Mickey from service was great! Kept us informed with what was going on and what needed to be done…read moreon my Ram Truck. Would recommend this dealership any time!!!

No Stars!!! AVOID AT ALL COSTS(LITERALLY)! Call me a fool…read morebut I have been a loyal customer since 2015 with leasing/financing 4 vehicles and recommending a handful of customers whom have also purchased vehicles. Early last year, 2021 Jeep Grand Cherokee L had engine issues....sat at dealership for 3 months due to no parts then faulty parts... LEMON! October 2025, leased a Jeep Grand Cherokee L...1st Oil Change: OIL LEAK! March 2026, paid $4000 to have engine repaired (Cylinder Head Gasket, Timing Cover Gaskets, Crank Seal, Valve Cover Gaskets, etc.) only to have issues less than 30 days later (Cam Phasers). Dealership claims new issue is unrelated to previous issues and quoted $1600+. No Accountability! Half-SSA Mechanics! Take your JEEP elsewhere!

I love the Sutton Dealership!!! I have been to Sutton 20 years. I love Ford cars and The Sutton…read moreDealership is the best.

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

Just bought a car! Will Webb a wonderful sales rep. Buy…read moreyour car from him. Finance was also wonderful. See Sara!

I bought a 2022 Hyundai Venue 4 years ago. Nice vehicle and an a satisfied customer with the…read moreproduct. I have done every bit of maintenance on the vehicle since day one. I'd say that part of the service is top notch. For at least a year now, every time I schedule any particular maintenance, whether oil change. Tire rotation, etc, which I schedule 2-3 weeks in advance, I'm harassed by the salesman Erik Garcia, or the sales minions at that dealership, "that it's time to upgrade." I always explain to them, "I'm a happy customer" or "you sold me a great product." Which is very much true in regard to the actual vehicle. A little over a month ago, I scheduled a routine oil change. As expected, I was bombed with text messages or phone calls about upgrading my vehicle. Each time, I explained, not only do I live on a fixed income of disability, but I'm also in chapter 13 bankruptcy and cannot get new credit without permission from my trustee. I also explained that with two years left to pay on my vehicle, I'm very happy with it. But of course after persistence, I did consider upgrading, only after I reached out to my bankruptcy attorney for guidance. My lawyer did explain a deal could be made. I didn't reach out immediately after that to the dealership. But they did reach out eventually, as they were ultra persistent on trying to make a sale. Over the phone, I explained, what do you need from me? Because I do not want to go into the dealership to waste my time. That process is the worst, if you ever experienced that. Erik said "I have everything, we just need you to come in and pick a car." I wasn't convinced about all that, and so I told him, I'll email you anything you need, salary, bank statements, driver's license etc. He then says I'll text you my email after this phone call, send me pay stub. This was at 2pm or so, with the idea, I'd be in the dealership at 6pm. I went to the dealership, meet with Erik. I filled out references, gave him my license so he could make copies. Gave him information on how I earned a living and other pertinent information. Then, for the next 75 mins a waited at a cubicle, no updates, no responses, nothing. The one thing I never wanted and would not agree to, was to waste my time! And sure enough, it happened. I walked out unannounced and without incident. Never received a follow up from Erik or the dealership. I texted Erik, plus another phone number associated to the dealership "Alex", about what happened. Got a response a day later from "Alex", who I don't know, apologizing and that they would reach out with numbers for me to consider a deal. I've yet to have heard from any of them with numbers. Here is the text I had with them the evening I left. Not a great sales experience.

Used to be ok, but now Gerald. Questionable honesty, ethical and good customer care. Problem…read morehonoring manufacturers warranty service. Failure to communicate with customers in a reasonable, timely manner.

Zero stars if I was able to select it. Filed a complaint with Kia America regarding service…read moredepartment and service Manager. Lied to, argued with, and left disappointed and frustrated. Might want to learn how to deal with the public or don't work in service. He's most likely going to comment something different but my 1 min and 44 sec phone call I have record of will tell otherwise of what you DID NOT explain to me. I hate I even had to go back there after my absolute regretful purchase of this car in the first place. The first second I am able to trade this car in I'll be done with KIA and NISSAN of Matteson for good. We've spent hundreds of thousands on 4 vehicles between both of them. It would take days going into detail so I'll save that for when I get a call from corporate with my documentation.

I took my 2017 Nissan Altima in for a tune-up. Came out with an air-bag light that would not go…read moreoff. A potential costly predicament that I found myself in. An aggressive staff (Jeremiah) that refused to clarify why he did not point out that the air-bag light was on when I first brought the car in (because it was not on) but like a faulty robot on the following day kept repeating that I should buy a new car. This surely revealed why my car has been tampered with. This out-dated tactic of messing up a car that starts out needing a tune-up and ending up with a massive repair bill after an intensional "throwing a wrench into the works" so as to sell Gerald Nissan's new cars will not work with me.

My experience with Gerald Nissan Matteson IL on Saturday 12 /6/25. I…read moreInquired about possible early lease trade in on my current 2023 Rouge and with my 2nd SUV upgrade on my finance 2023 Rogue including upgrade on my mother 2023 Kicks. It saddens me to not receive one deal on any one of my 3 Nissan purchase via NMAC. By the way I purchased my Nissan SUV 2 at the same time purchased a lease and a finance ALL the time. I will seek my search at another dealer who will accept my double purchase. I have purchased 6 SUV over several years it sadden me that GERALD NISSAN allow a customer to seek another dealer. My service advisor Darius Knight such a very nice gentleman explained the process in detail. Great customer service. Good Luck. I KING.

Don't buy a car from Gerald Kia of Matteson. Don't be like me. Read everything. Joshua P. Green who…read moreis the general manager has no idea what his sales team is doing. Duane Jackson who is the sales manager and his sales team are fast talkers and saying anything to get the sale. I was told one thing and because it was verbally communicated they didn't honor what was told to me. And my sales person was fired so he couldn't communicate the things he said. Duane Jackson and the sales team are straight scammers. I would give this place no stars if I could. I will post this once a day to save anybody from making the mistakes I did.

Failure to honor manufacturer warranty. Failure to provide customer service. Unreliable, unfair,…read moreunprofessional customer care. No respect for customer support. Overall behavior does not represent good community relations.

I have been looking for a car for four months... I was getting so disappointed with other…read moredealerships having additional fees tacked on to the price shown on the Internet...MAP (market adjustment price) fee, lot fee, breathing their air fee, whatever fee. The price Arnie Bauer showed on the Internet is, indeed, the price you're going to pay (obviously other than typical tax, title and registration)!!! Everyone that I encountered over the phone, via email, or in the dealership we're absolutely amazing! My sales person, Tom P, put no pressure on me whatsoever to buy. Bought from Arnie Bauer and highly recommend this dealership to anyone looking for a no hassle, hidden fee free car buying experience!

I've was a customer here for nearly 30 years, which makes this experience especially disappointing…read more I brought my car in to have the driver-side door repaired because it would not open. After multiple visits and ongoing back-and-forth, the issue was never properly resolved. When I finally got my vehicle back, the driver-side door was working--but now the passenger-side door, which had no prior issues, no longer opens. At that point, it doesn't feel like a repair--it feels like the problem was simply shifted. Equally concerning was the lack of accountability and urgency from the service team. When you're paying for a service, you expect resolution--not a new issue. Unfortunately, based on this experience, I cannot recommend this location. Fixing one problem by creating another is not service--it's negligence.