Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it was shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away. read more

I'm extremely disappointed with my experience after purchasing my vehicle from this dealership. At the time of purchase, I was promised two free oil changes as part of my deal. Today, when I came in to use one of those oil changes, I was told there is no record of it in their system. To make matters worse, the sales associate who originally helped me is no longer with the company, and it feels like that's being used as an excuse to avoid honoring what was promised. This situation makes me feel completely misled and undervalued as a customer. Promises made during a sale should be documented and honored regardless of staffing changes. Very unprofessional experience, and I would strongly recommend future customers get everything in writing before finalizing any deal here. Better yet avoid this place at all cost. Go to McCarthy ford the do better business and even better ppl. read more

I love the Sutton Dealership!!! I have been to Sutton 20 years. I love Ford cars and The Sutton Dealership is the best.

Brought my 2019 Escape in to service 5/18/26. My vehicle was there about 2 weeks to see why periodically all the warning lights would come on and the radio would tell you take it to the nearest dealer . During this time, I was first told I needed a new battery ($240) then was told that didn't correct the issue. I was asked had it been in an accident ( NO ) we pulled the car fax and all while I came to get a loaner . No additional alterations at all ever done to my car. I was next told it could possibly be the main harness and given a price of $9000 plus labor (the car blue booked is only worth $9800 you got to kidding right) . So 2 days later after they took it apart and put it back together it was acting normal so I was told let them keep it one more day to make certain it was repaired. Drove the car for a week and a half back to square one but yet $1438 dollars later. Take the car back and of course im being told it's the main harness. Help me understand how a car that's never been in a accident, flood etc has A issue as such and yet and still the service team played the $1438 dollar guessing game with me and my money. Unfortunately I'm still paying for this car and now is not a good time to trade in but to take someones money and not fix the issue and no goodwill assistance for corporate office is truly a black eye on ford and my future endeavors with them. read more

Sutton Ford - Work order sheet - Car Dealers Near Me - Matteson, Illinois

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TOTAL ENGINE FAILURE AFTER 2.5K MI I purchased a vehicle from Sutton Ford on 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). My wife wanted a reliable and safe Mom vehicle while we welcomed our second baby. The check engine light was on when we got the vehicle home after purchase. Combining the time where we could drive the vehicle under warranty (20+ days held in Sutton Ford's possession, mentioned a bad o2 sense and vehicle went to non-Ford shop). The vehicle hasn't even went through its first manufacture suggested oil change. On Saturday, (1/24/26) the vehicle died with total engine failure needing a total replacement. The vehicles mileage was only at 62,818 miles (literally has only been driven 2,584 miles and hadn't hit its next oil change life cycle. I would be very leery of buying any used car from Sutton Ford or any vehicle for that matter. To make it worse the general sales manager said ownership/principal would not meet or call me to help. He mentioned FORD MOTOR COMPANY could use their Goodwill. He gave me a 1-800 number without any guidance as their customer because he said he didn't know what to do. I haven't experienced this low-level of care for a customer in buying anything, ever! Please be careful where you put your hard-earned money! -Nick Ollearis read more

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Bait and switch pricing! Lists cars for sale and then try to get you to take add ons like paint sealing for an additional $2,000. If you refuse, they won't sell the car at the advertised price. read more

Brought my 2019 Escape in to service 5/18/26. My vehicle was there about 2 weeks to see why periodically all the warning lights would come on and the radio would tell you take it to the nearest dealer . During this time, I was first told I needed a new battery ($240) then was told that didn't correct the issue. I was asked had it been in an accident ( NO ) we pulled the car fax and all while I came to get a loaner . No additional alterations at all ever done to my car . I was next told it could possibly be the main harness and given a price of $9000 plus labor ( the car blue booked is only worth $9800 you got to kidding right) . So 2 days later after they took it apart and put it back together it was acting normal so I was told let them keep it one more day to make certain it was repaired. Drove the car for a week and a half back to square one but yet $1438 dollars later. Take the car back and of course im being told it's the main harness. Help me understand how a car that's never been in a accident, flood etc has A issue as such and yet and still the service team played the $1438 dollar guessing game with me and my money. Unfortunately I'm still paying for this car and now is not a good time to trade in but to take someones money and not fix the issue and no goodwill assistance for corporate office is truly a black eye on ford and my future endeavors with them. read more

