I took my 2017 Nissan Altima in for a tune-up. Came out with an air-bag light that would not go off. A potential costly predicament that I found myself in. An aggressive staff (Jeremiah) that refused to clarify why he did not point out that the air-bag light was on when I first brought the car in (because it was not on) but like a faulty robot on the following day kept repeating that I should buy a new car. This surely revealed why my car has been tampered with. This out-dated tactic of messing up a car that starts out needing a tune-up and ending up with a massive repair bill after an intensional "throwing a wrench into the works" so as to sell Gerald Nissan's new cars will not work with me. read more

My experience with Gerald Nissan Matteson IL on Saturday 12 /6/25. I Inquired about possible early lease trade in on my current 2023 Rouge and with my 2nd SUV upgrade on my finance 2023 Rogue including upgrade on my mother 2023 Kicks. It saddens me to not receive one deal on any one of my 3 Nissan purchase via NMAC. By the way I purchased my Nissan SUV 2 at the same time purchased a lease and a finance ALL the time. I will seek my search at another dealer who will accept my double purchase. I have purchased 6 SUV over several years it sadden me that GERALD NISSAN allow a customer to seek another dealer. My service advisor Darius Knight such a very nice gentleman explained the process in detail. Great customer service. Good Luck. I KING. read more

Excellent customer service from the Gerald Nissan staff. I worked with Andi Valquez who took the time to show me several cars. She even included a gift for my daughter's first car. GM Derek Urban offered excellent incentive and discount of the vehicle I purchased. Sales Manager Anthony Adams and Finance Manager John Palmer finalized the purchase and thoroughly reviewed all warranty terms and conditions. Thanks again to you all!! If your looking for a great deal and excellent customer service visit Gerald Nissan in Matteson!!!! read more

Gerald Nissan - Car Dealers Near Me - Matteson, Illinois

Peyton helped me out tremendously and made the whole process very comfortable. Even JP was great. They work together to make sure I got exactly what I wanted. I was able to leave with a deal that work for me including a really good down payment. They truly work with me every step of the way overall has he recommend anyone looking to buy a car. read more

I have no reason to give this Nissan dealership anything other than 5 stars! Both my mother and sister drives Nissans. Each car needed a little bit of service. I contacted a few dealerships and they were all booked for sometime to come. However, I called Hawkinson Nissan and told them of my dilemma and I asked for assistance ASAP, they told me what time to arrive, I did it, they fixed it... That very day. Jason, in the service department was exceptional! He was very professional, kind and very attentive. The issue was resolved and I was out the door in a good amount of time. So, I asked if I could bring my sisters car and Jason said if I brought it in early next morning, he'd have me in and out ASAP. Done deal! thanks Jason! Lastly, I also stopped by for the first time a few days earlier before the 1st service job to see if they could take a look at a key fob that wasn't working properly. Joel, (see pic) in the retail parts, simply changed the battery and 5 mins & $6 later, I was out the door. Thanks Hawkinson Nissan! read more

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The sales team was great, especially Andy and Ed. The finance manager John Palmer was the worst. He refused to take no for an answer, demanded I explain to him my financial decisions under the guise of advice even after repeatedly being told no and to please process the paperwork. I ended up signing a tire and maintenance plan under duress just because I needed to get home to take care of my dogs with the understanding that I could cancel anytime, as he confirmed multiple times. It only got worse from there. He stopped answering my calls or responding to my emails. I had one conversation with him since, after calling his manager, where he provided the cancellation form and assured me he would process it. Its been 6 weeks and he has yet to submit the cancellation paperwork as confirmed by the Tire plan company. The manager Derek Urban, keeps promising he will take care of it, and after 5 days nothing has been accomplished. I had to file a complaint to the Illinois Attorney General office for deceptive business practices and obstruction of my right to cancel a contract at any time. Absolutely unacceptable. It was clear the financial manager was angry when I requested the cancellation and every interaction since has been stonewalling preventing me from cancelling the plans. read more

My associate was Dominic He was Professional Very Knowledgeable Patient Helpful Highly recommended. read more

