This placed is closed for good reason.i starred using them in Florida. Came to IL . Yuck nothing but u Issues. This location left a tool under hood of one my cars and didn't tighten bolt for a belt change. Alignments took months to complete. Rude and uncaring staff. It got so bad they tinted the service bay windows so you couldn't see what they were doing . Not worth the overpriced service , lack of skill set,and poor experience. 2022 was my last horrible made appointments at Indiana since New Lennox (2021) simply cancelled appointment and lied about contacting me . I took off work and was unable to get anything done. Indiana shop canceled appointment randomly while I was on the way to my visit. I got in hold with Regional manager who refunded my lifetime warranty alignment charge and gasoline for both trips that were out of my way by hours. read more

Not to long ago I came in for an alignment. Im starting to believe they just took my money and said they did it. Car still felt not aligned so I took it to the dealer and now the car feels right. It took about 40 min from the moment I dropped off the car to when I picked it up. Something fishy definitely happened I would stay away. read more

Very professional. Very knowledgeable. They couldn't fix my car, but it was because of a salty part from previous place so they didn't even charge me for the labor. And just explained I should go back to the other place and get my warranty on the part. I'm very appreciative thank you! read more

I made an appointment the week before . I prepared for my appointment. I need work on my car . I got to the PepBoys . The associate is eating breakfast at the desk , after he finished with the only other person there . They just started talking . I was not even acknowledged. I left . This is a business ? They don't give a &$@&)()& ! read more

Came in for a tire rotation and Brandon and his crew discovered I had a broken steel belt in one of my tires Brandon recommended I replace the two front tires and I was in and out in an hour. Truly Brandon and his crew was efficient and it made the visit to Pep Boys pleasurable. Thank you guys I will definitely be back with wife's car read more

The customer service is terrible. It feels impossible to get in contacts with the district manager David. The managers below him Victoria and Brandon never have any sense of accountability after telling me many lies. I've been waiting 3 months for my car and over these 3 months the communication has been terrible and I've been mislead about the status of my vehicle many times. Terrible location. they have had my car for 3 months and have done no work to it and now they are asking me to come get my car that was never worked on. read more

Today I went to pep Boys in Matteson...I was going to replace my battery but Brandon said I did not need a new battery..Then he had his service guy check alternator..Brandon said I did not need an alternator..I truky thank them for their honesty..I could have been out of hubdreds of dollars ..i commend them for their excellence in customer service..I wish their were more people in the world like them...Ruby S. THANKS AGAIN read more

My name is Michael and I took my dodge caravan to get 4 new tires installed. This should have been a simple task and I spoke to the assistant manager Kris and he had some struggles getting the rims off to replace the tires. He initially changed two and I told him I'll bring the van back to install the other two. I was willing to work with him to get this done. Two weeks later, I returned and attempted to buy the other two tires. They had the van for approximately two weeks but all through this ordeal, Kris was very professional and I really felt he was doing everything he could to resolve the situation. In the attempt to remove the rims from the car, two of the studs on 2 of the rims were broken. Kris had told me that we may need to damage a rim to get it off. Again, I was still willing to work with them because of his professionalism and he was very contrite through the whole process. I had to rent a vehicle for a few days as I needed to get to a work assignment. I agreed to cover some of the repairs for the attempt that Kris made. I went to purchase a rim from a used part store and took it to the site. This is where everything went wrong.... Kris wanted to do something to compensate me for my patience, understanding and my willingness to continue to work with them through this process. I then met Brandon the manager..... he was rude and obnoxious. Kris offered me 4 tires for the price of two but I had already bought 2 tires so that would have me with 6 tires all together where I only needed 4. I asked Kris if he could give me 2 free ones and I pay for the repairs. Brandon immediately accused me of trying to just get free tires and suggested he should have charged me full price for everything and I needed to be happy that they had even done what they had at this point. I instantly got insulted and explained to him that I brought my van in with 4 working tires and just needed new ones. The studs were broken by Pep Boys and the working rim was damaged also by Pep Boys needing the replacement to a new one. This whole situation took a total of about a month and I paid for a replacement rim, and repair work and not to mentioned the car rental fees and all the other inconvenience I experienced!! Then to top it off, he has the nerve to be rude!! Not once did he apologize for damaging the studs and rim and nor did he acknowledge the inconvenience and expense I incurred. I tried to explain to him that it wasn't just about the costs, it was his nasty attitude that escalated me to the point that I needed to write this letter. I'm sorry that Kris has to endure the sting of this letter. Only because of him, I tolerated this nasty experience but it wasn't a bad experience until Brandon got involved. I own my service company and have 6 vehicles that Pep Boys has serviced multiple times. It was because of Brandon's poor attitude and rudeness that this will be my last interaction with Pep Boys. I hope and wish great things for Kris but I highly suggest that Brandon gets retrained for the sake of Pep Boys. Thanks to him, I am now an ex customer. Thank you for receiving this review and I look forward to any follow up from you. Sincerely Michael Smith read more

