They got me in without an appointment on a road trip when I had damaged tires at a bad RR track…read morecrossing. Ordered two tires from another location and got me back on the road in a few hours. The only problem is they didn't check the tire pressure and let me drive off with under inflated tires. They were very busy and distracted but that can't be an excuse if you are in the safe tire business.

Friay mid aftrrnoon i called to Mateson Discpunt Tire to have them put pressure sensor on travel…read moreteailer. Was told NO appointmentt required. Just call when on the way. Arrived at 9:30, was texted at 9:46 , tokd i was checked in. At 11:06 received resxt stating would be done close 2:33. Returned at 2:00 ! Assuming 3 1/2 hours to add 4 sensors was enough time. At 3:00, trailer still nit started. They said it would be done before closing. She said since I was a "walk- in" i was at the end of the line. So being told Friday, no appontment required was useless. I called a 2nd Discount tire and was told they coukd get me done that afternoon. I left store in Matteson and set up appointment fir othet store. Had they texted me to cpme back at 6, no issue, but when told it would be done by 2:30 and was nit even strted by 3:00, that is a sign if poor management , they vould have at least sent a 2nd update with later completion.

I had a nine a.m appointment I called when I was when I was less than 5 mins out but was on hold 12…read moreminutes after I arrived and the phone hung up. When I asked the gentleman at the front desk he said they have an automatic hang up. Strange. So my tire has a slow leak that I just purchased and now I have to wait with two cars ahead of me. I was 4 minutes late and appointment not honored. That's not right. A wait time of at least 2 hours. Horrible they could have called me and rescheduled.

Went in for a my 9am appointment for a alignment and wasn't done till 12:30pm. What a fucking joke…read more That was my last time there. I can get the same quality of work anywhere else without feeling like im working a shift with those clowns. No stars for this slow ass place.

Great shop and great guys! They know their stuff hands down! Thomas is great Dude shop is clean…read moreinside and very organized! Thanks for fixing that Astoria Volvo! No lights on the dash after repair which is great! Truck eats less fuel now which is amazing

They are knowledgable and fair. Upfront and show you everything without questions. Helpful without…read morecaring about profit. Life savers!

Pleasant people Tammy really took care of me I needed brakes all around job was done in two days (…read morehad to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy

This review is long overdue, but I did not forget about the experience my husband and I had with…read moreMavis Tires & Brakes. My husband purchased a car battery for over $300. The battery was UNUSED, and when he attempted to return it, he was told that they do not accept returns on parts. Our biggest issue is that this policy was never disclosed to him at the the time of purchase. We could not find it stated on the receipt, and there were no signs in the store informing customers that parts could not be return. When my husband asked to speak with the manager, the person assisting him stated that she was the manager-and she was also the person who originally sold him the battery. My husband asked a very reasonable question: Why wasn't he told at the time of purchase that a $300+ battery could not be returned? In my opinion, that is extremely poor customer service and management. When a customer is spending more than $300 on an item, a no-return policy should be clearly disclosed BEFORE the purchase is completed, especially if the item is unused. Unfortunately, our experience with corporate customer service was no better. We were extremely disappointed with how the entire situation was handled. Based on our experience, I cannot recommend this LOCATION. I would suggest taking your business somewhere that clearly communicates its policies and makes customer service a priority.

This placed is closed for good reason.i starred using them in Florida. Came to IL . Yuck nothing…read morebut u Issues. This location left a tool under hood of one my cars and didn't tighten bolt for a belt change. Alignments took months to complete. Rude and uncaring staff. It got so bad they tinted the service bay windows so you couldn't see what they were doing . Not worth the overpriced service , lack of skill set,and poor experience. 2022 was my last horrible made appointments at Indiana since New Lennox (2021) simply cancelled appointment and lied about contacting me . I took off work and was unable to get anything done. Indiana shop canceled appointment randomly while I was on the way to my visit. I got in hold with Regional manager who refunded my lifetime warranty alignment charge and gasoline for both trips that were out of my way by hours.

Not to long ago I came in for an alignment. Im starting to believe they just took my money and said…read morethey did it. Car still felt not aligned so I took it to the dealer and now the car feels right. It took about 40 min from the moment I dropped off the car to when I picked it up. Something fishy definitely happened I would stay away.

UPDATE. Firestone was very responsive to my complaint. They reached out immediately and resolved…read morethe issue. Thank you @Firestone. I will add a star for their excellent response to the incident. Had this incident NOT occurred I would rate this auto center 4 stars. If they had comfortable seats, free coffee and WiFi (like the dealership) they would get 5 stars. My car rear brakes needed to be replaced and the rotors resurfaced. My dealership quoted me a price of just over 300$. I called Firestone for a comparison. On the first call I was quoted $254.84. A week later, I called to schedule the appointment and was quoted $271.54. I asked about the discrepancy, and the person stated she could not explain, but there was a 50$ coupon online. I showed up to my service appointment and the price was different. This time the excuse was that although the agent indicated in the notes that I needed the rotors cut, they did not add the additional price to the ticket. The front desk person refused to honor the quote reflected in the computer! Additionally, once I was charged for the resurfacing, the "50$ coupon" just adjusted the price to the amount I was quoted by the dealership. This means, without the "coupon," this service would have cost more than the Gerald Honda of Matteson dealership. What a crock! Long story short...Thank you Firestone for the inconsistent pricing. I will remain faithful to the Gerald Honda of Matteson dealership. Their prices are actually better and without a fake coupon. (Ha! A dealership has better pricing than an auto center...). I'm incredibly disappointed Firestone. Do Better! Get your pricing right and Honor your quotes. Oh yeah, work completed was fine. I have no frustration with the hard working auto technicians.

