Used to be ok, but now Gerald. Questionable honesty, ethical and good customer care. Problem honoring manufacturers warranty service. Failure to communicate with customers in a reasonable, timely manner. read more

Zero stars if I was able to select it. Filed a complaint with Kia America regarding service department and service Manager. Lied to, argued with, and left disappointed and frustrated. Might want to learn how to deal with the public or don't work in service. He's most likely going to comment something different but my 1 min and 44 sec phone call I have record of will tell otherwise of what you DID NOT explain to me. I hate I even had to go back there after my absolute regretful purchase of this car in the first place. The first second I am able to trade this car in I'll be done with KIA and NISSAN of Matteson for good. We've spent hundreds of thousands on 4 vehicles between both of them. It would take days going into detail so I'll save that for when I get a call from corporate with my documentation. read more

!!!!BUYER BEWARE!!!! First I would like to say our slaes rep Shamir was great and we take no issue with him however the service we received was at best negligent and at worst predatory. On 9/26 we requested a bill of sale for the bank. The BoS was sent 2 days later with innacurate information. We notified the dealership within 15 min of the necessary corrections. The updated BoS was never sent. Dan (Manager of Sales) informed us it was because he was "too busy." The bank informed us that it is standard practice to have this in order to finalize the loan and that a dealership should know this. Despite knowing that he had not sent necessary documents to complete the sale the dealership confirmed our appointment, let us drive 3 hours (6 round trip, which we had told them would be the case beforehand) get through initial paperwork and then inform us after hours of waiting, that if we did not finance through their dealership that day (since the proper documents were never sent for our bank) the car would be sent to another dealership and we would not be able to buy it. It is our opinion that this dealership will attempt to force you into using their credit lender via predatory sales tactics. The GM did try and lower the price after we pointed this out but we were unwilling to make another 6 hour trip and they were unwilling to ship. read more

Please beware when looking at cars at this dealership. Not only do they mark up cars with a phony 'security system' and required coating that definitely ain't worth 2k, but after you pay for your car they will let people continue to test drive your car! We drove 3 hours to buy a Kia soul that was on the lot. we got there and checked in and they gave us the keys telling us to take as long as a test drive as we need! We drove it 10miles to make sure! When we got back to the lobby we waited 10min to even find our service rep and talk numbers. When we found him, he simply said oh that car was sold this morning. No apology is good enough for that ish. Like what? What if we had wrecked. That isn't their car anymore to be test driving out! I'd be pissed if I was the owner! So if you bought a Yellow Kia Soul on 9/9, please know that this dealer is highly shady! I apologize for driving your car! Do better Hawkinson! That's ridiculous Like I said, we drove 3 hours for a car that had already been sold and had communication about our appointment before hand telling us that fact! Don't walk, run! Trying another dealer, there's plenty in the area that aren't this predatory read more

Two times I have spoke with service advisor Peter on the phone. This guy is so rude!!!! He talks to you in a very condescending tone and attitude. His conversations are rushed and does not have time for you. If you ask questions you can tell in his tone of voice he is getting irritated. PETER do your job! Your a advisor!!!! and stop acting like a assle. If you don't like your job find another job!!! Or go work on some used corner car lot.....which bests fits your personality.-NONE!!! read more

If you don't buy a car the salesmen and manager will make fun of you and your family on the way out! They laughed and played a clown sound. If they use that every time they can't close a deal it must get used ALOT. They said they could beat a price I received from Orland Kia but they just "didn't have the car". They said they could have it transferred by the end of the day and meanwhile tried to upsell a more expensive vehicle. When I declined that, they said they wouldn't have the car I want until Monday and kept pushing the more expensive vehicle. They tried all of usual tricks and were upset I didn't fold. read more

These people have the worst customer service I ever seen. They never acknowledge I even came into there service department. After sitting there for awhile, I ask for some service. I was told they would be right with me. THEY NEVER CAME. Someone need to conduct a class in customer service. read more