Bought a car on Saturday, by Monday, it was in the shop with almost $5000 worth or work to be done! Don't be fooled by the "lifetime" warrenty and 100 point inspection! They missed MAJOR issues and because the warrenty has been such a headache, I still don't have my car back and I bought it two weeks ago! Go somewhere else!!!! read more

they called me said we want your car they were forcing the sale burned up my credit ran it so many times told me several different monthly prices but couldn't pick which one they wanted to Stick me with they are ignorant and arrogant never go there you'll be very unhappy and I am a mail carrier so mail carriers be wary Shady for sure they just can't be honest say hey we just don't want your business read more

If I could give you zero stars i would. Brought my Sentra SV for oil change and tire rotation. Drive home all tires inflated to different amounts. Let air out of the two back tires to match the front and then I find out they didn't reset the tire sensor after rotating my tires. My car was spotless and they sprayed my windshield and got water spots all over my car as well as finger smudges everywhere. Drive all the way back to have them fix the tires sensor and pressure and then had the audacity to say I have a low end vehicle that doesn't have sensor like most due that update automatically. No sir I have an SV which is middle line not an S....last time going here!!! read more

If Satan were in the market for a new vehicle, he would be so tortured by this experience he would go somewhere else. Salespeson Anthony is responsible for running this "Nightmare on Matteson Street" due to his unprofessional and insulting sales strategy. If you didn't plan on arguing with the staff I wouldn't put this dealership on your agenda, it would only lead to a waste of time. As someone who has been to multiple different dealerships, Hawkinson Nissan would have to reside in the depths of hell for me to even ponder the idea of writing a review that was worthy of two stars-- if they were lucky. read more

I had Dominic and he made the process a breeze, he was extremely helpful and so very kind. I have to say everyone there was professional and friendly. The gentleman doing the financial paperwork was experienced and knew exactly what he was doing making things move along fast. I highly recommend Gerald Nissan in Matteson, IL read more

Online sales person contacted me directly after my online inquiry in response to their online listing of Nissan Altima 2019 SV trim AWD. She provided the quote of $21,000 excluding title, sales tax, documentation fee. We drove 2 hours to this dealership and when we sat for final numbers, Sales manager came up with a OTD price of $26,040. So the price that they confirmed changed from $21,000 to $23,710 (+ the sales tax+documentation fee+government fee is $2,330, which was excluded from advertised cost that we already know). So when we asked about it, he mentioned about the mandatory dealership items (wheel locks $599, simonize paint $1599, anti theft protection $399 and ETHOS $355) that I should pay to qualify for the online advertised price. When I showed their site where this information is not mentioned then he mention that you won't be driving all 2 hours to their dealership if price is not attractive but they will be in loss if they sell the car for online advertised price. So I have to buy these dealer added items at their mentioned price. I ended up paying extra $2000 than what I was expecting to pay for the car. I know if I buy the wheel locks directly from Nissan it cost me $70 but I paid $599, I don't need the simonize paint and anti theft stickers but had to buy in order to qualify for online advertised price. After reviewing google reviews, I am seeing similar responses from other online shoppers about this dealership. So please beware of the online scam price that this dealership offering, though dealership and inventory seems decent not sure why management is encouraging this dealership item scam(?) read more

Gerald Nissan - Car Dealers Near Me - Matteson, Illinois

Buying a car is stressful, but Nissan was super helpful at the beginning of my car buying experience, but I left bitter. After we went through negotiating on a price, I initialed the price that we agreed upon. Unfortunately, the car price was $1,500 more when we signed our final documents with the finance manager. Not sure if this was an honest mistake, but we caught the error, and then they adjusted the price again. There was also some confusion with my previous car title that I don't recall was an issue until we signed and bought the car. Overall, I will say that it wasn't the best customer service experience that I have had, but I do love my car. read more

I been contacting this dealership for about week for a bill sale for my car I purchased there. The one Guy name Ben was friendly and helpful. He did state someone had to go offsite get it and scan it but he assured me it will be done same day. A week later no document. Today I get on phone with finance manager / business director and Ask literally as for the same document oh we can find you/ are you on the loan with someone/ your not coming up. Are you sure you purchased a car here. I'm said yeah I bought two cars for you all. Well can you transfer me to the other guy that initially spoke too the call hung up. 10 min go by I call back guess what the finance manger found me then states it's going to be 24 to 72 hrs to get a bill a sale. Things have changed since Tim Curran and Tajiah left smh. I won't be buying another thing from them . read more

i brought a Chevy Silverado 2020 from them it smell very bad due to the former owner must had a dog in it. the dealer did pay for the detail after 4 months of complains to them. but after we settled that Then my sister brought a car they would even pay me a customer referral of 100.00 as most dealerships would do in being great-full to a customer for that referral i am now calling asking why not do that right as i call they post pone me many times. i had believed they were a honest dealership now m family will never buy another car o Suv there. It's all about business in truth in a honest way. read more

