nice. She answered all our questions plus gave us good information about the vehicle we were interested in. We ended up purchasing the vehicle. Everyone we came in contact with was very nice and professional. I would definitely recommend Sutton Ford! read more

Avoid this place at all cost if you are buying a Used vehicle. I was looking for a BMW X5 truck and this place had one listed. First I called and asked if they had the truck there and they said yes. Drove up on a Saturday from almost an hour away just to get there and have them tell me the truck isn't there, that it's been sent out for service. Which was also fishy because they didn't want to tell me what was wrong with the truck. I said ok let me know when you get it back in because Im interested in purchasing it. Finally get back out there to take it for a little test drive and see the overall condition of the vehicle and it was in decent shape, had a few things wrong with it but they said they were gonna take care of all of it including detail, changing out the rear wiper in which the motor went bad, all the brakes and oil change etc. so I had to come back yet again to actually pick the vehicle up and purchase it. I trusted they would keep up on their word, being they're a high end Lincoln dealer and this being a high end car regardless if it is Lincoln or not. It's a $25,000 vehicle that I did not even give them hassle about the price much and just went with it trusting them to do good. Well come to find out after buying it , it needs rear brakes, a tire that was bald on the edge, oil pan gasket leaking, the belt tensioner loose and the vehicle started to overheat. All that is gonna run me $2000 plus. I had continuously contacted them and they kept putting me off. Finally I get a chance to go down there in person and they said that it was too late to get an extended warranty on the vehicle like they told me I could get added to the payment and that they would do nothing about any of the repairs. Fine I bought a used car I get it, but how do you even sell a $25,000 vehicle to someone with an unsafe tire and can't even put that on at the very least ? They said that just if the edge is bald but the rest of the tire is ok that it passes their standards, wow what a joke and so unprofessional. They lied about detailing the car, it was more like a $15 wash. They said they changed all brakes. They only changed the front. Now the car is overheating only after 1,000 miles and less than a month and eventually I'm going to have to replace an oil pan gasket and who knows what else all by the time I could even make my first payment. Horrible horrible experience, and it was my first time buying a car. If I could rate this place a zero I would. read more

I purchased a Ford Edge in November of 2012 from Sutton Ford. I have to say I was very impressed with both the selection of cars and the wonderful staff!! The sales man was very knowledgeable and let me test drive multiple cars since I wasn't sure between the Edge, Escape and the Explorer. The financing was wonderful esp because our credit is not the best. John worked with us to find the best rate!! We decided to have a key starter put in the car since we don't have a garage. They ordered the parts and a week later installed it with no problems. They even gave me a loaner car since it was going to take a few hours to install. And since the key starter came with 2 keys, we got the original 2 keys plus the starter 2 keys. The extra keys alone would cost almost as much as the starter did!! They also told me that anytime I wanted my car washed to bring it back and they would wash it for FREE!! Very top notch and classy dealership. I will definitely buy from them again. And I also referred a few family members to them too!! Then I got a check in the mail for a referral!! How great is that?!? read more

Sutton Ford - They even put a bow on for me!! Love Sutton Ford and my new car!! - Car Dealers Near Me - Matteson, Illinois

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Worse car buying experience ever!!! Went on black Friday after making an appointment and waited almost 1 hr before being introduced to salesman, Willie Wright, who was actually the used car manger. Hs brought out the car we were interested and it wasn't even washed. He let me test drive it alone--no biggie, don't much care for salesman breathing down my neck anyway. But we then get back and can't figure out certain features. He comes out and can't figure it out either! We move on and talk numbers but he throws out a bogus accesory fee for paint and theft protection of $1300+. He agrees to reduce it to $600 and I agreed because the price was really good for the car. I let him know that I had my own financing and I would gladly return to pick up the car another day when funds cleared but he insisted I wait and he would let me take car that day. After 2.5 hrs of waiting, he brings a loan app pretending that it's "standard procedure". At that point I lost it. I ripped him for wasting my time and for trying to pull the wool over my eyes. In the end he said to come back when the funds cleared. I left and cancelled my deal. His crony salesman called the next day asking if I was going to pick up the car....LOL. Never do business here. read more