From my first call to set an appointment I could feel the great customer service. The drop off process was simple and quick, and Jocelyn was not only friendly, but explained everything and stayed in touch often throughout process (texting and reviewing the mechanics' report online was so easy too). Highly recommend this location! read more

Flat out liars. They assured my mother, to her face, that her car would not be subject to the infamous Kia USB hack. My car was stolen, without key, without breaking glass, using a method they specifically said was fixed. Liars. When they got caught trying to swindle my mom into buying a used car for 4k more than it was worth, they pressured her into buying a piece of crap new Kia that's about as secure as a screen door. And our sales guy at the audacity to YELL at my 77 year old mother for her negative review. We HAD been Hawkinson customers for 20 years. Never again. Never Kia, and never these liars. read more

We would have selected zero stars if able. We have purchased 2 cars from this dealership prior, we like our Kia's and the service was decent then, not so much now. We made appointment for service and were told it was a $169 diagnostic cost. We went in to service department were not asked name, time of appointment or anything. They seemed bothered by our presence. The service person was shown prior diagnostic codes coming up on the car and we were told: "we can't use those, we do our own", ok I understand that, the "it's not under warranty anymore", which we knew, "are you the original owners?", which if you cared to as our names or anything you could look it up and then "did you buy the car here?, again if you asked our name or looked it up that would be documented. Left the car for diagnostic for the $169 to then me called back next day that we owe almost $380 dollars for 2 hour diagnostics and service charge!!! We were NEVER told it's an hourly rate. When asked service personnel they stated "yeah, we should have clarified". We would have NEVER had them take a look at the car. Husband called the service manager 3 times and always a voice mail. Also Kia of Joliet is a flat rate 169.99 for diagnostic NOT hourly! Or McGrath of Highland park $179.99 for diagnostic. Hmmm, Well played Hawkinson, Avoid using service department at this dealership! read more

Hawkinson Kia - Auto Repair Near Me - Matteson, Illinois

I will never step foot into this business again. I had repeated problems with my car. They overcharged me and replaced a battery. Car still will not start a few times each week. I was also charged upon purchasing car for two things I did not want. Tried to explain this the next day and they would not budge. Was exhausted after purchase as I was there for over 6 hours. I will NEVER recommend them. I like my car and cannot wait to go to another dealer and get the service I should. I am out about $1100 total to this place. Their overall rating is two stars. Not surprised. read more

College aged females beware before entering this service department!!!!! They discount your concerns and pacify you with words when they obviously know there is a common issue with a Air Conditioning Evaporator Temperature Sensor. I was told that if my air was cycling between cold/warm and warm that it was a problem that they've been seeing the SAME ISSUE with sportages around the year 2017, not just mine. When I told them I still wanted it checked they told me after an hour or so that they had set a thermometer in my vent (in the air conditioned shop) and the air was blowing proper temperature. I tried explaining that there was no way it was blowing air within the 60s like it was set on, but to no avail they said they didn't see anything wrong while servicing my vehicle. Every one of three additional services after the original complaint failed to document the complaint on my service request knowing that lemon law would apply. I decided to try my luck at another kia dealer, but sadly the warranty was already expired...go figure. Sadly none of the purchase paperwork stated the inservice date of the warranty, which should be conveyed to a second party purchaser. This is why I spent numerous attempts trying to get in contact with hawkinsons finance department (transferred numerous times, hung up on, and calls never returned). Funny when hawkinson Nissan was assessing the car for trade in, they immediately knew there was something wrong with the air conditioning and it at least needed a charge from what they could feel in the car. If you had to have this AC evaporator temperature sensor replaced please reach out to me. It's obvious that the part is defective out of Kia. May be terms for a class action lawsuit. read more

