I went out to my car on a Sunday and my tire light was on. I found the Tinley Park Firestone open and called. Tim (manager) answered and said I could bring it in. They were VERY busy, and he said it would be a few hours. So I left it and he called 3 hours later that it was done. I had a nail in my tire, they fixed it (very reasonably), and called and said it was ready. I came and picked it up. Tim could not have treated me nicer. Will definitely go back. read more

Waited for three hours, said they could not find two parts to fix my air condition, asked me to look and see if I could find them elsewhere?I I paid 300.00 dollars and I still have no air. I. am 91 years old and do not need this kind of trouble .Harold Vancoevorden I'm in read more

Second location I visited for my brakes, which are constantly squeaking months after I got them. The first location did not do them well and this location tries telling me that they don't hear anything and that some brakes don't go well with some cars. But they put them on, smdh. This is unfortunate to have to go thru but lesson learned and never again. read more

I called to schedule an inspection like I have done before at this location. The man that answered the phone immediately put me on hold. When he finally got back to me he couldn't even bother to actively LISTEN. His customer service skills were very poor and his attitude was unprofessional. I answered all of his questions to the best of my ability and TRIED to explain that I am NOT a mechanic so I don't know what's wrong. That would be the whole point of the inspection!!!! He kept impatiently repeating the same question that I had already answered. Such a great representation! read more

Great value, communication, and service. Their work has been outstanding in the last year of going in.

I have been going to this Firestone for 10+ years & they have always been extremely reliable & responsive with very clear instructions with what's going on with my car. I am especially writing this review because I brought my Jeep in yesterday because my steering wheel was very shaky when driving on the highway while braking. I worked with Kim who was absolutely OUTSTANDING! If I could give Kim 100 stars I would! She explained everything that needed to be done for me to have a safe drive very clearly & was so patient with me! When I picked my car up the next day she went over everything they did in great detail & made me feel so much better that I now know I have a safe vehicle to drive. Thank you so much Kim! read more

Not mechanics, no diagnosing problems here. Just change parts and hope for the best. Went through about six starter motors with this crew before they figured out the problem was a bad connection. Do yourself a favor, wave when you drive by BUT whatever you do ...keep going. read more

One of my tires had very low pressure. I asked them to put air in it. They wouldn't help me. They said the air is down. After all the business I gave them. How is that even possible? Wouldn't they be out of business? Thanks for nothing Firestone. read more

Horrible service, they are very rude when you call to make an appointment, it seems like they don't want to help you out. Can't get a tire rotation without a hassle from the female employee. read more

Tim and Kim are amazing representatives for Firestone. They are friendly and provide exceptional service with utmost level professionalism. They truly care about providing products you need and not over sell you on things you don't. I drove by 3 firestones based on reviews and they did not disappoint one bit. Worth driving out of my way to experience the best level of customer service I've seen in the mechanic industry. read more

These guys are whack! I bought tires from them numerous times for multiple cars. I go 15 min before they close and they were all hanging out in the garage. I ask for air and he tells me they're closed and can't help. That's unacceptable. Poor service when the landscape of retail is on the decline with a lot of competition. If HR or corporate get this, I went in on Friday, September 1st at 6:45pm. read more

First I'd like to say that my car was accidentally dropped at Firestone by my son. I had told him to go elsewhere, but, as usual, he wasn't listening as he was running out the door. I never wanted to use them again because their prices are outrageous!! I had noticed the brake lines leaking over the weekend and had the car dropped off. First they said they saw no leak and then when I insisted there was a leak, he looked again and went ahead and replaced the brake lines. This is the only thing I asked for, but, was charged for a VEHICLE INSPECTION too! The parts were $80 and the LABOR was $523!! That would mean he had been working on my car for approximately 6 hours based on a $80-$90 labor charge. NO WAY ..... HATE THIS PLACE!!!!!! read more

Worst customer service. Very rude on the phone. Doesn't seem like they want your business

I've been here twice now within the last year and each time Tim did a great job to help me out and fit me in with unexpected brake and tire issues. Highly recommend this location! read more

Firestone comes through once again! Can't thank Tim and his crew enough for making sure my wife's charging system was working properly. Extreme heat this week with a 2013 vehicle and my wife and I can rest assured that the light must've malfunctioned and the system is working. Peace of mind! Thank you guys!! read more

This is my place to go fast and reliable. The times i have taken my car is always done before.