Visited the service department... great fast and friendly service :)

Shady operation. Agreed on a price when it came time to finalize figures there was a form that they wanted us to sign in which I would be agreeing to pay $399 for AutoButler and $199 for etching VIN in the window. Told them I did not agree and would not sign. Refused to remove charges. Now if I have to sign saying I agree obviously this is an add on to the original agreed price. Also they do not present you with the lowest APR initially. Presented me with 3.49% when I asked if that was the best rate, within minutes came back with 2.99%. Needless to say we walked read more

My minor son kept getting calls to his phone, I called the number & found out it was Sutton Ford in Matteson, IL. I called & asked to please have his number removed from their list & explained he was a minor & told them they were calling a private number. The lady on the phone was rude & hung up on me. I tried calling again & again to verify his number would be removed & they wouldn't answer. What type of business conducts themselves like this? Where was professionalism, good business tactic & common curtesy from a "respectable business"? Unsolicited telemarketing calls are illegal now Sutton Ford!! read more

My salesman Andre Green was amazing. He knew what I wanted and I must say I love my 2017 Lincoln Mkc. The staff was friendly and informative. We've bought our last 3 cars from here because of the customer service and inventory. Ask for Andre Green. read more

Do not purchase a car from this dealership!!!! There customer service is lacking professionalism. I purchased the auto butler services on my Lincoln. The first time I brought my car for this service I was pleasantly surprised on how it looked but to be honest the car was only 6 months old and has less that 1,000 miles on it. I brought it in 6 weeks ago for this service . My daughter dropped me off at 10:00 and was told it would be ready around 2. To my surprise at noon I got a call that it was ready. I was unable to pick it up until 5 and when I got there and went inside to get the keys I was told my car was somewhere out there. (As she pointed outside). I finally found it and was shocked on how it looked. It was not clean inside or out! I was late for an appointment so I had no time to go back in and complain. I received there survey and I put in my complaints. I did receive a call from a Cree that listened to my story and set up for my car to be picked up at my home on Nov 2 at 10 am and would leave me a car to use. Well needless to say no one showed up!! I called at 11 am and was told that Cree was out of the office. I then spoke to Jamie who was let's say less than accommodating. I told him I had this morning to get this done and it was to late for me to sit and wait for someone to finally show up. Needless to say I just hung up because he was rude!! I did receive a call from Emma who stated she was the head of customer service and was trying to explain the problem I guess Cree is her daughter and was in the hospital and that's why they had no idea of my appointment today. First off your daughters problem in not mine!! There should have been someone there to over see her job while she was out. Secondary I have a job that I just can't drop the ball and expect my mom to smooth things over. Emma told me she would have Mr. Nate Sutton call me personally tomorrow. I doubt this will happen. But if it does I will repost with the results. I'm done with a dealership that has such a low regard to there clients especially a woman over 50!!!!!! read more

I live 2.5 hrs away from this dealership and arranged to buy a vehicle on the following weekend. Told her ahead of time if anyone buys or puts a deposit on to let me know. Then called the morning of to make sire they had it. Drove the 2.5 hours to be told that it was sold the night before. What a joke. Offered to help me find something else though! Told them to get bent... read more

Don't purchase from this dealer! I have purchased cars for over 35 years and I purchased a car from Sutton a couple of weeks ago. They said they went through the car and when I drove it home it wasn't running right. I took it to a different dealer and it needed over $3500 in repairs. Sutton won't return phone calls or emails. read more

