They got me in without an appointment on a road trip when I had damaged tires at a bad RR track…read morecrossing. Ordered two tires from another location and got me back on the road in a few hours. The only problem is they didn't check the tire pressure and let me drive off with under inflated tires. They were very busy and distracted but that can't be an excuse if you are in the safe tire business.

I just recently had to order a full set is tires. Paid for them in full and was told someone would…read morereach out to me when they arrived. I waited over a week, no call. Call back in a few days I was told. Called back a few days later only to find the tires had never been ordered. Had to get new tires that was in stock but did provide service recover by giving me a more expensive tire for the cost of previous tire. So far so good.

I had a flat yesterday and booked a last minute appointment for a new tire and I was in and out…read morethey even explained why my old tire wasn't repairable. My overall experience was amazing they didn't mind me asking questions and made sure I understood.

The staff was professional and thorough. I was able to walk in and my service was completed in a…read moretimely manner.

Great shop and great guys! They know their stuff hands down! Thomas is great Dude shop is clean…read moreinside and very organized! Thanks for fixing that Astoria Volvo! No lights on the dash after repair which is great! Truck eats less fuel now which is amazing

They are knowledgable and fair. Upfront and show you everything without questions. Helpful without…read morecaring about profit. Life savers!

Pleasant people Tammy really took care of me I needed brakes all around job was done in two days (…read morehad to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy

Do Not go here! They up charged me over 200% on a master cylinder. and well over a 100% on other…read moreparts. save your money , please go somewhere else.

This placed is closed for good reason.i starred using them in Florida. Came to IL . Yuck nothing…read morebut u Issues. This location left a tool under hood of one my cars and didn't tighten bolt for a belt change. Alignments took months to complete. Rude and uncaring staff. It got so bad they tinted the service bay windows so you couldn't see what they were doing . Not worth the overpriced service , lack of skill set,and poor experience. 2022 was my last horrible made appointments at Indiana since New Lennox (2021) simply cancelled appointment and lied about contacting me . I took off work and was unable to get anything done. Indiana shop canceled appointment randomly while I was on the way to my visit. I got in hold with Regional manager who refunded my lifetime warranty alignment charge and gasoline for both trips that were out of my way by hours.

Not to long ago I came in for an alignment. Im starting to believe they just took my money and said…read morethey did it. Car still felt not aligned so I took it to the dealer and now the car feels right. It took about 40 min from the moment I dropped off the car to when I picked it up. Something fishy definitely happened I would stay away.

I made an appointment the day before for a simple flat tire repair. Got there at 12:30 a whole hour…read morelater they said the tire was unrepairable and i needed to purchase a BRAND NEW tire. Was told that would take 15 minutes another hour later they FINALLY told me the car was ready for pick up. They wasted a whole hour of my time just to tell me they couldn't fix it, and then another hour to actually do their job. Unacceptable.

Came here for a wheel alignment, after an hour & a half I was told they couldn't do it because a…read morepart was supposedly bent. And my quote of $121 shot up to $700. I refused the service and the tech who called told me how I really need to get it fixed and that I can't ride long with it damaged. I refused again. After I got my car, I went up the street to another shop and had them do an inspection and they found nothing wrong with the part Firestone claim to be bent. Ultimately got my alignment at Mavis. I'll never return to any Firestone.

I had a flat tire and everywhere I went was appointment based. I googled Emil's they said I could…read morecome right in and they fixed my tire ASAP. They are friendly and efficient.

We needed tires for our gator and decided to buy them at Emil's because Emil's is a small local…read morebusiness that we would like to support even though their prices are high. The tires were exactly what we needed and the installation was quick and competent. We paid the bill and when we got home realized that we had been charged for using a credit card. I called to ask that the credit card payment be backed out and we would bring in a check. Dominique said that I would need to come back in with my credit card because they don't keep that information. I went back to settle up only to find that they did keep my information and Mike hadn't been trained in how to do the transaction. I had to return again when Eric was there to get it done. I also realized that we had been charged a "user fee" which is a state tax for vehicles that are used on the roads. Gators don't go on the road. There was great resistance to backing out this tax as well. Meantime, there were multiple texts with Dominique who was impatient and insulting. It should have been a simple fix but it turned into an ugly situation. The transaction finally was completed about 3 weeks later. We will not use Emil's again. It is not worth the insults and inconvenience. If you shop at Emil's, check your bill carefully before you leave.

One morning I was leaving out for work, And discovered I had a flat tire. I came across this tire…read moreplace, luckily they had my tire size. The price for the used tire I needed was average price, they were nice with quick service. If your close by, and need your tire fixed. This is one of the places to let do the job.

They are rip offs wish I would've read the reviews before putting my car in these people hands they…read morehad my car for a whole month not to mention when I got it back dog prints and hair was all on top of my car inside my car as if they was dogs sleeping inside my car dust inside I had to pay for a expensive deep cleaning for something i didnt do these people are careless when it comes to other people belonging not to mention my cup of change gone im doing some investigation and Most likely opening up a case they will not get away with what they did to my car

Summary: Unknowledgeable staff, nonexistent customer service…read more(in-person, online, or over the telephone), total lack of communication between online sales and in-store fulfillment of online sales. I went online, picked out the tires that fit my car, called Sears Auto Center to ask if they had the tires in stock. Latonjia told me they were in stock. I asked if it mattered whether or not I purchased the tires online or instore, she said it didn't matter just so long as I arrived to the store by closing time. To simplify the transaction, I purchased the tires online, took the receipt to the store 15 minutes before the store closed, and was told by the same person that the order had not come through the computer, so I would not be able to pick up the tires. I then asked for the customer service number and was told by Latonjia, that they did not have a customer service number. Another employee went online and found the number for me (1 877-550-9254). I called the number and was put on hold for a half an hour and was never able to get through to a live person. Conclusion: After this experience, I sold the last of my remaining Sears stock, and deleted my Sears Online account. I will never spend another dime at Sears. Not only were you not able to complete my sale, you cost me $250 because now I have to take a day off work to come pick up these tires. If anyone is on the fence about whether or not we should have a Universal Basic Income, just come to Sears Auto Center and talk to Latonjia. This store and its employees serve no benefit to society. The world would be a better place without this store.

A friend recommended this location because she apparently got great service from them but that…read morewasn't my experience. I explained to the gentleman (service manager) that I was moving out of state & I needed my car checked out from top to bottom. Specifically the brakes, struts & belts. I also had them change the oil & wiper blades. I waited nearly two & a half hours & when I was called to pay no mechanic came out to speak to me. The cashier just told me the total for the wiper blades & oil change. I inquired about the findings on my car & she said there was nothing wrong with it. She said the mechanic would have provided her with a list if there were things wrong with it. The cashiers word wasn't good enough for me so I asked to speak with the mechanic. He casually strolled out & repeated that nothing was wrong with the car. I asked specifically about the breaks because they were squeaking but was told that they don't do brakes. The service manager never told me that when I first arrived which I found odd. At any rate, I get on the road (traveling 700+ miles) & my car starts acting up. I hear squeaking coming from the vents while the AC I running. Turns out the belts are worn and need to be replaced. But that' not what my Sears paperwork states. The tech marked down that everything was fine with it. I left Sears and headed to Pepboys to have my breaks replaced. And 4 days later I was at the repair shop again! This time it was my catalytic converter that broke. I find it strange that Sears supposedly checked the car out and then less a week later I have a $1000 repair on my hands. Years ago I purchased a bad battery from this Sears location that had to be replaced a year later. I should've learned my lesson with that experience.

Great quality, fast service. Soon as I need tires they will deliver immediately. Very good price…read more Thank you!