Boy, I tell ya what. Today was such a long day. Spent basically all day screwing around with Hyundai and Honda. Wasted so much time with both of these Dealers just for them to lose out on making money all because their xxxxxx bag egos were more important to them. In all honesty I should have just gone to Kia from the beginning. As soon as I walked in, they were helpful, quick, and sufficient. (possibly because we pretty much walked in last minute like a couple of xxxxxxxx which we do sincerely apologize but it was kinda dire) But still, the way they handled things is how it should be done. My salesman Shaun was amazing, so friendly, helpful, and knowledgeable. Car buying is always a huge stressor and headache for everyone. Instead, he made it fun and stress free. Thank you, guys so much. You all are awesome. See you guys' next weekend for the add on and touch ups. read more

DO NOT WORK WITH THIS DEALERSHIP. I had signed a deal on a 2021 Telluride at KIA Hawkinson but they cancelled the deal - I believe they sold the vehicle to another customer over the weekend for more money. They told me a check engine light came on the car the next day and it was irreversibly damaged overnight and the deal was no longer on. I asked for any documentation, the check engine code, a picture etc but the car had suddenly been towed away and they couldn't remember the code'. The car had 30k miles and was a Carfax 1 owner vehicle previously owned by the salesman Brandon Santoro (he claimed). Total fraud. To prove I'm not some random irate angry consumer I attached photos of our correspondence in the photos section as well (assuming they are not deleted) read more

Ready to purchase but they want to throw a $4k market adjustment in top of MSRP. With an economy hurting people and dealers lining their pockets I would not recommend as they are not willing to negotiate. Did not have this issue with the Honda I purchased two months ago for wife. read more

Look no further this is definitely the dealership to checkout, the service from salesman Thomas Hogan for my Daughter's purchase was outstanding... He's not only good looking but very understanding, straightforward with the details.. no foolishness.. You feel me - you qualify cool - you don't, you just don't... No time wasting here... Just riding out in style from exceptional service not just for that one service but I witnessed a previous customer stop by and they washed their vehicle for No charge.. come on.. what.. That's Service read more

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We had a pretty good used car buying experience with Jeff, along with assistance from Nick and Adam. Kia's sales systems is not terribly different from other dealers' ("Let me check with my manager", etc.), but they went about it all in a congenial manner and seemed to want to make an agreeable deal. Better than most! read more

Wish I had listened to the other reviewers. My sales associate was decent, but the dealership is suspect. Drove from the city to check out a promising vehicle. The car was nothing like it was displayed online. Carpet stains, and crumbs everywhere. The odometer was 3k miles more than what it was advertised for, and the price I was quoted was not equal to what was posted online. Also, the door handle to open the trunk was broken. None of these things are mentioned or featured online. If your going to sell a car or post it, be honest and reveal issues with the vehicle (if you have not corrected them). People drive a distance with gas at mortgage rates, yet they choose not to be honest. Worse part, I was dismissed when I said the "new" quoted price didn't equal what they wanted. They didn't want to work with me or even find an alternative. Too bad because I paid 4K more for a similar vehicle the next day because they wanted to work with me and correct issues with the car. Place lacks professionalism and feels like a used car lot versus a dealership. read more

So my wife took her car in to get the AC looked at because it stopped working. So she called me and told me that it was going to be a charge of $400 to find the leak and that isn't covered under the warranty. So I called Peter (if I'm not mistaken) to tell him to stop working on the vehicle because of the price. So we got off of the phone and my wife went back to get the car and she get the paperwork and leave. Now remind you she just went in for the AC not working. So she went to work after picking up her car and when she left work the oil light comes on and we just got the oil changed about a week and a half ago. I feel like the mechanic Mike took oil out of the engine and Luis is covering up the fact that he has bogus people working for that dealership. This just happened on the 13th of June 2023 between 7am and 820am. The cameras need to be reviewed because I bet any money. My wife isn't the first one this has happened to. I will not be coming back to this Kia for anything and see if I have a case for legal action. read more