Purchased my pre-owned Lincoln about 3 years ago and continue to service my vehicle here. My service consultant Melissa LeBran ALWAYS goes above and beyond ensuring that I not only receive a convenient appointment and loaner as needed but always does it with a smile even when I'm not a happy camper about the issue. Even had an issue with one of our family vehicles while on a road trip and was getting the run around from the dealers in the area and once again we were able to contact Melissa and she was our SUPER HERO in helping to get the assistance we needed as well on both legs of the trips (we had to return a week later to get our vehicle from TN) As long as she is a member of the Sutton Lincoln/Ford family I will definitely continue to use and recommend them to my friends and family. Additionally most members of the team are very personable and they make you feel a part of the family and most know my family and I by name (we've purchased a total of 5 vehicles and counting from them) I couldn't give it 5 stars just because I have not always been satisfied with the entire staff or the need for multiple service vehicle to rectify whatever the issue is. I don't like hearing "this is normal" when I recently purchased brand new brake pads and rotors and they still squeak...NO THIS IS NOT OK, my original didn't do it. or "according to the specs it is operating as designed" when my heated seats don't work as well in this 2011 "new model" vehicle compared to my 2000 vehicle. read more

This place is alright. We went in there to get a price & some info on a Transit Connect. Took about an hour but we werent in any rush. The prices seem a little higher. But Matt was pretty nice & helpful. read more

Sutton ford is horrible!!!! Do not purchase a vehicle from this place! I purchased a 2011 nissan altima in october 2012. They called me a week later and told me to come in to sign some papers. I get there, they said they had to take the car back because they couldnt find anyone to finance me. This was my first time purchasing a car. I had little credit and my boyfriend co signed for the car. They took the car and i had no way to get home! They didnt care. They were very rude to me, i felt like garbage i wanted to cry. Stay away from this place!!!! read more

My experience with Sutton Ford was great. Rowland Laird & Anita Sutton took care of both my father and I. Mr. Laird was patient, offered options and took his time with us.They was considerate in the type of vehicle I was interested in and given me a great deal that was suitable to my price range which I purchased a 2012 Chevy Malibu LT. The staff was friendly and treated my father and I with respect. Very knowledgeable and professional. read more

Just bought a new Escape and couldn't be happier about our experience. Our salesman Ron was very friendly and knowledgeable, he even set up the bluetooth feature for our phones before we left. Everyone was friendly and we never felt pressured to buy a certain upgrade or warranty package. The GM John went to great lengths to find the exact Escape we were looking for and couldn't have been friendlier. Definitely recommend this dealership!!! read more

Sutton Ford Lincoln Made my purchase of my new MKC 2015 Very easey and stress free my sales person Reggie Parker Is very knowledgeable about the MKC and help make the purchase go very fast and smooth ,and call to make sure every thing went well , you can't ask for a better Dealership ,for any vehicle you might want , everyone was at the top ! Of the line read more

We really enjoyed working with Paris Thomas and George Barker when we came in to see about turning our single car into two. Paris listened to our requests & requirements and came up with just the solution we needed. We left the dealership with one new and one used car. We'd recommend both Paris and George - and Sutton Ford - to anyone in need of a car. read more

Their vehicle service department is alright. They aren't great with customer service but usually their work is solid. Don't even try to call and get an appointment. Half the time no one answers or you get transferred around until someone doesn't answer. I go there mostly for oil changes and it's fine. read more

This may be the only time in my life I say that I am thankful for a car accident. I purchased a car with Sutton in early April, and, at the time of purchase, of course everyone was friendly. I was told my car was financed by Capital One, and walked out with a contract with their terms. Two days later, the car was totaled, and that's only the beginning of the problems. While waiting for the collision center to do an estimate, I started receiving phone calls from lenders, wanting to verify information for loans. It wasn't until a couple of days after that the dealership even informed me that I actually had not been approved for the initial loan. So, now I have 19 inquiries on my credit report, and every rejection I receive (still receiving them) says it's for having too many pulls on my credit in such a short amount of time. Meanwhile, the car has been determined to be totaled, and the finance department calls demanding to know where the check is from my insurance, despite the fact that we're still embroiled in the loan screw up. Luckily my insurance cut the check, but when I called to find out if it would cover the amount, was snapped at and told they'd tell me when they weren't so busy. Still waiting for that call. read more