We came just as Brandon was about to get ready to leave. He was super nice and super helpful and gave us some helpful informatio! shoutout to Brandon for GREAT customer service! read more

I went to check on my engine light on. It took them 6 hours to figure it out. I have a Nissan Sentra 2015 and it needed the cataylic converter and the pipe. They said its $2,300!! They even wanted to charge me 250 to take the part and put it in ALONE. They charged me $110.98 for the diagnosis which makes no sense! I refused service with them and i found a better mechanic that charged me less! Also David had a really bad and unprofessional communication skills. He called me about my car and went quiet after he said " its pepboys" i was like "yes?". He said " yes its pepboys" like dude im listening talk! Then i went up there and soon as I saw him i said "hey u called me about my Nissan?" He said " yes" i was like okay?" He said " yes i did call u". Like i was so confused did he feel like working there and talk to customers or are they short to the point where they hire anybody??!! This place is overpriced for no reason and they're just a scam. Do not go here don't even consider it. If u want a good mechanic i know someone. Just reach out! read more

First of all this elderly man idk his name I didn't ask because he was very rude & grumpy he responded to me in a irritated voice I tried to tell him what's was wrong with my car very quickly so I can end the conversation with him mind you I got here at 11 he told me that he tech wouldn't be back from lunch til 3 so y'all giving out 3 hour lunch breaks hmm then he ask you sure you want to stay it's not guaranteed we'll get this job done today like how then they bring up the pandemic mind you it's 4 of them here & retail IS CLOSED ! So what are y'all doing ? Watching the cars ? I'm confused I made a appointment guys just go some where else don't even come waste your time I was only changing my fuse they aren't working on no cars & BRANDON IS JUST WALKING AROUND HUFFING AND PUFFING EVERY TIME A CUSTOMER WALK IN SOMEBODY FIND HIM A NEW JOB PLEASE read more

See all

ABSOLUTELY NOT!! walked up to the heavy set caucasian gentleman (Tire & Service) I smiled and said HELLO, he continues to play on his phone and without even looking up at me he yells WHAT CAN I HELP YOU WITH ..NOT A DAMN THING! With an attitude like that there is no way in hell I will trust him to work on my car. read more

we arrived just as Brandon was clocking out and he still helped us efficiently and effectively he helped describe exactly what was wrong with my car with no hidden fees and got the job done thanks, Brandon ! read more

This location has changed for the worse. It use to be very efficient but now the service person working the desk is very curt and rude. I don't trust that they put in the oil that I paid for so I'm going to another oil place to verify. AND I made an appointment, drove 20 miles to come here and they did not have my appointment in their system. Very, very. Unprofessional. I will not be back. That's for sure. read more

Not recommend I went up to pep boys to get a sample tire swap from my factory rims to my aftermarket ones ... First off The service wasn't good at all it took them 2 hrs for this simple job Second I have a BMW and they let an Amateur work on it and which i totally disagree on not an Amateur type of car and they shouldn't have allowed him to do such. As soon as I got into my car I had to reset my tire pressure monitor which they where supposed to do since I noticed they where looking under my hood and I was only there to get my tires swapped not engine work there is no way they where supposed to be under there. He claim he was checking the battery but that's in the trunk ... If they have to inspect the car they sure didn't when it was time to leave after they put my wheels back on and didn't make sure after that everything was fine but they didn't and my tire went flat directly after I left the shop. I had to stop to get air returned there and didn't get a full inspection of the wheel. Just a water spray bottle on and some more air such terrible service the manager said he'll look out for me next time I visit but I'm never going back in fear of them doing another terrible job. If u want to spend your hard earned money just to spend money again it's the perfect place to go I was better off doing it myself ..... TERRIBLE SERVICE THAT STAR SHOULD BE NEGATIVE COULDN't post without a star it was the only way read more

Broke my door and blamed it on me, wasn't like that before I got there. Took 8 hours just for an oil change with an appointment scheduled a week in advance. Apparently it doesn't matter if you place one or not. read more

