I needed to get some window screens replaced and was recommended I come here. I was helped right…read moreaway and they were very friendly. They told me they weren't sure when their screen guy would be in, but it might take a week. Well, I got a call the next day that they were done - talk about fast! Great work and quality too. I did not take a look around the store besides the cashier area, but it looks like it is a great hardware store. We also bought some seeds that were up front.

Store is in a convenient location and fully stocked. Very kind knowledgeable and proactively…read morehelpful staff.

They had everything I needed! They really go out of their way to help you there. they programmed my…read morenew car key I purchased there and I had an issue with the old one and went back and they set that one up as well! Great staff!

I ordered some air filters a few weeks ago. I had called them twice to tell them I'll be in to pick…read morethem up. I went in tonight. They couldn't find them and when they did all 12 filters were not in the box when I asked what happened. The lady really told me that they took them out and destroyed the box I had to ask to get a sack because they were going to literally just hand them to me. I do not recommend this place at all. I will not be going back.

Great local hardware store that is close to our home. Marylou and her staff are knowledgeable and…read morefriendly which is rare these days. Make it your place to shop

I went in seeking some guidance on a project I was working on and the woman working there (manager…read morepossibly?) Really made me feel like an idiot. I've had much better experiences at other hardware stores. Somebody should talk to the woman working there about how to treat people with respect. IMO Spend your money someplace other than here.

Locally owned, friendly and helpful proprietor. When you think of your hometown hardware store with…read moregreat service this is the place. Chuck is great.

Well I had a wonderful experience w the store! Daniel S. helped us out tremendously by selling us…read morethe right rope for the job and he even helped us tie a mattress to the roof of our car. SUTHERLANDS IS THE BEST! Thx Daniel S.!!!! 10 stars

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

I absolutely love the customer service at this location. Everyone is equally helpful, friendly, and…read morecourteous. Which reflects on how professional the management team is here. Besides the obvious of having a great selection of tools. They also have a great tool brand from Icon that is a professional grade, and comes with a great warranty. Which gives them that Best-Bang-for-the-Buck Value. I highly recommend this location. Five stars all around for customer service, selection, and value.

Customer service is just gone nowadays, especially here. Wanted to look (probably buy) at…read moresomething, but they had moved this display. I was told I would have to look at the item on line. That is fine, but I have already done that and want to see it in person. I was told, sorry sir, they are in boxes. How hard is it to open the box so the customer can see the dang item. Frustrating...