I purchased a new luxury vehicle from Sutton Ford-Lincoln, a 2016 Lincoln MKX. The display screen which controls navigation, phone and radio randomly shuts down, disconnecting directions (if I'm using navigation), my phone calls and/or whatever I'm listening to on local AM/FM or SIRIUS radio. My car has been returned to the dealership for repair four different times, where they kept it for a bout a week a time. They've offered me incentives, but still has not corrected the malfunction. I've been told that it hasn't "happened enough" to warrant replacement of the system. Also, I was informed that the problem has not occurred while in their possession and the tests they've run have come back negative. They've asked me to try to record (while driving) the screen blacking out. Real safe, right? They've also come up with the bright idea of keeping my phone to see if it's the problem. I have a standard cell phone that syncs just fine with all the rentals and loaner vehicles I've used from them. I feel powerless and disregarded because they refuse to replace the system. I've even contacted the Lincoln Corporate office who launched an investigation and told me that I was not eligible for vehicle replacement under the "Lemon Law," and I don't know why. It has been really important to my family to always be loyal to American car makers. I, along with my entire family has purchased from this same dealership, and it really hurts that they treat loyal, repeat customers this way. DO NOT BUY FROM HERE!!! read more

After this dealership realized that I was not happy about how my experience of buying a car from them was not the best they were willing to help me out with more accessories I wanted on the car. So I am giving them for stars instead of 1. read more

This is the worst dealership in the NATION!!!!! I found a vehicle posted on Car Gurus (Cadillac 2007) priced at $4,987.00. The posting stated contact Sutton Ford Dealership in Matteson, IL. I so regret wasting my time with this dishonest bad attitude dealers. They tried to rip me off by telling me that the car is actually a little over $7,000 because the actual seller priced it at that. I stated to Andre who is the so called spokes person for these FOOLS who try to take advantage of people that doesn't make any sense. Then he gave me a threatening look throughout my communicating back and forth with him. Andre had the audacity to seem annoyed at me when I ask them to lower the monthly payments proposed at $539.00 for 36 months...THESE PEOPLE HAVE NO SHAME!!!! THAT IS A RIP OFF AND A INSULT!!!!!!!!!!!!!! How in the world can this car price change at a little over $7,000 have me paying $19,404.00. THEY ARE LOW DOWN!!!!!! I was there for over 5 hrs. trying to negotiate a CORRECT AND FAIR DEAL and ended up leaving telling them that they wasted my day...my time and Andre (so called assistant manager walked away with an nasty attitude) DO NOT WASTE YOUR TIME WITH THESE DISHONEST FOLKS AT SUTTON FORD IN MATTESON ILLINOIS!!!! PLEASE BELIEVE EVERY BAD REVIEW NOTED ABOUT THEM. read more

I went in to buy a new car. Salesperson was not knowledgeable about the car I wanted. She was very defensive and not customer oriented and basically told me to buy not only from a different car dealership but also different brand of car. Sorry for inconveniencing this dealership. I will make sure it doesn't happen again. read more

BEWARE FROM THIS DEALER...They don't even deserve one star. I had an appointment to see a 2014 Jeep Compass. I took my sister (she was buying the car) to see the car. On the way to the dealer I received a email from the saleswoman reminding me to have my sister bring her pay stub etc for financing and how she was looking forward to meeting us. This was literally on our way to the dealer, I actually opened the email when I parked the car in their lot. We go inside and some guy sat us by his desk and told us I'll be helping you because the lady you were talking to is our internet sales manager. He goes walks around for 5 mins and is talking to someone and then he comes back and informs us the car that we had an appointment to see was sold last night. I told him we just got an email on the way here and why wernt we told that it was sold we wouldn't have come and wasted our time. He didn't offer any apology didn't say a word and we just walked out. It's either a bait and switch or they did sell the car. I don't know which reason is worse, if they did sell it last night that means this "ford megastore" is unorganized and their managers should be fired because they hire incompetant employees that don't update the system or keep record of what's sold. read more