Sleazy! Avoid this place! We got a mailer that said we won $5,000 cash. We go in to claim a prize and find out that the PIN on the mailer has to match their pin. What a sleazy way to get people to come in! It just so happens that we recently bought a used Ford and need to get a second key made, and we will not even go in to this place for that. read more

Scam alert!!!! The company sends out instant prize vouchers so you think you won some money, but then when you get there it's a scratch off lottery ticket! Such a scam to get you in the door. It's sad that this is what they resort to because their reputation can't sell cars! read more

I purchased my F150 at Sutton Ford with a package including two free oil changes. Two free oil changes were promised by their GM Mr. Adam through back and force negotiations. It was confirmed at the purchase date that the sale rep will post the oil change credits to my account within a week. But I never received so far in middle of March. I have been contacting their Financial Manager Mr. Pablo since Jan. 22nd, all I got are answers such like, "I will look into it", "the sale rep left company" "I was on vacation" "I will ask the Adam- the GM". "The two oil changes not written on contract" I lost my patience and emailed directly to GM Adam and got no answers so far. If from the top GM to their Financial Manager and to their sale rep are all liars, how can you trust to by a car from them!!!! read more

If I could have given them zero stars I would have , received a mailer telling that I had $5000. Read the fine point number they matched the told me I had won and I just needed to come in claim my prize . I get there just for them to try to sell me a car ( which I wasn't interested in doing) to give me a lottery ticket because my prize number didn't match the one on their board. This was a complete waste of time in a scam. There many elderly people in there trying to claim prizes and they were to trade in their car. read more

Horrible. Overcharged, poor customer service, dishonest. That's my whole experience in 3 words. Never will I recommend but I will discourage anyone from them. Worst parts/ service department ever! -5 stars read more

If you come in ask for Alycea she went above and beyond for us and we walked out with our dream truck. Her manager Milain was also amazing and super helpful along the way. Highly recommend them! read more

Wasted over an hour driving here after setting up an appointment and confirming they had a car I wanted only to find out it was sold a while ago and they didn't realize..... I call bs read more

Very satisfied with the experience of purchasing a vehicle here. The salesman Don McCarty was extremely helpful in making sure that I was satisfied with this sale. read more

WOW!!!! This has to be the laziest car sales people ever. I asked this one guy to come over to talk about the Ranger floor model and he acted like I was interrupting him from doing something, so darn lazy. So I took my business to Chevy and got a 2023 Silverado TONIGHT. Don't ever come here. But on a happy note there was this one sales guy who was wearing a tie and who did ask us if we needed help so to him I will say thank you. Sorriest car sales people I have ever seen. read more

Quick lane - yes. Service department- depends on the service tech you get. Service ranges from good to horrible. read more

Worst dealership experience ever. Claimed to do a 172 point inspection yet Auto Stop / Start feature was not working, cabin air filter was filthy (see photo), options car didn't even have claimed to be inspected and passed. Basically, they fake the paperwork on their supposed 172 point inspection of used cars. When sales manager Matt M was confronted with facts about their bogus inspection he became belligerent and unprofessional, he should be fired for allowing falsified documents to be presented to customers Avoid Sutton Ford for your next vehicle purchase, not an honest person in the sales department read more

Sutton Ford - This is a clean passable cabin air filter according to Sutton Ford's "172" point inspection - Car Dealers Near Me - Matteson, Illinois

Service department failed to call me to tell me that my car was ready after me waiting at home for 5 hours, I was told by Melissa that some one would call me to pick me up. NO CALL!! When I called to find out what the hold up was, I was told that the Service Department was CLOSED!! SO, NO VEHICLE!! The next morning after getting a friend to take me to the dealership (ONCE AGAIN NO COMMUNICATION FROM THE SERVICE DEPARTMENT), the manager, Brian had plenty of apologies and a paltry offer to make up for the COMPLETE SCREW UP! And to top it all off the Vehicle Report Card didn't even have the correct Odometer reading on it!! REALLY?? A TRULY DISSATISIFIED 5-TIME CUSTOMER read more

