Brought My 2017 ford explorer in for service back in aug 2024…read moreEngine Misfire They Fixed the Problem (the Inner Cooler was Filled with Oil, They Cleaned it) for $800 but the same Problem Came back in sept 2024, the spark plugs were cracked and needed to be replaced $424, so i paid it. In Dec 2024 , the same problem (engine Misfire) they change spark Plugs and Replace Coils, $883. Days later the SAME CHECK ENGINE LIGHT, and Engine Misfire Code came back. I Brought my car back to them, they looked at it, theres was nothing they could do. they said bring the car to a dealership for repair i didnt get my money back, and the check engine is still on I would recommend go somewhere else

Hidden gem in Frankfort/Mokena!!! This is a family owned business - husband and wife team…read more Quality customer service, reputable, with the business concept of we will give you the best price in town and your car will receive exceptional workmanship. Me and my sister have our cars serviced here all the time. We are so pleased with the work they do so I decided it's time I drop them a review on Yelp! I dropped my car off on Monday to have them check the brakes, oil and make sure the car is road ready for the upcoming holiday and as usual they didn't try to squeeze any extra services out of me. They advised me that my 2008 Toyota van only needed an oil change. They are like Jays potato chips once you try them once you can't stop using (eating) them.

All you could ask for from a wheel shop! Came for a bent rim repair and he made it look good as…read morenew. Works fast but effective, didn't have to wait long. Reasonably priced, very accommodating and super kind. I'm disabled so offering to help me get around says everything about how he runs his place. Happy to say it's my go to for wheel/rim services and worth recommending to others. 10/10!

I dropped my car into a pothole. Totally my fault. I Wrecked the rim and cut up the tire. I called…read moreconcept and they were able to repair my wheel. It's perfect and I'm not out a thousand bucks. Quick turn around good service reasonable prices I'm happy

Convenient, friendly and professional...other negative comments I see are out of line with their…read morequality service!

I did not stick around long enough to see what would happen. Ran over to Costco instead. I had a…read more4:30p appt. Was there at 4:15p and not serviced at 5:00p. Another customer was questioning the work being done and it felt like another customer was being upsold. My spider sense was going bananas so I grabbed my keys and got the hell out of there. Maybe they do a good job. Maybe they don't.

Always have been treated well at this shop . Even if you walk in, you are treated with the same…read morecourtesy as if you were life long customer.

Need to withdraw my negative review…read more This is not the same location that I bought the tires

Terrible Experience with Firestone…read more I had an incredibly disappointing experience with Firestone regarding the repair of my vehicle. Initially, I was hopeful that they would resolve the issues I was facing, but it quickly turned into a nightmare. After bringing my car in for repair, I was assured that everything would be taken care of. However, it became clear that the service I received was subpar. They claimed to have conducted a test drive and completed the necessary repair, but my car was left in an un-drivable state. I later learned from another mechanic another place that they did not perform the repairs adequately, which has now cost me $1,400. When I approached the manager, Frank, seeking assistance and a resolution to this matter, my concerns were met with indifference. He showed no willingness to work with me or acknowledge the substandard service. As a single mom, this experience has been not only costly but also frustrating, leaving me feeling unsupported and misled. Due to this experience, I cannot recommend Firestone to anyone. Their lack of professionalism and customer service has left a lasting negative impression. ---

These guys are bad. I had them replace a part on my car. Just a short time later the same part has…read moregone bad. I was asked what to mileage on my car is. I said why would that make a difference. "Because it's warrantied for 36,000 miles." I gave him my current mileage. With a quick response, "nope, you're past the mileage for warranty". I tried to explain to him that there wasn't anyway possible I could have put the mileage on my car he was claiming. Literally it was 40% of the miles on vehicle in just a short amount of time. There was no amount of math I could do that he could understand with logic. Realistically the error came from them not recording the correct mileage. But they aren't bending. This was the last and final time that I will accept this type of customer service from Firestone. So if you choose to go here, take a picture of your odometer and the service techs hand written copy and save them. I believe this is fraud.

Wonderful speedy service every time. Clean and detailed walk ins always welcome The guys who…read morework there are super nice and make recommendations when needed.

Good service, fast, reasonable, and courteous highly recommend this business. Car was done in time.read more

I had a flat tire and everywhere I went was appointment based. I googled Emil's they said I could…read morecome right in and they fixed my tire ASAP. They are friendly and efficient.

The Customer Service is Beyond Exceptional, they go above and beyond for every customer. Your not…read morejust a number here but your treated like family. They can find you any tire your looking for and with great prices.. I highly highly Recommend this Place.

Stay away from these crooks unless you want to pay big bucks for shoddy work. I was charged $600…read morefor a wheel alignment, ONE ball joint and ONE tie-rod end. When they finished, the car made noise when turning right and the steering wheel would not return to center on its own. To add insult to injury they wanted me to wait a week for them to look at problem AND ANOTHER $180 FOR THE INSPECTION!!!! BE WARNED. DO NOT BRING YOUR CAR HERE. I wish I could have given them a ZERO stars rating but one was the lowest It would go.

If you are a woman, DO NOT come here…read more I took my car in for an standard oil change. When I received the call that my car was finished, they were extremely persistent in trying to get me to agree to more services. I declined multiple times and they finally got the message. When I went to pick up my car, the check engine light was on so I grabbed my father (mind you I'm a 24 year old woman) and went back. I started to explain to the men at the front desk about what happened and they told me that "an oil change and a check engine light have nothing to do with eachother" and thats when my dad stepped in and told them it was not a coincidence. Then they decided to take a look. (of course) When they finsihed up they came back and said that everything is all set and we asked what the problem was. Turns out it was their fault because they did not put the air filter back in properly. The older man who was speaking to us did not turn to me once and spoke directly to my father and only apologized to him. Considering that I was the one who brought the car in, paid for it, and picked it up, I found this extremely disrespectful. Not only have they lost my business, but they have also lost my father's and family's. Learn to treat women with more respect.

I took my Buick Lucerne in for an oil change and told the receptionist to make sure the tires were…read moreinflated to 35 psi per Discount Tire where I purchased the newer Michelin tires ($700 purchase). They need 35 psi in the winter because the rims are aluminum and cause the tires to lose air in the extreme cold. Within two and half weeks, I received a warning from Onstar that my tires were at 28 psi with one at 27 psi. They did not lose all that air in that amount of time but were not inflated properly per my request. I took in my older Chevy Malibu which had dashboard lights going on including check engine light and service engine soon light. The tachometer was also not working. Auto Zone read the codes for FREE and I took that printout in with the car. They kept the car for three days. All they did was clear the codes, did not fix the tachometer and by the time I went a mile away from VIP toward Rt. 30, the check engine light was on! This car is older but always well taken care of and garage kept. No attention to detail plus I was charge $99 for nothing vs. Auto Zone putting the car on their computer to test for codes for free. I will not be back to VIP ever.

I have been taking my cars to VIP for many years .. Mark and his crew are amazing! I always feel…read morelike I get a fair, honest price and excellent service!! I recommend them all the time!