Buyer beware! I see at least two other reviews on yelp where the dealership did this. They offered a vehicle at a great price online, so I emailed them to check if it was available. They informed me it was and to come by to test drive it. I mentioned this price to a different dealer and was informed that it had already been sold days earlier. When I told Sutton Ford this they asked if they could call me and refused to continue communicate in writing. Shady bait and switch tactics. read more

What a cheap ass dealership. They are too cheap to provide brochures! Salesman started to tell me that there are no brochures anymore because people look online but I told him I knew better. I was only inquiring for a friend this time but I am giving some thoughts to an Escape when my present vehicle comes due for replacement so I would have picked up some info. Knowing what sort of cheapo operation they run as well as the other reviews I just read means I won't be bothering to talk to Sutton Ford. read more

I always have a good experience with Quick Lane service at Sutton Ford. Jaime is the best.

I bought three cars from this dealership. I recently found out that my 2016 had been repainted. I took it back to the dealer and the Manager Mr. Morhbach looked at the car and agreed it had been repainted but said they had no record that they repainted it. I also spoke to the General Manager Mike Darge who was extremely rude, inconsiderate and very unprofessional. I took this issue to the Owner Nate Sutton who offered no consolation and had an attitude that I was even requested compensation. They are all about your money and nothing else. So if you had good dealings with them it was only because you were paying them. Now let you need something from them and you will see the true colors. If they sold be a bill of bad goods they will no doubt do it to anyone. STAY AWAY FROM SUTTON FORD. read more

I brought my 2011 mustang in for service because it had an error code. After I paid 497.00 for a repair, i didn't even get home and the code came back on. So I brought it back and the service department installed 2 parts that I later found were unnecessary (MAF sensor, and a new wiring harness) The car still wasn't running correctly and the install of these two parts took 4 weeks! I demanded the car be returned to me and that my money be refunded. The service managers -George, Dave, and Randy told me they couldn't figure out what was wrong with it and that they had already spent too much time on it so "I should try taking it to someplace else"!!! After 2 unanswered calls for a refund, I'll not be going back. read more

I purchased a 2015 Chevy Equinox in August of 2017. I was not provided with honest information. I asked was the vehicle a trade in, and was told yes. This vehicle was a rental car. The salesman Chuck did not answer my questions honestly. A day after I purchased the vehicle I noticed a bubble in a tire. I had to spend a few hundred on a new tire. The sales manager said it could have happened after I drove off the lot. The tire salesperson took a look at the tire and said I need to go back and let them have it. They knew that tire was bad when they sold me the car. They insisted the auto butler and secure etch had to come with the vehicle. This added an additional $1000 to the amount financed. I should have walked away from this deal, so I blame myself. Several attempts were made to speak with the manager Randy, he returned my calls once and left a message. I was never able to speak with him and I finally gave up trying. This was by far my worst car buying experience and I will never go to Sutton Ford again. I would advise others to avoid this dealership as well. This was by far the worst experience ever. Once they have your money, it is a done deal and they do not care. Making a sale is important but developing and maintaining a good relationship with your customers is equally important. Reputation is important. I will continue to advise others to never patronize this business. There are too many other dealerships where you will receive better service. We live and we learn. Just say NO to Sutton Ford! read more

Purchased a Lincoln MKX two weeks ago. Absolutely love the car! The car buying experience was the best I have experienced. I test drove the vehicle and was informed in detail about all the options on the car. Matt and John were extremely helpful in the process. Upon returning to the dealer after I decided on color and options that I wanted, I was in and out in an hour. I would recommend Sutton Lincoln to my family and friends. read more