I recently went to Gerald just to look at the cars and ended up driving away in a 2027 HR-V, thanks…read moreto Bola Ayad. I am so happy and excited about my car. The team--and Bola in particular--did everything possible to make sure I drove off in my new vehicle.

40 mins worth the drive! Go to Kendall! After going to 2 Hondas around the city, this dealership…read morewelcomed us like home.Kendall's customer service is top tier! He open the door for us, great hospitality and they work with you!

JOE IS SERVICE IS AWESOME…read more I never dealt with the sales portion. But Joe was great, I went in for some basic maintenance and some things to be checked. One he let me know every step of the way how things were going. Two as soon asmy van was ready he let me know. Three he was very polite through the entire process. So as I wonder in customer service is dead Joe has changed my. Mind to know it still exists.

Very disappointing experience with South Oak. We purchased a 2023 Silverado on a Friday afternoon,…read moreand by Monday morning--only about 200 miles later--it had a check engine light and went into Reduced Power Mode. Roughly 170 of those miles were simply our drive home from the dealership. We called South Oak before having it repaired and were told to take it to our local Chevrolet dealer since we lived about 150 miles away. We followed their instructions and ended up with a $685.99 repair bill. South Oak refused to help with the repair and later claimed they hadn't been given an opportunity to inspect or repair the truck, despite the fact that we called them first and followed their direction. After I pointed this out to the General Manager, my follow-ups went unanswered. Extremely disappointing way to handle a problem that occurred the first business morning after purchasing a ~$41,000 truck.

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

I'm extremely disappointed with my experience after purchasing my vehicle from this dealership. At…read morethe time of purchase, I was promised two free oil changes as part of my deal. Today, when I came in to use one of those oil changes, I was told there is no record of it in their system. To make matters worse, the sales associate who originally helped me is no longer with the company, and it feels like that's being used as an excuse to avoid honoring what was promised. This situation makes me feel completely misled and undervalued as a customer. Promises made during a sale should be documented and honored regardless of staffing changes. Very unprofessional experience, and I would strongly recommend future customers get everything in writing before finalizing any deal here. Better yet avoid this place at all cost. Go to McCarthy ford the do better business and even better ppl.

Just purchased a 2026 Kona SE (Atlas White). I traded in my 2021 Kona SEL. Javon was so helpful,…read morefunny and very professional. He really worked to get me the financing I needed with a great interest rate. If you are thinking of purchasing a Hyundai. World Hyundai is the place to go.

I took my 2024 Kona (which I bought here) to have the tire pressure monitor repaired. Second…read moreattempt and still not fixed. This is not really my complaint. My complaint is the dealership tried to rob me of $500. When they finished they gave me a bill for $500. I asked the nice lady behind the counter whether this was covered under my warranty. I was told no. Then a gentleman named John, I think, took me in an office and told me the same thing. The warranty doesn't cover sensors, he told me. I was sent back to the counter to pay. The dealer that sold me the vehicle informed me I am covered with a 60,000 mile/5 year warranty. I was currently under 29000. While waiting I Googled it and yes I am covered. This finally convinced the counter lady to talk to someone in the back. She came back and let me know that yes, my warranty covers this work. That was taken care of, but my concern is the dealership was going to charge me $500 for work they know is covered. That's like stealing and not good business. How can I trust Hyundai now? I am on my fourth Hyundai vehicle and have always been happy with each vehicle and the service, until now. I was being taken as a fool, that's how you treat your customers? I will never go back to this dealership again. I might not want a Hyundai as my next vehicle either. If you go there, don't let your guard down.

Super nice and helpful staff. Kept me informed and updated the whole process and really helped me…read moreout. Store was super nice and welcoming as well as the staff. I definitely recommend to anyone looking to get a car, new or used, and will be going back for sure.

Used to be ok, but now Gerald. Questionable honesty, ethical and good customer care. Problem…read morehonoring manufacturers warranty service. Failure to communicate with customers in a reasonable, timely manner.

I have no reason to give this Nissan dealership anything other than 5 stars!…read moreBoth my mother and sister drives Nissans. Each car needed a little bit of service. I contacted a few dealerships and they were all booked for sometime to come. However, I called Hawkinson Nissan and told them of my dilemma and I asked for assistance ASAP, they told me what time to arrive, I did it, they fixed it... That very day. Jason, in the service department was exceptional! He was very professional, kind and very attentive. The issue was resolved and I was out the door in a good amount of time. So, I asked if I could bring my sisters car and Jason said if I brought it in early next morning, he'd have me in and out ASAP. Done deal! thanks Jason! Lastly, I also stopped by for the first time a few days earlier before the 1st service job to see if they could take a look at a key fob that wasn't working properly. Joel, (see pic) in the retail parts, simply changed the battery and 5 mins & $6 later, I was out the door. Thanks Hawkinson Nissan!