Came in because of thumping and squeaking sounds coming from my left rear wheel. Was charged nearly $1000 for new wheel bearings and a rear trailer arm. The sound never went away.. I took it to another mechanic. He said the sound was because the lug nuts on the wheel were not the correct size. So he replaced them and my car is quiet once again. Find it funny how I had to pay so much for parts and labor and not have my issue resolved, when another mechanic figured out the problem in about 5 minutes. Go figure.. read more

I took my Cadillac TS to them because I have some shaking in my front wheel. The Friday after Thanksgiving I dropped it off. They didn't get to it until Sunday, but I had an appointment Friday. I was told it was the brakes and I need tires. I got the tires done and new brakes and I picked my car up Monday or Tuesday. I didn't drive the car because of the snow cause I had another all-wheel-drive car. I drove the car and January and it started shaking again. I took the car back and I was told it needed alignment and wheels balance. I stated, didn't you guys balance the wheels when I purchase the tires also, you guys didn't notice that the alignment was off when you put the tires on. They did the work and I picked my car up days later. Drove the car and it's still shaking so I took it back And was told that the balance and alignment is off this is my second alignment and balance. And this is my third time taking it too you guys. Pick the car up for a third time after two alignments and two wheel balancer and is still shaking. I took it to FIRESTONE And asked him to look at it. Right off the back I was told my brakes was on wrong and there are no good. Also, the reason for the shaken was the motor about. They found a problem within 15 minutes. Why Pep Boys couldn't see that. I notified Pep Boys that my brakes is on wrong and I needed another alignment and balancing I was told that I had to bring my car back to the to get it fixed. Are you crazy? You guys worked on my car three times and it's worse than what it was when I brought it in and November and now it's late March early April. They gave me my money back for the alignment, but stated if I don't break my car back to them for the brake job, I cannot get my money back. I will never go there again. read more

Clean. Helpful. I had to get my headlight bulb replaced and the assembly. They didn't even charge me for the assembly. God bless me. I also had to get the oil changed. It cost me at least $40. Not bad. Good customer service. read more

Pep Boys - Deals... - Auto Repair Near Me - Matteson, Illinois

This particular location in Matteson IL has the worst customer service. They are very unorganized and slow. They do not communicate with one another and they do not honor appointments. I had an appointment for 11:30 am on a Saturday. When I was finally acknowledged, the service rep told me that they will get to my car after the 4 other cars that were in front of me, even though I had an appointment. They didn't have any of my information filled out in the computer system and they only had one register. Go there if you want to be royally pissed off! Oh and to top it all off, they couldn't find my key fob when I finally paid for my service. I wouldn't take a matchbox car here read more

Today I had an amazing experience. Before going into PepBoys in Matteson, I called to get a price quote on a part my car needed. I receive great phone service and went in. While walking in I was pleasantly greeted by Sean who provided stellar service from beginning to end. I had other questions about my car and he addressed on my questions and was very transparent and honest. It was refreshing to receive such great service. I will definitely go back. Ask for Sean if you visit, he's was amazing! read more

Had a nice 25% coupon from their website for an oil change which was nice. New employee Noe at the front desk was very personable and went over the free 21 point inspection for my car, which was very thorough and pointed out I needed my belt replaced, tires in next few months and alignment, and that the battery was strong. This analysis would cost 100 bucks at a dealership. I have had issues before with Pep Boys but this type of service has me staying with them. read more

Made an appointment for tires drove 40 miles for the service and the did not had sole the tires the day before and blamed the system for not holding them. read more

I've been a longtime customer of the Pep Boys franchise but historically I've always gone to the location in Crestwood. For some reason I ended up having my rear breaks done at the Matteson location last year. My breaks were squeaking so naturally I went to the Matteson location figuring that my breaks would still be under warranty. I stopped in Pep Boys around noon and explained that my breaks had been making a loud noise. I was told that it there would be a long wait since it was a Saturday afternoon. After an hour or so, the technician informed me that the rotors/front brakes needed to be replaced as well as one of the drums. The rear brakes were covered but the front brakes would cost $411. Additionally, I was told that a my license plate light and tail light was out so I paid $30 for two lights. I let Pep Boys repair the rear brakes since it was covered but decided to take it elsewhere to have the front brakes done. I had to wait another hour for the car to be ready which was annoying but understandable given it was a Saturday afternoon. Immediately after leaving Pep Boys I went over to Tuffy's in Orland Park. I have history with Sam and Joe so I wanted them to take a look at my car. They replaced the front brakes at a cheaper rate than Pep Boys was charing AND took a look at my newly repaired back brakes as a courtesy. Turns out that the Pep Boys technician's neglected to clean and adjust the back brakes! So Sam did it free of charge. AND he replaced the license plate and tail light bulbs!!! The VERY SAME ONES that I just paid Pep Boys for!!!! Once again Sam replaced the bulbs free of charge! You just can't beat service like that. Despite being highly annoyed and feeling as though I was ripped off I just let it go. I didn't bother calling the Pep Boys location because I really wasn't in the mood to hear any lies or denials. One thing is clear to me though... I won't be ever be returning to Pep Boys. Clearly, they make a practice of taking advantage of women. If you want good service then head over to Tuffy's. Pep Boys automotive service obviously don't appreciate it's loyal customers so I doubt they'll miss you. read more