Gerald Nissan - Car Dealers Near Me - Matteson, Illinois

one of the worst Nissan dealers in Chicagoland. I went to look at the new pathfinder and I was told by the salesman the there is a $6000 market adjustment added to the car price. read more

I called Hawkinson Nissan on a Thursday, due to my radio screen going out. There was actually a few things I needed addressed, so I told Jason over the phone all the issues I was having plus the two recalls on my vehicle. He got me scheduled for service the following Tuesday. Jason was so wonderful, as was Judy in scheduling. Jason spoke in terms I could understand, and I didn't feel taken advantage of like I usually do regarding car stuff. The wait was a little long, but a lot needed to be addressed. I drove away feeling a lot safer in my car. Thank you all so much! read more

My wife went in for an oil change and tire rotation, she drove the car home saying the car is making a loud noise. After I did an inspection, I found that both front tires lug nuts were loose I then had to take the car back to make sure nothing was damaged. I thank God she was not in a serious accident. BE CAREFUL PEOLPLE read more

My daughter purchased a 2018 Hyundai Sonata from Hawkinson Kia. She purchased the car in August 2022 and by October 2022 the car was broke down. The car had to be towed back to Kia in Matteson IL and they initially said it was covered by warranty. However, after going back and forth between Kia ( the dealership it was purchased from) and Hyundai ( the maker of the vehicle) unfortunately now they are saying it isn't covered. How can a car you only had two not be covered by the warranty. I'm ready to take this to the news outlets. This is not good customer for Kia Hawkinson in Matteson IL or Hyundai. My 21 year daughter put down $6000 on a car that turned out to be a lemon. It's just not fair at all it's a total scam. I would not buy a pencil from this dealership this is bad business. I would give them a zero but you have to at least give them one star that they don't deserve. read more

I had a wonderful experience purchasing a new 2023 Kia Telluride with both Joshua Lamb and Hawkinson crew. I changed my mind on colors and trim lines and each time they made me feel at ease. They made sure I understood what the additional features I was going to get with the trim lines and when I finally chose what I wanted, they had it coming inbound and reserved it for me. They were able get most of my financing done before I came in. This was important to me because I was coming in from Wisconsin. I would hands down recommend them to anyone near me and close to them. They truly made me feel like family! Thank you for being patient and being exceptional! read more

i'm afraid to say everything i want here because yelp often puts those reviews that are too positive in the "not recommended" category.... so, i'll leave it at: 1. great experience 2. Dylan, Ed Brown, Mike Beckett and Barron (detailer) were awesome 3. financially the best deal i got after over a week of searching and visiting 5 dealers 4. they didn't try to pull anything at all 5. they stuck to everything they had promised over the phone 5. i got my new Altima for a great price 6. the extended warranty was a great price (for real... i'm not stupid :) ) 7. i truly wouldn't go anywhere else. can't wait to refer them to as many people as i can! read more

Had a horrible experience. Took my vehicle in at 7am for an oil change and sunshade was off track, I was told at 5 pm that they forgot and will get in done first thing in the morning. Not the end of the world I've been going here for years and always had great service. Had an appointment at 730am the following week for some recommended routine maintenance and a detail. Got a call my vehicle would be ready in 45 minutes that was at 5 pm. I was unable to get up there so I picked it up the next day. It was not detailed. I showed the assistant manager they offered to take it back but I had to leave. Next day I called spoke to TJ who insisted I bring my vehicle back. Against my better judgment I brought my vehicle back at 9 am. I called at 715pm and was told it was ready. When I arrived I was told it was not ready and no one knew who I possibly could have talked to. The manager came out and sat down (eating a peach) asked me what was going on. I would have rather he finished his snack break. After 20/30 minutes of them looking everywhere for my keys my vehicle was brought out. NOT DETAILED. And my sunshade was again off track. The manager was witness to this. The next day I called left messages on a few voicemails but finally was able to contact TJ. I insisted on a refund but still had to bring my vehicle in to have the shade fixed again. I did receive a refund but have lost all trust in this establishment and its customer service. read more

