I leased a car from Gerald Honda of Mateson and they delivered the same car but one with a…read moredifferent VIN. They needed to pick up the car from another dealer and I did all the paperwork at night in the dealership. The next day they picked up the wrong car. The other dealer had 2 of the exact same cars and they picked up the wrong one,,,different vin from my contract. They did not catch this until a week later when the other car was being sold. They still have not fully fixed their mistake. Very unprofessional management.

Had a great experience at Gerald Honda of Matteson. Kendall was our salesperson with Davie backing…read morehim up. No pressure, super friendly and a good deal. Definitely would go back!

Mickey from service was great! Kept us informed with what was going on and what needed to be done…read moreon my Ram Truck. Would recommend this dealership any time!!!

John was super helpful and not pushy at all when it came to the sale. I would recommend contacting…read moreif you are in need of a new or used vehicle.

WONDERFUL DEALER!!! For decades I have been extremely pleased with the quality of the Ford…read moreautomobiles. This weekend we purchased a Ford Edge from Sutton Ford in Matteson Illinois. VERY VERY pleased with the entire process. This dealership took GREAT!! care of us during the pandemic. From the trade in process to full purchase they made sure we were comfortable and happy. Jeremey Walton, was our sales rep, he went above and beyond to make sure we were happy and satisfied. Chuck Yzaguirre, the floor manager helped seal the deal they are both SHINING STARS at Sutton Ford. Such a commitment to great customer service is to be commended. I cannot thank you enough, We love our Edge and I felt I had to write and share my enthusiasm.

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

Just bought a car! Will Webb a wonderful sales rep. Buy…read moreyour car from him. Finance was also wonderful. See Sara!

My experience with Manny in the service department was, without question, one of the most…read moreunprofessional and ethically troubling customer service interactions I have ever encountered. His conduct was dismissive, combative, and wholly inconsistent with the standards one would reasonably expect from a reputable dealership. As a direct result of this experience, our family elected to purchase our next new vehicle from another dealership, as we could not in good conscience continue supporting a business that permits such behavior and questionable business practices. The tire replacement program marketed by this dealership appears materially misleading and fundamentally deceptive in its execution. At the time of purchase, I was expressly advised that if I complied with all required scheduled maintenance obligations through the dealership, I would qualify for replacement tires at approximately 35,000 miles. In reliance upon those representations, I adhered strictly to every required maintenance interval and incurred the substantially higher costs associated with dealership servicing specifically to preserve eligibility under this program. Despite fulfilling every condition communicated to me, I was informed at only 19,000 miles that the tires on my recently purchased SUV were already deemed unusable and required replacement. Rather than honoring the spirit or representations of the advertised program, I was offered only a minimal discount through Goodyear and was still required to absorb the remaining cost of replacement tires. This outcome stands in stark contrast to the representations made at the time of sale and raises serious concerns regarding deceptive inducement and bad-faith business practices. Further compounding the issue, both my service advisor and written email correspondence provided me a quote that explicitly confirmed that labor charges would be waived for the tire replacement service. However, upon completion, I was nevertheless charged labor fees. When I disputed the unauthorized charge, Manny asserted that he had "brokered the deal himself" and claimed that no labor waiver had ever been offered. This statement was demonstrably false, and I possess written quote documentation confirming otherwise. Rather than reviewing the evidence or attempting to resolve the matter professionally, he refused to even acknowledge it. During the same visit, while my vehicle was already being serviced for a federally mandated seatbelt recall, Manny further attempted to pressure me into purchasing an additional $199 alignment service, stating that failure to authorize the alignment immediately would result in my removal from the tire program altogether. Conditioning continued program eligibility upon the immediate purchase of unrelated services, particularly during a recall appointment involving vehicle safety compliance, is deeply concerning and appears coercive in nature. When I questioned the integrity of a program that requires customers to incur premium dealership maintenance costs, only to withhold the promised benefit well before the represented mileage threshold, Manny became increasingly supercilious and dismissive. Rather than addressing the legitimate concerns surrounding the apparent unethical nature of these practices, he reacted defensively after being confronted about his conduct and the ignorance reflected in his dismissive attitude. At no point did he acknowledge the validity of the concerns raised, instead categorically denying any wrongdoing or accountability whatsoever. Most alarming, however, was Manny's reaction following our concerns regarding his conduct. After being confronted about what we believed to be misleading and unethical business practices, he refused to complete the outstanding safety recall repair on my vehicle, effectively sending us away while an active recall issue directly impacting passenger safety remained unresolved. Allowing personal offense or hostility to interfere with the completion of a federally mandated safety repair demonstrated a profound disregard for customer safety, a troubling abuse of professional discretion, and a complete lack of accountability and professionalism. Perhaps most telling was the reaction of another service employee present during the interaction, who was exceptionally kind and privately acknowledged witnessing similar incidents on a regular basis and it was said by the employee that the behavior "turns my stomach." That statement alone speaks volumes regarding the culture and operational practices being tolerated within this service department. This entire experience reflected not only poor customer service, but a disturbing pattern of misrepresentation, coercive sales tactics, disregard for written commitments, and conduct that undermines consumer trust.