I am trying really hard not to give them only 1 star giving them the benefit of the doubt. Long story short after spending just under $1k for some of repairs they recommended on my car, I have been back here 2x within one week for issues. I originally had contol arms and ball joints fixed and an allignment. After I picked it up it sounded worse and drove worse than when I brought it in so i brought it back the next day. Supposedly there was something loose that wasnt secured they fixed it no charge and also did an allignment again. A day later I was driving on the expressway and the underbody guard fell off on one side and started dragging. I had to pull off and call someone to help me because I had no idea what it was. Brought my car back in and they are putting it back on for no charge since it wasnt properly secured when they put it back on. I also mentioned my steering wheel is off from the 2 allignments they did and they looked at me strangely but I dont have time to deal with that today so I need to bring it back so they can fix it. I have other services that they recommended I have done and they have a sale on them but I will find a different Mechanic. read more

Pep Boys - Auto Repair Near Me - Matteson, Illinois

See all

I tried. Twice, actually. Wanted to get my oil changed on my half hour lunch. Called and was told it wouldn't be a problem with an appointment. Got there and was told it would be at least 45 minutes, which I couldn't do due to obligations after work. Went back the next day, when I had more time. The appointment I made was in the system for the following day, but they weren't busy, so I figured it was probably fine. Then they told me the cost of a basic oil change--almost three times what I pay at my usual mechanic, twice what I've seen everywhere else. I said I'd go elsewhere, and they made no effort to convince me otherwise. Go to Mahler's if you need work done in Matteson. Fair prices, quick service, and fantastic staff. read more

Felt taken advantage of! I was passing through the area, and had a tire blow out, so this was the closest place to go to get a new tire. They barely said anything about what damage my tire sustained. Then they try tell me I need two new back tires, because the dealer I had just purchased this vehicle from did not rotate the tires. When I asked them to put this in writing they refused, so I knew they were full of sh&^! I had one tire replaced and it cost me $175. The staff is RUDE and hardly speaks to you, one guy looked like he was suffering through a hangover! This is the most unprofessional place I have ever been, and I will NEVER return there again. read more

Apologies for the delay in posting this review from Thursday, August 12, 2021. I made an online appointment for routine items such as air in my tires and fluid check. Noe (mechanic) put air in my tires and noticed I needed coolant. Noe asked Brandon if he would allow him to cap off the coolant, but Brandan refused twice. I was willing to pay for the service, but he didn't budge from a firm No. I ended up going to Auto Zone to purchase a bottle of coolant and doing it myself. read more

Carlos was really helpful, I recommend anyone in the area to visit this place. He filled the air in my bike tires and it rode really good. I will definitely come again! read more

Brandon and the staff did a great job with my car. I had a tire issue while driving away from home. He was able to fix my car and get me back on the road within an hour. They have great customer service and are all very helpful and honest. HIGHLY RECOMMEND! read more

Carlos at Pep Boys helped me with kindness and a smile. He answered my questions professionally. Very efficient and effective. I'm am grateful. read more

Avoid this place especially if you're female. My fiancé brought her car in to have the brakes done, AC blower replaced and to fix a "squeal" she was hearing that sounded like a belt. She let them keep the car for 3 days. Upon picking up the car, she got in after paying and found the interior panels not put back in place, the check engine light was on, the low tire pressure light was on. None of which were on when we dropped off the car. After another 20 min, an employee cleared the check engine light and she was on her way. Fast forward 2 weeks, the squeal that they charged over $400 for parts and labor is still there, the same as it was before. So upon calling the store to find out what to do, she was advised to contact the Service Manager, Hector-who ironically was the same person she spoke to when she dropped off the car for service. This is day 5 of trying to get Hector on the phone. When asked her name, the employee comes back..."he's in a meeting, he's on a conference call and won't be available the rest of the day, he's unavailable....etc. Nice customer service, Hector. Do a part swap, slap the car back together, don't check to see if you fixed the problem and collect the cash. Great way to treat women. read more