Purchased a car here this weekend. Sales staff were very nice, but first brought the wrong car to test drive up and then the battery died instantly. Once the correct car was brought up, all was well. Get to the deal and it's horrific. Back and forth, back and forth all over a couple hundred bucks. The dealer tries to add on options non-stop. Options no one would want. $595 for all-weather floor mats?? Cmon. Then another $4,000 for a 10-year bumper to bumper warranty that the finance guy would just not let go of, telling me how much it would cost to get 3 oil changes a year. Was there for over 3 hours to find out I had to come back the next day as the car would not be ready because it has some "chip" in it that doesn't allow for normal operation. Then another 45 minutes just to get the car when all the paperwork was complete? I'm happy with the purchase, but the experience was just awful. read more

would rate zero if I could, worst experience I have ever had. Sales guy Andrew was ignorant and disrespectful. I honestly think he is misogynistic. Josh the manager is incompetent. This business does the bait and switch routine. Had I read the reviews first I would never had stepped foot in this dealership, since it's mentioned that they bait and switch. They would not honor hawkinson kia website prices. Purchased 2 cars online using the hawkinson express checkout, and received emails and phone calls saying everything was all set, just had to test drive and sign papers. When I got to the dealership Josh refused the prices and Andrew told me "there's the door". A week later the price is still the same on their website, so they are continuing this business model. read more

Hawkinson Kia - Auto Repair Near Me - Matteson, Illinois

Unprofessional. Could care less. They lost the key to my new car, it's been 1 month and counting for a replacement. Management refuses to communicate or even apologize. read more

Save yourself the money and hassle.. this is the worst dealership/service department I have ever dealt with and I work for a company with a service department. They refuse to warranty something that is covered and my car is still under warranty. Kia consumer assistance is just a bad. Worst customer service ever.I will never buy a car again from Kia let alone this dealership. Was going to trade mine in come new year for a 2023 but after all this BS I'll go somewhere else. read more

Five years ago I would have given this dealership a 5 star rating. I trusted them and was loyal to this dealership, purchasing my last 2 cars from them and getting 95% of my vehicle's services performed there. People matter! I understand that staff turnover happens, but since they completely changed over to new procedures and personnel, that personal touch that they used to have is gone and they don't seem at all concerned. They are rude, arrogant and deceptive. I am purchasing a new vehicle in September and guess where I won't be going? read more

This is the worst service experience I have ever had. Run and run fast. The had my car for over a month, and 2500 dollars later, they told me there were still 4 codes showing on the car. I have been asking to speak to a manager, and it is like I am asking for an audience with the queen of England. They are absolutely the worst service department I have ever dealt with. Stay far away. read more

I've only chosen to write this negative review after the dealer has literally sent 4 feedback emails or letters and not responded to any one of them. Here's the start of the story: I contacted the dealer online to see if a used car was still available at 10:30am one morning. They quickly responded by phone that it was and asked when I could come in. I said I could leave in 30 minutes to make the 45 minute drive. So when I got there at 11:45am I was shocked to be told that the car had already sold. Not only that, but the salesperson said it had sold over an hour before I even called. It's one thing that their system couldn't process the inventory faster or the person who checked to see if it was there couldn't check properly. But then to not get a phone call back when they realized? Another dealership had the decency to make a phone call back when they realized their mistake. You have to wonder if Hawkinson Kia just didn't care and thought if they got me to come out, maybe they could sell me something else. Pretty shady!! Then a few days later an email came and asked how I liked the salesperson who I never met. I responded telling my disappointment. Then a phone call I returned and left a message. Then not 1 but 2 mail surveys including one that was supposed to go directly to the owner. Four surveys I responded to and not one they replied back. If they weren't going to read them, why bother sending more? What a hack business!! read more

This is the place to get a car! Went in with a decent down payment 2 check stubs and got a decent deal on a 17 Sorento the car I wanted Kai is super cool and gives you options and if you're set on one specific option then he makes it happen.. simple I paid the price the internet said with protection on the vehicle that lowered the insurance rate. Cameron the finance manager was straight forward with everything as well. Kai Cameron and Ron worked to help me out and get me set. I'll be back for the telluride!! Thanks guys!! read more