Used to be ok, but now Gerald. Questionable honesty, ethical and good customer care. Problem…read morehonoring manufacturers warranty service. Failure to communicate with customers in a reasonable, timely manner.

Zero stars if I was able to select it. Filed a complaint with Kia America regarding service…read moredepartment and service Manager. Lied to, argued with, and left disappointed and frustrated. Might want to learn how to deal with the public or don't work in service. He's most likely going to comment something different but my 1 min and 44 sec phone call I have record of will tell otherwise of what you DID NOT explain to me. I hate I even had to go back there after my absolute regretful purchase of this car in the first place. The first second I am able to trade this car in I'll be done with KIA and NISSAN of Matteson for good. We've spent hundreds of thousands on 4 vehicles between both of them. It would take days going into detail so I'll save that for when I get a call from corporate with my documentation.

I have no reason to give this Nissan dealership anything other than 5 stars!…read moreBoth my mother and sister drives Nissans. Each car needed a little bit of service. I contacted a few dealerships and they were all booked for sometime to come. However, I called Hawkinson Nissan and told them of my dilemma and I asked for assistance ASAP, they told me what time to arrive, I did it, they fixed it... That very day. Jason, in the service department was exceptional! He was very professional, kind and very attentive. The issue was resolved and I was out the door in a good amount of time. So, I asked if I could bring my sisters car and Jason said if I brought it in early next morning, he'd have me in and out ASAP. Done deal! thanks Jason! Lastly, I also stopped by for the first time a few days earlier before the 1st service job to see if they could take a look at a key fob that wasn't working properly. Joel, (see pic) in the retail parts, simply changed the battery and 5 mins & $6 later, I was out the door. Thanks Hawkinson Nissan!

I took my 2017 Nissan Altima in for a tune-up. Came out with an air-bag light that would not go…read moreoff. A potential costly predicament that I found myself in. An aggressive staff (Jeremiah) that refused to clarify why he did not point out that the air-bag light was on when I first brought the car in (because it was not on) but like a faulty robot on the following day kept repeating that I should buy a new car. This surely revealed why my car has been tampered with. This out-dated tactic of messing up a car that starts out needing a tune-up and ending up with a massive repair bill after an intensional "throwing a wrench into the works" so as to sell Gerald Nissan's new cars will not work with me.

I have been looking for a car for four months... I was getting so disappointed with other…read moredealerships having additional fees tacked on to the price shown on the Internet...MAP (market adjustment price) fee, lot fee, breathing their air fee, whatever fee. The price Arnie Bauer showed on the Internet is, indeed, the price you're going to pay (obviously other than typical tax, title and registration)!!! Everyone that I encountered over the phone, via email, or in the dealership we're absolutely amazing! My sales person, Tom P, put no pressure on me whatsoever to buy. Bought from Arnie Bauer and highly recommend this dealership to anyone looking for a no hassle, hidden fee free car buying experience!

I've was a customer here for nearly 30 years, which makes this experience especially disappointing…read more I brought my car in to have the driver-side door repaired because it would not open. After multiple visits and ongoing back-and-forth, the issue was never properly resolved. When I finally got my vehicle back, the driver-side door was working--but now the passenger-side door, which had no prior issues, no longer opens. At that point, it doesn't feel like a repair--it feels like the problem was simply shifted. Equally concerning was the lack of accountability and urgency from the service team. When you're paying for a service, you expect resolution--not a new issue. Unfortunately, based on this experience, I cannot recommend this location. Fixing one problem by creating another is not service--it's negligence.

I worked with Ethan Knowles at Planet Honda. He was very straight up with me and didn't over-do it…read moreon being a salesman. I highly recommend planet Honda and specifically Ethan Knowles for being a no-nonsense car dealership.

We went here a few years ago to purchase our current Honda. We decided we needed a bigger car and…read moreknew what we wanted in mind and went with our research for the MSP and compared to their MSRP. We talked to Todd, Tom & Mike and while they were nice and all they didn't try too hard to get us the car we wanted. Between going a week ago to today we weren't told the car had been sold and they didn't have the color we wanted. We were told they could take 3k off the price and going back today it was nothing but walls and road blocks we were hitting. They refused to keep their word on price. We had our down payment ready & credit is A1. Their customer service isn't the best & professionalism is not their strong suit. I wouldn't recommend going to Gerald's. It's kind of silly to go in and speak to 4 different sales people and a "general manager" that never comes out to greet you but will send their middle guy out 4 times with the same price saying "my boss said he can't do that price."

Can in today to pick out stated by the manager and it went sour. They can't getting me into a…read morevehicle under a special plan because of a negative. I wasted my time and gas hope to ride home in a brand new car with my trade in!! "BEWARE" of the lies to get you in. There is always a catch!

I came to this dealership to trade my car for a new car. I was disappointed at first because I…read morewasn't hearing what I wanted to hear & eventually left. A few days later I get a call from Chevy & Eric who were super cool throughout the entire process (even the first time when I didn't get the car). They made my experience enjoyable, & I learned a lot from them. I didn't feel pushed or pressured. I appreciated their help & I felt that they were genuine & they didn't make me feel like a number. Thanks Chevy & Eric so much, I love my new ride!