I took my car to this shop about 3 weeks ago for a new battery to be installed. Service was fine at that time, and they had my car ready the next day. It ran fine for a week, until one day I came out of the grocery store and didn't start again. Had it towed back to Pep Boys for them to see what else could be going on. Since it was on a Sunday, no tech was available, but my husband was told that there a couple cars ahead of us, so would try to look at it on Monday and it would be 69.99 for them to run a test, considering they just installed the new battery the week prior. No call was received from Pep Boys, so my husband called to check the status on that Thursday. When he called he was told that they were looking at it, and would follow up by the end of the day, but he never received a call back. Since we still hadn't heard a status update, I decided to follow up on the Saturday to know if they found out what was wrong with the car. I was put on hold for a few minutes and then one of the service reps came back to the phone and told me that the tech had never looked at my car, he was really back up and they were never able to pull my car around to the service bay because the steering wheel was locked, since my car cannot power up, so I would then need to call a tow truck AGAIN to have it moved over to where their service garage was. I was LIVID, because Pep boys had already been informed by my husband and the tow truck driver that the vehicle would not start, so the gear shift would not work in order to put it neutral. Then to add insult to injury, I was then told that it would be $312 now for the tech to run a diagnostics check on my vehicle, even though we were told it was only going to be 69.99. This mad no sense that no one called us for a week about the status or that we needed to have it moved around to the service bay. My husband and I decided to drive up to the shop to speak with a manager. One representative informed us that we wasn't there, but listened to our problem. The other gentleman at the counter didn't seem to car AT ALL that this was poor customer service and that we were LIED to on Thursday, because my husband was told that they were preparing to look at my vehicle that evening, and NO ONE called back at all to inform us of the situation. My car had been sitting in the parking lot for A WEEK and no one ever called. We had to call to find out what was going on. Needless to say, we asked for the key back and taking it another shop. I will NOT service my car here again due to the lack of integrity, unprofessionalism, and the poor customer service provided. read more

Long-standing customer - Always Great Customer Service. Spoke with Brandon today help answer all my questions. Thanks

Terrible customer service, and rip off artist. Have given this place several opportunities. Ripped me off on my Escalade, also with my daughter truck where I bought brand new tires. Have spent $5000 in the last year with them. Everything they do is not there fault. Never again. read more

This place is awesome!!! I generally hate going to car repair places because I feel like I will get cheated, but Carlos provided the best service. It was fast and convenient. I know have a new car repair man. Thanks so much! read more

Will not be visiting this location anymore, despite the convenience in location. The managers are rude and unaccommodating. I scheduled an appointment to have my A/C fixed. When I got to my appointment, I was told that there is only one employee certified to do the A/C service and that he had called off that morning. I NEVER received a phone call/email/text to cancel my appointment, which would have been the professional thing to do instead of having me still come up there just to be told that I can't be serviced. When I asked FRED what I was supposed to do, he shrugged his shoulders and said "make another appointment, my apologies." I called customer relations about the issue as well as spoke to the area manager, ANTHONY, but there was no follow through or resolution for the lack of professionalism nor inconvenience I faced. read more

pepboys did not properly securing the tire to my sister vehicle. the tire came off while she was driving it with my 3 yr old niece in the car.she was driving 45 mph. pepboys had admitted to improperly putting the tire on the car and not securing it to the vehicle (as well as other things that they neglected to do to make the vehicle safe for the road). pepboys in matteson is endangering people lives. they also just recently endangered my life by not properly installing a rack and pinion on my vehicle that could've resulted in my dying or killed someone i have pictures and video of the entire incident https://www.facebook.com/michael.bowman.165/posts/1208608979247524 read more

Horrible customer service. Made an appointment and when I showed up on time was told it would be an hour wait. Why did I make an appointment in the first place? Will never be back and would not recommend. read more

HORRIBLE consumer service!!! They kept my car for 12 hours without even looking at it or calling to explain the delay - I HAD TO CALL THEM only to be told that the technician had gone home early for the day. No one even bothered to apologize for their inconsiderate treatment when I demanded they return my keys, but continued to joke around with the other employees. I will never go back there again and don't recommend you do either. read more