Service is kinda pricey here even with coupons but I feel comfortable with work being done by the techs here and the honoring of warranties when applicable. read more

Firestone Complete Auto Care - Complimentary coffee, so so WiFi and TV for those waiting. - Tires Near Me - Tinley Park, Illinois

FABULOUS is all I can say! After an emergency on I-80 resulted in me needing help quickly, I found this Firestone on Yelp. After hobbling my car the 4 miles, I was told it would be at least 90 minutes. Instead, they had me out in less than an hour. Then he says"no charge ma'am." I wish we lived closer as this would be the only place to take my cars! read more

Today was my second visit to this firestone location. My first visit was about a month ago for a wheel alignment and today I came in for a brake inspection. The staff is professional, courteous and they tell you exactly what's going on with your vehicle. If something's fine and doesn't need to be replaced they're honest about it and if something needs to be addressed or fixed they let you know what it is and explain it and break it down so you know what's going on with your vehicle. I'd recommend this firestone and id definitely return for future vehicle services. read more

I've used this location before with my pickup and had no issues at all. Took my explorer in for an oil change. The staff at the front desk were no nice and very welcoming. They were able to get me in earlier than the appointment time available online, which I thought was very accommodating. Took a little over a hour which was fine since there are food options so close. Each mechanic that walked by smiled and greeted me. They gave me recommendations for a new battery with all the details easily available. It was honestly one of the best experiences at a auto shop I've ever had. I've been to local jiffy lubes and felt uncomfortable and taken advantage of but this place was top notch! read more

Very pleased with the service they provide at this location! Highly recommend getting service work done here!

I do all of my maintenance here, oil changes, alignments, etc. They are quick and priced right, oil change on the Firestone card is less than $25. I buy my tires here too, they will rotate them for free. Every time I get an oil change they rotate the tires for free, not a bad deal. They will typically give you a free estimate on repairs too, or they charge a very cheap amount to look at it. I usually just take that estimate from the dealer and they beat the price. Their brake service is kinda expensive compared to pep boys. I use them strictly for maintenance and estimates, nice people. read more

I had my tire replaced here. When they replaced it, they sent it home with me with a valve leak and a bead leak. We spent all this money to have a tire replaced and they didn't do it right the first time. Ok, no biggie. My husband has been calling to try to get the car back in so they can fix it properly and they keep telling us that they don't have time. Meanwhile I've been driving my car with a leaky tire for the last week. Today my husband took the car in hoping that someone would help...they told him that he could leave the car overnight and they'd try to get to it. He explained that we need the car for both of us to get to work in the morning and the employee there told him "that's not my problem." This is unacceptable customer service! read more

Tim and his team are great. Went in for an alignment and they did a fantastic job, the car drives like new. I highly recommend this location. read more

BIG shout out to Mike! My back tires were low on air this morning (sub zero temperatures + aluminum rims, not a good combination), after stopping at 2 different gas stations with broken air pumps, I stopped at the Firestone in Tinley park on my way to work and Mike checked all my tires and added air to 3!! Super nice guy, and great service. No charge. I was very thankful. read more

Tim, the manager, is the rare combination of knowledge and customer service. They got me in super quick and the price was super competitive! As long as Tim is there, this will be my go to for care of my car. Highly recommend Tim and his staff!!! read more

Had two new tires put in my car. Kim was very professional and did a great job helping me find tires and getting the job done in a timely fashion. read more

After Pep boys screwed up my appointment I went to Firestone and was surprised to learn a break job at Firestone was less than Pep boys. I arrived about 1:30 in the afternoon and as promised my car was in within a half an hour and out by 6 as promised. Rear breaks and rotors and new tires. Pep boys told me I needed front breaks also which I wonder why seeing they never even took my car into the bay before I was tired of waiting and asked for my key back. I will always go back to Firestone. Good job guys! read more

Went in at 7 AM one morning to have 2 tires quickly mounted and balanced. Mind you, there was not a soul in the entire place other than regular staff. They wanted me to leave the car there and they may get to it before closing. Heck no. It takes 20 minutes to mount and balance 2 tires. Bing, bang, boom. I was supplying the tires, all they needed to do was flop them on. I was less than impressed. read more

Bob and Lenny were great! One can tell that they really like working for Firestone. They explained everything in a professional manner. Firestone needs to review its policy of requiring a SSN to apply for a Firestone Card. read more

I stopped in for a minor tire repair the morning after Xmas. They were able to get me in and out in about 35 minutes even though there were several other customers already there. The manager and the staff were very friendly and courteous. I will be going back there for other repairs. read more

Good value for the tires I purchased, but not too satisfied on the - "it'll be ready at 4pm" when it was more like 5:45pm. We had already waited the allotted 2 hours of waiting until 4pm. Not a fun afternoon with cranky kids. read more

Great service....very professional! Thank You for getting me in and out quickly this morning. And fixing a problem that another tire service failed to do correctly! read more