I went to Hawkinson Nissan ystdy, January 11, 2019 to get some paperwork filled out that needed to be faxed over to their corporate office, they filled the paperwork out, but lied about the process. They refused to fax the paperwork over when it clearly said at the top "please fax this signed form to (xxx) xxx-xxxx. Even after I spoke with the general manager of Nissan who happen to be sitting there... he also lied... All of the forms were signed & it became clear that they were sticking with their lie... until that point I even considered buying my son a car from them, but I definitely will NOT be shopping with them again... anymore... read more

Don't go here , the porters and service advisors don't take care of your care I had several issues here over and over . However to my benefit the service director fixed the issues . But it shouldn't have gotten to that point . So buyer beware read more

They send you scratch off flyer in the mail saying "Scratch off these circles to see if you have won". I scratched it off & my numbers matched to win the $1,000 prize. But when I got there they sale!! sale!! sale!! Very pushy sales people & when I tried to ask about the money its "check the small print". You win the ability to spin a wheel. I won $2. When I continued to ask about the money, i was asked very aggressively by the older white haired ‍ man in charge, " Do you want the $2 or not!?!"several times. I refuse to be disrespected or belittled when you all are tricking people saying they won a Cash prize in the middle of a Pandemic where people (myself included) has lost their jobs to this covid shutdown. Can't believe this. Are you all this desperate for sale!? Shame. Shame Shame read more

Gerald Nissan - Car Dealers Near Me - Matteson, Illinois

There Customer service is terrible after you purchase your vehicle from them. I will NEVER EVER REFER ANYONE ELSE HERE. Do Buy A Car from this Dealership CUSTOMER SERVICE IS FUCKING TERRIBLE. My car haven't been Right since I bought it. September until now I've had several problem a new motor and now that motor has went out. The warranty company or Hawkinson wants to Pay for it or come to some type of solution. Leaving me to pay $7,000 for A MOTOR and Pay for a Lawyer to take Legal Actions. read more

I have been getting my car serviced and the best service tech is Steve he by far is the most friendly customer service associate I have ran across which is really rare these days. Thank you so much you make my trip worth it read more

As a former Finance and Insurance professional with Ford and Honda in the 1990's, I feel I can tell with with certainty that Hawkinson Nissan is several bars above any dealer I have done business with. I have owned over 30 new cars with six different brands and this is the first time since my first car I am excited to pickup a new car - a Nissan Rogue. Ben, Taijah and the entire staff demonstrated patience for over three hours and let me walk the lot, show papers from what I thought was the best deal and let me transact at my own pace. I'm not an easy buyer but Ben handled my concerns perfectly. I you are foolish to buy a Nissan anywhere else in the Chicagoland area! Lastly, I researched Honda, Toyota, Chevy, Ford and Hyundai before stepping foot at Nissan. I found the Nissan product, and I've driven them all, to be head and shoulders above others in price value, safety features and awesome interior comfort and exterior appearance. There is a quality model for nearly any price point and budget. I back my own review by telling you I referred my own daughter September 4th and helped her buy a Sentra SR with excellent hands free Bluetooth and Nissan Connect navigation. As a Dad, I'm sleeping at night! They made her first new car experience as memorable as my own. read more

I had a wonderful experience at Hawkinson Nissan in Matteson. In the past, I have typically had bad experiences when taking my car elsewhere for service feeling as though they were trying to take advantage of me with "up selling" services that I did not necessarily need. Not this time! My service advisor, Bob was pleasant, professional and honest (how refreshing for a car dealership)! He took the time to greet me and I told Bob upfront that I past negative experiences at dealerships (poor guy, I started with having a jaded mindset) and he made me comfortable and took the time to answer all of my questions. He definitely was very knowledgeable and was not trying to sell me on something that I did not need. I did not think that there was such a thing as an honest service advisor in a car dealership. Bob proved to me that they do exist!! read more