Door lock was damaged before buying. Car door wouldn't lock driver side didn't find out till after buying and then going home locking the doors to find out they won't lock at all called multiple times to get it fixed they said they'd do it for free and have still yet been given the chance to come in to get it fixed? read more

My daughter purchased a 2018 Hyundai Sonata from Hawkinson Kia. She purchased the car in August 2022 and by October 2022 the car was broke down. The car had to be towed back to Kia in Matteson IL and they initially said it was covered by warranty. However, after going back and forth between Kia ( the dealership it was purchased from) and Hyundai ( the maker of the vehicle) unfortunately now they are saying it isn't covered. How can a car you only had two not be covered by the warranty? Im ready to take this to the news outlets. This is not good customer service for Kia Hawkinson in Matteson IL or Hyundai. My 21 year daughter put down $6000 on a car that turned out to be a lemon. It's just not fair at all it's a total scam. I would not buy a pencil from this dealership this is bad business. I would give them a zero but you have to at least give them one star that they don't deserve. read more

I would recommend Hawkinson Kia to anyone looking for a vehicle. They were very helpful in getting us into a certified pre-owned Kia Forte, within our budget. read more

Hawkinson Kia - Auto Repair Near Me - Matteson, Illinois

Buyer beware, the pricing on the internet is only valid if you finance the vehicle through their finance department. I was advise by Anthony in their internet sales department if I paid in cash the pricing will be higher then advertised. read more

We just bought our 4th car from Hawkinson Nissan/Kia and we could not be happier! Everything about the experience was the best we could have hoped for... No pressure, great selections, knowledgeable sales people and the best price of any dealership in the Chicago area... Believe me I checked! We were in the market for a Sorento but weren't sure if we wanted to buy new or used or possibly lease our car. Jeff was our salesperson and he and his team walked me through the various options and what would be best for us.. Again no pressure, they just wanted to make sure that we got what we were looking for. We ended up going with a used vehicle with low mileage and at this point both Bob & Jim Hawkinson got personally involved to make sure we were being taken care of.. I mean how many dealers do you know that share their personal cel phone numbers if you have questions or problems?! The financing experience was painless and quick! Even with the trade in, getting the new plates, etc. I was out the door with my Sorento in no time. I could not have been happier but I'm not surprised, it's the way it's always been with these guys. As I mentioned we've bought 4 cars from them and each time we come in for service or have questions they are easy to reach and always friendly, laid back and very patient. The car buying experience can be daunting and it can sometimes feel like you're going to the dentist but these guys make it easy and you will always feel like you're being taken care of. I've recommended Hawkinson Kia and Nissan to all my friends, neighbors and family and they are all huge fans and repeat customers as well.. In fact my best friend has recently bought 2 Sorrento's in the past year! Even friends that don't have Kias or Nissan's bring their vehicles to them because the service department is so good. I guess that's how you stay in business as long as they have, take excellent care of your customers and give them the best price they can get. Check them out, you won't be sorry! read more

I purchased a 2020 KIA RIO. My 10th car I bought for my family in the last 5 years. I will admit I got a great deal on the car. But when I was leaving my salesman Tom Hogan asked if I knew anyone was looking for a car to please send them to him and he would take care of me ( 100 referral fee)I have a friend who was looking at a new Chevy but I convinced him to look at a new KIA. I emailed my sales rep about my friend coming in. My friend ended up purchasing a new Sportage. I was in Hawkinson the day my friend picked up his car ( he did mention when he went in he was there because I sent him in) I saw Tom and I asked him about my friend purchasing a new car from him. He said ya he did and did not bring up anything else. I went to the managers station and talked with the general manager. Told him what transpired and he thanked me for sending my friend in. I asked about the referral fee and he said I did not fill out a referral form so there was nothing they would do. I had no clue I had to fill out a referral form. Well this will be the last car I purchase from them and definitely will not refer anyone to them. It appears once they sell you a car they do not care. Martin Nissen read more