I took my vehicle in for a diagnostic check for a check engine light that was on. Upon taken my vehicle too Sutton Ford I had absolutely NO issues with my brakes. The service person called my husband instead of me to discuss the issues with my vehicle That was unprofessional I brought my vehicle in myself NOT MY HUSBAND , MY NUMBER WAS ON THE PAPERWORK NOT MY HUSBAND'S . WTH! I was told there was a pool of brake fluid noticed underneath the vehicle its strange how can I drove from the loop to Matteson, IL with NO brake issues but all of the sudden I have a serious leak, the Vehicle was in a unsafe driving condition . Sutton Ford sabotage my vehicle, I believe because my vehicle was an older model they sabotage it in hopes I would purchase another vehicle. We all know Ford isn't getting much business and they had to lay off employees because sales are low . I advise everyone to STAY THE HECK AWAY FROM SUTTON FORD ,THEY ARE SCAMMERS AND CROCKS !!!!! read more

If I could give them a zero rating, I would! Avoid this place at all cost. They are complete shysters. I have had to go there several times for the same factory issue....they have found increasingly creative ways to overcharge me and continue to not address the root cause of the problem...I was charged over 500$ just to replace a battery...for an issue that was under warranty! The other madness is too long to describe...Ignore this at your own cost. read more

WONDERFUL DEALER!!! For decades I have been extremely pleased with the quality of the Ford automobiles. This weekend we purchased a Ford Edge from Sutton Ford in Matteson Illinois. VERY VERY pleased with the entire process. This dealership took GREAT!! care of us during the pandemic. From the trade in process to full purchase they made sure we were comfortable and happy. Jeremey Walton, was our sales rep, he went above and beyond to make sure we were happy and satisfied. Chuck Yzaguirre, the floor manager helped seal the deal they are both SHINING STARS at Sutton Ford. Such a commitment to great customer service is to be commended. I cannot thank you enough, We love our Edge and I felt I had to write and share my enthusiasm. read more

Sutton Ford - Car Dealers Near Me - Matteson, Illinois

Please avoid going to Sutton Ford dealership in Matteson, Illinois or any dealership owned by the Sutton family. They tried adding on $7,000 in extra charges without telling me . When i figured it out the sales manager Davey took off $5,500. I was told the other $1,500 would not be removed and i had to accept it or i could not purchase the car. Well i got up and walked away and left that dumbass manager sitting there with his bogus charges. Went to Phillips chevy and got a better deal with no extra bogus charges . read more

i purchased a car there 1 week ago, and it's been there 3 weeks, called and never received a response. going to talk to my lawyer and have them cancel this sale. poor sales people, long wait, has not paid off my trade. avoid this dealership at all cost. also going to contact every news channel to make sure every one knows about this dump. read more

Taiya Alexander was my salesperson. I came in there not expecting much my credit was poor she managed to get me a nice car I waited quite a bit but that's any car delearship they made sure the car was clean she gave me car history to make sure I didn't have any worries hopefully I can buy another from there in my near future I love my new car & Dont drive Hyundai!! read more

Sutton Ford - Car Dealers Near Me - Matteson, Illinois

Suuton Ford sold me a lemon. My 2014 Nissan Altima was purchased Sept '21 for around $15k. In 23 months of ownership, I was given billing for repairs in excess of $5k in repairs... nothing was covered by Sutton Ford's "24 month warranty." The service department hand waved me every time I had issues, saying I had to call and sort it out with the warranty company myself. The entire underside was rusted and the entire rear suspension was cracked through and going to collapse. It looked like what I'd expect a WWII jeep's underside would look like, not a car with less than 10 years driving. This didn't happen overnight nor during my daily driving (10 miles/day to and from work, all on paved road) contribute to these issues. Let me be clear: 2 years ago, a professional inspection of this car would probably determined the car barely drivable, and no one with a conscience would have deemed it sellable. They are either too incompetent or too dishonest to find or disclose these issues. Less than 2 years after the purchase, I traded in this lemon at a huge loss. The only difference I see between Sutton Ford and someone who would stick a gun in my face and take my money is honesty. Because a mugger would honestly do what Sutton Ford did to me through paperwork. I have made sound financial decisions in the last couple years where I have saved money and paid down debt. The purchase I made from Sutton Ford has erased all of those gains and will continue to leave me worse off for the next 5 years going forward. It will have lasting effect on my emergency savings, any other money I'd be putting aside, money to fix up my place. It's all 5 years away. The attitude I have been met with at every turn has that I should never have expected good service because I was dumb enough to buy from Sutton Ford. Not sure if it is incompetence or dishonesty, but I know I can't afford to find out. I will never buy a used or new car from you again and I will go out of my way to tell how bad my experience was to anyone buying a car. They don't inspect used cars and know they will not support them. What does that say of their treatment of new cars they sell? They treat you like a customer until the sale is final... then you are just a sucker to them. read more

