Dropped my car in at 8:30am for brake issues and the job was completed before noon! The service…read morewas excellent and Alex customer service was superb. The price for the job was very reasonable and the most important thing was they were honest and NO hidden agenda. I definitely would recommend them and will be utilizing their services again if needed. Thank you!

Went there because my check engine light was on . The man said the vehicle need spark plugs and…read morewires.ok do it . Less then 24 hours later light was on again back the the garage I go . They put it on some machine light goes off I go home it's ok . When to get lunch on the way back to the house the vehicle felt like it was dying out so I put it in neutral gave it gas and the vehicle roared put it in drive Iwent back up to the garage and asked for them to fix it or I want my money back " I'm not fixing it. I said I want my money back no go fuck your self oh ok now what no money back no fixed car so I would recommend never ever to go to the car shop there should be zero's on this star system

I brought my Tiguan here because of an oil leak issue, and they were able to fix the problem in…read morejust a couple of days with the fairest price I could ask for. They were incredibly low maintenance when it came to me explaining the issue, dropping off my car, and contacting me right away with a diagnostic and a realistic quote. I came to t&t after a frustrating, gas-lighting conversation with the service department of my car dealership. They had quoted me $8k for a repair that t&t said I didn't need. I'm so glad I went to t&t auto care for a second opinion. As a woman, I appreciate an auto shop whose staff doesn't talk down to me and is polite through-and-through. Shout out to Gavin for understanding my frustrations with the dealership and providing top tier customer service despite how busy his business is.

T and T auto repair shop is run by honest mechanics with integrity - a rare find! We highly…read morerecommend this mechanic! Thank you!

Came here for a simple admissions test got here at 10:07am for admission test and sat in line for…read more15 minutes before I called the phone number and when I told the guy what I was here for he put me on hold, not feeling too professional over here. I don't feel like an admission test should take more than 15 minutes. I might as well be getting that oil change. Plus I seen another car pull up and go straight in while three cars were in line.

I stopped by because I needed an emission test. The guys here are awesome. I was in and out within…read more1 minutes upon my arrival. It's clean and clear plus they care. Thanks for the amazing service and experience.

I made an appointment the day before for a simple flat tire repair. Got there at 12:30 a whole hour…read morelater they said the tire was unrepairable and i needed to purchase a BRAND NEW tire. Was told that would take 15 minutes another hour later they FINALLY told me the car was ready for pick up. They wasted a whole hour of my time just to tell me they couldn't fix it, and then another hour to actually do their job. Unacceptable.

Came here for a wheel alignment, after an hour & a half I was told they couldn't do it because a…read morepart was supposedly bent. And my quote of $121 shot up to $700. I refused the service and the tech who called told me how I really need to get it fixed and that I can't ride long with it damaged. I refused again. After I got my car, I went up the street to another shop and had them do an inspection and they found nothing wrong with the part Firestone claim to be bent. Ultimately got my alignment at Mavis. I'll never return to any Firestone.

This placed is closed for good reason.i starred using them in Florida. Came to IL . Yuck nothing…read morebut u Issues. This location left a tool under hood of one my cars and didn't tighten bolt for a belt change. Alignments took months to complete. Rude and uncaring staff. It got so bad they tinted the service bay windows so you couldn't see what they were doing . Not worth the overpriced service , lack of skill set,and poor experience. 2022 was my last horrible made appointments at Indiana since New Lennox (2021) simply cancelled appointment and lied about contacting me . I took off work and was unable to get anything done. Indiana shop canceled appointment randomly while I was on the way to my visit. I got in hold with Regional manager who refunded my lifetime warranty alignment charge and gasoline for both trips that were out of my way by hours.

Not to long ago I came in for an alignment. Im starting to believe they just took my money and said…read morethey did it. Car still felt not aligned so I took it to the dealer and now the car feels right. It took about 40 min from the moment I dropped off the car to when I picked it up. Something fishy definitely happened I would stay away.