If there's any chance you can afford to take your business elsewhere I'd recommend it. Specifically if you are in the field for a used car. Car broke down to thousands of dollars in 15,000 miles. Little to no protections for the inevitable of their vehicle breaking down. Again if in the used market for a vehicle, this may not be your dealership. read more

Best Car buying experience yet! I never write reviews, but I figured I should if it will help someone choose where to go next. The moment I walked in the door I was greeted (from a distance) by a Sales Member wearing a mask named Joshua Lamb. After letting him know what I was looking for, he pointed me in the direction of a Kia seltos. He offered the perfect amount of information / options without being too pushy or making me feel like I had to buy it right then and there. After looking at a few different options / test drives. I decided to go with the EX model. Once I made it into the finance office, I was able to talk with Cameron Brown about the different finance options available. He was able to really spell everything out for me and answered all my questions I had. Truly the best car buying experience I've ever had! If you're in the market for a car, I would highly recommend driving out to see my new friends at Hawkinson Kia! read more

Hawkinson Kia - Auto Repair Near Me - Matteson, Illinois

There are at least 2 employees at all times walking around not even working, and they don't have masks on. One has walked past me multiple times in the service waiting area without even attempting to keep distance. And he's been interacting closely with many employees with no mask. If you're worried about covid, don't go here at the moment. read more

I am so amazed by their service department! I have been a regular customer for over 4 years now & I will keep coming back. Went in for an oil change, did not ask for much else. The service advisor Akeem applied a coupon without me asking to save me a few bucks & the valet cleaned my car so good! Even a little on the inside. And I did not ask them to whatsoever! I am so thankful. With working so much and day to day activities, it just slips my mind! And Hawkinson Kia took care of that for me. Great job. Left a very happy customer for life! read more

I went in on Friday July 17th. Wasn't sure if I was going to purchase a vehicle or not. This was the 2nd time I was there to possibly purchase. I was treated like family. Bill Fuentes was my Salesperson, and he was great. I was ready to leave, because I didn't want to spend as much as they offered. They adjusted the figures and I put an extra amount down. I drove in 5 yrs ago and bought a Kia Soul. and yesterday I bought a newer Kia Sportage. They are the best over there. Now I just have to figure out how to work everything read more

I had a great experience with this location.i have been a previous Kia owner and had a chance to upgrade my car thru buyback program.i tried going thru the original dealer and salesman who sold previous car.left several messages there never got call back .went online and found this place .talked to josh reems sales mgr he gave me all info on phone to get us started .set up appointment to come in .he set me up with daveed Allen and I can't say enough about this man.he went way above his job for me .locating the right color.dropping spare key off .if every company had an employee like this it would be a better place .total thumbs up Hawkinson Kia !!thanks Robert e Fortier read more

I am writing you to express my frustrations with the poor customer service displayed by your Managers Cameron and David. 1st for Cameron if he didnt know the answer to something he should check before giving a customer incorrect information. Not only did he give me incorrect information but to tell me he's new to the company  and was working on a lot of things...I repeatedly asked to speak to his boss he tells me he is the boss ok well may I have your corporate number we don't have one.....I go online complain they now I  have David S. who calls me I ask him for the number to corporate he tells me the number recently changed but when you call about your letter ask them........WOW no one knows a number for corporate.  I still give him the benefit of the doubt, he takes over now I think I am good to go.......NOT......he tells me he mailed the check last Friday ok I should get it this week let's say today the latest.....nope nothing so I called him he basically now says well it may have been mailed a day later, maybe the wrong address I have to check when I get in tomorrow.......This is truly unacceptable, according to Cameron I was to receive the check in February due to his mistake now its pushed to March. I was still being patient but today to be told oh I have to check when I get in tomorrow......its not just about the money it's the principel of the matter no customer should be strung along like this over something that's entitled to them. I hope this manner can be resolved asap.  Sent from Yahoo Mail on Android read more