This was our first time using Sutton Ford. Our experience could not have been better. The staff were friendly and knowledgeable. We buy a lot of cars, so we have dealt with lots of dealerships. This was worth the hour drive from our home. I recommend highly! read more

I made phone inquiry about the new electric vehicles. Got multiple text from online sales guy when they got one in. Made appointment, confirmed. Showed up on time and they told me: sorry it's sold. A total waste of my time. I find it hard to believe that in the one hour since confirmation, suddenly the car is gone. Poor service. read more

I can't thank Tony Martinez enough for his help in purchasing my F150 .Tony was very helpful and I would highly recommend him to anyone.

I would have to say the best experience my wife and I had buying a car was at Sutton. Eric Maymon and Manager Nick had all the paper work ready before we even walked in the door. Seamless transaction with financing, no pressure sales on products. Got us in and out within a couple of hours. Shortest time ever spent buying a car. We'll be back there for sure. read more

I really feel like I have to warn the consumers. Money in history has never been harder to come by, yet everything is more expensive. My wife feel in love with a vehicle which they had on the lot. It was over priced but she needed a vehicle. To get to the meat of the story, the thing I needed the most or it was a deal breaker was to have a warranty that was extended for the length of how long o had to make payments that covered everything except normal wear and tear, that would set up a rent a car and cover it if a problem arises. Moving to now, all the lights went on and there is a problem, not only a problem but a recall problem. The warranty doesn't handle car rentals at all I'm now told, it gives me 35 per day that comes out of my pocket first. Also I now have to pay 180 for another Ford dealership,Webb to do a diagnostic that is part of if not all of the recall. read more

The pickup from the airport is where the good service ended. The sales rep drove back to the dealer (in the car i was buying) cutting lanes, driving 90+. What should have been a quick process as I did my pre-qualification online and money was sorted, took 4 hours at the dealership. I was told not to walk around in certain parts of the dealership for no reason. They tried adding on additional warranties without my permission totaling over $3500. There was an unexpected and unwanted dealer option of $2000 added i could not remove. Just a bad experience. Also, for a CPO, there were things like the tailgate button not working, VCT camshaft phases for the cold start rattle were clear and present. Shady dealer. read more

Irving G. kept us here for HOURS. He ran my credit SEVEN (7) TIMES when he told me he only ran it 3 times. Kept telling me about his $1000 monthly payment and kept pushing a car that had over an $800 monthly payment on me when I told him I could do max $600. Saying that I can afford it because I have a good job. Finally, got so fed up and left. Extremely pushy and made my first experience trying to buy a car at 22 my worst nightmare. Will never go back. Highly DO NOT recommend. Went to Rizza Ford in Orland the next day and dealt with the most wonderful and helpful salesmen. read more

Total waste of time !!!! Agreed on price, then took 2 days to tell us the "real numbers LIARS.... unnecessary and unwanted fees, beyond the normal taxes/title/doc fees, were added to the Internet advertised price. A ploy to keep the numbers looking low until you sign on the dotted line. $4,000 in "accessory" fees.... Hidden fees were called "addendums" including ceramic paint protection, windshield protection and additional add-ons that they took upon themselves to include that weren't reflected in the advertised price. I will advise others to avoid Sutton Ford. ZERO STARS!!!.......did I mention.....LIARS.... left one star too many ZERO not an option read more

Sutton Ford - website and CarGuru price - Car Dealers Near Me - Matteson, Illinois