**I am posting this review prior to making contact with dealer and will be updating as I go through this process** I just purchased a used 2013 Infiniti G37 from this dealer. The car has a few bumps and bruises which I can live with. However, I have already noticed (and I should've noticed when I picked up vehicle two days after purchase) that the front tires were swapped out and have barely any tread left on them. When sales guy Larnell showed me car during test drive the tires were fine. Very interesting and shady too. Also, I am not hearing a strange rattling when I hit a bump or swerve. Sounds like something loose or rocks caught spmwhere in exhaust. Not sure. When I signed paperwork two days before picking up car, finance guy praised Hawkinson for being loyal and providing excellent customer service in order to ensure repeat clients. Says that "Jim and Bob", or whoever owns the place, make sure customer is number one priority. Well, let's give them the opportunity to back this up. Hoping for a quick and hassle free solution, as I purchased in good faith and believed their story. ....to be continued Arturo Vazquez Wow! Just received a call from Hawkinson and was very pleased with what I was told! They are going to take me n tonight and check out the car. Very willing to help out and get this resolved!! Thanks, Tim!! Just left vehicle with Tim, very kind man, and he says they'll check tire depth. Also, they'll check noise. They gave me a loaner for a day!! Can't wait to hear what they have to say. So far so good! Well, picked up my car yesterday and was very pleased with the service I received!! Tim greeted me at service bay and made sure that the car was good. Noise is gone and I even left with a few perks!! Hopefully this will be the last of that and the next time I see them is to get another car!! Great service guys!!! read more

BEWARE THE BAIT AND SWITCH! The online consultants will tell you anything to get you in the door - but different story when you arrive... My wife and I saw online advertisement for a 2015 Nissan Rogue with $3000 MSRP discount and 0% for 60 months- specifically we wanted the model with 3rd row seating because we have 3 kids that seem to keep growing and getting bigger. We emailed them to inquire and my wife went back and for with Mike, an "internet sales consultant" for a couple days. He assured her that they had the model with 3rd row in stock, and I made an appointment to meet him late the next afternoon. I sent him the stock number of the car, and he ran the #s for me and told me that I'd be looking at a price of around $300 a month which was in my budget. Next day I get to the dealership and was told mike was on lunch, so Nick, a salesman came to "get me started on paperwork". Nick showed me the car while Mike was "finishing lunch", and I immediately saw that it was indeed NOT a 3rd row model... It began... Nick took me inside and eventually I figured out that Mike must have been a computer program and not a real person, as their tactic was clearly for the internet consultant to bait me in the door for a salesman.. They brought around another Rogue model and told me that there shouldn't be a price difference from what I was told online. They wouldn't however just tell me the sticker price of the vehicle, just kept saying it should be the same or only a "couple hundred" different.. Mmmmmmkay. After a test drive they ran my #'s and informed me that this car would be $375/month. Mmmmmkay cause I was just told that it would be the same as the online price right. Come to find out, the price I was quoted online was for the model without 3rd row, and the one they were now pushing on me was nearly $3000 more!! They tried to make it seem like I was getting a deal by saying they were giving me an All-wheel-drive at a two-wheel price, however the issue here is that I made my price range and needs clear, and somehow they thought I'd magically be able to spend more! Additionally, the discount on this one wasn't $3000, it was only $1500 because that only applies to "select models". Needless to say I left without making a purchase, and will be visiting CarMax tomorrow.. read more

Me and my husband went to Hawkinson Nissan in Matteson. Mike Beckett was an amazing sales consultant. He was very honest and open from start to finish with pricing, fast, and personable. Didn't do the usual sales speech and really made us feel comfortable...so comfortable in fact that me and my husband walked out with matching Armadas! I would highly recommend going to them for a new car or truck. They were also great the higher up. Jake the sales manager really got involved and assisted with rates and approval. Great job guys thanks again! read more

Not sure why there is even one bad review of this dealership. We have ALWAYS had a great experience here and I've gone on to recommend them to about 5 friends who have also been thoroughly impressed and gone back to buy other vehicles. When our cars need service (Nissan or otherwise) it's worth the drive from Frankfort because we know we will be treated fairly and that we won't be talked into unnecessary repairs or service.. Great team, always friendly. Not a big Yelp reviewer but I felt like maybe some of the other reviews were unfair or even questionable. read more