I made an appointment the day before for a simple flat tire repair. Got there at 12:30 a whole hour…read morelater they said the tire was unrepairable and i needed to purchase a BRAND NEW tire. Was told that would take 15 minutes another hour later they FINALLY told me the car was ready for pick up. They wasted a whole hour of my time just to tell me they couldn't fix it, and then another hour to actually do their job. Unacceptable.

I had a flat tire and everywhere I went was appointment based. I googled Emil's they said I could…read morecome right in and they fixed my tire ASAP. They are friendly and efficient.

The Customer Service is Beyond Exceptional, they go above and beyond for every customer. Your not…read morejust a number here but your treated like family. They can find you any tire your looking for and with great prices.. I highly highly Recommend this Place.

One morning I was leaving out for work, And discovered I had a flat tire. I came across this tire…read moreplace, luckily they had my tire size. The price for the used tire I needed was average price, they were nice with quick service. If your close by, and need your tire fixed. This is one of the places to let do the job.

They are rip offs wish I would've read the reviews before putting my car in these people hands they…read morehad my car for a whole month not to mention when I got it back dog prints and hair was all on top of my car inside my car as if they was dogs sleeping inside my car dust inside I had to pay for a expensive deep cleaning for something i didnt do these people are careless when it comes to other people belonging not to mention my cup of change gone im doing some investigation and Most likely opening up a case they will not get away with what they did to my car

Summary: Unknowledgeable staff, nonexistent customer service…read more(in-person, online, or over the telephone), total lack of communication between online sales and in-store fulfillment of online sales. I went online, picked out the tires that fit my car, called Sears Auto Center to ask if they had the tires in stock. Latonjia told me they were in stock. I asked if it mattered whether or not I purchased the tires online or instore, she said it didn't matter just so long as I arrived to the store by closing time. To simplify the transaction, I purchased the tires online, took the receipt to the store 15 minutes before the store closed, and was told by the same person that the order had not come through the computer, so I would not be able to pick up the tires. I then asked for the customer service number and was told by Latonjia, that they did not have a customer service number. Another employee went online and found the number for me (1 877-550-9254). I called the number and was put on hold for a half an hour and was never able to get through to a live person. Conclusion: After this experience, I sold the last of my remaining Sears stock, and deleted my Sears Online account. I will never spend another dime at Sears. Not only were you not able to complete my sale, you cost me $250 because now I have to take a day off work to come pick up these tires. If anyone is on the fence about whether or not we should have a Universal Basic Income, just come to Sears Auto Center and talk to Latonjia. This store and its employees serve no benefit to society. The world would be a better place without this store.

A friend recommended this location because she apparently got great service from them but that…read morewasn't my experience. I explained to the gentleman (service manager) that I was moving out of state & I needed my car checked out from top to bottom. Specifically the brakes, struts & belts. I also had them change the oil & wiper blades. I waited nearly two & a half hours & when I was called to pay no mechanic came out to speak to me. The cashier just told me the total for the wiper blades & oil change. I inquired about the findings on my car & she said there was nothing wrong with it. She said the mechanic would have provided her with a list if there were things wrong with it. The cashiers word wasn't good enough for me so I asked to speak with the mechanic. He casually strolled out & repeated that nothing was wrong with the car. I asked specifically about the breaks because they were squeaking but was told that they don't do brakes. The service manager never told me that when I first arrived which I found odd. At any rate, I get on the road (traveling 700+ miles) & my car starts acting up. I hear squeaking coming from the vents while the AC I running. Turns out the belts are worn and need to be replaced. But that' not what my Sears paperwork states. The tech marked down that everything was fine with it. I left Sears and headed to Pepboys to have my breaks replaced. And 4 days later I was at the repair shop again! This time it was my catalytic converter that broke. I find it strange that Sears supposedly checked the car out and then less a week later I have a $1000 repair on my hands. Years ago I purchased a bad battery from this Sears location that had to be replaced a year later. I should've learned my lesson with that experience.

I've had a great experience with Marty over the years and have brought atleast 2 sets of new…read morerims and 3sets of used but in great condition with new tires ,free wheel locks every set .. and on time service he's in my book.. Definitely buying the next set from marty..

Regardless of what anyone says...I'm extremely happy with the service. Mr. Marty won't sugar coat…read moreanything. He's real and I like that. I store my after market tires here in the winter and swap out in the spring. The young men that works there are always courteous to me. I'm a fan