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If you're looking to buy a car in the area this might be the place. However, if you are living in a neighboring state and find the perfect car at this dealership, this might be the worst place to go. My family member had the lovely experience of driving 3 hours to get the perfect car for herself after searching for many months. 20 minutes before arrival they were asked for a finals check to make sure they were following through. Another 5 minutes later the car was sold. Yes, you heard it here folks the car was sold. The system in place between the salesman and the scheduler is laughable. Don't bother with this dealership you might waste a lot of time instead of actually acquiring a new vehicle for yourself. read more

They will tell you that a car is one price in their ads and in person, but when you go to buy it, they tack on $1,500 in window and paint protection and they refuse to sell the car for the advertised price. Go anywhere other than here. DO NOT BUY FROM SUTTON FORD! STAY VERY FAR AWAY! ALSO, most of the people working in there are not properly or always wearing masks. If you would like to get infected with Coronavirus, definitely come to this place. read more

Sutton Ford employs the old bait and switch game just to get you into the dealership. The great deal price isn't a great deal if you add the advertised valued savings to the final price. They advertise a 2018 Ford Explorer for one price but when it came time to make the purchase the sticker price included an additional 5K. They want you to believe that the additional features on a 2018 Explorer is in addition to the great deal offer. It is what it is or it's a lie. A total waste of time. It's so sad that WE can't do legitimate business in our own neighborhood. SMH on my way to Schaumburg. Thanks but No Thanks read more

Sutton Ford - Say what? - Car Dealers Near Me - Matteson, Illinois

I thought car dealerships stopped playing the "hidden fees" game, not so at Sutton Ford. I was looking at a 2018 Ford F150, low miles and a price too good to be true. Mark the salesman then goes into his speech about their 172 point inspection...then there's all this other crap that dealership does and then adds an additional $3500 to their price online... He then says the usual car salesman line, all dealerships do that, not the dealerships that have earned my business. I wouldn't recommend this dealer... read more

Service was better in previous experiences currently still waiting to find out what's going on with the service of my vehicle, it's been over a week and a half and I've gotten the runaround from Tom Dixon, Mary Melissa, and every other name under the sun. A waste of time and money And space I would not recommend the service department or their sales department to anyone in the future. read more

I haven't had to buy a car from a dealership where I didn't know someone who worked there in a long time.... Happy I got the car I wanted, however, I will NOT be returning to this particular dealership EVER again! From the beginning, my salesman, Vince Yzaguirre, was as dry as a bone. Went for a test drive in the car: Car was being used as a demo car (and it actually had 2,000 more miles on the vehicle than listed) by one of their employees, had dirty socks with golf clubs in the back and smelled like Asian food as we drove it--nothing like entering a car during Covid without any wiping down of even a door handle! Got his brother, the Used Sales Manager, Chuck Yzaguirre, involved in the process. Told me the extra costs (Security window etching, paint protection and window protection) that were tallied in the cost ($1700!!!!!!) were mandatory by their dealership and non-negotiable. Really??? Mandatory? Chuck 'gave me the lowest finance rate'....hahaha... In reality, days later-- actually had the rate and loan approved by another vendor almost 2 Full Points lower. Needless to say, they were not happy about me seeking out another loan elsewhere....and that was evident as I returned to pick up my car.... Once there to pick up car, there was not an extra key for the car. Asked for this to be provided and refused to make it happen, courtesy of the Sales Manager, David Shoup. Customer Service is not their forte nor are their personalities when David said he basically gave away the car and lost money....he claims that my purchase included the 'pre-certified vehicle warranty'. David Shoup quoted me that this warranty was actually an additional $1595 to include. Once I drive away from the dealership, I also noted the fuel level was not even a half tank of gas....please also note that there was never a thank you from any of three 3 gentlemen mentioned above.... David Shoup Chuck Yzaguirre Vince Yzaguirre The only person I can give high praises to is LaToya McDonald, Manager of Finances. She went above and beyond to ensure all of my questions were answered, clarifications on all agreements that were made and was very professional and kind. I could tell she has had to smooth things over repetitively with customers before me and I thank her for making me feel comfortable with all. Bottom Line Folks: DO NOT EVER GO TO THIS DEALERSHIP!! Very unprofessional and will extort money from you one way or another! I read more