Do Not go here! They up charged me over 200% on a master cylinder. and well over a 100% on other…read moreparts. save your money , please go somewhere else.

Pleasant people Tammy really took care of me I needed brakes all around job was done in two days (…read morehad to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy

I was skeptical at first being a woman coming to get an issue resolved with my car. But they…read moreactually exceeded my expectations and I didn't feel uneasy. Called ahead, brought my vehicle in & they called me when it was ready for pickup! This will be my go to place from here on out!

I really wanted to support this local business in the hood but I learned the hard way. The…read morecommunication is great in the beginning but they dropped the ball. I tried to hire them as my permanent car repair shop but I'll never give them my business again. I paid over $1,000 dollars for a water pump and was treated like I paid nothing. The mechanic told me to speak with the office attendant and the office attendant told me to speak with the mechanic on questions regarding my repairs. I work hard for my $$$ and will never spend it with a business that can't communicate. Go anywhere but there for car repairs!!

Coys towing helped with guiding me through my claim process even though it wasn't in their…read morejurisdiction. They have great customer service and communication with customers is top tier

Money Hungry , Thieves , Doesn't respect peoples wishes . Helped me pull my car out of the ditch…read morebut didn't respect my wishes to wait on my Mom and Sister to pull up so we can make a family decision .As well as the car was still available to drive outside of the front being messed up which i have a picture and video of the car . I should've recorded the officer who locked me in the back of his squad car to help me "stay warm" but didn't respect my wishes to let me out and try to drive the car and didn't listen to my parents who were on the phone with me during all of this . The manager pulled off with the car as soon as they brought it up . Without my permission, as well as his "employee" who was African American and didn't have no say in anything witnessEd it all but as soon as we pulled up there . The employee was on another call and drove off while we were pulling in very guilty huh? So here we go with the disrespectful , lying , money hungry , goofy manager. He kept lying saying that I said one thing when I told him to his face "IM NOT MAKING A DECISION TILL MY MOM AND SISTER IS HERE". Gladly my mother walked in and talked things out with them because they know what they did to me her son . So with this also being connected to Park Forest police who tries to use people's accidents or people being stuck in a ditch. To their advantage so they can meet their "buisness" quota , and or make there police buddies look good as well for putting people into their money trap . Luckily me and my family was able to get the car out of that piece of shit ass yard. And gladly they didn't get reported to the news for the actions that I went through on MLK day . With Park Forest Police as well as Coys towing place . They prey on people who get into accidents on the backroads . should've just left myself in the car and waited on my insurance to pull up . But police are supposed to respect your wishes and help right ? Not help themshelves and their crooked ways of thinking. But God don't like ugly so in due time what goes around comes back around . God Bless and have a good rest of your year :)

WONDERFUL DEALER!!! For decades I have been extremely pleased with the quality of the Ford…read moreautomobiles. This weekend we purchased a Ford Edge from Sutton Ford in Matteson Illinois. VERY VERY pleased with the entire process. This dealership took GREAT!! care of us during the pandemic. From the trade in process to full purchase they made sure we were comfortable and happy. Jeremey Walton, was our sales rep, he went above and beyond to make sure we were happy and satisfied. Chuck Yzaguirre, the floor manager helped seal the deal they are both SHINING STARS at Sutton Ford. Such a commitment to great customer service is to be commended. I cannot thank you enough, We love our Edge and I felt I had to write and share my enthusiasm.

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

These guys are honest, knowledgeable, and very helpful. Scheduling was easy, the service was done…read morequickly, and their prices are fair. Very satisfied!

Took my Audi A5 to Lars for issues with rough idling and the car randomly shutting off at stops…read more Scheduling was easy, and both John and Lars were great to work with. They were honest and transparent throughout the process, and I really appreciated that they only recommend and replace what's actually needed -- a big difference compared to many dealerships and shops. Great experience overall, and I'll definitely be bringing my car back here.