If you are thinking about buying or financing a Nissan from Gerald Nissan, please read this first…read more I am paying a significant amount to finance what was supposed to be a dependable, nearly new Nissan. Yet the transmission failed at approximately 1,300 miles. Yes -- around 1,300 miles. A transmission is one of the most major components of a vehicle. I never imagined I would be dealing with a transmission replacement this early in ownership. Before this, I had already dealt with the stress surrounding hail damage and frustrating communication about the vehicle, and now I am dealing with an even more serious mechanical failure. The electronics and radio could still turn on, but the vehicle itself became something I could no longer depend on. That is an awful feeling when you are still responsible for a substantial monthly finance payment. What has disappointed me just as much as the mechanical failure is the level of support afterward. When a customer experiences something this serious on an extremely low-mileage vehicle, I would expect the dealership and Nissan to immediately focus on transportation, communication, customer safety, and a meaningful resolution. Instead, I have felt like I have had to repeatedly call, explain the same situation, ask for assistance, and fight to be taken seriously. A transmission failing at roughly 1,300 miles should not become the customer's burden to chase everyone for answers. Gerald Nissan needs to seriously think about what customer loyalty means after the sale. Selling the vehicle should not be where customer service ends. I wish somebody had told me before purchasing: The real test of a dealership is not how nicely they treat you while selling you the car. It is how they treat you when that car develops a major problem. Based on my experience so far, I cannot recommend Gerald Nissan. I will update this review if Gerald Nissan and Nissan ultimately step forward and provide a fair resolution. Until then, anyone considering spending their money here deserves to know what my experience has been.

Here's my experience: First contacted about a vehicle they…read moreclaimed they had in stock on their website. They said yes it was there and I could see it the next day at an appointment I made. I get there and the sales person that I made an appointment with wasn't there nor was the vehicle. Wasted my time but not a deal breaker. I told them what I was looking for with a few choices of trim levels and colors. The new telluride was just rolling out so I was willing to be patient and come back when they arrived. I was contacted a few days later and they sent me a text with the exact model I wanted and promised it was there at the dealership. It had name on pre sales sheet so I went back to do the deal and my salesperson shows me two completely different vehicles, not the invoice they texted me. Another bait and switch. I settled for one that I didn't exactly want but had a nicer interior. I was good with it regardless of the bait and switch. The agreement was to throw in the floor mats and cross bars, and I'd pay sticker. I ended up paying for the all weather mats even after they said they'd include them because I was already on the invoice, instead of crediting me the couple hundred dollars. Then I had to go back over a month later for the cargo mats and the cross bars. I get there and there's no cargo mats, only the cross bars. Ugg. Later I went to install the crossbars myself and it didn't fit. They ordered the wrong one. So I had to go back and switch it for the right one, meanwhile they shipped me the cargo mats. It was like pulling teeth to get this simple task right. i honestly felt like i was on a prank YouTube video or something. There's a reason this dealership has bad reviews. It's best to just be honest with customers. And if a mistake is made that's okay but as an act of good faith offer something to make up for it, not double down and manipulate and gaslight the customer after going back on a deal.

Don't buy a car from Gerald Kia of Matteson. Don't be like me. Read everything. Joshua P. Green who…read moreis the general manager has no idea what his sales team is doing. Duane Jackson who is the sales manager and his sales team are fast talkers and saying anything to get the sale. I was told one thing and because it was verbally communicated they didn't honor what was told to me. And my sales person was fired so he couldn't communicate the things he said. Duane Jackson and the sales team are straight scammers. I would give this place no stars if I could. I will post this once a day to save anybody from making the mistakes I did.

I have been looking for a car for four months... I was getting so disappointed with other…read moredealerships having additional fees tacked on to the price shown on the Internet...MAP (market adjustment price) fee, lot fee, breathing their air fee, whatever fee. The price Arnie Bauer showed on the Internet is, indeed, the price you're going to pay (obviously other than typical tax, title and registration)!!! Everyone that I encountered over the phone, via email, or in the dealership we're absolutely amazing! My sales person, Tom P, put no pressure on me whatsoever to buy. Bought from Arnie Bauer and highly recommend this dealership to anyone looking for a no hassle, hidden fee free car buying experience!

I've was a customer here for nearly 30 years, which makes this experience especially disappointing…read more I brought my car in to have the driver-side door repaired because it would not open. After multiple visits and ongoing back-and-forth, the issue was never properly resolved. When I finally got my vehicle back, the driver-side door was working--but now the passenger-side door, which had no prior issues, no longer opens. At that point, it doesn't feel like a repair--it feels like the problem was simply shifted. Equally concerning was the lack of accountability and urgency from the service team. When you're paying for a service, you expect resolution--not a new issue. Unfortunately, based on this experience, I cannot recommend this location. Fixing one problem by creating another is not service--it's negligence.

I worked with Ethan Knowles at Planet Honda. He was very straight up with me and didn't over-do it…read moreon being a salesman. I highly recommend planet Honda and specifically Ethan Knowles for being a no-nonsense car dealership.

We went here a few years ago to purchase our current Honda. We decided we needed a bigger car and…read moreknew what we wanted in mind and went with our research for the MSP and compared to their MSRP. We talked to Todd, Tom & Mike and while they were nice and all they didn't try too hard to get us the car we wanted. Between going a week ago to today we weren't told the car had been sold and they didn't have the color we wanted. We were told they could take 3k off the price and going back today it was nothing but walls and road blocks we were hitting. They refused to keep their word on price. We had our down payment ready & credit is A1. Their customer service isn't the best & professionalism is not their strong suit. I wouldn't recommend going to Gerald's. It's kind of silly to go in and speak to 4 different sales people and a "general manager" that never comes out to greet you but will send their middle guy out 4 times with the same price saying "my boss said he can't do that price."