Had great communication with Melissa throughout the process had a rough start during the process of purchase but did not involve Melissa. Rick was great in the final process of purchase but disappointment in the lack of follow through after my purchase. I left a couple messages in the GM Gregs inbox he never bothered to email me or return my call. Rick Melissa were great during the purchase process & I thank them for their great customer service. I received no call or email & it took message upon message for anyone to get back to me in regards to the leather being put into my wife's car that was negotiated in the purchase. Now the process of the appt for the leather was another hassle it took a total of 2 hours 1 hr standing in the rain outside the enterprise facility when we had a scheduled appt. The process after our purchase has been very disappointing. Upon finally getting the leather installed I carefully inspected the leather & found a fine razor cut on the seat it's been weeks & the issue still has not been resolved we purchased 28 May 20 I am leaving this review on today's date of 24 July 20 I'd also like to thank Stephen lee who has been very apologetic & helpful! My wife & I are in the market yet again for another vehicle for our daughter we found a vehicle at hawkinson that we were interested in when I mentioned it to my wife she said "absolutely not" again this is due to the disappointment in lack of follow through. We definitely will not be return customers at Hawkinson Nissan A simple phone call or email can go a long way! read more

Worst car buying experience ever the classic bait and switch ever. Advertised a truck for 26,000 on two website contact them to purchase the truck sent them all my personal info to get financing they came back with 0% for 84 months with payment of $384 witch made the truck 32,256 6,256 over advertised price wasted four and a half hours of my day with these crooks I offered to work with them with no success watch out for them The sales man name was Edward and the sales manager was John Murphy I left out during are negotiating they changed the prices on the websites very dirty business I could go on how this went down but I'll leave that for when I talk to corporate thanks read more

I wrote a review in July that never posted? I had another visit to this dealership and I can't say enough about the professional and likeable staff there. They follow up on all details of your service visit and are upfront about all charges and options. Thank you for proving not all car dealers are out to stick it to you....i have copied the review below I have dealt with the hawkinson dealerships for 3 decades, from fords to kias to nissans. The Hawkinson's cover every aspect of your car buying experience, from trade ins and finding the right car, to service. My husband had a bad experience with an Infiniti dealership and we called Bob for help with dealing with them. They are a wonderful family owned dealership that you can trust, which is the most important part for me personally. read more

I went to this dealer with my fiancee, who really needs a new car. He had his car serviced last month and it wouldn't start in the parking lot after he paid for it. Later we went back so he could look at some new 2010 cars and the final cost they made for his payment was so high, even though he was trading in his car and putting money from his savings for extra downpayment. They said his car was junk and they were just going to wholesale it or something. I was not happy with what they were doing with his payment either, so we left. we were very disappointed. read more

I called about a vehicle for sale and made an appointment to see the vehicle an hour later. I arrived within the hour and was told the vehicle was on the lot but was sold. I purposely called to make sure this vehicle was there and still got screwed or bait and switch of course they tried selling me a different vehicle. I would not recommend this dealership. read more

This is in response to Mr. Hawkinson explaining my bad experience: No. A generic letter reads " Come on down! We are having a year end sale! Maybe we can get you a great deal!" Your signed letter was more specific. You said that "Hawkinson Nissan needs your Sentra and is prepared to give you a substantial amount of money on Saturday, December 30, 2017"..."Eric, your Nissan Sentra will never be worth this much money again!" Not very generic. Another not very generic statement: "Eric, I really need your Nissan Sentra and regardless of condition, I will pay you top dollar this Saturday!" All this with little or no money down "for less than your Sentra's Current Monthly Payment." (Blue book for my car is $8500, I was offered $6500.) Next, in order to compensate for this last minute inconvenience you offered "a new Nissan at a discount-which is substantially lower than the retail selling price and may save you up to $8500", Plus $1000 bonus cash, Plus another $1000 combined with 0% interest for 60 months." I was offered $6000 off sticker price. I kept referring to my letter from the owner of the company only to be ignored, all the while being told how transparent your company is. Well, he was right about one thing. Your company is very transparent. Once I arrived at your dealership it was easy to see that this was a scam letter simply to get me into your dealership. I know that you didn't need all of the details of this letter and that you can explain all of this away with asterisks and fine print. The specifics aren't for your benefit. These details are intended for any future potential buyers that are smart enough to come to Yelp before visiting your dealership. And, most importantly, so they understand that if they should get a personal letter from you that it is only a generic flier and means nothing. read more