Dropped my car in at 8:30am for brake issues and the job was completed before noon! The service…read morewas excellent and Alex customer service was superb. The price for the job was very reasonable and the most important thing was they were honest and NO hidden agenda. I definitely would recommend them and will be utilizing their services again if needed. Thank you!

Went there because my check engine light was on . The man said the vehicle need spark plugs and…read morewires.ok do it . Less then 24 hours later light was on again back the the garage I go . They put it on some machine light goes off I go home it's ok . When to get lunch on the way back to the house the vehicle felt like it was dying out so I put it in neutral gave it gas and the vehicle roared put it in drive Iwent back up to the garage and asked for them to fix it or I want my money back " I'm not fixing it. I said I want my money back no go fuck your self oh ok now what no money back no fixed car so I would recommend never ever to go to the car shop there should be zero's on this star system

I brought my Tiguan here because of an oil leak issue, and they were able to fix the problem in…read morejust a couple of days with the fairest price I could ask for. They were incredibly low maintenance when it came to me explaining the issue, dropping off my car, and contacting me right away with a diagnostic and a realistic quote. I came to t&t after a frustrating, gas-lighting conversation with the service department of my car dealership. They had quoted me $8k for a repair that t&t said I didn't need. I'm so glad I went to t&t auto care for a second opinion. As a woman, I appreciate an auto shop whose staff doesn't talk down to me and is polite through-and-through. Shout out to Gavin for understanding my frustrations with the dealership and providing top tier customer service despite how busy his business is.

T and T auto repair shop is run by honest mechanics with integrity - a rare find! We highly…read morerecommend this mechanic! Thank you!

I had a nine a.m appointment I called when I was when I was less than 5 mins out but was on hold 12…read moreminutes after I arrived and the phone hung up. When I asked the gentleman at the front desk he said they have an automatic hang up. Strange. So my tire has a slow leak that I just purchased and now I have to wait with two cars ahead of me. I was 4 minutes late and appointment not honored. That's not right. A wait time of at least 2 hours. Horrible they could have called me and rescheduled.

Went in for a my 9am appointment for a alignment and wasn't done till 12:30pm. What a fucking joke…read more That was my last time there. I can get the same quality of work anywhere else without feeling like im working a shift with those clowns. No stars for this slow ass place.

I stopped by because I needed an emission test. The guys here are awesome. I was in and out within…read more1 minutes upon my arrival. It's clean and clear plus they care. Thanks for the amazing service and experience.

Came here for a simple admissions test got here at 10:07am for admission test and sat in line for…read more15 minutes before I called the phone number and when I told the guy what I was here for he put me on hold, not feeling too professional over here. I don't feel like an admission test should take more than 15 minutes. I might as well be getting that oil change. Plus I seen another car pull up and go straight in while three cars were in line.

UPDATE. Firestone was very responsive to my complaint. They reached out immediately and resolved…read morethe issue. Thank you @Firestone. I will add a star for their excellent response to the incident. Had this incident NOT occurred I would rate this auto center 4 stars. If they had comfortable seats, free coffee and WiFi (like the dealership) they would get 5 stars. My car rear brakes needed to be replaced and the rotors resurfaced. My dealership quoted me a price of just over 300$. I called Firestone for a comparison. On the first call I was quoted $254.84. A week later, I called to schedule the appointment and was quoted $271.54. I asked about the discrepancy, and the person stated she could not explain, but there was a 50$ coupon online. I showed up to my service appointment and the price was different. This time the excuse was that although the agent indicated in the notes that I needed the rotors cut, they did not add the additional price to the ticket. The front desk person refused to honor the quote reflected in the computer! Additionally, once I was charged for the resurfacing, the "50$ coupon" just adjusted the price to the amount I was quoted by the dealership. This means, without the "coupon," this service would have cost more than the Gerald Honda of Matteson dealership. What a crock! Long story short...Thank you Firestone for the inconsistent pricing. I will remain faithful to the Gerald Honda of Matteson dealership. Their prices are actually better and without a fake coupon. (Ha! A dealership has better pricing than an auto center...). I'm incredibly disappointed Firestone. Do Better! Get your pricing right and Honor your quotes. Oh yeah, work completed was fine. I have no frustration with the hard working auto technicians.

I made an appointment the day before for a simple flat tire repair. Got there at 12:30 a whole hour…read morelater they said the tire was unrepairable and i needed to purchase a BRAND NEW tire. Was told that would take 15 minutes another hour later they FINALLY told me the car was ready for pick up. They wasted a whole hour of my time just to tell me they couldn't fix it, and then another hour to actually do their job. Unacceptable.

This placed is closed for good reason.i starred using them in Florida. Came to IL . Yuck nothing…read morebut u Issues. This location left a tool under hood of one my cars and didn't tighten bolt for a belt change. Alignments took months to complete. Rude and uncaring staff. It got so bad they tinted the service bay windows so you couldn't see what they were doing . Not worth the overpriced service , lack of skill set,and poor experience. 2022 was my last horrible made appointments at Indiana since New Lennox (2021) simply cancelled appointment and lied about contacting me . I took off work and was unable to get anything done. Indiana shop canceled appointment randomly while I was on the way to my visit. I got in hold with Regional manager who refunded my lifetime warranty alignment charge and gasoline for both trips that were out of my way by hours.