Fantastic customer service! Let me start by saying I live closer to the Mokena Firestone and usually go there, but was in a bind and the Mokena store was too busy to fit me in. I called the Tinley location and was pleasantly surprised that it was no issue to get me in right away and the man on the phone was so nice and professional. Every person I spoke to was very helpful and the job was done faster than the woman who checked me in estimated! They even ran to another store to get me a tire! Could not be more pleased....I may just make the drive and use Tinley for all my future visits! Thanks a lot guys, great store! read more

These techs are lazy! After observing a leak in my Firestone tire for over a month, I sent my wife in to fix the leak. They immediately labeled her as a dumb female that just has low tire pressure. They asked her "Now ma'am, did you just notice that your tire needs air today? Maybe its just the cold weather. Its okay. We can fill your tire up for you." She told them that I have to fill it up every other day at least. After an hour, they said that they could not find the leak and to take it back in there if it happens again. Well, when it does happen again, what will they do different to find the leak? Maybe they should have used the same technique this time so I don't have to go in there for another hour! On top of this incident, every tire rotation takes over an hour. This is with air tools. So, if you buy tires here, be sure to take into account the amount of time it will take to get your warranty fulfilled! Their pricing on alignments are the highest in the area. They are similar to dealership pricing. Their other services are priced higher than other mechanics' shop in the area, but lower than dealership pricing. Still, the time it takes them to perform a service is similar to the time it takes a dealership to perform it (a long time). I suggest going to the Midas down the street. They are cheaper on everything, faster, and more reliable in my opinion. read more

Besides a slight miscommunication, I was overall very satisfied with my experience. I will most likely go back again in the future. Very courteous, prompt service and professionalism. read more

My family and I have been going to Firestone for a couple of years with our cars. We have had great experiences when Paddy O'Connell and Leroy Alvarez were helping us. They always made us feel as if they were working with us to better our cars as opposed to using our cars for their personal profit. This has all changed in the last couple of weeks with a new manager. I don't even know his name. I have never been treated so poorly. It started last week when I needed my headlight and tail light changed. The cost was $75. When I questioned this high cost for lights, the new manager assured me that they gave me "friends and family" discount. Today - the same headlight went out. I was told that it would cost me another $100 for a "diagnostic" test to look at the same $75 headlight that they replaced last week. Now, I may not be a mechanic, but I am not a fool. Never again - Firestone has lost my business. . I will take my cars to an honest mechanic. read more

My 87 year old mother took her 16 year old car with 175,000 miles on it to Firestone because she was concerned about the brakes. After an inspection, they strongly recommended she get a complete brake job as well as suggesting new tires for a total bill of $1900. Not being able to look at the car myself because I live out of state and taking into consideration the age of the car, I suggested she get another estimate. Perhaps she didn't need to spend quite that much money on such a old car. She was shocked when the second mechanic showed her that the floorboard on the passenger side was rusted through and that the frame of the car was rusted so badly that he refused to work on it. He advised that the car was not worth putting any money into and was approaching being unsafe to drive and therefore should not be driven any more than absolutely necessary. Obviously Firestone was more interested in making money than the safety and well being of my mother. Shame on them! read more

Brought my car to them in Feb. 2015 to have my steering wheel tightened. When the finished they forgot to put connect the bright light switch back. They said next time we'll fix it. Brought it in two weeks ago to change oil and fix lights and I get "that tech is on vacation till mid June" I told them I was driving to Florida and that won't do. They said we'll have Ed on Mgr. call you. Never did. A week ago needed a new tire on my other car and spoke to Ed and he told me to bring it in today 5-27 so he could get it done he said me might need a few days. Why, as a manager should you not plan to fix this instead of have a car sit for days you had two weeks to plan for this. So today I saw the dumbfounded look on Ed's face when I told him it would be done TODAY and not any later and then Ed went into his song and dance about how they needed to have me talk to his master tech to see if this could be done. What is Firestone paying Ed for if I have to do all the leg work. To top this all off last week my tire that was insured they tried to charge me full price Ed took care of me on that one too. Ed what a guy!!! read more

I have two set of tires; one for summer and one for winter. At the change of every season, I pack the tires in my trunk and bring to Firestone for a change and balance. At the beginning of this summer, I pulled my summer tires down from the attic, packed them up and brought them to Firestone for an exchange. All was good until I get a phone call from Firestone telling me one of my summer tires is damaged (actually told me the sidewall had been blown-out) and cannot be used. Well, logic only tells me that since Firestone took off that summer tire last winter, and I haven't driven on it since, that the damage occurred at Firestone when they removed it last winter. "Not possible" I was told "that would not happen from our machines". Seriously? I drove to to Firestone on that summer tire last fall and the side-wall was perfectly fine. Several conversations later, Firestone agreed and ordered me a new tire, however, they said they will no longer guarantee this service. Fine by me, this routine service is offered everywhere. Bottom line Firestone, if you damage a clients tire, don't pack it away in their trunk - just let them know up front . It is the professional thing to do. read more