Not to long ago I came in for an alignment. Im starting to believe they just took my money and said…read morethey did it. Car still felt not aligned so I took it to the dealer and now the car feels right. It took about 40 min from the moment I dropped off the car to when I picked it up. Something fishy definitely happened I would stay away.

Pleasant people Tammy really took care of me I needed brakes all around job was done in two days (…read morehad to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy

This review is long overdue, but I did not forget about the experience my husband and I had with…read moreMavis Tires & Brakes. My husband purchased a car battery for over $300. The battery was UNUSED, and when he attempted to return it, he was told that they do not accept returns on parts. Our biggest issue is that this policy was never disclosed to him at the the time of purchase. We could not find it stated on the receipt, and there were no signs in the store informing customers that parts could not be return. When my husband asked to speak with the manager, the person assisting him stated that she was the manager-and she was also the person who originally sold him the battery. My husband asked a very reasonable question: Why wasn't he told at the time of purchase that a $300+ battery could not be returned? In my opinion, that is extremely poor customer service and management. When a customer is spending more than $300 on an item, a no-return policy should be clearly disclosed BEFORE the purchase is completed, especially if the item is unused. Unfortunately, our experience with corporate customer service was no better. We were extremely disappointed with how the entire situation was handled. Based on our experience, I cannot recommend this LOCATION. I would suggest taking your business somewhere that clearly communicates its policies and makes customer service a priority.

I was in a dilemma and needed some bodywork done on my vehicle but was unsure of exactly what all…read morework would actually need to be done so I made a post on yelp looking for a shop to do the repairs. Boltz Automotive read my post and reached out to me letting me know what time and day they would be available to look at my vehicle and do a diagnostic on my vehicle for $150 and let me know exactly what work needed to be done and the $150 would go towards the repairs if I decided to have service completed through them. I would say within 24 hours of making the appointment for the diagnostic to be performed on my car and actually bringing it into the shop to be serviced. My car was complete and ready to drive again. I am very satisfied with the work that was performed on my vehicle. The staff at the shop is also all very friendly. 10 out of 10 I would definitely recommend the shop to everyone with any car issues. The price I paid was amazing and I'm a super happy customer.

I co-signed for a car at this place. I had my insurance issue me a rental car shortly after my…read moreinsurance company called this place to confirm I needed the rental beyond 30 days and the man from this place proceeded to get unprofessional by yelling at the lady at my insurance company then I was put on a three way call to confirm all the details. As I proceeded to confirm all details the man started getting aggressive towards me. I just politely asked any questions he had but in the process he started to yell at me and the insurance lady. After that encounter, this place found my Facebook page and contacted me through Facebook and other avenues. This encounter is one of my top unprofessional encounters I've ever witnessed. They went so far as to contact me through a mutual acquaintance. I eventually had to change my number.

Coys towing helped with guiding me through my claim process even though it wasn't in their…read morejurisdiction. They have great customer service and communication with customers is top tier

Money Hungry , Thieves , Doesn't respect peoples wishes . Helped me pull my car out of the ditch…read morebut didn't respect my wishes to wait on my Mom and Sister to pull up so we can make a family decision .As well as the car was still available to drive outside of the front being messed up which i have a picture and video of the car . I should've recorded the officer who locked me in the back of his squad car to help me "stay warm" but didn't respect my wishes to let me out and try to drive the car and didn't listen to my parents who were on the phone with me during all of this . The manager pulled off with the car as soon as they brought it up . Without my permission, as well as his "employee" who was African American and didn't have no say in anything witnessEd it all but as soon as we pulled up there . The employee was on another call and drove off while we were pulling in very guilty huh? So here we go with the disrespectful , lying , money hungry , goofy manager. He kept lying saying that I said one thing when I told him to his face "IM NOT MAKING A DECISION TILL MY MOM AND SISTER IS HERE". Gladly my mother walked in and talked things out with them because they know what they did to me her son . So with this also being connected to Park Forest police who tries to use people's accidents or people being stuck in a ditch. To their advantage so they can meet their "buisness" quota , and or make there police buddies look good as well for putting people into their money trap . Luckily me and my family was able to get the car out of that piece of shit ass yard. And gladly they didn't get reported to the news for the actions that I went through on MLK day . With Park Forest Police as well as Coys towing place . They prey on people who get into accidents on the backroads . should've just left myself in the car and waited on my insurance to pull up . But police are supposed to respect your wishes and help right ? Not help themshelves and their crooked ways of thinking. But God don't like ugly so in due time what goes around comes back around . God Bless and have a good rest of your year :)

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

I'm extremely disappointed with my experience after purchasing my vehicle from this dealership. At…read morethe time of purchase, I was promised two free oil changes as part of my deal. Today, when I came in to use one of those oil changes, I was told there is no record of it in their system. To make matters worse, the sales associate who originally helped me is no longer with the company, and it feels like that's being used as an excuse to avoid honoring what was promised. This situation makes me feel completely misled and undervalued as a customer. Promises made during a sale should be documented and honored regardless of staffing changes. Very unprofessional experience, and I would strongly recommend future customers get everything in writing before finalizing any deal here. Better yet avoid this place at all cost. Go to McCarthy ford the do better business and even better ppl.